Welcome back to The Lindsey Anderson Show! Today, I’m diving into a topic that’s absolutely critical for every business owner: how to build accountability systems for your team. It’s really common to think that leadership alone will drive your business to success—that inspiring and motivating your team is all it takes. But the truth is, if you don’t have systems in place to support that growth, your business will always feel like it’s running on fumes. That’s why today’s guest, Dr. James Chitwood, is joining us to share his expertise on creating those systems and driving true performance.

I’m thrilled to have Dr. James Chitwood on the show today. Dr. Chitwood is an army infantry veteran, former university president, and now a sought-after author and consultant with over 20 years of experience in leadership and organizational development. He specializes in helping organizations treat employees as assets and drive performance through structured systems. His book, Leadership is Not Enough, breaks down why leadership alone won’t fix organizational performance issues. Dr. Chitwood’s approach is all about building lasting success through accountable, high-performance teams.

• Leadership Alone Isn’t Enough: Leadership is important, but without systems to support it, your business won’t thrive. Establishing accountability systems is essential for sustainable growth.
• The Power of Frontline Managers: Frontline managers play a crucial role in holding teams accountable. Investing in their training can create a ripple effect that drives long-term performance throughout the organization.
• Cultural Fit is Key: You need to define your business culture and ensure your frontline managers are implementing it. It’s about having a system that works for your unique organization.
• The Role of Accountability in Performance: Accountability should be viewed as an opportunity for growth, not punishment. When done right, it fosters social bonds, motivates employees, and improves performance across the board.
• AI and Systems in Business: AI can be a powerful tool for enhancing human performance, but it can’t replace the intrinsic drive of people. Systems, paired with human ingenuity, lead to real, sustained success.

• T - Training: Develop a training system where employees are not just trained by external trainers, but by their peers and supervisors. This fosters recognition and reinforces team collaboration.
• R - Recognition: Recognize excellence in your employees. Giving employees the opportunity to train others is a powerful form of recognition that builds social bonds and promotes intrinsic motivation.
• A - Accountability: Every employee should have at least one key performance indicator (KPI). Accountability shouldn’t be a stick—it’s a way to identify areas for growth and give employees the tools they need to succeed.
• C - Communication: Ensure internal communication is robust and transparent. Managers must be trained on how to have meaningful conversations that drive accountability without creating fear or disengagement.
• K - Knowledge Sharing: Foster a culture of collaboration where knowledge is freely shared. This strengthens the overall performance of the organization and keeps the team aligned with the goals.

• Overwhelmed by the Systems: Many business owners struggle with building accountability systems because they feel overwhelmed by the complexity. The key is to understand that once the right systems are in place, you...

Welcome to The Lindsey Anderson Show! Today, we are diving into a topic that is absolutely crucial for every entrepreneur: how to make decisions quickly and confidently. As business owners, we often get stuck in overthinking, waiting for the "perfect" moment, or second-guessing ourselves. The problem? When we hesitate, our business, our bank accounts, and even our social media growth stay stagnant.

In today’s episode, I’m talking with Rugare Gomo, an expert in decision-making, who shares his powerful strategies for breaking through hesitation and making fast, impactful decisions in business. We’ll explore how embracing your values and understanding your core beliefs can transform how you make choices, both big and small. If you’re ready to stop the indecision and start executing, then let’s get started!

I’m so excited to have Rugare Gomo on the show today! Rugare is an expert in decision-making, entrepreneurship, and coaching. He moved from Zimbabwe to Australia at the age of 16, built his legal career from scratch, and now helps high performers eliminate doubt and take bold, confident action in both their personal and professional lives. Rugare’s powerful story and expertise in making fast decisions have transformed his life, and he’s here to share how you can do the same for your business.

• Decision-Making Determines Destiny: The decisions you make determine the course of your life and business. The key to success is making powerful decisions quickly and confidently.
• The Power of Core Beliefs: Our core beliefs are often shaped by external influences, but they’re not necessarily the truth. When we recognize these beliefs as stories, we can rewrite them and take bold actions.
• Overcoming the Fear of Making Mistakes: Many entrepreneurs are afraid of making the wrong decision and stay stuck in indecision. Once you understand that mistakes are part of growth, it becomes easier to make decisions with confidence.
• Live Your Values: When you clarify your values and align them with your actions, decision-making becomes easier because your actions are always aligned with what you truly want.
• Clarify Your Vision: A clear, actionable vision—one that aligns with your values—will guide you through tough decisions and help you take bold action. It’s about becoming who you truly want to be, not just aiming for what you think you should achieve.

