When Chief Joe Pfeifer led his firefighters to investigate an odor of gas in downtown Manhattan on the morning of 9/11, he had no idea that his life was about to change forever. A few moments later, he watched as the first plane crashed into the World Trade Center. Pfeifer, the closest FDNY chief to the scene, spearheaded rescue efforts on one of the darkest days in American history.

My career as a firefighter/paramedic stretched from 1974 to 2000 when were inventing EMS as we went along. These are stories from those years on the street. That place I named so long ago, the other reality that exists just outside most people’s everyday lives. It is a place that seems to exist parallel to the normal workaday existence: yet it is only a car accident or cardiac away for any of us. It manifested itself in brushfires, house fires, shootings, stabbings, hangings, accidents with injuries, cardiacs, codes, drownings, and a thousand other emergencies.

With his fifth edition, Chief John Norman offers lessons learned during his extensive and time-honored career. Chief Norman imparts wisdom and experience by offering advice informed by actual outcomes from the fireground. This guide continues to be invaluable for firefighters aspiring to the officer level and those seeking to promote safety and effectiveness in their organization and the communities they serve by improving their own skills.

In the aftermath of 9/11, Kevin Hazzard felt that something was missing from his life - his days were too safe, too routine. A failed salesman turned local reporter, he wanted to test himself, see how he might respond to pressure and danger. He signed up for emergency medical training and became, at age 26, a newly minted EMT running calls in the worst sections of Atlanta. His life entered a different realm - one of blood, violence, and amazing grace.

He helped save people every day - but he had no idea how to save himself. Jason Sautel had it all. Confident in his abilities and trusted by his fellow firefighters, he was making a name for himself on the streets of Oakland, California. His adrenaline-fueled job even helped him forget the pain of his childhood - until the day he looked into the eyes of a jumper on the Bay Bridge and came face-to-face with a darkness he knew would take him down as well.

As a high-ranking officer of the FDNY, John Salka is an expert at both practicing and teaching high-stakes leadership. In First In, Last Out, he explains the department's unique strategies and how they can be adopted by leaders in any field - as he has taught them to organizations around the country. In a tough-talking, no-nonsense style, Salka uses real-world stories to convey leadership imperatives.

Report from Engine Co. 82 is the story of one company of New York firefighters battling unimaginable death and destruction every day. Dennis Smith worked as a firefighter in the South Bronx, New York City, and the graphic detail and gripping prose of this firefighting classic drives the most important, accomplished, terrifying audiobook ever published on firefighting.

One of the fire service’s most well-known and respected leaders reveals principles and events that have shaped his career and leadership values that no “cookie-cutter” leadership or management book can provide. The real-world experiences and lessons that are vividly detailed in the audiobook provide a road map for any aspiring firefighter wishing to be promoted, a company or chief officer looking to go to the next level, or a fire chief who wishes to further develop their leadership skills.

On December 3, 1999, the call crackled in to the men of the Worchester, Massachusetts Fire Department: a three-alarm warehouse blaze in a six-story windowless colossus of brick and mortar. What happened next - and how their lives and community were changed forever - offers an unprecedented look at these heroic men whose job it is to rush into burning buildings when everyone else just wants out.

As a seasoned paramedic and union leader, Anthony Almojera thought he could handle anything his job threw at him. Like many medical first responders, he came from a troubled background and carried the traumas of the city as well as its triumphs. He had grown up in the rough-and-tumble Park Slope of the 1980s, been homeless for a time, and had watched murder, addiction, and hopelessness consume those closest to him. But he had dedicated his life to helping people in need, and while every day was filled with tragedy—stabbings, shootings, accidents, suicides—it also brought moments of uplift.

The true story behind the events that inspired the major motion picture Only the Brave. A "unique and bracing" (Booklist) first-person account by the sole survivor of Arizona's disastrous 2013 Yarnell Hill Fire, which took the lives of 19 "hotshots" - firefighters trained specifically to battle wildfires. Brendan McDonough was on the verge of becoming a hopeless, inveterate heroin addict when he, for the sake of his young daughter, decided to turn his life around. He enlisted in the Granite Mountain Hotshots, a team of elite firefighters based in Prescott, Arizona.

Bad Call is Mike Scardino's visceral, fast-moving, and mordantly funny account of the summers he spent working as an "ambulance attendant" on the mean streets of late-1960s New York. Fueled by adrenaline and Sabrett's hot dogs, young Mike spends his days speeding from one chaotic emergency to another. His adventures take him into the middle of incipient race riots, to the scene of a plane crash at JFK airport and into private lives all over Queens, where New Yorkers are suffering, and dying, in unimaginable ways.

In Step Up and Lead, Frank Viscuso - author, speaker, and career deputy chief - shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service. Designed to help you reach the top of your profession, this audiobook is considered a must-listen for anyone who is ready to step up and lead!

