Customer Engagement
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The Seventh Level
- Transform Your Business Through Meaningful Engagement with Your Customers and Employees
- By: Amanda Slavin
- Narrated by: Amanda Slavin
- Length: 4 hrs and 7 mins
- Unabridged
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While instant communication is now easier than ever, people's attention is spread thin, time has never been more valuable, and disengagement in both customers and employees is at an all-time high. This means most brands never reach their full potential. But what would it look like if your customers were no longer disenchanted from being chased across the internet and hounded for likes, shares, opt-ins, and purchases?
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Wow. Extraordinary communication and inspiring concepts
- By Anonymous User on 02-15-20
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The Seventh Level
- Transform Your Business Through Meaningful Engagement with Your Customers and Employees
- Narrated by: Amanda Slavin
- Length: 4 hrs and 7 mins
- Release date: 01-23-20
- Language: English
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While instant communication is now easier than ever, people's attention is spread thin, time has never been more valuable, and disengagement in both customers and employees is at an all-time high. This means most brands never reach their full potential....
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Customer Engagement Officer (CEO)
- Content Marketing and the Realities of Executive Blogging
- By: Mark Hillary
- Narrated by: Virtual Voice
- Length: 3 hrs and 29 mins
- Unabridged
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Mark Hillary has worked on words for astronauts, ambassadors, politicians and business leaders. In particular, his expertise in blogging has been utilized by several Chief Executives across the world. They want to be seen on the social networks, blogging and creating great content for their business, but they don’t have the time. In this book, Mark recounts the failures and successes of working with many of these senior executives on what has now become known as ‘content marketing’ – or ghost-blogging for CEOs. Mark isn’t a university-trained marketer or a self-declared social ...
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Customer Engagement Officer (CEO)
- Content Marketing and the Realities of Executive Blogging
- Narrated by: Virtual Voice
- Length: 3 hrs and 29 mins
- Release date: 03-27-25
- Language: English
- Mark Hillary has worked on words for astronauts, ambassadors, politicians and business leaders. In particular, his expertise in blogging has been ...
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Digital Customer Success
- Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth
- By: Nick Mehta, Kellie Capote
- Narrated by: Teri Schnaubelt
- Length: 6 hrs and 58 mins
- Unabridged
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In Digital Customer Success: The Next Frontier, a team of trailblazing customer success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in customer success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it-without ever needing to reach out to a live customer success manager.
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Digital Customer Success
- Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth
- Narrated by: Teri Schnaubelt
- Length: 6 hrs and 58 mins
- Release date: 07-09-24
- Language: English
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In Digital Customer Success: The Next Frontier, a team of trailblazing customer success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in customer success management.
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Customer Data Platforms
- Use People Data to Transform the Future of Marketing Engagement
- By: Martin Kihn, Christopher B. O’Hara
- Narrated by: Sean Pratt
- Length: 9 hrs and 9 mins
- Unabridged
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Marketers are faced with a stark and challenging dilemma: Customers demand deep personalization, but they are increasingly leery of offering the type of personal data required to make it happen. As a solution to this problem, customer data platforms have come to the fore. CDPs are the hottest marketing technology around today, but are they worthy of the hype? Customer Data Platforms takes a deep dive into everything CDP, so you can learn how to steer your firm toward the future of personalization.
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A technical book that reads like a novel
- By Amelia Dailey on 12-30-22
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Customer Data Platforms
- Use People Data to Transform the Future of Marketing Engagement
- Narrated by: Sean Pratt
- Length: 9 hrs and 9 mins
- Release date: 05-11-21
- Language: English
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CDPs are the hottest marketing technology around today, but are they worthy of the hype? Customer Data Platforms takes a deep dive into everything CDP, so you can learn how to steer your firm toward the future of personalization....
