This episode explores the transformative role of Digital Twin technology and Decision Intelligence in Business Support Systems (BSS). Fahri Kercek, Head of Product Strategy at Etiya, discusses how Digital Twins, particularly the Digital Twin of Customer (DToC), empower telecom operators and other industries to deliver hyper-personalized customer experiences, enhance decision-making, and drive operational efficiency. Listen to the episode to learn:

• The role of digital twin technology in telecom networks
• The history of digital twin technology and its most popular use cases today
• The adoption of DToC in real-world applications, and its benefits and outcomes
• What operators need to deploy digital twin technology
• Other industries that can benefit from digital twin technology
• The 'humanization of AI' and how it relates to the digital twin
• The future of AI in telecoms

To learn more, check out Etiya’s Digital Business Platforms

Rodrigo Brito, Head of Security, Cloud and Network Services at Nokia explores findings from the 10th edition of Nokia’s Threat Intelligence Report. Rodrigo reveals some of the key trends in telecom sector attacks, the differences between IT security and telecom security, and the role of Generative AI in cybersecurity. Rodrigo also discusses the unique cybersecurity challenges faced by the U.S. as well as the impact of quantum computing on telecom security.

To read the full report, visit onestore.nokia.com/asset/214202

James Garvert, Senior Vice President and General Manager of TransUnion’s TruContact™ Communications and Contact Center Solutions discusses:

- TransUnion’s recent partnership with First Orion and Transaction Network Services (TNS), which brings branded calling with logos to subscribers of the top three US wireless carriers

- The technology behind end-to-end call authentication and verification

- The impact of branded calling on businesses, in terms of preventing fraud and improving consumer trust

- Key factors driving branded calling adoption among enterprises

To learn more, visit www.transunion.com

Barbara Dondiego, CEO at AVOXI explores findings from the company's 2024 State of International Voice for the Contact Center Report, including:

- The biggest challenges enterprises face today in terms of voice communications

- The factors driving the shift of voice communication to the cloud and the role of telcos in the cloud voice ecosystem

- How artificial intelligence (AI) impacts the evolution of voice, and what specific AI-driven innovations are enhancing the capabilities of voice solutions

- Why the voice landscape is highly fragmented, and the disadvantages on relying on multiple vendors to manage voice communication needs

To learn more, read the full report at avoxi.com/lp/the-state-of-international-voice-for-the-contact-center

Bryan Smith, Vice President of Product Marketing at First Orion discusses:

- How branded calling enhances operational efficiency and improves customer experience for telcos

- The impact of First Orion's technology on consumer safety and security in telecoms

- Some of the partnerships that have driven the company’s success so far, and how these have benefited both enterprises and consumers

- What's next on the horizon for First Orion, including innovations in improving communication safety, security, and branded calling

Stephen M. Kowal, Chief Commercial Officer at Nextivity discusses:

- How private LTE and private 5G networks address the connectivity needs of organizations

- How private networks are designed and commissioned

- How private 5G networks differ from private LTE, in terms of infrastructure, management and use cases

- Issues faced by operators and enterprises in deploying their private LTE and 5G networks, and how Nextivity’s solutions address these challenges

To learn more, visit nextivityinc.com

Dominic Black, Growth Director and Principal Analyst at Cavell discusses:

- The key highlights of the Cavell Summit North America

- How the communication needs of enterprises, specifically SMEs, have evolved in recent years

- How the trends around work-from-anywhere (WFA) influenced SMEs’ investments in new communication platforms

- The current state of AI adoption in UCaaS and CcaaS, and some of the challenges faced by organizations deploying AI

To learn more, visit www.cavell.com/events/ccs-us

Nisha Dutt, Managing Director and CEO at Subex discusses the role of AI and Generative AI in transforming CSP networks, and how they impact network operations and customer experience. Nisha reveals some of the challenges telcos face in leveraging AI for decision analytics and how Subex’s HyperSense AI addresses these challenges. Nisha shares success stories of telcos who have observed significant cost savings or revenue growth with the deployment of AI-powered analytics, and how technologies such as AI are also driving workplace equality.

To learn more, visit subex.com