Episodes

  • #239: Andy Jassy, CEO of Amazon – Start with the customer and work backward

    #239: Andy Jassy, CEO of Amazon – Start with the customer and work backward
    May 15 2025
    It’s easy to say you care about customers. But how do you actually make decisions with them in mind? In this episode, David sits down with Amazon CEO Andy Jassy for a behind-the-scenes look at how one of the world’s biggest companies keeps customer focus at the heart of everything, from product launches to leadership culture. You’ll also learn: The two documents you need before you launch anything big What it’s like to shadow Jeff Bezos in every meeting A simple framework to help you delegate the right decisions Why Andy thinks AI will reinvent customer experience as we know it Take your learning further. Get proven leadership advice from these (free!) resources: ⁠⁠⁠The How Leaders Lead App⁠⁠⁠: A vast library of 90-second leadership lessons to stay sharp on the go ⁠⁠⁠Daily Insight Emails⁠⁠⁠: One small (but powerful!) leadership principle to focus on each day Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.
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    52 mins
  • 3 More Questions (Ed Bastian) with David Novak and Koula Callahan

    3 More Questions (Ed Bastian) with David Novak and Koula Callahan
    May 12 2025
    On this episode of 3 More Questions, you'll hear David Novak's answers to: Do leaders need to be readily available, or is there a line? What can other leaders learn from how Ed navigated the reinvention of the company? What would you say to leaders facing unimaginable personal or professional hardship about how to keep going when it all feels like too much? ——— GO DEEPER Scale up your leadership skills in 2 minutes a day with the How Leaders Lead app — ⁠⁠Download today in the App Store⁠⁠ Get coaching from David by ⁠⁠signing up to receive his Weekly Leadership Plan⁠⁠. It builds on each podcast episode by offering actionable steps you can take each week to incorporate the learnings from the episode into your leadership style. It only takes about 5 minutes and is a great way to start off your week! ⁠⁠Subscribe to the How Leaders Lead podcast⁠⁠ to ensure you never miss an episode!
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    9 mins
  • #238: Ed Bastian, CEO of Delta Air Lines – Never stop improving

    #238: Ed Bastian, CEO of Delta Air Lines – Never stop improving
    May 8 2025
    Ever catch yourself coasting after a big win? That’s the moment today’s guest would tell you to push even harder. In this episode of How Leaders Lead, Delta CEO Ed Bastian shares how he keeps one of the world’s most awarded airlines moving forward—without getting complacent. You’ll see how his mindset of continuous improvement shapes Delta’s culture, sharpens performance, and helps his team stay ahead in one of the world’s most competitive industries. You’ll also learn: One factor that can always differentiate your business The surprising way that product quality shapes your culture An inspiring mindset for anyone who’s in a tough moment What Tom Brady (yes THAT Tom Brady) is teaching Delta Take your learning further. Get proven leadership advice from these (free!) resources: ⁠⁠The How Leaders Lead App⁠⁠: A vast library of 90-second leadership lessons to stay sharp on the go ⁠⁠Daily Insight Emails⁠⁠: One small (but powerful!) leadership principle to focus on each day Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.
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    57 mins
  • 3 More Questions (Frank Edwards) with David Novak and Koula Callahan

    3 More Questions (Frank Edwards) with David Novak and Koula Callahan
    May 5 2025
    On this episode of 3 More Questions, you'll hear David Novak's answers to: What happens when a leader’s reputation is attacked for something they may not have even done? If you were Frank's mentor, what would you have told him when he had a major setback in starting his new company? Is there a point where involving the team in too many decisions can actually slow down momentum? ——— GO DEEPER Scale up your leadership skills in 2 minutes a day with the How Leaders Lead app — ⁠Download today in the App Store⁠ Get coaching from David by ⁠signing up to receive his Weekly Leadership Plan⁠. It builds on each podcast episode by offering actionable steps you can take each week to incorporate the learnings from the episode into your leadership style. It only takes about 5 minutes and is a great way to start off your week! ⁠Subscribe to the How Leaders Lead podcast⁠ to ensure you never miss an episode!
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    10 mins
  • #237: Frank Edwards, Managing Partner of Aqueduct Capital Group – Relationships are earned, not assumed