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The Hidden Psychology of Social Networks
- How Brands Create Authentic Engagement by Understanding What Motivates Us
- By: Joe Federer
- Narrated by: Alex Knox
- Length: 9 hrs and 14 mins
- Unabridged
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Leading marketing practitioner and thought leader Joe Federer draws on evolutionary biology, anthropology, neuroanatomy, and psychology, as well as more than a decade of hands-on experience, to explain why people act so differently in various online spaces and what they are seeking from participating in each one.
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Amazingly insightful!
- By Cathy Federer on 07-21-22
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The Hidden Psychology of Social Networks
- How Brands Create Authentic Engagement by Understanding What Motivates Us
- Narrated by: Alex Knox
- Length: 9 hrs and 14 mins
- Release date: 07-14-21
- Language: English
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Joe Federer draws on evolutionary biology, anthropology, neuroanatomy, and psychology, as well as more than a decade of hands-on experience, to explain why people act so differently in various online spaces and what they are seeking from participating in each one....
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Igniting Customer Connections
- Fire Up Your Company's Growth by Multiplying Customer Experience and Engagement
- By: Andrew Frawley
- Narrated by: Corey Gagne
- Length: 5 hrs and 6 mins
- Unabridged
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Igniting Customer Connections explores how organizations of all sizes can build powerful and profitable customer relationships in a today's increasingly complex, fast-paced, and fragmented marketplace. Written by the president of one of the world's largest marketing firms, the audiobook provides expert insights about connecting with customers effectively across all channels and over time. The central premise is a refreshingly different, evidence-based approach called Return On Experience and Engagement, or ROE2.
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Igniting Customer Connections
- Fire Up Your Company's Growth by Multiplying Customer Experience and Engagement
- Narrated by: Corey Gagne
- Length: 5 hrs and 6 mins
- Release date: 07-29-20
- Language: English
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A new data-driven approach to building customer relationships that fuel sustainable business growth....
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Customer Communities
- Engage and Retain Customers to Build the Future of Your Business
- By: Nick Mehta, Robin Van Lieshout
- Narrated by: Stephen R. Thorne
- Length: 7 hrs and 59 mins
- Unabridged
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Nick Mehta and Robin Van Lieshout deliver an actionable playbook on how to cultivate meaningful communities that fuel quantifiable business growth. In the book, you'll learn how to capitalize on this new growth strategy to scale your company and develop excitement around your products and your firm. The authors outline the ten foundational Laws of Community, explaining why community development does not need to be expensive and how to integrate community in the heart of your customer journey.
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Customer Communities
- Engage and Retain Customers to Build the Future of Your Business
- Narrated by: Stephen R. Thorne
- Length: 7 hrs and 59 mins
- Release date: 12-26-23
- Language: English
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Nick Mehta and Robin Van Lieshout deliver a playbook on how to cultivate meaningful communities that fuel quantifiable business growth. In the book, you'll learn how to capitalize on this new growth strategy to scale your company and develop excitement around your products and your firm....
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Winning Customers for Life
- The Art of Promotions and Building Lasting Loyalty
- By: Barrett Williams
- Narrated by: Virtual Voice
- Length: 5 hrs and 18 mins
- Unabridged
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Unlock the secret to creating lasting customer relationships with Winning Customers for Life, a comprehensive guide that will transform the way you engage with your audience. Dive deep into understanding your target market and defining detailed customer personas, ensuring you're always in sync with their needs and desires. Discover the art of personalization, where crafting tailored messages and leveraging data creates a bespoke experience for every customer. Your brand identity will take center stage as you build a compelling brand story that resonates and maintains consistency across all ...
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Winning Customers for Life
- The Art of Promotions and Building Lasting Loyalty
- Narrated by: Virtual Voice
- Length: 5 hrs and 18 mins
- Release date: 06-30-25
- Language: English
- Unlock the secret to creating lasting customer relationships with Winning Customers for Life, a comprehensive guide that will transform the way you...
