Episodes

  • How to Get More Leads… Fast!

    How to Get More Leads… Fast!
    Nov 5 2024
    If you're in a situation where you know you need to get more leads -- you need to generate more and better leads -- there are very specific ways of doing it. One of the things that we do with our clients is we focus on, what are the different methods of lead generation that they're currently using? What are some of the methods they could be using, if they're not already using those. And then testing those out as quickly as possible to find out what actually works and what doesn't. Some people spend months or years trying to perfect something that isn't working. And simply by switching to another method, you can get incredibly better results in a much shorter period of time. David: Hi, and welcome back. In today's episode, co host Jay McFarland and I will be discussing how to get more leads. Welcome back, Jay. Jay: Hey, it's so good to be here, David. What an amazing topic. I mean, it's got to be the question on everybody's mind, how to get more leads. David: Yeah. And I think a lot of people look at it and they think, well, they know leads are the lifeblood of our businesses. Now, if we're not constantly getting new leads in the door, then your pipeline dries up, everything gets bad. It's not an ideal scenario. Obviously, it's a very important consideration. There are lots of ways to get more leads and there's no shortage online of people who will try to sell you different methods of doing that. And, this is why I value your opinion on this as well, because I know that you do quite a bit of lead generation in your own business, and lots of people pushing lots of different things. I'd like to get a feel from you, if you don't mind, to start out. sort of the types of things that people have told you are going to help get you leads and which ones seem to work better and which ones didn't seem to work as well. Jay: Yeah, you're exactly right. This is something that we rely on heavily. Our entire business model is getting people to sign up for our free consultations. And so, how do you do that? How do you make sure that they're the best leads? We started out relying heavily on Google Ads, pay per click. But even that, can be so tricky. I don't want to spend my time talking to a lot of people who really don't need my services. So, not just leads, but qualifying leads. We're going to talk about that in an upcoming podcast. But, I'll tell you, David, we don't want to pay for every lead. So our question has been, how do we get leads that we don't have to pay for, right? And then also, how do we make sure that we have the best close rate on leads? But, we get email marketing, we get people contacting us every day saying, we can do this for you and we can do that for you. And you want to try some of those, but at the same time, I'm like, oh, we have a system that works. And so I have a hard time breaking away from that and spending a lot of time on those other things because you really don't know what's going to work until you try it. David: Yeah. We've probably had a bit of this discussion in the past as well. The idea that when all you have is a hammer, everything looks like a nail. So there are people who like generating leads on Instagram. And so they'll put out information on here's how to get leads on Instagram, or here's how to get leads through Facebook groups, or here's how to get leads on LinkedIn, or through LinkedIn direct messaging. And so everybody's got their own little tiny slice that they're looking at to say, this is it. This is exactly the way to get leads. And in my experience, not only in our own businesses, but also working with other people's businesses, what I found is that it's very easy for people to get sold on the idea of like one particular, tiny niche solution that is going to be the solution to all of your lead problems. And I mean, I spend a lot of money on my own training, my own education, exploring, what's available, what works, what doesn't work.
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    14 mins
  • Scared of Selling? Get Over It!

    Scared of Selling? Get Over It!
