🚀 Just wrapped up a fantastic episode on the Practiceology 7 Questions in 7 Minutes podcast with Sharad, VP of Operations at Summit AI.

We dived deep into how AI is transforming front desk operations for healthcare practices—and the real challenges clinic owners face with missed calls and overwhelmed admin staff.

Here are my top 3 takeaways:

🔹 Missed Calls = Missed Revenue: Even a single missed call can cost a clinic thousands in potential lifetime value. Traditional solutions like hiring more staff or relying on outdated voicemail systems often fall short.

🔹 AI as a Front Desk Ally: Summit AI’s intelligent phone agents aren’t there to replace your team—they’re there to supplement them, handling overflow calls 24/7 so your staff can focus on what matters most: patient care and building relationships.

🔹 Build Trust with Your Admin Team: Introducing AI into your clinic is as much about people as technology. Positioning AI as a tool that removes repetitive, process-heavy tasks helps your staff shine in the roles that make the biggest impact.

Want to see how these solutions work in action? Check out their demo or book a discovery call at usesummitai.com.

Is Your Health Business Leaking Money?

Find Out by Completing the FREE 2 Minute Practice Efficiency Survey – PLUS Get a FREE pdf Copy of Paul Wright’s Amazon Best Seller -“How to Run a One Minute Practice” at:

https://www.mypracticeology.com/

FREE “Earn More – Work Less- Kickstart” Session

To find out if you are suitable for the Practiceology™ program – click on the link below and book a FREE “Earn More Work Less – Kickstart Session" with program creator - Paul Wright:

https://www.mypracticeology.com/kickstart

🚀 Thrilled to share highlights from latest Practiceology 7 Questions in 7 Minutes podcast with guest Caelum Trott, a Sydney-based physio clinic owner and founder of Preve

Caelum is also one of the amazing presenters at the upcoming - "Gamechanger - AI Summit for Health Professionals" coming up in late July.

(keep an eye on your email inbox or social media feeds for details on how to claim your FREE summit seat)

Anyway, in this podcast episode, Caelum dives into the real challenges allied health business owners face, especially when it comes to patient non-adherence and how leveraging AI tools can revolutionize patient outcomes and clinic efficiency.

Here are 3 key takeaways for anyone running a physiotherapy or allied health clinic:

• Patient Recovery Happens Between Appointments: A staggering 70% of physio patients self-discharge before full recovery—not due to poor treatment, but because most recovery happens outside the clinic. Ensuring continued motivation and clear guidance between sessions is crucial.

• AI-Driven Tools Save Time and Boost Engagement: Preve uses AI to automatically generate comprehensive treatment plans, exercise programs, and educational resources directly from consult recordings. This not only improves patient retention but also frees up valuable therapist time.

• Clinic Culture & Outcomes Improve with Systems—Not Micromanagement: Instead of micromanaging staff on patient visit averages and rebookings, implementing effective, tech-driven systems leads to better outcomes, happier therapists, and stronger clinic reputations.

Want to learn more about how tech can transform your patient journey and business?

Check out Preve here: https://preve.co

Is Your Health Business Leaking Money?

Find Out by Completing the FREE 2 Minute Practice Efficiency Survey – PLUS Get a FREE pdf Copy of Paul Wright’s Amazon Best Seller -“How to Run a One Minute Practice” at:

https://www.mypracticeology.com/

FREE “Earn More – Work Less- Kickstart” Session

To find out if you are suitable for the Practiceology™ program – click on the link below and book a FREE “Earn More Work Less – Kickstart Session" with program creator - Paul Wright:

https://www.mypracticeology.com/kickstart

🚀 Excited to share insights from my latest conversation with Niky Hamilton on the Practiseology “7 Questions in 7 Minutes” podcast!

We dove deep into the Ultimate Leadership and Culture Transformation Program for allied health practice owners—a game-changer for those looking to lead better, build thriving teams, and reclaim their sanity.

Here are my top 3 takeaways:

🔹 Prioritize Self-Leadership First
Before you can lead others, get your own “fuel in the tank.” Prioritize your own health, sleep, and emotional regulation to avoid burnout and make clear business decisions.

🔹 Don’t Try to Be All Things to All People
Many practice owners wear too many hats. Niky emphasized the value in seeking outside help, training, and focusing on your strengths—don’t be afraid to delegate so your team can thrive.

🔹 Shift Your Mindset: Be at Cause, Not at Effect
Successful leaders take accountability. Rather than blaming external factors when things go wrong, step into a solution-focused mindset and take ownership of finding answers.

🎁 As a bonus, Niky’s program now includes a one-on-one Leadership Mastery Super Session—personalised support to help you get started on your leadership transformation journey.

