Showing results by author "Jonas" in All Categories

In 2022, Jonas Berggren started publishing his popular ‘Transform Customer Service’ newsletter on LinkedIn. In 2024, Mark Hillary suggested that the concept of the newsletter could become a book - this book. The CX (R)evolution explores the technologies and digital transformation affecting modern customer experience (CX) strategy. Customer experience is not rocket science. It’s about dedication, empathy, and treating customers as individuals rather than statistics. Everyone involved in any aspect of designing CX today agrees on one thing, the industry is changing faster than ever. ...

“Zwischen Klassenkampf und Kabelsalat” oder auch “der Linke und der Nerd”. Echte Gespräche. Echte Menschen. Echte Themen. In „Betriebs{System}Kritik“ geht’s nicht um Smalltalk – hier wird ehrlich geredet: mal laut, mal leise, mal witzig, mal tiefgründig – aber immer mit Herz und Verstand. Ob Alltag, Gesellschaft, persönliche Stories oder überraschende Perspektiven – wir sprechen über das, was wirklich bewegt. Kein Filter. Kein Skript. Nur ehrliche Worte, echte Meinungen und offene Fragen. Jede Woche neu. Für alle, die zuhören und mitdenken wollen. Betriebs{System}...

In a tiny shack in the largest township in South Africa, Nombeko Mayeki is born. Put to work at five years old and orphaned at 10, she quickly learns that the world expects nothing more from her than to die young, be it from drugs, alcohol, or just plain despair. But Nombeko has grander plans. She learns to read and write, and at just 15, using her cunning and fearlessness, she makes it out of Soweto with millions of smuggled diamonds in her possession. Then things take a turn for the worse....

After a long and eventful life, Allan Karlsson ends up in a nursing home, believing it to be his last stop. The only problem is that he's still in good health, and in one day, he turns 100. A big celebration is in the works, but Allan really isn't interested (and he'd like a bit more control over his vodka consumption). So he decides to escape. He climbs out the window in his slippers and embarks on a hilarious and entirely unexpected journey, involving, among other surprises, a suitcase stuffed with cash.

In this timely and explosive book, philosopher and YouTuber Jonas Čeika (a.k.a. Cuck Philosophy) reinvigorates socialism for the 21st century. Leaving behind its past associations with bureaucracy and state tyranny, and its lifeless and drab theoretical accounts, Čeika instead uses the works of Marx and Nietzsche to reconnect socialism with its human element, presenting it as something not only affecting, but created by living, breathing, suffering human individuals.

En esta ocasión, la improbable heroína tiene su origen en el barrio de Soweto, el tristemente célebre gueto de Johannesburgo. Corren los años setenta, en pleno auge del apartheid, cuando Nombeko Mayeki, condenada a una vida de infortunio y con altas probabilidades de que ésta acabe a una edad temprana ante la indiferencia de sus semejantes, encuentra un resquicio para escapar de su aciago futuro.

In this no-nonsense guide for men, psychologist Jonas Horwitz presents straightforward, jargon-free strategies to help you identify and overcome depression, once and for all. With this unique guide, you'll learn why it's so important to take your severe depression seriously - just as you would if you had cancer, heart disease, diabetes, or any other life-threatening illness. In addition, by viewing your depression into a separate entity - The Beast - you'll discover how it tries to trick you when you are most stressed to do things that leave you feeling much more depressed.

Corina agreed to the blood bond she forged with the Dynasty's princes. However, when a wicked outcast learns of the ritual's power, asking permission before staking his claim isn't a concern. This covenant is unbreakable, regardless of who engages. Corina's aware that it will gain strength every day, and the biggest challenge will be keeping the raw emotions it evokes in perspective. A challenge made more difficult when impulsive fantasies, involving her captor, suddenly rule her dreams.

A remarkable life story rooted in two different worlds, Unfinished offers insights into Priyanka Chopra Jonas’s childhood in India; her formative teenage years in the United States; and her return to India, where against all odds as a newcomer to the pageant world, she won the national and international beauty competitions that launched her global acting career. Whether reflecting on her nomadic early years or the challenges she has faced as she has doggedly pursued her calling, Priyanka shares her challenges and triumphs with warmth and honesty.