    Oct 29 2024
    When I say "get over being scared of selling," that doesn't mean that you have to engage in methods of contact that you're really, truly uncomfortable with, right? That means finding a path, finding a path that works for you, finding a path that works for your people. Finding a path that works for your prospects and clients, right? And there's always a path. There is always a path to get there. David: Hi and welcome back. Are you scared of selling? If so, get over it. Today, co host Jay McFarland and I will be discussing that very topic. Welcome back, Jay. Jay: Hey, it's a great Halloween topic, right? Being scared. My kids are watching scary movies all of this month and I participate in a scary movie all day long when I have to pick up the phone and I have to talk to people who I don't know and convince them why my services are what they need. Please write me a check. That is a scary prospect when you think about it. David: Yeah, entrepreneurs basically are facing Halloween every day. In a lot of cases, a lot of ways, whether it's making phone calls or making payroll or making decisions, making rules, it's always about making something. And the whole idea of being scared of selling, I hear this from so many people that I thought we needed to address it. And when I say get over it, that sounds very insensitive, and perhaps it is, but it's also very necessary. Jay: Yeah, I mean, it's the reality. If you're in a business model where you have to sell, then you have to get over it. It's just that simple, and if you don't, then you're going to constantly be struggling. And it's not something that you're going to do from day one, but it is something that you have to be determined to do. David: Yes. And when I say this, I don't mean to put anybody down, right? There are a lot of really good people who have really good reasons for being scared of selling. Certainly in their minds, they've got really good reasons for it. And I'm not taking any of that away. It's a fact. The fact that there's a term called "call reluctance" indicates that there is a level of fear based here to the point where they had to create a term for it. So, what I find is helpful -- particularly if I'm interacting with salespeople who are running into this situation -- and a lot of times they won't even say they're scared of selling, but ultimately that's what comes out. One of the things that we have to look at first is why are they scared? Why are they scared of selling? Is it fear of success? Is it fear of failure? And a lot of times we hear blanket terms like that and they're like, "Oh no, it's not that." But sometimes it is. Sometimes it's variations of that. I'm afraid that if I call and they say no, it's going to hurt my self esteem. That's fear of failure. I'm afraid if I do too well, people are going to resent me and think ill of me, right? Some people think that way. So any of those preconceived notions that we have about what our sales success will do to us, for good or for bad, are going to impact our actions. And that's why I say we need to get over those things, right? We have to get past those things and once again, deal with reality. I've been on a sort of truth quest lately in terms of let's not look at what we think about. Let's not look at what we fear. Let's look at what's true. Let's look at what's real in the market right now. If there is somebody in the market right now who is afraid to interact with prospects or clients, it's going to impact their performance because it's going to impact what they actually do. If you're scared to pick up the phone, you won't pick up the phone. If you're scared to send an email, you won't send the email. Or if you do, it'll take a lot longer than it should. And then that's four other emails that you wouldn't have sent in the meantime. So we have to get over it. And a lot of it starts with the why. Jay: Yeah, the why is important.
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    15 mins
  • Change is Coming. Don’t Make it Harder.

    Change is Coming. Don’t Make it Harder.
    Oct 22 2024
    Change is coming... because change is always coming. And we need to try to stay ahead of it. And we're not always going to be able to do that. But we do have the ability to anticipate things that could potentially happen in the not too distant future and say, okay, if this happens, then what am I going to do? How am I going to adapt to that? David: Hi, and welcome back. In today's episode, co host Jay McFarland and I will be discussing the topic, Change is Coming. Don't Make it Harder. Welcome back, Jay. Jay: It's good to be here, David. Change is hard. Change is not easy in life, in business. We like comfort zones. We like to get in a groove. And I am the first to admit it. If I could find a way to not have to change in business and just cruise, I'm not opposed to just cruising. David: Yeah, well, status quo can certainly be comfortable until it's not, right? It's very comfortable until it's not. And when I say change is coming, I mean, so much of what we've been hearing lately is about all the potential changes that could be coming. And regardless, and I'm not going to get into politics ever at all on this podcast, but regardless of the outcome, there is going to be change coming, because it always does. It's the nature of life. It's the nature of business. Change is always coming. And so, When we try to fight it, when we try to avoid it, we make things harder on ourselves, right? The change is going to come. Now, we're going to have to change our approach very likely. We're going to have to do things differently. We're going to have to plan differently. There are all types of things that we are actually going to have to do. But if we focus on that, rather than the indignity of the fact that change is coming, we make it a lot easier on ourselves. Jay: Yeah, you're exactly right. I think about a change that we all had to go through, and that's the pandemic. And how that was all a change that we wondered if we were going to