-
Effective Email
- Concise, Clear Writing to Advance Your Business Needs
- Narrated by: Natasha Soudek
- Length: 2 hrs and 25 mins
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
Buy for $11.17
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
Publisher's summary
In today's fast-paced, competitive business environment, we all need to communicate clearly and use our time productively. Even seasoned writers will find tips, tools, and ideas in this book that can improve the quality - and reduce the quantity - of email in the workplace. This book will help you write concise, clear emails that advance your business needs:
- Explore how social media is and is not a helpful guide for business email
- Use email to improve project management as a team leader or team member
- Adapt email for mobile devices and keep attachments user-friendly
Save everyone time with concise, clear language.
Listeners also enjoyed...
-
Get to the Point!
- Sharpen Your Message and Make Your Words Matter
- By: Joel Schwartzberg
- Narrated by: Jeff Hoyt
- Length: 1 hr and 53 mins
- Unabridged
-
Overall
-
Performance
-
Story
In Joel's Schwartzberg's 10-plus years as a strategic communications trainer, the biggest obstacle he's come across - one that connects directly to nervousness, stammering, rambling, and epic fail - is that most speakers and writers don't have a point. They typically have just a title, a theme, a topic, an idea, an assertion, a catchphrase, or even something much less. This book shows you how to identify your point, leverage it, stick to it, and sell it and how to train others to identify and successfully make their own points.
-
-
Made me a better communicator.
- By Mr. Davis on 08-15-20
-
The Advanced Business English Guide
- How to Communicate Effectively at the Workplace and Greatly Improve Your Business Writing Skills
- By: Christopher Hill
- Narrated by: David Burrows
- Length: 3 hrs and 27 mins
- Unabridged
-
Overall
-
Performance
-
Story
In this book, you will be learning how to communicate effectively in English in a professional context. You will be expanding your English vocabulary, improve your ability to write and speak in both social and professional interactions, and learn terminology and skills that you can apply to business negotiations, telephone conversations, written reports, emails, and presentations. This book is written to bridge the gap between the general English and the specialized business English that you need for career advancement.
-
-
Nice Business English Guide
- By Alexander on 08-16-20
By: Christopher Hill
-
Simply Said
- Communicating Better at Work and Beyond
- By: Jay Sullivan
- Narrated by: Jay Sullivan
- Length: 5 hrs and 46 mins
- Unabridged
-
Overall
-
Performance
-
Story
Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication.
-
-
Everyone who presents or is in a sales position should read this book!!
- By Ben Daughdrill on 12-04-17
By: Jay Sullivan
-
Effective Editing
- How to Take Your Writing to the Next Level
- By: Molly McCowan, The Great Courses
- Narrated by: Professor Molly McCowan
- Length: 5 hrs and 18 mins
- Original Recording
-
Overall
-
Performance
-
Story
Book coach and editor Molly McCowan takes you through the self-editing process in 13 detailed lessons, using a step-by-step method designed to reduce overwhelm and to structure the revision process in the most productive way possible. Working from the big to the little picture of your work, Molly shows you how to strengthen character development, find and fix plot holes, build stronger scenes, focus on smooth pacing and point-of-view issues, elevate your language, and much more.
-
-
This is excellent
- By M.Biblioswine on 08-19-21
By: Molly McCowan, and others
-
Smart Brevity
- The Power of Saying More with Less
- By: Jim VandeHei, Mike Allen, Roy Schwartz
- Narrated by: Mark Chamberlin
- Length: 3 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
Brevity is confidence. Length is fear. This is the guiding principle of Smart Brevity, a communication formula built by Axios journalists to prioritize essential news and information, explain its impact and deliver it in a concise and visual format. Now, the co-founders of Axios have created an essential guide for communicating effectively and efficiently using Smart Brevity—think Strunk and White’s Elements of Style for the digital age.
-
-
Should've been more brief
- By Voldi Way on 10-18-22
By: Jim VandeHei, and others
-
Business Communication
- Harvard Business Essentials Series
- By: Harvard Business Review
- Narrated by: Michael Butler Murray
- Length: 4 hrs and 8 mins
- Unabridged
-
Overall
-
Performance
-
Story
With advice and tools for improving a wide array of communication skills - from delivering an effective presentation to drafting proposals to the effective use of e-mail - Business Communication helps managers deliver information effectively.
