How to Build a Strong Home Service Team with Low Turnover | Home Services Revolution with Chris Moore

Tired of constant employee turnover in your home service business?

In this episode, Chris Moore shares a real-life case study of how one plumbing business owner flipped the script—transforming a team plagued by high turnover into a powerhouse of trusted technicians. Learn how aligning hiring practices with customer values, building a strategic team structure, and cultivating a strong internal culture can dramatically increase retention and boost profits.

Chris walks you through:

Why hiring starts with knowing your ideal customer

How to create a hiring sequence that builds stability

The overlooked power of an operations manager

Core cultural standards that attract and retain top talent

If you're in the trades and ready to ditch the hiring headache, this episode is your roadmap to building a reliable, high-performance team.

👉 Ready to take your team-building strategy to the next level? Learn more at https://www.homeservicesrevolution.com

00:00 Introduction: Building a Strong Team
00:02 Case Study: Transforming a Plumbing Business
01:34 Identifying Ideal Customers
02:25 Aligning Hiring with Customer Values
04:41 Strategic Hiring Sequence
06:09 The Role of Operations Manager
07:28 Establishing Effective Systems
09:49 The Impact of Culture
10:54 Core Principles and Standards
13:17 Attracting Quality Employees
14:40 Conclusion: The Key to Retention and Success

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My Mission
My mission is to empower 10,000 home service business owners to break free from the Technician’s Trap, scale their businesses, and reclaim their time—all while building a life they don’t need a vacation from.

👉 Join the 5 Mistakes Masterclass – Discover the 5 biggest mistakes that keep home service businesses from scaling and how to fix them fast.
https://5mistakesmasterclass.com

Connect with Chris Moore:
🌐 https://homeservicesrevolution.com
💼 / chrismoorelive.com

QUESTION – Have a question about leadership, business strategy, or scaling your service business? Drop it in the comments, and I’ll personally respond.

Disclaimer: Please see our full disclaimer policy for all videos, podcasts, and social media channels at ChrisMooreLive.com/social-media-disclaimer.

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ABOUT CHRIS
Chris Moore is an author, speaker, and consultant with over 20 years of experience helping home service business owners grow their revenue, streamline operations, and build teams that can thrive without them.

Through his book Home Services Revolution and the 5 Mistakes Masterclass, Chris teaches owners how to escape the Technician’s Trap and install proven systems that drive profit, create freedom, and transform businesses from the inside out.

“If you’re tired of working around the clock and ready to build a business that works for you—not because of you—this is the place to start.” - Chris Moore

How to Scale Your Home Service Business Without Burnout | The Brick Method

Discover why 90% of home service businesses plateau before hitting seven figures and why it’s not about marketing or sales. Learn about the Brick Method's five crucial pillars that differentiate scalable businesses from those that burn out their owners. This episode also highlights the major mistakes contractors make when trying to grow and how to avoid them. Hear real success stories from business owners like Sarah and Daniel and find out how to refine processes, effectively allocate resources, connect with valuable customers, and make evolutionary shifts in leadership and operations for sustainable growth. Implement these strategies and start building a business that operates seamlessly without you.

00:00 Introduction: The Home Service Business Dilemma
00:36 The Trap of Misguided Growth
05:28 The Brick Method: A New Approach to Scaling
06:59 Pillar 1: Building a Strong Foundation
08:28 Pillar 2: Refining Processes and Offerings
11:25 Pillar 3: Effective Resource Allocation
14:53 Pillar 4: Connecting with the Right Customers
18:25 Pillar 5: Continuous Growth and Evolution
23:35 Conclusion: Achieving Sustainable Success


====================
My Mission
My mission is to empower 10,000 home service business owners to break free from the Technician’s Trap, scale their businesses, and reclaim their time—all while building a life they don’t need a vacation from.

👉 Join the 5 Mistakes Masterclass – Discover the 5 biggest mistakes that keep home service businesses from scaling and how to fix them fast.
https://5mistakesmasterclass.com

Connect with Chris Moore:
🌐 https://homeservicesrevolution.com
💼 https://chrismoorelive.com

QUESTION – Have a question about leadership, business strategy, or scaling your service business? Drop it in the comments, and I’ll personally respond.

Disclaimer: Please see our full disclaimer policy for all videos, podcasts, and social media channels at ChrisMooreLive.com/social-media-disclaimer.

===========
ABOUT CHRIS
Chris Moore is an author, speaker, and consultant with over 20 years of experience helping home service business owners grow their revenue, streamline operations, and build teams that can thrive without them.

Through his book Home Services Revolution and the 5 Mistakes Masterclass, Chris teaches owners how to escape the Technician’s Trap and install proven systems that drive profit, create freedom, and transform businesses from the inside out.

“If you’re tired of working around the clock and ready to build a business that works for you—not because of you—this is the place to start.” - Chris Moore

Are you trying to keep your business growing? Learn how to achieve sustainable growth without experiencing burnout. Discover effective scaling strategies to help you grow your business and incorporate self care for entrepreneurs.

Check out the https://homeservicesrevolutionpodcast.com

00:00 Introduction: Keep Growing Without Burning Out
00:31 Understanding Healthy Growth
01:14 Growth with Margin
02:48 Growth with Mission
04:56 Growth with Multiplication
07:23 Practical Strategies for Sustainable Growth
10:11 Conclusion and Action Plan

====================
My Mission
My mission is to empower 10,000 home service business owners to break free from the Technician’s Trap, scale their businesses, and reclaim their time—all while building a life they don’t need a vacation from.

