In this episode of The Dental Brief Podcast, Dr. Addison Killeen shares the #1 mistake that leaves dental chairs empty and how building genuine, personalized connections with your patients can change everything.

From remembering major life events to asking intentional personal questions before treatment, Dr. Killeen breaks down how a more human approach creates loyalty, more Google reviews, and a steady stream of referrals.

He also introduces his latest book: *The Dental Office Manager Position Manual* — a guide to hiring, training, and developing strong office leadership based on real-world systems.

✅ What you’ll learn in this episode:
- How to strengthen your patient relationships without adding clinical time
- Real examples of “wow moments” that drive 5-star reviews
- How Dr. Killeen built a system for office manager success
- What NOT to do when hiring for leadership roles

Learn more here: https://www.mycapitaldental.com/

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– Omni Premier Marketing: https://omnipremier.com/dental-marketing/

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– Facebook: https://www.facebook.com/thedentalbrief/

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– Patrick’s LinkedIn: https://www.linkedin.com/in/pchavoustie/

– Youtube: https://www.youtube.com/channel/UCd08JzybKfNH0v12Q9jf50w

WEBSITE:

– https://dentalbrief.com/

In this episode of The Dental Brief, host Patrick Chavoustie dives into one of the most shocking threats facing dental practices today: embezzlement. Patrick sits down with David Harris, CEO of Prosperident, the nation’s leading dental embezzlement investigation firm, to uncover how these crimes happen, why most dentists miss the warning signs, and what you can do to protect your practice.

About the guest: David Harris may have the coolest job in dentistry - he gets to chase, and catch, those who steal from dentists. A rule-breaker in his youth, David changed his direction and has spent much of his adult life in the world of investigation and enforcement, where he uses his unrivaled ability to understand the criminal thought process to help educate and protect dentists. David is the Chief Executive Officer of Prosperident, the world’s largest firm investigating financial crimes committed against dentists.
David is a licensed private investigator, a Forensic Certified Public Accountant, and a Certified Fraud Examiner. He is the author of the definitive book on embezzlement, the most recent of which, Healers versus Stealers: How to Outsmart the Thief in Your Dental Practice.

Learn more here: https://www.prosperident.com/

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– Omni Premier Marketing: https://omnipremier.com/dental-marketing/

CONNECT:

– Facebook: https://www.facebook.com/thedentalbrief/

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– Patrick’s LinkedIn: https://www.linkedin.com/in/pchavoustie/

– Youtube: https://www.youtube.com/channel/UCd08JzybKfNH0v12Q9jf50w

WEBSITE:

– https://dentalbrief.com/

In this episode of The Dental Brief, host Patrick Chavoustie welcomes Lane Rizzardini from SleepApneaLeads.com, for an eye-opening conversation about why most dental sleep apnea programs don’t deliver results and how AI is changing everything. Lane explains how their AI texting agent “Sarah” is helping practices respond to leads instantly, 24/7, and increase conversion rates by up to 8x.

If you're a dentist, office manager, or marketer looking to grow a sleep practice or just curious about how AI can streamline your front desk and boost revenue, you can't afford to miss this.

About the guest: Lane Rizzardini is the Co-Owner of Sleep Apnea Leads, bringing over 15 years of experience doing the actual work of building listings, launching websites, running Google Ads, and demonstrating real results to dentists. Lane lives in Dallas with his wife, two kids, and a pug.

Learn more here: www.sleepapnealeads.com

*****

SPONSOR:

– Omni Premier Marketing: https://omnipremier.com/dental-marketing/

CONNECT:

– Facebook: https://www.facebook.com/thedentalbrief/

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– LinkedIn: https://www.linkedin.com/in/dental-brief-podcast-564267217

– Patrick’s LinkedIn: https://www.linkedin.com/in/pchavoustie/

– Youtube: https://www.youtube.com/channel/UCd08JzybKfNH0v12Q9jf50w

WEBSITE:

– https://dentalbrief.com/

In this episode of The Dental Brief, we welcome back Open Dental expert Brittany Rogers from SKF Practice Solutions and she’s dropping serious knowledge on how dentists are leaving thousands on the table without even knowing it.