Until the 1970s, if you suffered a medical crisis, your chances of survival were minimal. A 9-1-1 call might bring police or even the local funeral home. But that all changed with Freedom House EMS in Pittsburgh, a group of Black men who became America’s first paramedics and set the gold standard for emergency medicine around the world, only to have their story and their legacy erased—until now.

In this extraordinarily rare memoir by an active-duty jumper, Jason Ramos takes listeners into his exhilarating and dangerous world, explores smokejumping's remarkable history, and explains why their services are more essential than ever before.

When a mysterious stranger unveils a long-hidden truth, Lauren Malloy’s life is thrown into chaos. For years, Lauren believed her mother, Lori, died of natural causes, but the shocking reality is that her loving mother was brutally murdered when Lauren was just an infant. Now, 30 years later, Lauren is on a relentless quest for justice. Over the past four years, she’s embarked on an emotional journey filled with unexpected twists, recording hundreds of hours of interviews with law enforcement, family, friends, and even potential suspects.

It’s 2006. After a string of rejections from men who tell her they could never, ever, ever see her “that way,” awkward third-grade teacher Micaela Blei signs up for a mysterious course called “The Divine Feminine,” and feels like she might have found the key to the perfect life. Turns out if you’re an A student, you can get an A in anything–including men. Pretty soon she’s learning to "conjure" her desires with vision boards, flirtations, and even a daring jumbotron viewing party for her, ahem ... "divine center."

In this award-winning Audible Studios production, Trevor Noah tells his wild coming-of-age tale during the twilight of apartheid in South Africa. It’s a story that begins with his mother throwing him from a moving van to save him from a potentially fatal dispute with gangsters, then follows the budding comedian’s path to self-discovery through episodes both poignant and comical.

Royal intrigue takes center stage in The Abyssinians, a gripping new audio drama starring Danielle Deadwyler (Till, The Piano Lesson) delivering a masterful performance as a cunning queen navigating treacherous political waters and scheming sons. In the wake of King Ezana’s death, his brash widow Queen Yodit (Deadwyler) must decide which of her twin sons will ascend to the throne. Clashing beliefs about religion, duty, and the rights of a ruler collide in this unforgettable story about a royal house at a crossroads in history.

When Michael Lewis first met him, Sam Bankman-Fried was the world’s youngest billionaire and crypto’s Gatsby. CEOs, celebrities, and leaders of small countries all vied for his time and cash after he catapulted, practically overnight, onto the Forbes billionaire list. Who was this rumpled guy in cargo shorts and limp white socks, whose eyes twitched across Zoom meetings as he played video games on the side?

One day, Lori Gottlieb is a therapist who helps patients in her Los Angeles practice. The next, a crisis causes her world to come crashing down. Enter Wendell, the quirky but seasoned therapist in whose of­fice she suddenly lands. With his balding head, cardigan, and khakis, he seems to have come straight from Therapist Central Casting. Yet he will turn out to be anything but.

Will Johnnie Veal—convicted of the murder of two police officers in 1970—be granted parole after 50 years in prison? How can he convince the parole board he’s reformed when he insists he’s innocent? What is prison time even supposed to accomplish? These are the questions that propel The Parole Room forward as it builds toward Johnnie’s 20th parole hearing—after 19 rejections.

Problem Child is the unbelievably true story of Terrell Carter, an American musician and actor who grew up in Buffalo, New York, in a dysfunctional family, each member crazier than the next. And the Problem Child is the only one in the story who may, or may not, actually have a problem. An emotional journey of trials and revelations, with a huge secret at its core, this story may force you to laugh - just to keep from crying.

The inspiration for the major motion picture Priscilla directed by Sofia Coppola, this New York Times best seller reveals the intimate story of Elvis Presley and Priscilla Presley, told by the woman who lived it.

The Mongol army led by Genghis Khan subjugated more lands and people in 25 years than the Romans did in 400. In nearly every country the Mongols conquered, they brought an unprecedented rise in cultural communication, expanded trade, and a blossoming of civilization.

In 1992, the deadliest year in Chicago’s history, seven-year-old Dantrell Davis was shot and killed in front of his elementary school inside the public housing complex Cabrini-Green. What happened to Dantrell led to a truce among Chicago’s gangs, but it also ignited a national panic about poverty and violence in America’s cities. Dantrell’s name would soon be used to demolish all of Chicago’s high-rise public housing, displacing tens of thousands of low-income families.

The close knit community in San Miguel de Allende Mexico was plagued by a string of sophisticated kidnappings for nearly a decade. When the police finally made an arrest the townspeople were shocked by who was accused of masterminding the criminal enterprise. It's everyone's favorite neighbor and a pillar of the community, Ramon Guerra. Except Ramon isn't who he says he is.

