
Customer Relationship Imprinting
The Six Elements That Ensure Exceptional Service Without Exception
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed

Get 2 free audiobooks during trial.
Buy for $11.66
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrated by:
-
Samantha Novak
-
By:
-
Michael Barnett
About this listen
Significantly improve customer attraction, acquisition, and retention with this groundbreaking six-step program for creating exceptional customer relationships. Follow this formula and your customers will follow you!
While many customer service books discuss customer loyalty, the concept of customer imprinting has never been introduced into the customer service conversation - until now. Customer Relationship Imprinting reveals why some businesses have fiercely loyal customers who will pay much more for the same goods and services instead of doing business with their competitors. Barnett demystifies the success secrets of these top customer-centric businesses so that you can infuse the main ingredients of customer imprinting into your organization. The result? You’ll not only strengthen customer bonds - you’ll create an amazing internal employee culture.
With so much confusion on how to provide great customer service, Customer Relationship Imprinting provides a clear path to delivering extraordinary service consistently. You’ll discover:
- The three sectors of impact that can elevate or devastate your business
- How to trade transactional flings for loyal customer relationships
- What relational Velcro is and how to use it to maximize meaningful customer interactions
- Who service architects are and how to empower them to build a strong brand framework
- And much more!
Practical tools, insightful stories, and a team-listening option make Customer Relationship Imprinting a must-have book for service professionals, CEOs, and managers from all segments of business.
©2022 Michael Barnett (P)2022 Michael BarnettListeners also enjoyed...
-
The Magic of Thinking Big
- By: David Schwartz
- Narrated by: Jason Culp
- Length: 9 hrs and 31 mins
- Unabridged
-
Overall
-
Performance
-
Story
Millions of people around the world have improved their lives through the timeless advice David Schwartz offers in The Magic of Thinking Big. In this best-selling audiobook, Schwartz proves you don't need innate talent to become successful, but you do need to understand the habit of thinking and behaving in ways that will get you there.
-
-
Seriously probably the most impactful book I have ever read!
- By Peter on 02-20-16
By: David Schwartz
-
Deep Work
- Rules for Focused Success in a Distracted World
- By: Cal Newport
- Narrated by: Jeff Bottoms
- Length: 7 hrs and 44 mins
- Unabridged
-
Overall
-
Performance
-
Story
Master one of our economy’s most rare skills and achieve groundbreaking results with this “exciting” audiobook (Daniel H. Pink) from an “exceptional” author (New York Times Book Review). Deep work is the ability to focus without distraction on a cognitively demanding task. It's a skill that allows you to quickly master complicated information and produce better results in less time. Deep Work will make you better at what you do and provide the sense of true fulfillment that comes from craftsmanship.
-
-
Blocking off time each day to work without distractions will make you more productive
- By M.J. on 11-17-16
By: Cal Newport
-
Business Made Simple
- 60 Days to Master Leadership, Sales, Marketing, Execution, Management, Personal Productivity and More
- By: Donald Miller
- Narrated by: Donald Miller
- Length: 6 hrs and 55 mins
- Unabridged
-
Overall
-
Performance
-
Story
It’s hard to be successful without a clear understanding of how business works. These 60 daily entries from New York Times best-selling author Donald Miller focus on the tangible skills it takes to offer extreme value to your organization while building your company, your career, and your legacy.
-
-
Good content, but hated the constant sell
- By Pablo Alejo on 01-22-21
By: Donald Miller
-
Dotcom Secrets
- By: Russell Brunson
- Narrated by: Russell Brunson
- Length: 6 hrs and 39 mins
- Unabridged
-
Overall
-
Performance
-
Story
Master the science of funnel building to grow your company online with sales funnels in this updated edition from the $100 million entrepreneur and cofounder of the software company ClickFunnels.
-
-
Lots of good information BUT!
- By Verified Amazon Customer on 12-27-21
By: Russell Brunson
-
The Transformation Factor
- Leading Your Company for Good, for God, and for Growth
- By: J. Frank Harrison III
- Narrated by: Dave Clark
- Length: 4 hrs
- Unabridged
-
Overall
-
Performance
-
Story
As the chairman and CEO of Coca-Cola Consolidated, J. Frank Harrison III knows firsthand the importance of not only prioritizing culture but also living out and modeling the values that drive it. He believes every person in an organization matters and how they are led matters just as much. In The Transformation Factor: Leading Your Company for Good, for God, and for Growth, Harrison profiles his company and his own personal journey to show you the radical transformation and amazing ripple effects that come from a purpose-driven, people-focused culture.