👉 Join the 5 Mistakes Masterclass – Discover the 5 biggest mistakes that keep home service businesses from scaling and how to fix them fast.
https://5mistakesmasterclass.com

Connect with Chris Moore:
🌐 https://homeservicesrevolution.com
💼 / chrismoorelive.com

QUESTION – Have a question about leadership, business strategy, or scaling your service business? Drop it in the comments, and I’ll personally respond.

Disclaimer: Please see our full disclaimer policy for all videos, podcasts, and social media channels at ChrisMooreLive.com/social-media-disclaimer.

===========
ABOUT CHRIS
Chris Moore is an author, speaker, and consultant with over 20 years of experience helping home service business owners grow their revenue, streamline operations, and build teams that can thrive without them.

Through his book Home Services Revolution and the 5 Mistakes Masterclass, Chris teaches owners how to escape the Technician’s Trap and install proven systems that drive profit, create freedom, and transform businesses from the inside out.

“If you’re tired of working around the clock and ready to build a business that works for you—not because of you—this is the place to start.” - Chris Moore

📺 Mastering the Customer Connection: Build Loyalty, Trust & Sales | Home Services Revolution with Chris Moore

Do your customers remember you—or just the job?

In this episode of Home Services Revolution, Chris Moore shares how the most successful home service businesses don’t just complete jobs—they create connections. Learn how to improve trust, increase close rates, and drive repeat business by mastering the customer journey at every stage.

You’ll learn:

✅ How to make your business unforgettable before the sale
✅ Three moments during the job that build trust and brand loyalty
✅ What most businesses miss after the work is done
✅ The Three-by-Three Rule that can 2x your close rate
✅ Simple strategies that create raving fans without increasing your budget

If you want to grow your HVAC, plumbing, remodeling, or service business without competing on price—this episode is your playbook.

⏱️ Chapter Markers:
00:00 – Introduction: The Importance of Customer Connection
00:43 – Case Study: Derek’s HVAC Business
02:51 – Stage One: Connecting Before the Close
06:58 – Stage Two: Connection During the Job
12:34 – Stage Three: Connection After the Sale
21:34 – Action Plan and Masterclass Invitation
22:37 – Conclusion: Building Trust and Community

💡 Action Step: Choose one stage of your customer journey to improve this week. Write out a simple script or checklist and train your team on it. Start building connection on purpose.

🔔 Like this episode? Subscribe for weekly strategies to grow your home service business with purpose and profit.
📤 Share with someone in the trades who needs to hear this message today.

====================
My Mission
My mission is to empower 10,000 home service business owners to break free from the Technician’s Trap, scale their businesses, and reclaim their time—all while building a life they don’t need a vacation from.

👉 Join the 5 Mistakes Masterclass – Discover the 5 biggest mistakes that keep home service businesses from scaling and how to fix them fast.
https://5mistakesmasterclass.com

Connect with Chris Moore:
🌐 https://homeservicesrevolution.com
💼 / chrismoorelive.com

QUESTION – Have a question about leadership, business strategy, or scaling your service business? Drop it in the comments, and I’ll personally respond.

Disclaimer: Please see our full disclaimer policy for all videos, podcasts, and social media channels at ChrisMooreLive.com/social-media-disclaimer.

===========
ABOUT CHRIS
Chris Moore is an author, speaker, and consultant with over 20 years of experience helping home service business owners grow their revenue, streamline operations, and build teams that can thrive without them.

Through his book Home Services Revolution and the 5 Mistakes Masterclass, Chris teaches owners how to escape the Technician’s Trap and install proven systems that drive profit, create freedom, and transform businesses from the inside out.

“If you’re tired of working around the clock and ready to build a business that works for you—not because of you—this is the place to start.” - Chris Moore

Invest Wisely: Time, Money, Focus & Energy in Your Home Service Business | BRICK Method Step 3

Are you working harder than ever but still not seeing the growth you want in your home service business? In this episode of the Home Services Revolution Podcast, Chris Moore breaks down Step 3 of the BRICK Method: Invest—and it's about way more than money.

🔑 Discover how to stop spending and start investing your:

• Time (using the High Leverage Filter to eliminate low-ROI tasks)
• Money (allocating resources to build capacity, not just burn budget)
• Focus (choosing ONE priority each quarter that actually moves the needle)
• Energy (staying sharp and recharged so your leadership doesn’t suffer)

🎧 Whether you're in HVAC, plumbing, electrical, landscaping, remodeling, or any home services industry, this episode will help you:

• Reclaim your calendar with a time audit
• Optimize your spending for higher returns
• Avoid burnout and build a sustainable leadership rhythm
• Make smarter business decisions that lead to freedom and profit

💥 Ready to grow your business faster and smarter?
Join Chris Moore for the FREE 30-minute masterclass:
"5 Biggest Mistakes That Keep Home Service Businesses From Scaling"
👉 Reserve your spot now at 5MistakesMasterclass.com

⏱️ Timestamps:
00:00 Introduction to the BRICK Method: Invest
00:48 The Difference Between Spending and Investing
01:48 Maximizing Your Time Investment
05:04 Smart Money Investments
07:48 The Power of Focus
09:19 Investing in Your Energy
12:15 Recap and Weekly Challenge
14:09 Join the Masterclass and Next Episode Preview

🔔 Subscribe now so you never miss an episode full of tools to help you scale, simplify, and lead with purpose.