In this episode of the Quick Lube Expert Podcast, host M. Kevin Davis is joined by Ric Savage from True Brand for an insightful discussion on some of the most significant changes and trends currently impacting the quick lube industry. With more than two decades of experience, Ric offers a unique perspective, sharing his journey from managing Jiffy Lube stores to now working on the vendor side with True Brand.

The conversation dives deep into the growing trend of industry consolidation, where larger companies are acquiring smaller, independent operators. Ric and Kevin explore how this consolidation is reshaping the landscape, offering both challenges and exciting opportunities. For independent operators, it’s essential to embrace this change and recognize the potential benefits, from improved employee benefits to greater buying power. Ric emphasizes that operators should focus on running the best business they can, as opportunities for growth or acquisition will always be present.

In addition to discussing consolidation, Ric shares practical advice on service opportunities in the quick lube sector. With modern vehicles requiring more frequent maintenance due to tighter engine designs and longer service intervals, Ric points out the importance of offering key services such as engine system cleaners, fuel additives, and high mileage treatments. These services are not only in high demand but are also easy to train new employees on, making them a win-win for businesses looking to increase revenue while meeting customer needs.

The episode wraps up with a focus on employee training and customer service. Ric stresses the value of streamlined services for entry-level employees, enabling them to contribute quickly. Meanwhile, Kevin highlights the importance of delivering thorough service reviews that educate customers on what has been done, what’s due, and what will be needed in the future—ensuring trust and long-term relationships.

This episode is packed with actionable insights for quick lube operators, offering strategies to adapt to industry changes while seizing new opportunities for growth.

Be sure to listen in and get inspired to learn more, do more, and be more in your quick lube business!

For more information and updates, follow us on social media and subscribe to the podcast.

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Connect with Ric Savage: For more information on how True Brand can help your business with training and services, you can reach Ric at:

• Phone: (571) 263-5207
• Email: savage@solidstart.com

To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

In this episode of the Quick Lube Expert Podcast, host M. Kevin Davis sits down with Tim Cannon from AutoNet TV to explore the crucial role technology plays in building and maintaining customer trust in the quick lube industry. The conversation delves into how video content and other digital tools can enhance customer communication, making complex automotive services more understandable and transparent.

Tim shares practical examples of how video technology, when integrated into various customer touchpoints, can demystify automotive services and foster a deeper level of trust. From digital menu boards in the shop to follow-up emails with educational videos, these tools help customers make informed decisions, ultimately transforming first-time visitors into loyal customers.

The episode highlights the evolving nature of customer expectations and the need for quick lube businesses to adopt modern technological solutions to stay competitive. Tim and Kevin also discuss the importance of consistency in messaging and the benefits of providing third-party validation through video content, which can significantly enhance credibility and customer satisfaction.

Whether you're a seasoned quick lube operator or new to the industry, this episode offers valuable insights on leveraging technology to not only grow your business but also to strengthen customer relationships and trust.

For more information and updates, follow us on social media and subscribe to the podcast.

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To Connect with Tim Cannon:

• Email: tcannon@autonettv.com
• Phone: 801-692-1507
• Website: AutoNetTV.com

To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

In this episode of the Quick Lube Expert Podcast, host M. Kevin Davis is joined by special guest Joshua Keeton, Regional Manager at Oil Changers. Josh shares his inspiring journey from working in the fast food industry to becoming a key player in the quick lube industry, highlighting the transferable skills that helped him climb the ranks from an entry-level lube tech to a regional management role.

Josh discusses how the fast food industry’s focus on teamwork, communication, and process adherence translates seamlessly to the quick lube environment. He emphasizes that automotive experience isn’t always necessary for success in the quick lube industry; instead, a strong work ethic and the ability to follow processes can pave the way to a rewarding career.

Kevin and Josh also explore the challenges and rewards of leadership in the quick lube industry, the importance of staying hands-on as you advance in your career, and strategies for hiring and retaining top talent. Whether you’re an entry-level employee or an industry veteran, this episode offers valuable insights into how to grow and succeed in the quick lube business.