If you’re ready to boost your business results, foster a loyal team, and enjoy more freedom, check out the program here:

pages.mypracticeology.com/leadership

Is Your Health Business Leaking Money?

Find Out by Completing the FREE 2 Minute Practice Efficiency Survey – PLUS Get a FREE pdf Copy of Paul Wright’s Amazon Best Seller -“How to Run a One Minute Practice” at:

https://www.mypracticeology.com/

FREE “Earn More – Work Less- Kickstart” Session

To find out if you are suitable for the Practiceology™ program – click on the link below and book a FREE “Earn More Work Less – Kickstart Session" with program creator - Paul Wright:

https://www.mypracticeology.com/kickstart

Just had the pleasure of interviewing Nick Schuster on the Practiceology"7 Questions in 7 Minutes" podcast for his fourth appearance!

We dove into his upcoming Private Practice Symposium on the Gold Coast in February 2026 - a must-attend for allied health business owners looking to reset and grow surrounded by a thriving community.

It’s an event Nick is truly passionate about, and I’m thrilled to be one of the speakers at this great event.

3 Key Takeaways from our conversation:

🔹 Community Is Everything: Connecting with fellow clinic owners, practice managers, and senior clinicians in person reignites inspiration and motivation—so needed, especially after these challenging years post-COVID.

🔹 Owners Need to Work ON the Business: Stepping out of therapy rooms and into real strategic business owner work—like planning, tough conversations, and profit strategy—creates more freedom, profit, and fulfillment.

🔹 Start Now, Not Later: Don’t wait for the event to get connected. Join online communities, ask visible questions, and help others. You’ll learn more and fuel your own professional reset before even stepping into the Marriott.

Click HERE to learn more about the symposium and register you and your team.

We are looking forward to seeing everyone in person on the Gold Coast! in Feb 2026.....

Is Your Health Business Leaking Money?

Find Out by Completing the FREE 2 Minute Practice Efficiency Survey – PLUS Get a FREE pdf Copy of Paul Wright’s Amazon Best Seller -“How to Run a One Minute Practice” at:

https://www.mypracticeology.com/

FREE “Earn More – Work Less- Kickstart” Session

To find out if you are suitable for the Practiceology™ program – click on the link below and book a FREE “Earn More Work Less – Kickstart Session" with program creator - Paul Wright:

https://www.mypracticeology.com/kickstart

🚀 Excited to share some key insights from my conversation with Maathu Pranavan on the latest episode of the Practiceology podcast: “How to Acquire New Patients Using Facebook Ads”.

Maathu, a physio grad turned marketing expert, is on a mission to help allied health clinic owners take the guesswork and stress out of patient acquisition—and his approach is refreshingly practical.

Here are 3 key takeaways for health business owners looking to level up their marketing results:

Go from Generalist to Specialist
Stop listing every service you provide on social media. Instead, focus your message on solving ONE specific problem for ONE ideal patient group—like “desk workers with neck pain.” This targeted approach cuts through the noise and attracts high-quality patients.

Stop Relying on Unpredictable Word-of-Mouth
Most clinics rely on word-of-mouth, but that’s not a strategy—it’s a gamble. Maathu’s system uses Facebook ads plus an automated chatbot to genuinely generate and nurture leads, so your calendar fills up consistently.

Avoid the Common DIY Pitfalls
Boosting posts, hiring generalists, or forgetting to follow up leave money on the table. Real growth comes from tailored campaigns, compliance with industry rules, and a clear patient follow-up system.

If you want to dig deeper, Maathu’s sharing a free 15-minute training: "Nine Facebook Ad Steps to Get Patient Bookings in Under 72 Hours." Check it out at syncova.com.au.

Let’s make 2024 the year you work smarter, not harder! 💡

Is Your Health Business Leaking Money?

Find Out by Completing the FREE 2 Minute Practice Efficiency Survey – PLUS Get a FREE pdf Copy of Paul Wright’s Amazon Best Seller -“How to Run a One Minute Practice” at:

https://www.mypracticeology.com/

FREE “Earn More – Work Less- Kickstart” Session

To find out if you are suitable for the Practiceology™ program – click on the link below and book a FREE “Earn More Work Less – Kickstart Session" with program creator - Paul Wright:

https://www.mypracticeology.com/kickstart

🚀 Struggling with referral leakage in your allied health practice? You’re not alone.

I recently caught the Practiceology “7 Questions in 7 Minutes” podcast episode with Hunter McWhorter, who shared practical insights for allied health business owners who want to eliminate lost referrals, strengthen their operations, and truly stand out.