survive. It was going to destroy our businesses, our workplaces, our way of life, everything. You think about, we're home office now. And we're going to stay that way. And if you had asked me before the pandemic, I would have said, no, that wouldn't work. I look at my friends in the restaurant industry who pivoted to drive through only, and when the time came back to open up their dining rooms, they didn't want to do it. They really liked the drive thru model or the delivery model so sometimes being forced to change and being ready to change. You're going to discover, things that you would have ruled out otherwise, and you're going to be better for it, ideally. David: No question. That exact example, there's a restaurant that we go to in our area a lot, and when the pandemic came and you were no longer able to go into the restaurants, they started a pickup service. And it had never occurred to us to pick up from that restaurant before. We always went in, sat down, enjoyed the meal, and that was it. But after a while, you're like, well, I could really use some of that food. We don't feel like cooking. Okay, I'm going to give it a try. I'll go pick it up. And all of a sudden, that door was open for us as well. And so after you were able to go back into the restaurant, there were still a lot of times, and there are times now where we'll still pick things up and bring it home because now we know that it's possible. So what it gave them is a new revenue stream, right? At the time they had a new revenue stream, but they didn't have their primary revenue stream. So they were hurting. But then after things opened up again, they got the regular business back and now they have this takeout service that people are using more and more, it actually allows things to grow. So it's a perfect example why our topic is so appropriate. Change is coming. Change is inevitable. It's happening all the time. And the more we resist reality, the more problems we have. Jay: Yeah,
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    11 mins
  • Your Competition Isn’t That Good

    Your Competition Isn’t That Good
    Oct 15 2024
    When I say your competition isn't that good, what I mean is that a lot of them are not taking the time to learn the things that will allow them to perform better. David: Hi, and welcome back. In today's episode, co host Jay McFarland and I say, your competition isn't that good. Right, Jay? Jay: Yeah, absolutely. Do you even know who your competition is? Do you know what they offer? Do you know what people think of them compared to you? Maybe you don't even know if your competition is that good. David: Exactly. And I hear, so many times, when I'm talking to salespeople, the idea that, there's a lot of competition. Competition is very difficult. There's a lot of online competition. There's a lot of local competition. There's a lot of price-cutting competition. There are all these different variations on competition. And that's all true. But a lot of them really, honestly, just aren't that good. And if you recognize right up front that most businesses are average, right? There's an average in every business, in every industry, there's an average. And some people are better than average. Some people are worse than average. There are a lot of average. So if you're competing with the average or the less than average, then you should be able to do pretty well. If you're a conscientious individual, if you're reasonably good at what you do, if you study and practice your profession and you get reasonably good at it, you'll be able to outperform a lot of them because to the extent that there are really exceptional competitors in your market, there are a lot less of those than there are the ones on the other side. Jay: Yeah, absolutely. I've always believed this, you know, you can get caught up in the muck. When I was in radio, I worked for a radio station that had a built in listenership because it was so ingrained in the community. And what that did is it made it so they didn't have to work hard to get sales or to get numbers. Now you would think, oh man, that's an amazing place to be. But what happened is, they started to get complacent, right? Everything was so easy, and then all of a sudden ratings started to shift and suddenly they realized, we don't know how to sell. Because we're so used to sitting at a desk and the phone is ringing. And we're just taking orders. So you're not a salesperson, you're taking orders, right? And their competitors started to eat them alive because their competitors had to sell all the time, and they were very good at it. So sometimes you're successful just in spite of yourself. And that may be what your competitors are in, what state they're in. David: It really could be as simple as that and as difficult as that, in either situation. But, you know, the idea that the competition is excellent, or the competition is terrible, or the competition is average. In a sense, none of it really matters. Because this is life. This is the world that we're in. These are the cards we've been dealt, right? So our competition is there. We're there. The question is, how are we going to make sure that we are outperforming our competition in all the key areas of customer contact? I mean, if you were to boil it down and say, okay, let's say my competition is very good. Let's say you completely disagree with the premise of this podcast, that your competition isn't that good, or that it's average or whatever you say. "No, I've got a lot of competition." Okay, then that's your question. How do you outperform your competition in all key areas of customer contact? Some people may say, "well, I don't know. What are the key areas of customer contact?" And if you're asking yourself that kind of question, that indicates that there's work to be done in your organization. Jay: Yeah, absolutely. And do you even know how the competition functions to be able to compare yourself? I mean, that's got to be at least half the battle, right? David: Yeah, that's part of the battle.