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All Business Is Personal
- One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement
- By: Joseph A. Michelli
- Narrated by: Rob Reider
- Length: 7 hrs and 41 mins
- Unabridged
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What if every business owner or manager could combine cutting-edge technology with the warmth of personal connection to keep customers coming back for more and sending their friends and family? Drawing lessons from the industry-leading business practices at One Medical, a brand transforming the customer experience in healthcare, All Business Is Personal gives readers tools to blend the powerful benefits of today’s rapidly improving technology with individuals’ unique talents, all in the name of providing only the best for their customers.
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Insightful for Healthcare Entrepreneurs
- By roi on 06-19-25
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All Business Is Personal
- One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement
- Narrated by: Rob Reider
- Length: 7 hrs and 41 mins
- Release date: 05-13-25
- Language: English
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From organizational consultant and bestselling author Joseph Michelli, a close look at the groundbreaking practices at Amazon’s One Medical, revealing the key strategies that make them a revolutionary force in healthcare and an inspiration for all industries.
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The Survey Playbook
- How to create the perfect survey
- By: Matthew Champagne
- Narrated by: Virtual Voice
- Length: 2 hrs and 19 mins
- Unabridged
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There is a need for more accurate, meaningful and actionable survey results in every organization that gathers feedback through online surveys and paper forms. This book is written for: • Those who create surveys for customers, students, members, employees, alumni, or prospects • Do-it-yourself’ers who use web-based survey tools • Evaluation Committee members responsible for improving their course evaluation forms • Tradeshow organizers who gather feedback from exhibitors and attendees • College Administrators who interpret and act on faculty evaluation results • Customer ...
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The Survey Playbook
- How to create the perfect survey
- Narrated by: Virtual Voice
- Length: 2 hrs and 19 mins
- Release date: 03-13-24
- Language: English
- There is a need for more accurate, meaningful and actionable survey results in every organization that gathers feedback through online surveys and ...
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Act Like a Business, Think Like a Customer
- Managing You Business Using Loyalty, Relationships, and Engagement
- By: Dr. Elijah G. Clark
- Narrated by: Dr. Elijah G. Clark
- Length: 4 hrs and 5 mins
- Unabridged
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As humans, we are greatly influenced by our relationships. We each enjoy being members of loyalty programs and networking groups that align with our goals. We have selected and continue to go to the same supermarkets, gas stations, banks, and purchase from only select companies. This happens because of an unspoken relationship that exists with these businesses and brands. They make us happy, we trust them, and their consistency is calming in a chaotic world with too many choices.
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great book about leadership relationships
- By Guest on 10-22-19
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Act Like a Business, Think Like a Customer
- Managing You Business Using Loyalty, Relationships, and Engagement
- Narrated by: Dr. Elijah G. Clark
- Length: 4 hrs and 5 mins
- Release date: 08-10-17
- Language: English
- As humans, we are greatly influenced by our relationships....
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What's Your Golden Goldfish
- The Vital Few: All Customers and Employees Are Not Created Equal
- By: Stan Phelps
- Narrated by: Virtual Voice
- Length: 3 hrs and 44 mins
- Unabridged
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What’s Your Golden Goldfish is based on the simple premise that all customers and employees are not created equal. For most businesses, 80% of profitability is driven by the top 20% of customers and employees. These are simply your "Vital Few." The book focuses on 9 different ways to do the "little extras" to promote customer advocacy and drive employee engagement with these key stakeholders. The Golden Goldfish is the third book in the goldfish trilogy. The first book was an Amazon Best Seller entitled, What’s Your Purple Goldfish. Purple focused on customers. The second book, What's ...
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What's Your Golden Goldfish
- The Vital Few: All Customers and Employees Are Not Created Equal
- Narrated by: Virtual Voice
- Length: 3 hrs and 44 mins
- Release date: 02-26-24
- Language: English
- What’s Your Golden Goldfish is based on the simple premise that all customers and employees are not created equal. For most businesses, 80% of ...
