Crisis Communication

Today, in an instant, leaders can find themselves face-to-face with crisis. An active shooter. A media controversy. A data breach. In You're It, the faculty of the National Preparedness Leadership Initiative at Harvard University takes you to the front lines of some of the toughest decisions facing our nation's leaders - from how to mobilize during a hurricane or in the aftermath of a bombing to halting a raging pandemic. They also take listeners through the tough decision-making inside the world's largest companies, hottest startups, and leading nonprofits.

Need a crisis? Pick one. If you’re a PR professional working in a corporation, startup, small business, or nonprofit, you’ll have to deal with a crisis. When. Not if. Are you prepared to deal with the media? Hold a press conference? Prepare speaking points for the CEO? Give media training? Get a handle on your brand and keep the facts front and center?

In two decades as a television reporter, T. J. Winick covered many scandals. The biggest mistake he saw brands make was to try to “make it go away” by refusing to apologize, declining to comment, or going on the attack—anything to deflect attention. Often that kind of response becomes a scandal of its own. In his book, Winick argues instead for transparency, honesty, authenticity, and empathy. Handled correctly, the way you address an egregious violation of your standards can increase your reputation capital.

This audiobook provides an in-depth analysis of the evolution of tech journalism. Tech companies were used to 'cheerleading' coverage of product launches. This long tech-press honeymoon ended, and was replaced by a new era of mounting criticism, focused on tech's negative impact on society. When - and why - did tech coverage shift? How did tech companies respond to the rise of tech criticism? Through analyses of both the tech media and corporates' crisis responses, this audiobook examines the roots and characteristics of the 'Techlash'.

This book is all about how to achieve conflict resolution through 10 powerful strategies. I was working for a company when I was called by HR to deal with an employee who had been terminated but refusing to leave the building! I listened for 15 minutes to what the employee had to say, never interrupted. I just let them get it all out. Just saying “What we have to resolve right now is that you have been terminated and staying here is not an option” I then gave them two positive choices and one bad. And of course, they took a positive choice and left! HR praised my work, but I hadn’t ...

What is that magic quality that makes some people instantly loved and respected? Everyone wants to be their friend (or, if single, their lover!) In business, they rise swiftly to the top of the corporate ladder. What is their "Midas touch?"

When Accidents Happen introduces how to meet the challenges of being a Family Liaison Officer and offers a reference to help support experienced FLO’s in their role. Backing up suggestions with examples from the field the text maps an approach to being a FLO, acknowledging the potential strengths and weaknesses of the position and defining clear parameters for FLO’s to successfully operate within. For those unfamiliar with the potential of the position it will help establish a blueprint to work from and for the more established program it can be a common reference for the team. This ...

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss' head.

Book Description: Crisis Management Mastery: How to Prepare, Respond, and Thrive Through Any Crisis In today's rapidly changing world, crises are inevitable, but mastering how to handle them can set your organization apart. Crisis Management Mastery is your definitive guide to thriving through any crisis—be it natural disasters, financial upheavals, or cyber-attacks. By combining strategic preparation, decisive response, and post-crisis growth, this book delivers the tools you need to ensure your organization not only survives but thrives. 🔒 Why You Need This Book: ✅ Proven ...

When Dr. Craig Bowman is served with a summons for medical malpractice, he's shocked, enraged, and more than a little humiliated. A devoted physician who works continuously in the service of others, he endured grueling years of training and is now a partner in an exclusive concierge medical practice. No longer forced to see more and more patients while spending less and less time with each one just to keep his office door open, he now provides the kind of medical care he is trained to do.

Before you can lead change, you must first learn to communicate effectively.Sync or Swim will help you: break through apathy and cynicism to inspire teamwork; empower and energize frustrated colleagues; and create an engaging work environment.

Unveil the mastery of navigating the stormy seas of crisis with "Crisis Command," your compass for crisis management excellence. This comprehensive guide is meticulously crafted to take you through the multifaceted layers of managing crises in any environment. From unforeseen catastrophes to calculated risks, this book offers a prism through which to view and handle the unpredictable nature of emergencies with precision and confidence. Embark on an enlightening journey across twenty gripping chapters, each spotlighting critical aspects of crisis management. Delve into the psychological ...

Amoral, cunning, ruthless, and instructive, this piercing work distills 3,000 years of the history of power into 48 well-explicated laws. This bold volume outlines the laws of power in their unvarnished essence, synthesizing the philosophies of Machiavelli, Sun Tzu, Carl von Clausewitz, and other infamous strategists. The 48 Laws of Power will fascinate any listener interested in gaining, observing, or defending against ultimate control.

Unveiling "Crisis Ready," an essential guide to holistic family crisis management, in an unpredictable and ever-changing world. This transformative eBook opens with a comprehensive understanding of crises, establishing a foundation for readers to comprehend the impact and implications on family dynamics. In "Crisis Ready," you'll relish in the modern exploration of family preparedness, allowing each of you to become prepared and stay prepared for what may lie ahead. As you delve deeper into the chapters, the book progressively takes you through the intricate details of crisis identification...

Empathy is in short supply these days—and it’s hurting all of us. But all is not lost. Just as physical workouts strengthen your body, there are ways to build up your empathy as well. In Tell Me More About That, brand strategist and thought leader Rob Volpe draws on his years of conducting thousands of in-home interviews with everyday people to illustrate the 5 Steps to Empathy—the actions you can take to build a strong and reflexive empathy muscle. With empathy, we can all learn and understand more than we ever imagined possible. Let the training begin.

The BUILD Framework®: Strategies for Crisis Readiness & Management does not prevent crises from happening. In most cases, the occurrences are unforeseeable and beyond our control. But how we respond is well within our control.

Whether you are forced to negotiate a high-pressure business deal or confront an angry family member, within the chapters of this book you will learn how to manage your emotions and quickly process information during stressful situations. You will learn how to effectively read your counterparts and how to decipher their words and body language. This book will properly prepare you for conflict and how to effectively use these skills in multiple real-world situations.

Get ready to immerse yourself in a riveting exploration of community preparedness and civil defence strategies with "Ready, Resilient, and United." This engaging eBook takes you on a journey from the basic understandings of civil defence planning, through history, to actionable strategies for safety and preparedness. Ignite your understanding and spark your community's resilience. Starting at ground zero, it sets the stage with an enlightening overview of civil defence planning's fundamentals. From there, it delves into the enriching history of civil defence, highlighting the evolution and ...

Discover a future America reshaped by devastation in 'Connected in Crisis.' This gripping, enthralling eBook takes readers through the tumultuous landscape of a post-World War III environment where society must grapple with broken communication networks and unexpected challenges. 'Connected in Crisis' seamlessly weaves fictional scenarios and educational content into each other, providing both a unique storytelling experience and an immersive learning journey. It showcases the critical role of reliable communication channels in disaster management, backed by diverse case studies from ...

Conquer the Emergency Management Exam: Your Concise Guide to Disaster Preparedness and Response is a comprehensive resource designed to prepare aspiring emergency managers for the challenges of both the exam and real-world disaster scenarios. This guide focuses on delivering essential knowledge in a concise and accessible format, covering critical topics such as the Incident Command System, FEMA’s role, hazard assessments, and disaster response strategies. The book emphasizes practical insights, helping readers understand not only the theory but also the application of emergency ...