Episodes

  • How To Prevent A Verbal Escalation?

    How To Prevent A Verbal Escalation?
    May 19 2021
    To prevent a verbal escalation, you can start by:

    - Maintain a structured and adequate environment.
    - Avoid confrontation.
    - Know the concern of the person who attacks you.
    - Offer realistic alternatives.
    - Redirect attention to another topic or activity.
    - Show empathy and support the patient by identifying demands and feelings.

    Find out more in this podcast.
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    4 mins