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Sales Engagement
- How the World's Fastest Growing Companies are Modernizing Sales Through Humanization at Scale
- By: Manny Medina, Max Altschuler, Mark Kosoglow
- Narrated by: Walter Dixon
- Length: 5 hrs and 29 mins
- Unabridged
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Sales engagement is how you engage and interact with your potential buyer to create connection, grab attention, and generate enough interest to create a buying opportunity. Sales Engagement details the modern way to build the top of the funnel and generate qualified leads for B2B companies. This book explores why a sales engagement strategy is so important, and it walks you through the modern sales process to ensure you're effectively connecting with customers every step of the way.
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Love this book
- By Hayk on 03-14-21
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Sales Engagement
- How the World's Fastest Growing Companies are Modernizing Sales Through Humanization at Scale
- Narrated by: Walter Dixon
- Length: 5 hrs and 29 mins
- Release date: 05-28-19
- Language: English
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Sales Engagement details the modern way to build the top of the funnel and generate qualified leads for B2B companies....
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MONEY TOKS: How To Start A Profitable TikTok Shop Business
- Dominate Social Commerce, Drive Sales with Engaging Content, and Build a Thriving Brand on the World’s Fastest-Growing Platform
- By: Cashius Lu
- Narrated by: Virtual Voice
- Length: 4 hrs and 24 mins
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Transform Your Passion into Profit and Build a Thriving TikTok Shop Business! Discover the secrets to dominating social commerce, driving sales with engaging content, and building a brand that thrives on the world’s fastest-growing platform. In “How to Start a Profitable TikTok Shop Business,” you’ll unlock the strategies and insights needed to turn your passion into a profitable venture. In this completely comprehensive guide, you’ll learn: • How to harness TikTok’s algorithm to maximize your reach and engagement, ensuring your content gets seen by the right audience. • The...
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Very poor quality surface level tips
- By Jay on 01-14-25
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MONEY TOKS: How To Start A Profitable TikTok Shop Business
- Dominate Social Commerce, Drive Sales with Engaging Content, and Build a Thriving Brand on the World’s Fastest-Growing Platform
- Narrated by: Virtual Voice
- Length: 4 hrs and 24 mins
- Release date: 08-02-24
- Language: English
- Transform Your Passion into Profit and Build a Thriving TikTok Shop Business! Discover the secrets to dominating social commerce, driving sales ...
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The Swipe-Right Customer Experience
- How to Attract, Engage, and Keep Customers in the Digital-First World
- By: Sanna Eskelinen, Belinda Gerdt
- Narrated by: Heather Bell, Jessica Holtan
- Length: 5 hrs and 28 mins
- Unabridged
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More than ever, people are looking for experiences, not products. And not just any experiences—but real ones that turn transactions into engagement and materialism into experimentalism. The pandemic has changed our view of the world, shifted us away from consumerism, and made us appreciate the basic human needs of finding balance and focus. In this new era, customer experience is not just a digital experience, but a perfect combination of real life and digital interaction.
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The Swipe-Right Customer Experience
- How to Attract, Engage, and Keep Customers in the Digital-First World
- Narrated by: Heather Bell, Jessica Holtan
- Length: 5 hrs and 28 mins
- Release date: 11-15-22
- Language: English
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Learn the secrets for how top companies compete and win by providing amazing customer experiences for their customers....
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Measure What Matters
- Online Tools for Understanding Customers, Social Media, Engagement, and Key Relationships
- By: Katie Delahaye Paine
- Narrated by: Vanessa Hart
- Length: 7 hrs and 27 mins
- Unabridged
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In an online and social media world, measurement is the key to success. If you can measure your key business relationships, you can improve them. Even though relationships are "fuzzy and intangible", they can be measured and managed - with powerful results. Measure What Matters explains simple, step-by-step procedures for measuring customers, social media reputation, influence and authority, the media, and other key constituencies.
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Measure What Matters
- Online Tools for Understanding Customers, Social Media, Engagement, and Key Relationships
- Narrated by: Vanessa Hart
- Length: 7 hrs and 27 mins
- Release date: 07-09-20
- Language: English
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In an online and social media world, measurement is the key to success. If you can measure your key business relationships, you can improve them. Even though relationships are "fuzzy and intangible", they can be measured and managed - with powerful results....