For more information and updates, follow us on social media and subscribe to the podcast.

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To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

In this episode of the Quick Lube Expert Podcast, host M. Kevin Davis is joined by JP Scoville from Cinch to explore innovative strategies for customer retention in the quick lube industry. They discuss the power of personalized marketing and customer journey management, sharing valuable insights on how to keep guests coming back. JP reveals a four-phase approach to customer retention, including the importance of timely communication, review generation, and tailored offers. This episode is packed with actionable advice to help quick lube operators enhance their customer experience and grow their businesses.

For more information and updates, follow us on social media and subscribe to the podcast.

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To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

OLE Ep. 116 - Innovating and Adapting in the Quick Lube Industry with Scott Bickley

In this episode, M. Kevin Davis sits down with Scott Bickley, owner of Little Wolf Automotive, to discuss the evolution and challenges of the quick lube industry. Scott shares insights on navigating post-COVID business landscape, the impact of electric vehicles (EVs), and strategies for business growth and employee development. Key takeaways include the importance of adapting to industry changes, leveraging opportunities in vehicle maintenance, and the value of delegating and elevating staff to achieve business freedom.

Be sure to register for the upcoming webinar, "How to Make a First Time Customer a Loyal Customer", scheduled for August 21st at 2pm ET. https://us02web.zoom.us/webinar/register/WN_trPk5TSyRdGoW_tMQahf7g

For more information and updates, follow us on social media and subscribe to the podcast.

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To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

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To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

In this episode of the Quick Lube Expert Podcast, host M. Kevin Davis is joined by Ellie Pentland from Throttle Muscle to discuss the Quick Lube Recalibrate event. They delve into the origins, purpose, and impact of this one-day event, designed to help quick lube businesses recalibrate their operations for better efficiency and growth. Ellie shares insights from past events, attendee feedback, and what participants can expect at the upcoming event in Charlotte, North Carolina. The episode also emphasizes the importance of continuous improvement and offers a detailed look at the event structure and benefits.

Quick Lube Recalibration Charlotte, NC September 25th

Be sure to register for Quick Lube Recalibration in Charlotte, NC Septebmer 25th. You can use this link and access code: https://buytickets.at/qlr/1322167 The access code is: 092524

or Email Ellie at Ellie@throttlemuscle.com

For more information and updates, follow us on social media and subscribe to the podcast.

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To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

In this episode of the Quick Lube Expert Podcast, host M. Kevin Davis is joined by Gabe Davis and Taylor Hall from Cinch. They discuss the reintroduction of the podcast, share updates from the past year and a half, and delve into effective marketing strategies for quick lube businesses. The conversation highlights the importance of using both digital and traditional marketing methods to retain customers and grow the business. They also announce an upcoming webinar series to provide additional value to listeners. Tune in for valuable insights and practical tips to help you work on your business, not just in it.

Be sure to register for the upcoming webinar, "How to Make a First Time Customer a Loyal Customer", scheduled for August 21st at 2pm ET.

Register Here https://us02web.zoom.us/webinar/register/WN_trPk5TSyRdGoW_tMQahf7g

For more information and updates, follow us on social media and subscribe to the podcast.

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To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup

Get your copy of the Quick Lube Expert Book on Amazon: Link to Amazonhttps://www.amazon.com/Quick-Lube-Expert-Preventative-Maintenance/dp/1954943431

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

M. Kevin Davis and the QLE team would like to wish everyone a great Thanksgiving holiday. This week, Kevin shares a brief message about having gratitude every day for the positive things you have in life.

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To learn more about how Quick Lube Expert can help you, visit: www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: www.quicklubeexpert.com/discovery-signup

To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: www.phillips66lubricants.com, and www.kendallmotoroil.com

Find out more about the Phillips 66 Shield High Mileage Booster: www.shieldbooster.com

Find out more about the Kendall GT-1 High Mileage Booster: www.kendallhmb.com