Brittany shares how one dental practice uncovered $60,000 in missed insurance claims, all by using one overlooked feature inside Open Dental. If you're a dental practice owner or office manager using Open Dental (or thinking about switching), you can't afford to miss this.

About the guest: Meet Brittany, the dynamic CEO and Founder of SKF Practice Solutions. With a mission to empower dental practices, Brittany ensures they not only survive but thrive. As a keynote speaker, author of the book Dental Revenue Cycle Blueprint, DSN/FOA Coach, and host of the Dental Decoders podcast, Brittany brings her passion and expertise to the forefront of the dental industry.

Brittany’s journey intertwines professional excellence in dental consulting with personal triumphs. Her story began against a backdrop of adversity, navigating her parents’ struggles with addiction. Through adulthood, Brittany transformed challenges into opportunities—from overcoming a unique setback in entrepreneurship due to the loss of smell, to breaking generational curses and cutting ties with toxic relationships.

Her path eventually led her to dental front desk roles, where her passion and expertise quickly became evident. She earned prestigious certifications, including FAADOM (2022) and ADA Certified Coder (2023), and combated professional burnout by channeling her experiences into SKF Practice Solutions. Today, Brittany partners with practices across the nation, optimizing their revenue cycles, introducing scalable systems, and overseeing smooth software transitions. Through her visionary leadership and unwavering passion, she’s redefining success for dental practices everywhere.

Learn more here: www.skfpracticesolutions.com

*****

SPONSOR:

– Omni Premier Marketing: https://omnipremier.com/dental-marketing/

CONNECT:

– Facebook: https://www.facebook.com/thedentalbrief/

– Instagram: https://www.instagram.com/thedentalbriefpodcast/

– LinkedIn: https://www.linkedin.com/in/dental-brief-podcast-564267217

– Patrick’s LinkedIn: https://www.linkedin.com/in/pchavoustie/

– Youtube: https://www.youtube.com/channel/UCd08JzybKfNH0v12Q9jf50w

WEBSITE:

– https://dentalbrief.com/

In this episode of The Dental Brief, host Patrick Chavoustie and guest Dr. Bryan Laskin uncover the costly systems holding dental practices back and reveal how connected dentistry is changing everything. From broken data flow to patient engagement gaps, learn how platforms like ToothApps and CAIR are helping dentists modernize, improve care, and operate more efficiently.

About the guest: Dr. Bryan Laskin is a Minnesota dentist and tech entrepreneur on a mission to connect dentistry by breaking down the silos that exist between dentists and their patients, their teams and their data.

CEO and Co-Founder of Toothapps, as well as creator of Lake Minnetonka Dental, Upgrade Dental, Digital Nitrous, OperaDDS and Dental Standards Institute, Dr. Laskin is an advisor to many progressive healthcare companies. He is the author of the Amazon best selling books “The Patient First Manifesto" and “Dental Disorder” and the host of "The Patient First Podcast".

Learn more here: www.toothapps.com

*****

SPONSOR:

– Omni Premier Marketing: https://omnipremier.com/dental-marketing/

CONNECT:

– Facebook: https://www.facebook.com/thedentalbrief/

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– LinkedIn: https://www.linkedin.com/in/dental-brief-podcast-564267217

– Patrick’s LinkedIn: https://www.linkedin.com/in/pchavoustie/

– Youtube: https://www.youtube.com/channel/UCd08JzybKfNH0v12Q9jf50w

WEBSITE:

– https://dentalbrief.com/

In this episode of The Dental Brief, Patrick Chavoustie and guest Mandy uncover the costly systems, third-party programs, and outdated processes that many dentists are still paying for — without even realizing how much it's costing them.
Discover how to:
-Reduce or eliminate processing fees
-Take control with in-house membership programs
-How to gain clarity and take control of your expenses
-Save thousands each year and reinvest in your practice

About the guest:
Mandy Madeline is the Chief Sales Officer at Pay Proudly Health and a Champion of Practice Transformation in the dental industry.
Mandy has over 18 years of experience in the dental field, starting as a dental assistant and growing into leadership roles in administration and operations. Now, she helps dental practices nationwide streamline their payment systems, maximize profitability, and enhance the patient experience.