    #237: Frank Edwards, Managing Partner of Aqueduct Capital Group – Relationships are earned, not assumed
    May 1 2025
    Want to build the working relationships that open doors—and keep them open? In this episode of How Leaders Lead, David talks with Frank Edwards, Managing Partner of Aqueduct Capital Group. You’ll see how Frank has built a stellar reputation—not through flashy networking, but by showing up consistently, giving credit freely, and treating every relationship with long-term respect. It’s a masterclass in building trust that lasts! You’ll also learn: What your top priority should be as you’re scaling One key element of a strong sales culture How to follow up after someone opens a door for you Why you need a support system Take your learning further. Get proven leadership advice from these (free!) resources: ⁠The How Leaders Lead App⁠: A vast library of 90-second leadership lessons to stay sharp on the go ⁠Daily Insight Emails⁠: One small (but powerful!) leadership principle to focus on each day Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.
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    44 mins
  • 3 More Questions (Mark Shapiro) with David Novak and Koula Callahan

    3 More Questions (Mark Shapiro) with David Novak and Koula Callahan
    Apr 28 2025
    On this episode of 3 More Questions, you'll hear David Novak's answers to: What would you say to leaders who are trying to fight for eyeballs? In your experience, what should a leader do to drive a results driven culture? As a leader, how do you handle a situation where you didn’t have anything to do with a mistake? ——— GO DEEPER Scale up your leadership skills in 2 minutes a day with the How Leaders Lead app — Download today in the App Store Get coaching from David by signing up to receive his Weekly Leadership Plan. It builds on each podcast episode by offering actionable steps you can take each week to incorporate the learnings from the episode into your leadership style. It only takes about 5 minutes and is a great way to start off your week! Subscribe to the How Leaders Lead podcast to ensure you never miss an episode!
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    8 mins
  • #236: Mark Shapiro, President and COO of TKO; President and Managing Partner of WME Group – Set clear expectations

    #236: Mark Shapiro, President and COO of TKO; President and Managing Partner of WME Group – Set clear expectations
    Apr 24 2025
    If your team isn’t delivering, it might not be a lack of effort or strategy. It might be a lack of clarity. In this episode, David sits down with media and entertainment legend Mark Shapiro. He’s the President and COO of TKO and the President and Managing Partner of WME Group, and prior to that helped lead ESPN and Six Flags. He shares how clear expectations and feedback are key to creating momentum and results. It’s a great mix of stories and insights that will have you both laughing and strategizing! You’ll also learn: The first thing to do in a new leadership role One huge factor to consider in making in-person/remote work decisions What you need to do to win over skeptics How to set clear expectations and hold your team to them Take your learning further. Get proven leadership advice from these (free!) resources: The How Leaders Lead App: A vast library of 90-second leadership lessons to stay sharp on the go Daily Insight Emails: One small (but powerful!) leadership principle to focus on each day Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.
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    1 hr
  • 3 More Questions (Dave McKay) with David Novak and Koula Callahan

    3 More Questions (Dave McKay) with David Novak and Koula Callahan
    Apr 21 2025
    On this episode of 3 More Questions, you'll hear David Novak's answers to: What’s your take on Dave’s advice to take on three roles at once to move up, and how do you think about moving up in a company? Why do you like Dave's method of evaluating leaders on a 2 dimensional axis? How can leaders make sure that they’re getting the whole story and that they have all the information they need to make the right decisions? ——— GO DEEPER Scale up your leadership skills in 2 minutes a day with the How Leaders Lead app — Download today in the App Store Get coaching from David by signing up to receive his Weekly Leadership Plan. It builds on each podcast episode by offering actionable steps you can take each week to incorporate the learnings from the episode into your leadership style. It only takes about 5 minutes and is a great way to start off your week! Subscribe to the How Leaders Lead podcast to ensure you never miss an episode!
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    10 mins
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