Richmond Wong
AUTHOR

Richmond Wong

Customer Service Management & Leadership Business
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Richmond Wong, a native of Toronto, Canada and Hong Kong, is a consultant who works directly with founders and senior decision-makers, guiding them from inception to growth and scale. At the time of this writing, he has successfully helped over 150 startups around the world achieve their highest ROI growth, product development, and launch initiatives. Richmond's experience also includes launching enterprise B2B software for Reuters and LexisNexis in more than 10 international markets, such as Korea, Singapore, Hong Kong, Taiwan, Malaysia, and across Southeast Asia. He is also a business coach for MBA-level courses taught by handpicked senior leaders from Google, Bain & Company, Meta and Netflix at Section, a New York City-based B2B edtech company. These courses are attended by managers and executives from companies such as Apple, Microsoft, Spotify and Adobe. Section was founded by Scott Galloway (“Prof G”), an entrepreneur (two company exits totaling over 175 million dollars), New York Times Bestselling Author and co-host of Vox Media's Pivot podcast alongside Kara Swisher. His most recent book, Software Launch Principles for Founders and Execs, covers the evergreen, core principles of product launches drawn from his work with 150+ founders around the world, including strategies for market research, customer acquisition, pricing, product positioning, and post-launch growth. His previous book, Advanced Growth and Product Strategies for Technical B2B SaaS Founders and Execs provides senior leaders with sophisticated frameworks on scaling B2B software companies through advanced pricing strategies, product-market fit optimization, leveraging customer psychology, and growth strategy. His first book, The 1st-Time B2B SaaS Startup Founder's Compass, offers new founders guidance on achieving Product-Market-Fit, gaining marketing traction, optimizing sales, pricing strategies, reducing churn, and general business advice drawn from his work with founders and senior decision-makers. Richmond co-authored "Nine Leaders in Action: Proven Strategies for Effective Leadership and Results", which he wrote alongside the 2016 Olympics bronze medalist in the modern pentathlon, former McKinsey and Deloitte consultants, and an ex-Morgan Stanley Executive Director, focusing on high-stakes leadership. Before his software career, Richmond trained as a corporate lawyer at Hogan Lovells, one of the world’s largest law firms, where he served Fortune 500 clients on their most mission-critical mandates. His professional journey began in journalism with Rogers Publishing, part of one of Canada’s largest media companies. Richmond continues to share his insights and expertise through his latest writings, books, and products at richmondwong[dοt]com
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