-
Book Title Generator
- A Proven System in Naming Your Book
- By: Scott Lorenz
- Narrated by: Thomas Miller
- Length: 1 hr and 19 mins
- Unabridged
-
Overall
-
Performance
-
Story
Nobody buys a book unless they're first attracted by the title and cover. If the title doesn't grab them it's game over. That's why book publicist Scott Lorenz of Westwind Book Marketing created a strategy for naming your book that'll get attention of potential buyers. Don't name your book until you've listened to Book Title Generator. Using the latest methods of getting a book ranked on search engines and in Amazon, Lorenz lays out a plan to help you get the right title for your book.
-
-
Excellent Summary
- By ST on 03-31-25
By: Scott Lorenz
-
The Magic of Thinking Big
- By: David Schwartz
- Narrated by: Jason Culp
- Length: 9 hrs and 31 mins
- Unabridged
-
Overall
-
Performance
-
Story
Millions of people around the world have improved their lives through the timeless advice David Schwartz offers in The Magic of Thinking Big. In this best-selling audiobook, Schwartz proves you don't need innate talent to become successful, but you do need to understand the habit of thinking and behaving in ways that will get you there.
-
-
Seriously probably the most impactful book I have ever read!
- By Peter on 02-20-16
By: David Schwartz
-
Deep Work
- Rules for Focused Success in a Distracted World
- By: Cal Newport
- Narrated by: Jeff Bottoms
- Length: 7 hrs and 44 mins
- Unabridged
-
Overall
-
Performance
-
Story
Master one of our economy’s most rare skills and achieve groundbreaking results with this “exciting” audiobook (Daniel H. Pink) from an “exceptional” author (New York Times Book Review). Deep work is the ability to focus without distraction on a cognitively demanding task. It's a skill that allows you to quickly master complicated information and produce better results in less time. Deep Work will make you better at what you do and provide the sense of true fulfillment that comes from craftsmanship.
-
-
Blocking off time each day to work without distractions will make you more productive
- By M.J. on 11-17-16
By: Cal Newport
-
Business Made Simple
- 60 Days to Master Leadership, Sales, Marketing, Execution, Management, Personal Productivity and More
- By: Donald Miller
- Narrated by: Donald Miller
- Length: 6 hrs and 55 mins
- Unabridged
-
Overall
-
Performance
-
Story
It’s hard to be successful without a clear understanding of how business works. These 60 daily entries from New York Times best-selling author Donald Miller focus on the tangible skills it takes to offer extreme value to your organization while building your company, your career, and your legacy.
-
-
Good content, but hated the constant sell
- By Pablo Alejo on 01-22-21
By: Donald Miller
-
Dotcom Secrets
- By: Russell Brunson
- Narrated by: Russell Brunson
- Length: 6 hrs and 39 mins
- Unabridged
-
Overall
-
Performance
-
Story
Master the science of funnel building to grow your company online with sales funnels in this updated edition from the $100 million entrepreneur and cofounder of the software company ClickFunnels.
-
-
Lots of good information BUT!
- By Verified Amazon Customer on 12-27-21
By: Russell Brunson
-
The Transformation Factor
- Leading Your Company for Good, for God, and for Growth
- By: J. Frank Harrison III
- Narrated by: Dave Clark
- Length: 4 hrs
- Unabridged
-
Overall
-
Performance
-
Story
As the chairman and CEO of Coca-Cola Consolidated, J. Frank Harrison III knows firsthand the importance of not only prioritizing culture but also living out and modeling the values that drive it. He believes every person in an organization matters and how they are led matters just as much. In The Transformation Factor: Leading Your Company for Good, for God, and for Growth, Harrison profiles his company and his own personal journey to show you the radical transformation and amazing ripple effects that come from a purpose-driven, people-focused culture.