-
Get to the Point!
- Sharpen Your Message and Make Your Words Matter
- By: Joel Schwartzberg
- Narrated by: Jeff Hoyt
- Length: 1 hr and 53 mins
- Unabridged
-
Overall
-
Performance
-
Story
In Joel's Schwartzberg's 10-plus years as a strategic communications trainer, the biggest obstacle he's come across - one that connects directly to nervousness, stammering, rambling, and epic fail - is that most speakers and writers don't have a point. They typically have just a title, a theme, a topic, an idea, an assertion, a catchphrase, or even something much less. This book shows you how to identify your point, leverage it, stick to it, and sell it and how to train others to identify and successfully make their own points.
-
-
Made me a better communicator.
- By Mr. Davis on 08-15-20
-
The Advanced Business English Guide
- How to Communicate Effectively at the Workplace and Greatly Improve Your Business Writing Skills
- By: Christopher Hill
- Narrated by: David Burrows
- Length: 3 hrs and 27 mins
- Unabridged
-
Overall
-
Performance
-
Story
In this book, you will be learning how to communicate effectively in English in a professional context. You will be expanding your English vocabulary, improve your ability to write and speak in both social and professional interactions, and learn terminology and skills that you can apply to business negotiations, telephone conversations, written reports, emails, and presentations. This book is written to bridge the gap between the general English and the specialized business English that you need for career advancement.
-
-
Nice Business English Guide
- By Alexander on 08-16-20
By: Christopher Hill
-
Simply Said
- Communicating Better at Work and Beyond
- By: Jay Sullivan
- Narrated by: Jay Sullivan
- Length: 5 hrs and 46 mins
- Unabridged
-
Overall
-
Performance
-
Story
Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication.
-
-
Everyone who presents or is in a sales position should read this book!!
- By Ben Daughdrill on 12-04-17
By: Jay Sullivan
-
Effective Editing
- How to Take Your Writing to the Next Level
- By: Molly McCowan, The Great Courses
- Narrated by: Professor Molly McCowan
- Length: 5 hrs and 18 mins
- Original Recording
-
Overall
-
Performance
-
Story
Book coach and editor Molly McCowan takes you through the self-editing process in 13 detailed lessons, using a step-by-step method designed to reduce overwhelm and to structure the revision process in the most productive way possible. Working from the big to the little picture of your work, Molly shows you how to strengthen character development, find and fix plot holes, build stronger scenes, focus on smooth pacing and point-of-view issues, elevate your language, and much more.
-
-
This is excellent
- By M.Biblioswine on 08-19-21
By: Molly McCowan, and others
-
Smart Brevity
- The Power of Saying More with Less
- By: Jim VandeHei, Mike Allen, Roy Schwartz
- Narrated by: Mark Chamberlin
- Length: 3 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
Brevity is confidence. Length is fear. This is the guiding principle of Smart Brevity, a communication formula built by Axios journalists to prioritize essential news and information, explain its impact and deliver it in a concise and visual format. Now, the co-founders of Axios have created an essential guide for communicating effectively and efficiently using Smart Brevity—think Strunk and White’s Elements of Style for the digital age.
-
-
Should've been more brief
- By Voldi Way on 10-18-22
By: Jim VandeHei, and others
-
Business Communication
- Harvard Business Essentials Series
- By: Harvard Business Review
- Narrated by: Michael Butler Murray
- Length: 4 hrs and 8 mins
- Unabridged
-
Overall
-
Performance
-
Story
With advice and tools for improving a wide array of communication skills - from delivering an effective presentation to drafting proposals to the effective use of e-mail - Business Communication helps managers deliver information effectively.
-
Your Deceptive Mind: A Scientific Guide to Critical Thinking Skills
- By: Steven Novella, The Great Courses
- Narrated by: Steven Novella
- Length: 12 hrs and 39 mins
- Original Recording
-
Overall
-
Performance
-
Story
No skill is more important in today's world than being able to think about, understand, and act on information in an effective and responsible way. What's more, at no point in human history have we had access to so much information, with such relative ease, as we do in the 21st century. But because misinformation out there has increased as well, critical thinking is more important than ever. These 24 rewarding lectures equip you with the knowledge and techniques you need to become a savvier, sharper critical thinker in your professional and personal life.