1. Pause: When faced with a decision, the first thing to do is pause. This allows you to clear your mind and connect with your deeper vision and values.
2. Acknowledge Your Core Beliefs: Recognize the beliefs that are holding you back. These are often stories based on past experiences, not facts. Once you see them as stories, you can rewrite them.
3. Clarify Your Vision and Values: Get clear on what you truly want to achieve in both your personal and professional life. Let your values guide your decision-making.
4. Journal Your Thoughts: Journaling is a powerful tool to help you process your thoughts, uncover hidden fears, and gain clarity on what’s truly important to you.
5. Take Action: Once you’ve reflected and identified what matters most, it’s time to make a decision and take action. Don’t wait for perfection—move forward and trust the process.
6. Reflect and Learn: After making decisions, take time to review them. What worked? What didn’t? Use these insights to refine your decision-making and keep improving.

As entrepreneurs, we often get caught up in the hustle and grind, overthinking every move. This leads to...

Welcome to The Lindsey Anderson Show! In today’s episode, we’re diving into one of the most crucial aspects of entrepreneurship: resilience. Business is a constant cycle of challenges we have to overcome to level up. Resilience is the key to success, but many business owners and entrepreneurs struggle with it. Without resilience, setbacks feel like roadblocks that leave you stuck, exhausted, and unsure of how to move forward. But with resilience, setbacks turn into stepping stones that help you rise stronger each time.

Today’s guest, Hannah Austin, is here to help us all build resilience and bounce back stronger than ever. She shares her personal journey, proven strategies, and the Burn Bright method, which helps individuals build unshakeable resilience in their personal and professional lives.

Before we dive into the conversation, I want to make sure you know that if you're ready to turn your social media into a client-generating machine, stop feeling overwhelmed, and start building a business that fuels you, I’m offering a FREE social media strategy session. These spots are limited, so apply now at lindseya.com/apply.

Hannah is a bestselling author, international podcast host, and the CEO of She Shatters. She helps professionals and entrepreneurs navigate their challenges, recover from burnout, and emerge stronger. Hannah has been featured on major media outlets like ABC, CBS, NBC, and Fox News. Her podcast, Burn Brightly, is all about building unshakeable resilience in work and life. In today’s episode, Hannah shares her journey, along with strategies for overcoming burnout, building resilience, and living an extraordinary life. Her insights will help entrepreneurs like you navigate obstacles and come out stronger on the other side.

• Resilience is Essential for Success: Without resilience, setbacks feel like insurmountable roadblocks. Building resilience helps you navigate these challenges, turning them into opportunities for growth.
• Mental Health Matters: Ignoring mental health can lead to burnout and physical ailments. Your mental well-being directly impacts your physical health, so taking care of it is essential for thriving in business and life.
• Take Control of Your Life: Many entrepreneurs are living unconsciously, letting external forces take the wheel. It’s time to take control of your life, create a plan, and align your actions with your values and goals.
• Building Resilience with the Burn Bright Model: Hannah’s Burn Bright method is a 6-step model that helps individuals reflect on their lives, identify burnout causes, and create a sustainable plan for resilience and growth.
• The Power of External Reflection: Sometimes, we can’t see our own strengths or potential until someone else reflects it back to us. Asking trusted individuals for feedback can be a game-changer when it comes to making decisions and finding your path forward.

1. Stop and Pause: Take a moment to reflect on your life. This could be as simple as taking a weekend off or just an hour alone to assess your current situation.
2. Identify How You Got Here: Understand the patterns and decisions that led you to burnout or stress. What’s causing your overwhelm? Reflect on your current situation.
3. Recognize Your Symptoms: Physical symptoms of burnout can include headaches, irritability, and body aches. Recognize these signs as indicators of deeper mental and emotional strain.
4. Explore Your Options: Once you understand the source of your burnout,...

Welcome to The Lindsey Anderson Show! In today’s episode, I’m joined by Chris Miles, the founder of Money Ripples and a cash flow expert. Chris shares his proven strategies for creating passive income and achieving financial freedom, focusing on how business owners can break free from the hustle and create lasting wealth. We also touch on some powerful insights into financial mistakes business owners commonly make, including focusing too much on top-line revenue and how to focus on creating sustainable profits instead.

Chris Miles is a cash flow expert and the founder of Money Ripples. He’s a former financial advisor turned “anti-financial advisor,” specializing in strategies that help business owners build wealth without relying on traditional retirement plans. Chris has real-world experience, having gone from millionaire to upside-down millionaire and back to financial freedom by leveraging passive income. His approach focuses on helping entrepreneurs break free from the cycle of hustle by creating systems to manage cash flow and build wealth outside of their businesses.