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    14 mins
  • Don’t Wait for the Economy to Improve

    Don’t Wait for the Economy to Improve
    Oct 8 2024
    If you're at a point right now where you know you need to be selling more, but for whatever reason you're not -- and you could feel like it's the economy, you could feel like it's the competition, it doesn't really matter what it is -- If it's either of those things or if it's something else, there are ways around it. There are specific things you can do that will help you to get through to the people that you need to reach, and drive them to either a yes or no, thumbs up or thumbs down decision. Sometimes the answer is going to be no. But sometimes it's going to be yes. If you're not even giving them the option to give you a thumbs up or thumbs down, there's no way you win. David: Hi, and welcome back. Today, Jay McFarland and I will be discussing Don't Wait for the Economy to Improve. Welcome back, Jay. Jay: Hey, Dave. As always, it's a real pleasure. You know, I've been thinking a lot about the economy, and it's really kind of unique because there are parts of this economy that are really struggling and there are parts that are really booming. So depending upon where you're at in that spectrum, you could be getting hit really hard or you could just be celebrating, right? In our case, we're definitely feeling the effects of inflation. I can feel it in our client's willingness to make purchases. Cause things are a little bit tighter than they normally are. David: Yeah, it's interesting. Like you said, some people are really struggling right now. Some people are having their best months ever. It really kind of depends. But when we talk about the idea of not waiting for the economy to improve, I think there are a lot of good reasons for that. The first reason I would say is that your smart competition will not, they're not going to wait, they're going to be out there, they're going to be in front of people. And if you're not in front of people, then that just means you have absolutely no opportunity to get the business. So I've heard a number of people talking about the problems with the economy. And I've heard a number of people talking about the fact that they're waiting for things to improve. And I saw that comment online the other day, and I thought, we need to talk about this because essentially we have to be selling all the time, right? I mean, most businesses can't afford to wait around until things get better. Reminds me of that old Zig Ziglar line where you don't wait until all the lights turn green before you head into town, right? It just doesn't work. Jay: Right. Right, right. It's a great point. And I also think that part of any of your business strategy, you have to be prepared for the ups and downs. Good businesses know how to pivot, they know when to pivot. So if you're a new business, this is going to be hard for you, but it's one of the reasons why you want to always be tracking, right? Always be watching because there's seasonality, there's economies of the country, of your local economies, all kinds of things that can impact your business model. David: Yeah. And the truth of the matter is that we only ever have right now. We can't sell in the past. We might be able to sell in the future, right? Nobody knows their future. But yeah, we can plan to sell in the future, but we can't sell in the future right now. All we can do is sell now. We can make plans, but sometimes they happen, sometimes they don't. Right now is the only thing we've got. So it's always the best time to sell. Right now is always the very best time that we have to sell, because we really have no alternative in the moment. Well, I guess the alternative is wait. But when you're waiting, you're not selling, and other people are. Jay: Yeah, and I'll tell you, I'm not in a business model where I can just stop selling. I mean, that's not an option, right? So, we're in the process of talking about our pricing structure, talking about the different products we offer.
