In this episode of The Dental Brief Podcast, Dr. Addison Killeen shares the #1 mistake that leaves dental chairs empty and how building genuine, personalized connections with your patients can change everything.

From remembering major life events to asking intentional personal questions before treatment, Dr. Killeen breaks down how a more human approach creates loyalty, more Google reviews, and a steady stream of referrals.

He also introduces his latest book: *The Dental Office Manager Position Manual* — a guide to hiring, training, and developing strong office leadership based on real-world systems.

✅ What you’ll learn in this episode:
- How to strengthen your patient relationships without adding clinical time
- Real examples of “wow moments” that drive 5-star reviews
- How Dr. Killeen built a system for office manager success
- What NOT to do when hiring for leadership roles

Learn more here: https://www.mycapitaldental.com/

*****

SPONSOR:

– Omni Premier Marketing: https://omnipremier.com/dental-marketing/

CONNECT:

– Facebook: https://www.facebook.com/thedentalbrief/

– Instagram: https://www.instagram.com/thedentalbriefpodcast/

– LinkedIn: https://www.linkedin.com/in/dental-brief-podcast-564267217

– Patrick’s LinkedIn: https://www.linkedin.com/in/pchavoustie/

– Youtube: https://www.youtube.com/channel/UCd08JzybKfNH0v12Q9jf50w

WEBSITE:

– https://dentalbrief.com/

In this episode of The Dental Brief, host Patrick Chavoustie dives into one of the most shocking threats facing dental practices today: embezzlement. Patrick sits down with David Harris, CEO of Prosperident, the nation’s leading dental embezzlement investigation firm, to uncover how these crimes happen, why most dentists miss the warning signs, and what you can do to protect your practice.

About the guest: David Harris may have the coolest job in dentistry - he gets to chase, and catch, those who steal from dentists. A rule-breaker in his youth, David changed his direction and has spent much of his adult life in the world of investigation and enforcement, where he uses his unrivaled ability to understand the criminal thought process to help educate and protect dentists. David is the Chief Executive Officer of Prosperident, the world’s largest firm investigating financial crimes committed against dentists.
David is a licensed private investigator, a Forensic Certified Public Accountant, and a Certified Fraud Examiner. He is the author of the definitive book on embezzlement, the most recent of which, Healers versus Stealers: How to Outsmart the Thief in Your Dental Practice.

Learn more here: https://www.prosperident.com/

*****

SPONSOR:

– Omni Premier Marketing: https://omnipremier.com/dental-marketing/

CONNECT:

– Facebook: https://www.facebook.com/thedentalbrief/

– Instagram: https://www.instagram.com/thedentalbriefpodcast/

– LinkedIn: https://www.linkedin.com/in/dental-brief-podcast-564267217

– Patrick’s LinkedIn: https://www.linkedin.com/in/pchavoustie/

– Youtube: https://www.youtube.com/channel/UCd08JzybKfNH0v12Q9jf50w

WEBSITE:

– https://dentalbrief.com/

In this episode of The Dental Brief, host Patrick Chavoustie welcomes Lane Rizzardini from SleepApneaLeads.com, for an eye-opening conversation about why most dental sleep apnea programs don’t deliver results and how AI is changing everything. Lane explains how their AI texting agent “Sarah” is helping practices respond to leads instantly, 24/7, and increase conversion rates by up to 8x.

If you're a dentist, office manager, or marketer looking to grow a sleep practice or just curious about how AI can streamline your front desk and boost revenue, you can't afford to miss this.

About the guest: Lane Rizzardini is the Co-Owner of Sleep Apnea Leads, bringing over 15 years of experience doing the actual work of building listings, launching websites, running Google Ads, and demonstrating real results to dentists. Lane lives in Dallas with his wife, two kids, and a pug.

Learn more here: www.sleepapnealeads.com

*****

SPONSOR:

– Omni Premier Marketing: https://omnipremier.com/dental-marketing/

CONNECT:

– Facebook: https://www.facebook.com/thedentalbrief/

– Instagram: https://www.instagram.com/thedentalbriefpodcast/

– LinkedIn: https://www.linkedin.com/in/dental-brief-podcast-564267217

– Patrick’s LinkedIn: https://www.linkedin.com/in/pchavoustie/

– Youtube: https://www.youtube.com/channel/UCd08JzybKfNH0v12Q9jf50w

WEBSITE:

– https://dentalbrief.com/