• Mindset and Financial Freedom: It’s not just about generating revenue; it’s about building systems that give you true financial freedom. Mindset plays a key role in creating wealth.
• The Biggest Money Mistake: Many entrepreneurs make the mistake of thinking their business is their only investment. This mindset can lead to burnout and traps them in a constant hustle. The key is to build passive income streams and invest outside of your business.
• Creating Sustainable Cash Flow: Focus on profit rather than top-line revenue. True financial freedom comes from building systems that prioritize profit and sustainable cash flow.
• The Power of Passive Income: Building passive income is crucial for breaking free from the hustle and creating long-term financial security. Chris shares how to invest in passive income sources outside of your business.
• Get Lean, Get Liquid: Entrepreneurs should track and manage their money wisely. Keep money liquid to weather financial challenges and ensure you’re not tied down by illiquid assets.
• Why Business Owners Struggle with Cash Flow: Many entrepreneurs focus on sales revenue but neglect to prioritize profit. Understanding the difference between sales revenue and net profit is essential for creating sustainable cash flow

• Focus on Profit, Not Just Revenue: True financial freedom comes from focusing on profit first, then building systems around that. Start by prioritizing profit, not just top-line sales.
• Get Lean: Be a wise steward of your money. Track your finances carefully and avoid spending recklessly.
• Get Liquid: Keep your money accessible. Don’t lock it away in illiquid assets—ensure it’s ready to use when needed.
• The Importance of Passive Income: Start building passive income sources outside of your business. This gives you the freedom to step away from the daily grind while building long-term wealth.

As business owners, we often find ourselves stuck in the hustle, focused on making more sales and growing the business. But if we don’t prioritize profit and cash flow, we can easily feel trapped in a cycle of constant work with no real freedom. By building systems that prioritize profitability, creating passive income streams, and focusing on cash flow management, you can break free from this cycle and build a business that works for you, not the other way around.

• “The biggest mistake business owners make is believing their business is...

Welcome to a very special episode of The Lindsey Anderson Show. I’m celebrating 100 episodes—100 opportunities to pull back the curtain and share the real, unfiltered truth about what it actually takes to consistently attract high-quality clients and scale a service-based business.

I started this podcast because I was tired of watching smart, capable business owners get crushed by false promises, recycled marketing fluff, and outdated advice. The truth is, generating clients isn’t magic. It’s not guesswork. It’s a system. And when you apply the right strategy with consistency, it works.

In this solo episode, I’m walking you through what hasn’t changed in marketing since day one, the biggest myths that are keeping online entrepreneurs stuck, and what’s actually working in 2025 to grow your business online. I’m also sharing my four-step Social Media Sales Machine—the exact process I use for myself and every single client inside The BAM Agency. Plus, you’ll hear how I use AI tools like ChatGPT to scale my business, streamline my day-to-day, and yes… even bleach my 12-year-old’s hair pink. Let’s dive in.

• Foundational strategies still drive results—tools evolve, but principles stay the same
• DMs are where trust is built and sales happen
• In today’s noisy digital world, trust is more valuable than traffic
• Going viral isn’t the goal—getting specific is
• Strategic visibility is how online coaches attract dream clients without burning out
• The more dialed-in your niche, the faster your business grows
• AI isn’t replacing you—it’s your creative and strategic advantage

People are still people. Whether you're a service-based business owner, business coach, or consultant, your clients crave real connection—not gimmicks. You don’t need to show up at every event or constantly chase trends. Consistent, intentional content and real conversations online are still what build a loyal, buying audience.

John Lee Dumas reminded us that the “Riches are in the Niches.” If you’re still afraid to go narrow with your offer, that fear might be the very thing holding you back.

Marques Ogden taught us to walk into the storm like a bison—because real growth, especially in business, comes from embracing discomfort.

Steve Cadigan gave us a look into the future of work and AI. We both agree: AI is here to amplify, not replace, your brilliance.

“I just need to post more.” No—you need to post better. One of my clients posted daily for three years with no growth. Her message was too broad. We clarified her niche, built a clear system, and now she creates content in one hour a month—and is consistently closing clients.

“I need to go viral.” Nope. You need to get your message in front of the right people. Visibility without strategy is noise.

“I’ll wait until things settle down.” The truth? This is the moment. The business owners who take action now are the ones who rise.