-
Book Title Generator
- A Proven System in Naming Your Book
- By: Scott Lorenz
- Narrated by: Thomas Miller
- Length: 1 hr and 19 mins
- Unabridged
-
Overall
-
Performance
-
Story
Nobody buys a book unless they're first attracted by the title and cover. If the title doesn't grab them it's game over. That's why book publicist Scott Lorenz of Westwind Book Marketing created a strategy for naming your book that'll get attention of potential buyers. Don't name your book until you've listened to Book Title Generator. Using the latest methods of getting a book ranked on search engines and in Amazon, Lorenz lays out a plan to help you get the right title for your book.
-
-
Excellent Summary
- By ST on 03-31-25
By: Scott Lorenz
-
The Art of Being a School Counselor
- Leading with Confidence, Compassion & Authenticity
- By: Nancy L. Regas
- Narrated by: Nancy L. Regas
- Length: 2 hrs and 32 mins
- Unabridged
-
Overall
-
Performance
-
Story
Are you thinking about school counseling as a profession or just starting as a school counselor? Okay, maybe you're already an established school counselor; congratulations! However, are you feeling stuck, lost, or frustrated in your present position? If you answer "yes" to either question, this book is definitely for you. Enjoy your journey toward a personal and professional reawakening!
-
-
Outstanding book
- By SteveS on 07-25-21
By: Nancy L. Regas
-
Never Lose a Customer Again
- Turn Any Sale into Lifelong Loyalty in 100 Days
- By: Joey Coleman
- Narrated by: Joey Coleman
- Length: 9 hrs and 28 mins
- Unabridged
-
Overall
-
Performance
-
Story
Coleman offers a system designed to dramatically increase customer retention and as a result, the bottom line. He identifies eight distinct emotional needs customers undergo during the 100 days following a purchase, whether it's as small as a new drink at Starbucks or as big as a house. If you can understand and anticipate these phases, you can use a myriad of techniques - in-person, email, mail, and video - to cement a long and valuable partnership.
-
-
Message tainted by using shady biz as examples
- By Amazon Customer on 04-25-19
By: Joey Coleman
-
Sales Management. Simplified
- The Straight Truth About Getting Exceptional Results from Your Sales Team
- By: Mike Weinberg
- Narrated by: L. J. Ganser
- Length: 6 hrs and 57 mins
- Unabridged
-
Overall
-
Performance
-
Story
Why do sales organizations fall short? Every day expert consultants like Mike Weinberg are called on by companies large and small to find the answer - and it's one that may surprise you. Typically the issue lies not with the sales team - but with how it is being led. Through their attitude and actions, senior executives and sales managers unknowingly undermine performance. In Sales Management. Simplified. Weinberg tells it straight, calling out the problems plaguing sales forces and the costly mistakes made by even the best-intentioned sales managers.
-
-
Results over Activity? Results win
- By Amazon Customer on 04-01-16
By: Mike Weinberg
-
E-Myth Mastery
- The Seven Essential Disciplines for Building a World Class Company
- By: Michael E. Gerber
- Narrated by: Michael E. Gerber
- Length: 7 hrs and 29 mins
- Abridged
-
Overall
-
Performance
-
Story
Michael E. Gerber, the world's leading small business guru and best-selling author of the phenomenally successful The E-Myth Revisited, presents the next big step in entrepreneurial management and leadership with E-Myth Mastery. This audiobook presents a practical, real-world program that can be implemented in real-time in your business.
-
-
stick to E Myth Revisite
- By Ted on 11-03-09
-
Living on Purpose
- Five Deliberate Choices to Realize Fulfillment and Joy
- By: Amy Eliza Wong
- Narrated by: Amy Eliza Wong
- Length: 8 hrs and 2 mins
- Unabridged
-
Overall
-
Performance
-
Story
Many people from all walks of life, even after their many accomplishments and experiences, are often plagued by feelings of dissatisfaction and deep questioning. These feelings may lead them to wonder if the life they are living is the life they were meant to lead. Living on Purpose is the guidebook these people have been waiting for. Written by transformational leadership coach Amy Wong, this book will help shift listeners to a mindset of possibility and freedom, showing them how to feel more connected to the people around them and truly satisfied by the lives they lead.
-
-
Excellent book
- By J333 on 04-16-25
By: Amy Eliza Wong
-
The Relationship Economy
- Building Stronger Customer Connections in the Digital Age
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 5 hrs and 22 mins
- Unabridged
-
Overall
-
Performance
-
Story
In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever - and they will be the key to success for businesses moving forward.