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Ice Cream Shop Success in Winter
- Mastering the Art of Year-Round Frozen Delights and Hot Profits
- By: Krystle Phillips
- Narrated by: Virtual Voice
- Length: 1 hr and 52 mins
- Unabridged
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Ice Cream Shop Success in Winter: Mastering the Art of Year-Round Frozen Delights and Hot Profits" is your essential guide to thriving in the ice cream business during the chilly months. Krystle Phillips, a seasoned ice cream entrepreneur, shares invaluable strategies and tips to transform your shop into a winter haven of delight. From crafting enticing winter flavors to creating a cozy ambiance, this book is your recipe for prosperity. Discover the secrets to hosting winter events, launching creative marketing campaigns, and building lasting community connections. If you're ready to turn ...
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Ice Cream Shop Success in Winter
- Mastering the Art of Year-Round Frozen Delights and Hot Profits
- Narrated by: Virtual Voice
- Length: 1 hr and 52 mins
- Release date: 04-09-25
- Language: English
- Ice Cream Shop Success in Winter: Mastering the Art of Year-Round Frozen Delights and Hot Profits" is your essential guide to thriving in the ice ...
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AI for Marketing & Sales Mastery
- Unlock AI-Powered Strategies for Content Creation, Personalization, and Customer Engagement
- By: Mike Robinson
- Narrated by: Jason Prock
- Length: 1 hr and 55 mins
- Unabridged
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AI for Marketing & Sales Mastery is the ultimate guide for professionals looking to leverage the power of AI to transform their marketing and sales strategies. This comprehensive book takes you step by step through the exciting and evolving world of AI-powered marketing, offering practical insights on how to stay ahead in a competitive landscape.
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AI for Marketing & Sales Mastery
- Unlock AI-Powered Strategies for Content Creation, Personalization, and Customer Engagement
- Narrated by: Jason Prock
- Length: 1 hr and 55 mins
- Release date: 10-29-24
- Language: English
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AI for Marketing & Sales Mastery is the ultimate guide for professionals looking to leverage the power of AI to transform their marketing and sales strategies.
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The New Rules of Sales and Service
- How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business
- By: David Meerman Scott
- Narrated by: David Meerman Scott
- Length: 10 hrs and 30 mins
- Unabridged
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Required listening for any organization that interacts with the public - ranging from independent consultants to established large corporations and small businesses to new start-ups and nonprofits - The New Rules of Sales and Service is the essential guidebook for anyone attempting to navigate the exciting and evolving digital landscape.
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The New Rules of Sales and Service
- How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business
- Narrated by: David Meerman Scott
- Length: 10 hrs and 30 mins
- Release date: 07-27-20
- Language: English
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The New Rules of Sales and Service shows how innovative businesses large and small are discovering new opportunities, strengthening customer loyalty, and mastering real-time buyer satisfaction.....
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Echoes of Excellence: Crafting Success Through Customer Voices
- Customer Conjuring’s: The Art of Magical Market Insights
- By: Tom Brooks
- Narrated by: Virtual Voice
- Length: 56 mins
- Unabridged
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"Echoes of Excellence" is a reflective and insightful exploration into the essence of excellence, both as a concept and a practical attainment in various facets of life. The book delves into the foundational attributes that foster excellence, drawing on historical examples, personal anecdotes, and a broad spectrum of disciplines including science, art, and philosophy. It proposes that excellence is not merely an end goal but a continuous journey characterized by growth, learning, and the persistent pursuit of quality. The narrative begins by examining the historical context of excellence, ...
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Echoes of Excellence: Crafting Success Through Customer Voices
- Customer Conjuring’s: The Art of Magical Market Insights
- Narrated by: Virtual Voice
- Length: 56 mins
- Release date: 04-17-24
- Language: English
- "Echoes of Excellence" is a reflective and insightful exploration into the essence of excellence, both as a concept and a practical attainment in ...
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