If your content isn’t leading to DMs, something's broken. Conversations are where the magic happens. I coach all my clients to use the 25-50-5 method: 25 new friend requests, 50 thoughtful feed interactions, and 5 intentional DMs every day. Be honest—Aunt Sally isn’t your ideal client. Engage where it counts.

Your dream clients don’t care how many posts you’ve scheduled—they care whether you understand their pain and can help transform it. When I appeared on Netflix, I met influencers with massive followings who weren’t making money. Why? Because visibility without direction doesn’t convert. You’re not here for likes—you’re here to...

Welcome to The Lindsey Anderson Show! In today’s episode, we’re diving into one of the most crucial skills every entrepreneur needs: mindset. Whether you’re running a business, managing a sports team, or navigating personal challenges, how you perceive yourself and handle pressure is key to your success. Entrepreneurship, like sports, is full of ups and downs, setbacks, and obstacles. But success isn’t about avoiding these challenges—it’s about learning how to navigate them with resilience.

In this episode, I’m joined by Dr. Haley Perlus, a sports psychologist who works with elite athletes to help them develop mental toughness. Dr. Perlus shares proven strategies for training your brain, pushing through fear, overcoming self-doubt, and thriving under pressure.

Today, I’m so excited to welcome Dr. Haley Perlus, a sports psychologist, keynote speaker, and bestselling author. Dr. Perlus has worked with elite athletes, business leaders, and high achievers, helping them develop the mental toughness they need to perform at their peak. With a background as both an athlete and a psychologist, Dr. Perlus blends science-backed strategies with real-world experience to help people master their mindset and perform under pressure. In this episode, Dr. Perlus shares her insights on building resilience, overcoming mental blocks, and performing at your best when it really counts.

• Mindset and Mental Toughness Are Key: Whether you're an athlete or entrepreneur, how you handle pressure and setbacks is crucial to success. Mental toughness is a skill that we can all develop with practice.
• Embrace Stress: Stress and pressure are inevitable, but learning to embrace and manage them will unlock your true potential. Mental toughness isn’t about avoiding pressure—it’s about performing under it.
• Focus on Your Strengths: When you face challenges, lean into your strengths. Knowing what you’re good at helps you move through tough situations with resilience.
• Reframe Your Thoughts: Negative self-talk and limiting beliefs can hold you back. Challenge those thoughts by asking, “Is this 100% true?” Reframing your mindset helps shift your perspective and gives you a more productive outlook.
• Mindset Is a Skill: Confidence, concentration, motivation, and anxiety control are all skills that need practice. The more you work on them, the more mentally tough you’ll become.
• AI and Mental Training: While AI is changing mental performance, human connection and authenticity still hold the edge when it comes to building real resilience.

• F - Freaking Out: This is the emotional reaction when things feel like they’re falling apart. Acknowledge your feelings but don’t get stuck in them.
• R - Reframing: Reflect on the situation and change your perspective. Ask yourself, “What can I learn from this?” Reframing helps you move from fear to action.
• O - Overcoming Obstacles: Obstacles are inevitable in both business and sports. The key is to face them head-on, use your strengths, and keep moving forward.
• G - Growth: Every challenge is an opportunity to grow. By embracing adversity, you build mental toughness and resilience.
• S - Sovereignty: The final stage is owning your resilience. After overcoming challenges, you emerge as a stronger, more capable leader, ready to perform at your peak.

As entrepreneurs, we often find ourselves stuck in a mental rollercoaster, facing high-pressure situations and emotional ups and downs. The biggest challenge is staying resilient through setbacks....

Welcome to The Lindsey Anderson Show! In this episode, we dive into resilience—the key skill every entrepreneur must develop to overcome the inevitable ups and downs of running a business. Today, I chat with Brenda Reynolds, an expert in leadership and change. She breaks down a five-step framework for building resilience as a leader, and we talk about how to tackle change and turn it into growth. If you’re feeling stuck, overwhelmed, or unsure how to bounce back, this episode is for you.

In today’s episode, I’m excited to welcome Brenda Reynolds, a leadership expert, TEDx speaker, bestselling author, and consultant. Brenda specializes in helping leaders navigate change and uncertainty by turning “now what?” moments into opportunities for growth. She’s worked with top organizations like McDonald's, QVC, and Goldman Sachs, equipping leaders with the tools to lead confidently through times of change. Today, Brenda is going to share her simple yet powerful system for developing resilience as a leader and business owner.