-
-
Reinforces core values
- By Vicki Cloutier on 04-07-22
-
New Sales. Simplified.
- The Essential Handbook for Prospecting and New Business Development
- By: Mike Weinberg
- Narrated by: Mike Weinberg
- Length: 8 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals. With refreshing honesty and some much-needed humor, sales expert Mike Weinberg examines the critical mistakes made by most salespeople and executives, then provides tips to help you achieve the opposite results.
-
-
Forget everything you know about sales
- By Navo on 10-31-20
By: Mike Weinberg
-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 4 hrs and 54 mins
- Unabridged
-
Overall
-
Performance
-
Story
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
-
-
Phenomenal practical guidance to taking care of our customers!
- By Nathan Unruh on 07-09-24
-
The 5 Secrets of a Phenomenal Business
- By: Howard Partridge
- Narrated by: Howard Partridge
- Length: 9 hrs and 15 mins
- Unabridged
-
Overall
-
Performance
-
Story
The one and only reason your business exists (and why it matters). Your business can have a dramatic impact on your personal life. Understanding why you are in business will help you enjoy your business more and will help you build the right kind of business.
-
-
Perfect book
- By Joshua A. Lile on 01-12-18
By: Howard Partridge
-
The Secrets of America's Greatest Body Shops:
- The Book That Will Challenge Everything You Know About the Collision Repair Business
- By: Dave Luehr, Stacey Phillips
- Narrated by: Dave Luehr
- Length: 3 hrs and 51 mins
- Unabridged
-
Overall
-
Performance
-
Story
Author Dave Luehr believes that right now is the best time in history to be in the collision repair business but only for those with the right mindset. In The Secrets of America’s Greatest Body Shops, Luehr and co-writer Stacey Phillips share insightful lessons along with real-world stories of actual collision repairers who have discovered the secrets that have propelled them to a much higher level than their competitors.
-
-
Must Read!!
- By Anonymous User on 02-21-24
By: Dave Luehr, and others
-
Indirect Work
- A Regenerative Change Theory for Businesses, Communities, Institutions and Humans
- By: Carol Sanford, Ben Haggard
- Narrated by: Carol Sanford
- Length: 4 hrs and 53 mins
- Unabridged
-
Overall
-
Performance
-
Story
In a time when meaningful change is limited by error-filled practices, it’s time to rethink. Combining over four decades of Carol Sanford’s research and experience with rich traditions of Indigenous and lineage sources and quantum cosmologies, Indirect Work translates living systems understanding into a practical human technology for daily life. Through foundational wisdom and exercises for self-discovery, this guide will illuminate your understanding of the unlimited power of regenerative change and how we can become agents for a world that works for all alive.
-
-
Great book, but narrator was incomprehensible.
- By Amazon Customer on 06-16-22
By: Carol Sanford, and others
-
The High-Speed Company
- Creating Urgency and Growth in a Nanosecond Culture
- By: Jason Jennings, Laurence Haughton
- Narrated by: Jason Jennings
- Length: 6 hrs and 52 mins
- Unabridged
-
Overall
-
Performance
-
Story
Best-selling author Jason Jennings believes that urgency and speed are keys to the growth of any business. Leaders need to adapt and ignite their workplace cultures to prevent everyone from falling behind. Jennings draws on years of research and 11,000+ in-depth interviews with executives, business owners, and CEOs across the country to uncover how successful leaders build cultures that support constant innovation and growth.
-
-
Incredible testament to the spirit of positive growth and change
- By Alexandra d. on 04-05-23
By: Jason Jennings, and others
Barnett spotlights the crucial point that every customer matters, regardless of the amount they spend.. He emphasizes the shift from transactional interactions to meaningful relationships. His concept of the "Service Architect" provides a clear roadmap for businesses to consistently deliver exceptional service without exception for all customer experiences. This book is a valuable resource for anyone aiming to elevate their customer service and establish themselves as a leader in their industry. It was valuable for me, I highly recommend it. It kept my attention and was a short read with great takeaways.
Customer Relationship Imprinting' Delivers
Something went wrong. Please try again in a few minutes.