In this episode, host Joshua Hover sits down with Oliver Moore, SVP of Unified Customer Support at Sitecore, to explore how Sitecore is transforming its customer experience. With a focus on innovation, Oliver shares how Sitecore is leveraging new tools, community engagement, and strategic initiatives to better serve customers and partners.

Key Topics Covered:

✅ Oliver’s vision for elevating Sitecore’s customer support and managed services
✅ The role of GenAI and community-driven solutions in improving customer experience
✅ Relaunching NPS scores—why it matters and what to expect
✅ How company culture directly impacts customer satisfaction

This insightful discussion provides a behind-the-scenes look at how Sitecore is evolving to meet the needs of its users today—and in the future.

Listen to the full episode now!

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In this episode, host Joshua Hover is joined by Eric Stine, Chief Operating Officer at Sitecore, to discuss Sitecore Stream, the newest AI-powered tool in the Sitecore product suite. Together, they explore how Stream is set to transform digital marketing by enhancing efficiency and simplifying complex tasks for both marketers and developers.

The conversation kicks off with an introduction to Stream, shedding light on its integration across the Sitecore ecosystem and the wide array of features it offers. For marketers, Stream demystifies AI, enabling smoother workflows for content creation, website development, and A/B testing. It ensures brand consistency and accelerates time-to-market by providing personalized recommendations aligned with organizational values.

For developers, Stream’s AI-driven capabilities simplify complex processes, allowing them to focus on strategic tasks. The discussion also delves into the broader context of AI’s rapid evolution, highlighting its transition from a buzzword to a critical enabler of business efficiencies. Real-world examples, such as Nestlé’s successful implementation of AI in content management, underscore its potential to revolutionize marketing strategies and improve performance.

The episode concludes by emphasizing Stream’s pivotal role in digital marketing's future. With AI driving personalized, efficient, and impactful strategies, Stream is not just a tool but a game-changer.

Stay tuned for more insights as the podcast continues to explore groundbreaking innovations in the digital marketing landscape.

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Join host Joshua Hover as he dives into the energy and excitement of Sitecore Symposium 2024 in Nashville, TN, alongside guests Eric Sanner, Megan Jensen, and Mark Ursino. Together, they unpack key moments from the MVP Summit and Symposium, including groundbreaking updates like Sitecore's HIPAA compliance—a game changer for healthcare—and the debut of Sitecore Stream, an AI-driven platform enhancing capabilities across the Sitecore suite. This episode captures the buzz and innovation shaping Sitecore's future. Don’t miss it!

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Join #firesidesitecorediscussion host Joshua Hover as he meets with Martin Miles to discuss the upcoming SUGNA. A thrilling Sitecore community event that will be taking place in Oct featured at Minneapolis MN home to Sitecores Ordercloud. In this episode Martin and Josh take a deeper dive into an overview of what to expect from this years SUG event along with the planning that went on behind the scenes to bring this event to live. Martin along with a committee of organizers reviewed a multitude of submissions in an effort to make the best use of time for a 1 and a half day event. This is an episode, and an event you don't want to miss!

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Join #firesidesitecorediscussion host Joshua Hover as he meets with Rodrigo Peplau and Tiffany Laster and explore the fascinating world of Sitecore's Customer Data Platform (CDP) and Personalize.

In this episode, we take a deep dive into the powerful capabilities of Sitecore's CDP and how it seamlessly integrates with XM Cloud. They also dive into the personalization strategies addressing the fundamental question of: "Where to begin?" Uncover expert insights on crafting personalized experiences that resonate with your audience and drive impactful results.

Whether you're a seasoned marketer or a tech enthusiast, this episode promises to provide valuable knowledge and inspiration to fuel your personalization journey.

Tune in now and join the conversation! Don't forget to like, share, and comment your thoughts, we'd love to hear from you!

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Join Fireside host Joshua Hover as he meets with Rob Huffstedler to talk more about Rob's role within the Sitecore community and his insights into the Sitecore MVP Ambassador program.

Working alongside of Tamas Varga, Rob has helped reshape the Sitecore MVP Ambassador Program. Join us as we uncover Rob's journey, his role in reshaping the perception of MVP Ambassadors, and his unwavering support for the Sitecore community.

Throughout this episode, we'll discover how Rob's extensive knowledge and hands-on experience have empowered the Sitecore ecosystem. We'll explore the initiatives he has undertaken to foster collaboration and create platforms for meaningful discussions among community members.

Moreover, you will gain valuable insights into the future of the Sitecore MVP Ambassador Program as seen through Rob's visionary lens. Along with the evolving nature of community support and the potential impact you can have on the growth and success of the Sitecore ecosystem.

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Are you interested in discovering more about Vercel's recent releases? Join host Joshua Hover as he engages in an insightful conversation with Luke Pace, where they explore the exciting new features introduced by Vercel and their benefits. In this engaging podcast episode, Joshua and Luke provide an in-depth glimpse into Vercel's latest releases, discussing the significance of Shipweek—an event that showcases a multitude of groundbreaking updates.

Throughout the episode, Joshua and Luke take a comprehensive approach, discussing key areas such as Storage, Security, and Observability. By highlighting the newly introduced features, they illustrate how these tools can empower you with seamless data management, fortified application security, and improved performance monitoring. Their conversation is focused on delivering practical insights and actionable knowledge, ensuring that listeners gain a clear understanding of how to leverage Vercel's cutting-edge tools effectively.

Prepare yourself for an enlightening and inspiring journey into the world of Vercel's advanced development tools and features. This podcast episode not only showcases Vercel's commitment to innovation but also provides listeners with the knowledge and insights to unlock the full potential of these offerings. Stay tuned for an action packed episode on Vercels recent releases.

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Join our host Joshua Hover in the latest episode of Fireside with featured guests Glenn Saler - Strategic Alliance Manager at Vercel, Alex Hawley – Partner Solutions Engineer at Vercel, and Luke Pace – Lead DevOps Engineer at Perficient as they discuss how headless is becoming more prevalent in the Sitecore space as they see a transition to the composable stack. You'll find out why Vercel has partnered with Sitecore to offer their hosted instance of Next.js. You will hear more about why this would benefit you on your current or future project. Listen to hear how Vercel can accelerate not only your sites performance but cut implementation times with their framework.

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