• Resilience is Key to Overcoming Setbacks: Business ownership comes with both wins and losses, but resilience is what allows us to bounce back and keep moving forward. It’s about handling uncertainty and challenges with grace and strength.
• Fail Forward Faster: Every failure is a test, not a setback. When you see challenges as opportunities for growth, you’ll build the business of your dreams faster.
• The Importance of Managing Transitions: Change is inevitable. How you handle transitions, both personally and within your business, will define your success. The most resilient leaders engage their teams through authentic communication and empathy.
• The Five Frogs Framework: Brenda’s simple five-step framework to building resilience as a leader. From the “Freaking Out” stage to “Sovereignty,” this framework helps you grow stronger and more confident through challenges.
• Navigating Emotional Moments: It’s normal to feel overwhelmed when things fall apart. But the key is not to get stuck in those emotions—acknowledge them and move through them intentionally to come out stronger.

1. F - Freaking Out: This is the initial emotional response where everything feels like it’s falling apart. The key here is to acknowledge your emotions but not get stuck in them.
2. R - Reframing: Once you’ve processed the initial shock, it’s time to reflect and reframe the situation. Ask yourself: What can I learn from this? How can I turn this challenge into an opportunity?
3. O - Overcoming Obstacles: Obstacles, big or small, will come your way. The key is to face them head-on, take action, and keep moving forward.
4. G - Growth: Every challenge is an opportunity to grow. As you face adversity, you’ll build resilience and become a stronger, more confident leader.
5. S - Sovereignty: This is the final stage where you own your resilience. After overcoming challenges, you emerge as a more capable, empowered version of yourself, ready to lead with confidence.

As entrepreneurs, we often face the emotional rollercoaster of business ownership—some days are wins, others are losses. The biggest challenge is staying resilient through the setbacks and emotional highs and lows. Building resilience is the only way to keep pushing forward, no matter how tough things get. Resilience gives us the courage to pivot and keep growing.

• “Resilience is the key to overcoming setbacks and...

Welcome to The Lindsey Anderson Show! In today’s episode, I talk with Ral West, a seasoned entrepreneur with over 40 years of experience. We address a problem that many entrepreneurs face: starting out with dreams of freedom, only to end up overwhelmed and burnt out by their businesses.We share how building systems, slowing down to speed up, and shifting your mindset can help you get out of the weeds and scale your business. If you’re feeling stuck in the grind and want to break free, this episode is for you.

Ral is the creator of the Overcome and Overwhelm framework, which helps entrepreneurs free up time, reduce stress, and build businesses that support their desired lifestyle. Ral’s personal success story includes scaling and selling a business to Alaska Airlines, and she’s now focused on investing in small cruise ships and multifamily real estate. Ral is passionate about helping entrepreneurs stop doing everything themselves and start building sustainable, profitable businesses.

• Start with Systems: Ral’s number one principle is to establish systems. Take stock of your daily tasks and identify which ones can be automated or delegated.
• Delegate Repetitive Tasks: Tasks like email follow-ups, appointment scheduling, and billing are prime candidates for delegation or automation.
• Automate and Use Technology: Leverage tools like AI, virtual assistants, and CRM systems to streamline your operations and save time.
• Work on Your Business, Not In It: Instead of micromanaging every aspect, focus on creating systems that allow your business to run smoothly without you.
• Seize Opportunities: Ral emphasizes the importance of being adaptable and seizing new opportunities, even when they don’t align with your original business plan.

As entrepreneurs, we often feel trapped by our daily operations. We struggle to scale, innovate, or keep up with our long-term vision due to a lack of systems and processes. Overwhelm becomes a common issue, leading to burnout and frustration.

• “We were limiting the growth of the business because we couldn’t do all of it, and we couldn’t direct every single aspect of the business.”
• “The business model should support your life, not the other way around.”
• “Can you afford not to delegate and create systems? What are you leaving on the table in terms of revenue, health, and mental wellbeing?”
• “There’s so much you can delegate. If you’re not slowing down to speed up and taking the time to write it down, there are gaps in your time you don’t even know about.”

Ral really emphasizes the importance of good delegation and letting go of control. “You need to learn how to delegate in a way that’s clearly outlined, focusing on the outcome rather than how it’s done.” Delegating tasks allows the business to grow beyond the owner’s capacity, and it’s a crucial step for scalability.

Many entrepreneurs push back, saying they can't afford to hire help or don’t have the time to build systems. Ral challenges that mindset with, “Can you afford not to?” She explains that failing to delegate leads to burnout, poor health, and missed opportunities. By delegating and automating, we free up time and increase the business’s potential.

• Step 1: Take stock of your tasks. Identify which tasks are repetitive and can be delegated or automated.
• Step 2: Document your processes. Write down the steps for tasks like follow-ups, scheduling, and...