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    15 mins
  • Getting Results from Social Media

    Getting Results from Social Media
    Oct 1 2024
    We get results from social media when we're able to identify the result that we're looking to get, and identify the messaging that we need to create to be able to get in front of these ideal prospects to have them raise their hands and express interest. When we do those things correctly, then you can get to the point where nearly everybody you talk to is actually qualified to do business with you. David: Hi, and welcome back. In today's episode, co host Jay McFarland and I will be discussing getting results from social media. Welcome back, Jay. Jay: Hey, David. This is a big topic. Talk about opening a can of worms. It's something everybody wants, and we talked, last podcast about learning online and what great resources there are. This is a place where there may be such an overload of information and different ideas that I don't know if you're going to find the answer online. I really don't. David: You'll find a lot of answers online. Yeah., Right? Whether or not it's the answer you're looking for, whether or not it's the answer that solves your problem, that is the big question mark. But I feel like this topic is so important because everyone's on social media. Everyone's trying to figure out what to do and how to do it. And the reason that I believe the word results is so important is that it narrows your focus. It forces you to think in terms of, okay, what is the result I even want to get here? What am I trying to do? Because as we talked about in a previous podcast, you can go on social media and it's nothing but distraction after distraction. And if you just turn it on and go in there without a really strong focus in terms of what you want to accomplish, what result you want to get, you're not getting any sort of result, except you're going to get pulled into other people's experiences. So from my standpoint, the first thing we need to do is to identify what is the result that I would like to get from social media? And then you can look at how much time that I spend on there is actually allocated to getting that result. That'll tell you a lot right off the bat. Jay: Yeah, and I think that there is a misguided focus that you need a large audience, right? Like if I can get up to 10, 000 followers or whatever, that's not true. it could be better to have a thousand dedicated followers who are potential clients than having a hundred thousand people who may just clog up your pipeline and who really never are going to be your clients. David: Right. And if they're not responding to what you do, if they're not liking, if they're not replying, then the algorithm says people aren't interested in this. So you're exactly right. If you just had the hundred people or so who are going to click today's link on there. You'd be seeing everybody, everyone would be seeing your stuff. But of course it's impossible to do that. So you're exactly right. It's about saying, all right, well, how can I get to more of the right kind of people who resonate with the material that I'm putting out? And I am not speaking as an authority on social media. Okay. I want to be really clear about this. I'm not coming to you and saying, oh yes, I'm the guy for social media. No, not saying that. However, what we have been able to do is to identify specific things that our clients have wanted to accomplish, and we're very good at helping them accomplish it, once we decide exactly what those results are. Jay: Yeah, I'll tell you where we're at right now in our company. As you know, we offer Tax Services to a very specific group, so, I've told you in the past, we have spent two years identifying keywords for paid ads, and it's been a constant process where we're refining, I do the consultations, And so when I see that we're getting consultations that are not in the strike zone, I go back to our keyword, you know, the person doing our Google ads, and we refine, and we refine, and refine. And I've told you,
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    15 mins
  • Learning from Failure in Business

    Learning from Failure in Business
    Sep 24 2024
    David: When we talk about learning from failure, it doesn't just have to be our failures. We can learn from the failures of others. Jay: Oh yeah. David: We can learn from the failures of our friends, our family, our parents, our children. We can learn from any type of failure that we meet along the way. And when we do that, when we learn from other people's failures, we are saving ourselves a lot more aggravation. David: Hi, and welcome back. In today's episode, co host Jay McFarland and I will be discussing learning from failure. Welcome back, Jay. Jay: Hey, David. Once again, it's a pleasure to be here. This one, again, another important topic. I think we have a tendency, when we have failure, to not want to try that again, as opposed to saying I don't know who said it, but fail forward. Right? So like it or not, we're a result of our failures, and we're probably going to fail more than we win. So defining what we do in failure, I think, is very important. David: Yeah, I think this particular topic for myself, I know, has been absolutely critical in every aspect of my development from the time I was a child. When I was in grade school and I wasn't always the most motivated student because I wasn't interested in some of the topics, I would not do well in certain areas. And that wasn't great. I mean, what I should have learned from that is do a better job of it, anyway, I didn't learn that at the time. And maybe that's why I'm an entrepreneur today, because I think a lot of entrepreneurs start out the same way. It's like you're on a path. There are specific things that just really interest you that you can focus on diligently. And there are other things that you can't. But also just an example, I know throughout my own life, you're going to be able to learn something from everyone you meet, whether it's positive or negative. So you might as well take advantage of that. And if you recognize that you can pick up on these things fairly early on in most relationships and decide to learn from them, everything gets a whole lot easier. Jay: Yeah, yeah, I totally agree with you. Once again, I think all the podcasts we've been doing recently self awareness. So important. Personal inventories, so important. Do you even recognize the failure? Are you deliberate about what your response is going to be? And if so, I think you can turn it around and make it a positive. If not, I think it's just by nature going to become a negative. David: Yeah, and whenever we're going through something in business that we would categorize as a failure, and that varies widely in business, as you know, to a complete business failure, I mean, that's something you'll learn from for a really long time, when that happens. It can be small things, it can be large things, but if we look at each of those things as an experience, there is very likely a lot that we can learn from that. What was it that caused this problem to begin with? I know in business for myself, most likely cause of issues and ultimate failure has always been, In some way related to communication. We weren't communicating properly with the other people, or they weren't communicating properly with us, or they weren't communicating honestly with us, or however it worked out. But a lot of it, for me, boils down to communication failures. And when you're aware of the areas where these failures likely happen, you can then pay closer attention going forward so that you don't repeat those types of things. Jay: Yeah, I grew up kind of in the retail industry and, when a failure happens, you have managers who want to just find the closest person and, yell at them and blame them. But then you have others and I've learned that usually it's not like you said, a person problem. It's a systems problem. So is it your communication that's bad? What is it? And if you can fix it, is it your training? You didn't train, you know, whatever it is,
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    13 mins
  • Are You Investing in Yourself?