Learn more: payproudlyhealth.com

*****

SPONSOR:

– Omni Premier Marketing: https://omnipremier.com/dental-marketing/

CONNECT:

– Facebook: https://www.facebook.com/thedentalbrief/

– Instagram: https://www.instagram.com/thedentalbriefpodcast/

– LinkedIn: https://www.linkedin.com/in/dental-brief-podcast-564267217

– Patrick’s LinkedIn: https://www.linkedin.com/in/pchavoustie/

– Youtube: https://www.youtube.com/channel/UCd08JzybKfNH0v12Q9jf50w

WEBSITE:

– https://dentalbrief.com/

In this episode of The Dental Brief, host Patrick Chavoustie is joined by dental practice consultant Melinda Hereford to break down the hidden chaos in many dental offices—and how to fix it. They dive into the real meaning of efficiency vs. effectiveness, how to implement SOPs that actually work, and why streamlining your systems leads to higher profits, better teamwork, and improved patient care.

About the guest: Melinda Hereford is the founder of Practice Management Consulting, a firm specializing in helping dental practices streamline operations and improve profitability. Since 1986, she and her team have provided hands-on consulting to address common challenges like lost patients, low team engagement, communication issues, and inconsistent revenue.

With a master’s degree in Business Management from UC Davis and decades of real-world experience, Melinda builds personalized, results-driven strategies that focus on the 20% of actions that drive 80% of the results—leading to stronger teams, smoother systems, and higher profits.

Learn more at PracticeManagementConsulting.com

Free Downloadable Offer: https://bit.ly/Statementless_Practice

*****

SPONSOR:

– Omni Premier Marketing: https://omnipremier.com/dental-marketing/

CONNECT:

– Facebook: https://www.facebook.com/thedentalbrief/

– Instagram: https://www.instagram.com/thedentalbriefpodcast/

– LinkedIn: https://www.linkedin.com/in/dental-brief-podcast-564267217

– Patrick’s LinkedIn: https://www.linkedin.com/in/pchavoustie/

– Youtube: https://www.youtube.com/channel/UCd08JzybKfNH0v12Q9jf50w

WEBSITE:

– https://dentalbrief.com/

In this episode of The Dental Brief, returning guest Jay Malik of Less Tax for Dentists shares timely insights into how dentists can reduce their largest hidden expense—taxes. Jay and Patrick discuss the impact of changing tax laws, how to prepare for economic uncertainty, and why taxes—not payroll—may be your biggest cost. Whether you're looking to recession-proof your practice or increase your profits, this episode is packed with actionable advice and strategic thinking to help you grow and protect your wealth.

About the guest: Jay Malik is a nationally recognized dental tax strategist, accountant, money coach, and keynote speaker. As the founder of Less Tax For Dentists, based in Coral Springs, Florida, Jay has been helping dentists across the U.S. since 2006. He specializes in developing proactive, IRS-approved strategies that help dental professionals legally reduce their tax burden—sometimes by as much as 67% in the first year.

Jay also teaches courses on dental tax strategies and financial management at conferences nationwide, empowering dentists to increase their net wealth and take control of their financial future with confidence.
Learn more here: www.lesstaxfordentists.com

*****

SPONSOR:

– Omni Premier Marketing: https://omnipremier.com/dental-marketing/

CONNECT:

– Facebook: https://www.facebook.com/thedentalbrief/

– Instagram: https://www.instagram.com/thedentalbriefpodcast/

– LinkedIn: https://www.linkedin.com/in/dental-brief-podcast-564267217

– Patrick’s LinkedIn: https://www.linkedin.com/in/pchavoustie/

– Youtube: https://www.youtube.com/channel/UCd08JzybKfNH0v12Q9jf50w

WEBSITE:

– https://dentalbrief.com/