Here are three key takeaways for practitioners and clinic owners:

🔹 Don’t underestimate the basics: Even large practices can lose new patients simply by having the wrong info on Google. Claim your Google My Business listing and make sure your address, hours, and photos are accurate—it’s simple, but often overlooked!

🔹 Referral leakage isn’t just about doctors: Any touchpoint—friends, family, sports clubs, online ads—can be a source of missed opportunities. Map out every path new patients might take to your clinic, and shore up gaps internally before investing in more external marketing.

🔹 Create positive distractions: Build an environment where patients want to return and tell others about you. Hunter gave examples like letting patients choose the music played during their session, which builds community and boosts word of mouth.

Hunter also shared a free, no-strings-attached clinic operations scorecard to help identify your own gaps.

Just search “Hunter McWhorter” on LinkedIn and grab the resource from his featured posts.

Let’s keep our clinics thriving and referral pipelines full! 💪

Is Your Health Business Leaking Money?

Find Out by Completing the FREE 2 Minute Practice Efficiency Survey – PLUS Get a FREE pdf Copy of Paul Wright’s Amazon Best Seller -“How to Run a One Minute Practice” at:

https://www.mypracticeology.com/

FREE “Earn More – Work Less- Kickstart” Session

To find out if you are suitable for the Practiceology™ program – click on the link below and book a FREE “Earn More Work Less – Kickstart Session" with program creator - Paul Wright:

https://www.mypracticeology.com/kickstart

Excited to share some incredible insights from our latest episode of the Practiceology podcast, where we had the pleasure of hosting Dr. Miles Bodzin, a powerhouse in the world of health practice management.

Dr. Bodzin shared invaluable wisdom gained from his years of experience in building a successful wellness practice and now through his role at Cash Practice Systems.

Here are three key takeaways that every health business owner should consider:

🔹 **Focus on Patient Retention:** Success in healthcare practices is significantly boosted by patient retention. Dr. Bodzin emphasizes the impact of a loyal patient journey on practice growth.

🔹 **Educate Beyond the Basics:** While patient education is essential, Dr. Bodzin points out the importance of combining education with feedback, forecasting care, and making payment processes frictionless.

🔹 **Implement the 4 F's:** To create a loyal patient base, focus on:

- **Feedback** - Keep patients informed about their progress.

- **Forecasting Care** - Clearly outline the care journey.

- **Frictionless Payments** - Simplify the payment process.

- **Frequent Contact** - Regularly engage with patients.

Find out more about Dr Bodzin and learn how to create loyal patients and efficient practices at https://www.cashpractice.com/

Click the link below to learn more about the Loyal Patient Journey process.

https://www.loyalpatientjourney.com/

Is Your Health Business Leaking Money?

Find Out by Completing the FREE 2 Minute Practice Efficiency Survey – PLUS Get a FREE pdf Copy of Paul Wright’s Amazon Best Seller -“How to Run a One Minute Practice” at:

https://www.mypracticeology.com/

FREE “Earn More – Work Less- Kickstart” Session

To find out if you are suitable for the Practiceology™ program – click on the link below and book a FREE “Earn More Work Less – Kickstart Session" with program creator - Paul Wright:

https://www.mypracticeology.com/kickstart/

🌟 Exciting Insights from the Latest Episode of 'Practiceology: 7 Questions in 7 Minutes' Podcast! 🌟

I had the pleasure of tuning into an eye-opening episode featuring Celia Champion from Painless Practice, where she shared her wisdom on growing private health practices effectively.

Here are my top three takeaways:

Understand Your Numbers: Celia emphasizes the importance of knowing your financial and operational statistics. This clarity can empower you to make informed decisions and drive your practice toward sustainable growth.

Maintain Work-Life Balance: Many practice owners struggle with burnout due to blurred lines between work and personal life. Recognizing these symptoms early and setting clear boundaries can foster a healthier environment.

Preserve Team Culture: As you expand, maintaining your core values and culture is crucial. Celia recommends giving your team autonomy and involving them in your practice's journey to keep that human connection intact.

If you're in the allied health sector and looking to grow without sacrificing your values or culture, this episode is a must-listen! 🎧

Find out more about Celia and her amazing programs at painlesspractice.com

Is Your Health Business Leaking Money?

Find Out by Completing the FREE 2 Minute Practice Efficiency Survey – PLUS Get a FREE pdf Copy of Paul Wright’s Amazon Best Seller -“How to Run a One Minute Practice” at:

https://www.mypracticeology.com/

FREE “Earn More – Work Less- Kickstart” Session

To find out if you are suitable for the Practiceology™ program – click on the link below and book a FREE “Earn More Work Less – Kickstart Session" with program creator - Paul Wright:

https://www.mypracticeology.com/kickstart