    Are You Investing in Yourself?
    Sep 17 2024
    Investing in yourself isn't always easy. It is a matter of finding the time to make these investments in ourselves and to say, "okay, if I can't go to a cabin for a week, what can I do? When can I do this?" David: Hi, and welcome back. In today's episode, co host Jay McFarlane and I will be discussing investing in yourself. Welcome back, Jay. Jay: Hey David. It's so good to be here. I feel like lately we've been going after things that I really struggle with. We talked about controlling your internal monologue. Now we're talking about investing in yourself. It's really easy for me to invest in other people. That is very easy. But taking time to invest in myself... when I need something, I will go and find it and I'll learn how to do it. But being proactive about it. I'm reactive, just about in every way. David: Interesting. So when you think in terms of investing in yourself, you mean investing what? Time, money? Jay: All of it. you know, investing in myself when it comes to just taking time to learn new things, or I think investing in yourself can be just reading on a regular basis, or instead of watching social media, be listening to productive podcasts, or, taking a walk, those kind of things. We talked in the last podcast, controlling your internal monologue. Those are all things that require proactivity and honestly, I don't know if it's pride or stubbornness or whatever else. I'm like, oh, I'm good. You know, I'm good. David: That's interesting because we are actually on completely opposite ends of the spectrum on this one normally we're agreeing with each other not that we're disagreeing here, but I am at totally the other end of the spectrum. I'm constantly reading stuff. I'm constantly investing in programs and audios and videos and courses. I can't tell you, and I'd be embarrassed if I could tell you, how much I spend on that type of thing. Just because, I don't know if that is like a FOMO element of mine, where I'm afraid I'm going to miss something, but I'm conscious of it to the point where I recognize that you don't want to invest in everything, right? There's looking at investments that are designed to help you with right where you are now. If you need help getting over a particular challenge, that's where I find the investments most worthwhile. And then there are investments that sort of just in case learning. I'm learning this skill just in case. I'm going to learn how to do whatever, something related to social media that may or may not help. Or that sounds like the catchy thing of the day. Because when you're online, you will hear all kinds of people talking about all kinds of different things that are the solution to your problem. And one person is going to tell you that it's Instagram. And another person is going to tell you that it's Facebook ads. And somebody else is going to tell you that it's organic. And somebody else is going to tell you that it's something completely different than those things. Everybody's got a solution. And it reminds me of the old adage that when all you have is a hammer, everything looks like a nail, right? So depending on who you're listening to, who you're paying attention to, you may end up investing in things that are not actually designed to get you from where you are now to where you want to be. Jay: Yeah. And I guess I have to clarify a little bit of what I've said. If it's something I need or want, I'm a dog with a bone. For me it's the difference of, do I learn how to do exactly what I want, or do I go to college and learn all of these broad subject matters, and then focus. I think both are important, and I'm never the broad subject matter guy, right? I mean, Over the course of my lifetime, I've learned how to make video games and released over 100 apps. I got into talk radio. I started several businesses. I have training courses. So, I certainly invest in myself, but unlike you, you're kind of like,
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    13 mins