Welcome to Flip the Cap, the insurance industry’s premier podcast! In this episode, Kathryn Smith sits down with Kristi Tinker, a seasoned Workers' Compensation broker at Jencap with over 20 years of specialized experience. Together, they dive into the complexities of Workers' Compensation, exploring commonly misused class codes, industry trends, and noteworthy regulatory changes. They also discuss the unique challenges of the New York Workers' Compensation market, ways to avoid USL&H fines for your clients, and much more.

Episode Highlights Include:

• Kristi’s predictions for the future of Workers’ Comp cue AI, mental health, cannabis, and more [00:16:28]
• Key differences between Workers’ Comp and USL&H [00:12:42]
• The most misused class code in Workers’ Comp [00:11:08]
• Important regulatory changes in Workers’ Comp industry [00:09:18]
• Current landscape of Workers’ Comp marketplace including NY [00:07:16]
• Why agents should rely on Jencap for Workers’ Comp [00:19:20]

Welcome to Flip the Cap, the insurance industry’s premier podcast! In this episode, Kathryn Smith sits down with Eric Holtzclaw and Cynthia Hayes of Liger, a full-service marketing firm. The three explore the dynamic world of marketing and its intersection with the insurance industry. They delve into how artificial intelligence is reshaping content creation and social media strategies while emphasizing the need for authentic, human-driven communication. Discover the importance of maintaining brand consistency, leveraging the PESO model (paid, earned, shared, and owned media), and the transformative power of video in engaging audiences.

The Liger team provides actionable tips on enhancing your marketing ecosystem, from optimizing your website and creating relevant content to harnessing LinkedIn and personal branding. They also discuss the significance of internal alignment with your brand's mission, effective collaboration between sales and marketing teams, and the strategic use of AI tools to boost domain authority and content relevance.

Episode Highlights:

• • [00:02:46] Disruptive changes in the marketing industry over the last 12 months
  • [00:07:41] Key changes and how to stop the scroll
  • [00:09:15] Tech's Impact On Customer Expectations
  • [00:11:58] Why marketing matters (when you aren’t in marketing)
  • [00:18:29] Building a healthy marketing ecosystem
  • [00:34:09] What insurance professionals can leverage in the marketing world

Keep up with the latest industry insights from Jencap: https://jencapgroup.com/insights/

Welcome to Flip the Cap, the insurance industry’s premier podcast! In this episode, Kathryn Smith sits down with Loren Henry, Energy Practice Leader at Jencap, to illuminate everything you need to know about the environmental, energy, marine and hazmat/oilfield industries. Loren sheds light on the environmental implications of “going green”, trends impacting the energy industry, and provides several examples that highlight the critical need to work with a specialized broker on energy risks. Listen now so you can tackle your next clients’ environmental / energy risk with confidence! Episode Highlights: (3:16) What do Snoop Dogg, D1 soccer, and radio talk shows have in common? Loren Henry! (8:40) Environmental versus energy - where's the line? (9:45) Outlier P&C trends impacting the energy industry (12:59) Pros and cons to “going green” (15:56) Why an agent should work with a specialized energy broker (19:14) Launch of Jencap’s new energy practice Learn more about Jencap’s environmental capabilities: https://jencapgroup.com/custom-solutions/environmental/

In this episode of Flip the Cap, host Kathryn Smith and special guest Bruce Peddle, President of Jencap Insurance Services, take listeners on a journey through the dynamic world of insurance, the importance of innovative technology, and they unlock the secrets to successful change management. Tap into Bruce’s wealth of knowledge as he explores topics related to small transactional business, M&A, and more.

Episode Highlights:

• (3:24) The best investment Bruce ever made
• (8:19) Interesting facts you likely don’t know about Bruce (teaser: tattoos, hockey, kicked out of the military, oh my!)
• (12:36) Biggest trends impacting the binding authority / small transactional area of the insurance industry
• (15:34) Growth in MGA/MGU model and its impact
• (17:54) The importance of technology and innovation for small transactional insurance risks
• (23:40) The importance of change management and sound operational strategies to streamline M&A
• (32:32) Why insurance is the hidden gem of the American economy

Learn more about Jencap’s expansive binding capabilities at https://jencapgroup.com/areas-of-specialization/binding-authority/ .

In this episode, Jencap Director and certified catastrophe modeler, Bruce Norris delves into the intricacies of catastrophe modeling with our host, Kathryn Smith. With decades of experience in catastrophe analysis and technology, Bruce sheds light on the fundamentals of CAT modeling, explores the nuances of PML and AAL, and how a model’s data impacts insurance outcomes.

Episode Highlights:

• 9:24 How Bruce's backpacking hobby led to sightings of his spirit animal
• 10:49 Revealing the "favorite failure" that paved the path to Bruce's biggest success
• 16:33 Understanding CAT modeling and its crucial role in the insurance industry
• 18:46 Breaking down PML and AAL
• 20:45 Why the model and carrier pricing aren't always in sync
• 22:42 What factors are influencing the data in the model?
• 25:05 The importance of quality and well formatted data
• 27:02 The relationship between ITV and CAT modeling
• 28:26 Jencap’s property team advantage

Learn more about Jencap’s expansive property capabilities at https://jencapgroup.com/custom-solutions/property/

Tune into a special edition of Flip the Cap where Kathryn Smith sits down with John Jennings, Jencap CEO, as he shares insight into his early days in the industry and the pivotal moments that led to the creation of Jencap. In this episode, Jennings unveils the strategies fueling Jencap's growth, the secret to successful M&A integrations, and interesting predictions for the insurance industry in 2024. Don't miss this insider's view into Jencap's past, present, and future.

Episode highlights include:

• The Beginning of John Jennings’ Insurance Journey 1:32-2:28

• Adventures On the Green & Off the Beaten Path 3:12-3:53

• Greatest Accomplishments with John Jennings 3:54-4:46

• John Jennings’ Formula to Success 4:46-5:52

• Why should someone consider insurance as a career? 6:00-7:31

• Learn about the events leading to Jencap’s launch 9:16-11:50

• What makes a company attractive to Jencap and our 2024 M&A predictions 11:51-16:22

• Jencap’s CEO shares its 2023 success 16:23-18:11

• Predictions for key trends in 2024 that will impact the industry 18:12-21:55

• The Jencap Advantage: Collaboration 21:55-26:12

In this episode of Flip the Cap, host Kathryn Smith sits down with Jeff Sandy, Jencap's Vice President of Workers’ Compensation. Being a statutory coverage, the inputs that determine the best carrier partner for a Workers’ Compensation risk are very different from the P&C world. There are also numerous alternative plans available depending on the risk that are full of nuanced complexities. With Jeff’s extensive expertise, listeners uncover valuable strategies to navigate audits, how to avoid misclassifying a job, and general guidance on navigating this unprecedented marketplace.

Episode highlights include:

• Jeff reveals his superpower in the insurance industry (03:15)

• His involvement in Gamma Iota Sigma and the important role the organization plays in our industry (04:23)

• Break down of the alternative WC plans available based on the risk profile (12:08)

• The most misunderstood class of business for Workers’ Comp (14:21)

• Key considerations to best navigate audits (16:08)