Examining murder from an insider’s perspective, Matt Murphy—a former senior deputy district attorney and current ABC News legal analyst—discusses cases from his career, how they strained his personal life, and how he found peace seeking justice for victims and their families. Part taxonomy of murder, part prosecutor’s handbook, and part personal memoir, The Book of Murder goes through a dozen cases and his recollections of his 26 years in the Orange County DA’s office (17 in the Homicide Unit).

It took me a lifetime to have the courage and the clarity to write my memoir. I want to tell the story of the moments - the ups and downs, the triumphs and traumas, the debacles and the dreams - that contributed to the person I am today. This book is composed of my memories, my mishaps, my struggles, my survival, and my songs. Unfiltered. I went deep into my childhood and gave the scared little girl inside of me a big voice. I let the abandoned and ambitious adolescent have her say, and the betrayed and triumphant woman I became tell her side.

In Episodes, lifelong best friends Kat and Mara take listeners on an unfiltered journey through friendship, mental illness, and survival. Kat, a successful professional, is preparing for marriage and motherhood. On her fourth round of IVF, it happened—a frantic call to Mara. Mara comes over to find Kat, her friend of 25 years—the one who'd always been levelheaded, hilarious, and over-the-top thoughtful—trying to jump through a window.

In this debut collection of essays, Pace tells of his years as a career paramedic—wandering through the highs and the lows, the saves and the losses, the patients he remembers, and the ones he tries to forget. In 1997, Pace began his career as an EMT because he wanted to do something exciting. He wanted to help people too. And he thought those two things—excitement and helping people—would exist hand in hand. With a little sprinkle of glory thrown in for good measure.

He helped save people every day - but he had no idea how to save himself. Jason Sautel had it all. Confident in his abilities and trusted by his fellow firefighters, he was making a name for himself on the streets of Oakland, California. His adrenaline-fueled job even helped him forget the pain of his childhood - until the day he looked into the eyes of a jumper on the Bay Bridge and came face-to-face with a darkness he knew would take him down as well.

My career as a firefighter/paramedic stretched from 1974 to 2000 when were inventing EMS as we went along. These are stories from those years on the street. That place I named so long ago, the other reality that exists just outside most people’s everyday lives. It is a place that seems to exist parallel to the normal workaday existence: yet it is only a car accident or cardiac away for any of us. It manifested itself in brushfires, house fires, shootings, stabbings, hangings, accidents with injuries, cardiacs, codes, drownings, and a thousand other emergencies.

In the aftermath of 9/11, Kevin Hazzard felt that something was missing from his life - his days were too safe, too routine. A failed salesman turned local reporter, he wanted to test himself, see how he might respond to pressure and danger. He signed up for emergency medical training and became, at age 26, a newly minted EMT running calls in the worst sections of Atlanta. His life entered a different realm - one of blood, violence, and amazing grace.

As a seasoned paramedic and union leader, Anthony Almojera thought he could handle anything his job threw at him. Like many medical first responders, he came from a troubled background and carried the traumas of the city as well as its triumphs. He had grown up in the rough-and-tumble Park Slope of the 1980s, been homeless for a time, and had watched murder, addiction, and hopelessness consume those closest to him. But he had dedicated his life to helping people in need, and while every day was filled with tragedy—stabbings, shootings, accidents, suicides—it also brought moments of uplift.

Share the innermost feelings of emergency services workers as they encounter trauma, tragedy, redemption, and even a little humor. This audiobook details a progression from innocence to enlightened caregiver to burnout, glimpsing into each stage personally and professionally.

As a high-ranking officer of the FDNY, John Salka is an expert at both practicing and teaching high-stakes leadership. In First In, Last Out, he explains the department's unique strategies and how they can be adopted by leaders in any field - as he has taught them to organizations around the country. In a tough-talking, no-nonsense style, Salka uses real-world stories to convey leadership imperatives.

As an emergency room doctor working on the rapid evaluation unit, Dr. Thomas Fisher has about three minutes to spend with the patients who come into the South Side of Chicago ward where he works before directing them to the next stage of their care. Bleeding: three minutes. Untreated wound that becomes life-threatening: three minutes. Kidney failure: three minutes. He examines his patients inside and out, touches their bodies, comforts and consoles them, and holds their hands on what is often the worst day of their lives.

The world has changed, the fire department has changed, and the firefighters you serve with have changed. Fire organizations offer more services to the public via a more diverse group of firefighters than ever before. Those that rely on you to serve and lead them deserve a fire officer who can effectively evolve to meet their specific and unique needs while keeping what has historically made the fire service great.

Black Flies is the story of paramedic Ollie Cross and his first year on the job in mid-'90s New York. It is a ground's-eye view of life on the streets: the shoot-outs, the bad cops, the unhinged medics, the hopeless patients, the dark humor in bizarre circumstances, and one medic's struggle to balance his desire to help against his own growing callousness. This story features lives that hang in the balance, including a single job with a misdiagnosed newborn that sends Cross and his partner into a life-changing struggle between good and evil.