Steve Jobs tried to stop this moment from ever happening. Google and Microsoft made bids to preempt it. The music industry blocked it time and again. Yet, on a summer's eve in 2011, the whiz-kid CEO of a Swedish start-up celebrated his company's US launch. In the midst of the Apple-Android tech war and a music-label crusade against piracy and illegal downloading, Spotify redrew the battle lines, sent shock waves through Silicon Valley, and got the hardline executives at Universal, Sony, and Warner to sign with its "free-mium" platform.

Based on research in five languages and in archives across the globe, Habsburgs on the Rio Grande fundamentally revises narratives of global history. Far more than a footnote, the Second Mexican Empire was at the center of world-historic great-power struggles—a point of inflection in a contest for supremacy that set the terms of twentieth-century rivalry.

Do you make mistakes? How many times do you forgive yourself for these? I bet you can count the answer to that on one hand if you are like most people. You see, we are conditioned to think forgiveness is a gift we give to others and don't ever keep for ourselves. Self Forgiveness is a powerful guide for anyone who wants to learn some simple and easy ways to start to feel happier with their lives. You too can reduce the emotional baggage you have been carrying around daily and often for many years by simply forgiving yourself by following the tips shared in this audiobook.

Rumors buzz when a pic of me buying a pregnancy test goes viral. This wouldn’t be such a big deal if, roughly one month ago, I wasn’t also spotted with the new top-dog of Cypress Pointe’s most notorious crime family.

Too often we feel like underdogs fighting a system that stacks the odds against us. We work hard, follow the rules, and dream of a better life. But these days, working harder doesn't always lead to fulfillment. In fact, according to Gallup research, nearly 90% of people feel disconnected from their jobs. So how do you break free from the drudgery and achieve more success on your own terms? You hustle.

In this sequel to The Stone Shield, Sage once again finds herself burdened with a mission from the elven god Coyote. But this time Coyote has even more tricks up his sleeve sending her and her friends on a rescue mission to find Apiana. Raven and Romo have their lives changed forever, while Nymphaea, Abhainn and Sparrow must keep their home safe. Along the way they meet a new individual that quickly acts as a link between Sage and her rescue group, and Nymphaea and the others left behind. All while trying to stay undetected by the Red Hand and their Soldiers in Black who are waging war ...

Being taken in the middle of the night was just the rude awakening I needed to bring reality crashing back down. Trapped and unable to reach the princes or my team, hopelessness hunts me down like a pack of hellhounds. Making matters worse, I'm at the mercy of the one who's appeared in my nightmares since first laying eyes on him. Face-to-face for the second time, I'm reminded of our mutual hatred. Only, now that the blood bond has taken effect, is it still mutual? I get the sense that something's changed.

Everyone knows not to cross the campus d-bags. On or off the ice. You don’t sneak into their house, thinking no one’s watching. You don’t ransack their bedrooms, tripping over hockey gear as you rummage through their things. And you definitely don’t get caught with your head under one’s bed and your size-16 backside pointed right at their camera.

The first three books in the Jonathan Shade series. Includes Modern Sorcery: Death by dark magic. As soon as I get over my ex, her father hacks her mother apart with a sword. She hires me to prove dark magic was involved. Hey, it's what I do as a paranormal investigator, so I get why she thinks I can help. But my secretary, Esther, a ghost from the 1920s flapper era, and Kelly Chan, my magically engineered protector, are dead-set against me getting involved. With all the deadly magic flying around, they may have a point.

Drawing on 40 years of research and patient care, Dr. Wayne Jonas explains how 80 percent of healing occurs organically and how to activate the healing process. In How Healing Works, Dr. Wayne Jonas lays out a revolutionary new way to approach injury, illness, and wellness. Dr. Jonas explains the biology of healing and the science behind the discovery that 80 percent of healing can be attributed to the mind-body connection and other naturally occurring processes. Jonas details how the healing process works and what we can do to facilitate our own innate ability to heal.

The beloved author of The Hundred-Year-Old Man Who Climbed Out of the Window and Disappeared returns with an enchanting adventure that skewers the greed and hypocrisy that dominates our time and holds lessons about what’s truly important in life.