-
-
Same Material Different Title
- By rkeinc on 09-21-14
By: Steven Novella, and others
-
The Power of Writing Well
- The Thoughtful Leader's Model for Business and Technical Communications
- By: Pete Geissler
- Narrated by: Ray Allaire
- Length: 4 hrs and 13 mins
- Unabridged
-
Overall
-
Performance
-
Story
I wrote The Power of Writing Well to address everything managers, leaders, engineers, scientists, and others need to be better senders and receivers, not to cover everything they need to know about the language or to be the perfect sender or receiver; nobody is.
-
-
Okay.... But 1) Too 2) Many 3) Lists
- By Amazon Customer on 04-23-17
By: Pete Geissler
-
Everyone Communicates, Few Connect
- What the Most Effective People Do Differently
- By: John C. Maxwell
- Narrated by: Henry O. Arnold, John Maxwell
- Length: 7 hrs and 13 mins
- Unabridged
-
Overall
-
Performance
-
Story
The most effective leaders know how to connect with people. It's not about power or popularity, but about making the people around you feel heard, comfortable, and understood. While it may seem like some folks are born with a commanding presence that draws people in, the fact is anyone can learn to communicate in ways that consistently build powerful connections. Bestselling author and leadership expert John C. Maxwell offers advice for effective communication to those who continually run into obstacles when it comes to personal success.
-
-
stronger than normal Maxwell
- By jdon on 07-17-20
By: John C. Maxwell
-
Business English Vocabulary Builder
- Powerful Idioms, Sayings and Expressions to Make You Sound Smarter in Business!
- By: Lingo Mastery
- Narrated by: Jason Sullivan
- Length: 3 hrs and 19 mins
- Unabridged
-
Overall
-
Performance
-
Story
Do you want to be “ahead of the curve” in business vocabulary in time for your next big company meeting? Do you want to “get the ball rolling” on improving your communication with employees, employers, and possible clients who will work alongside you? In the world of business and finance, proper communication is key to achieving success, expanding your frontiers, and reaching your goals.
-
-
An amazing resource for the business world
- By Anderson Kreutzfeldt on 08-25-20
By: Lingo Mastery
-
Small Business for Dummies
- 5th Edition
- By: Eric Tyson MBA, Jim Schell
- Narrated by: Mike Chamberlain
- Length: 17 hrs and 52 mins
- Unabridged
-
Overall
-
Performance
-
Story
Small Business for Dummies has been a leading resource for starting and running a small business. Calling upon their more than six decades of combined experience running small businesses, Eric Tyson and Jim Schell once again provide time-tested advice and the latest information on starting and growing a small business.
-
-
No pdf links for test and work sheets
- By Anonymous User on 09-06-22
By: Eric Tyson MBA, and others
-
English Grammar Rules 101
- 10 Essential Rules to Improving Your Writing, Speaking and Literature Skills for Students and Beginners
- By: Melony Jacobs
- Narrated by: Darren Schilling
- Length: 3 hrs and 27 mins
- Unabridged
-
Overall
-
Performance
-
Story
Have you ever wondered how to improve your English grammar skills with little to no effort at all? How about the most effective ways to master punctuation and structure sentences like a professional book editor? If so, keep reading because you’re in for a treat...The information contained in this audiobook is designed to help fix your grammar skills once and for all. The application of what you learn in this audiobook can help you see results in as little as one week, and change your life forever.
-
-
No content
- By viktoriya phillips on 04-29-21
By: Melony Jacobs
-
Crystal Clear Communication
- How to Explain Anything Clearly in Speech or Writing
- By: Gary S Goodman
- Narrated by: Gary S Goodman
- Length: 4 hrs and 18 mins
- Original Recording
-
Overall
-
Performance
-
Story
With this program, you'll have the tools, the techniques, and, just as importantly, the unflinching confidence to influence your readers and listeners decisively - both at work and at home.
-
-
Largely Sales-Oriented, and Instantly Usable
- By Troy on 01-26-15
By: Gary S Goodman
-
Grammar Girl's Quick and Dirty Tips for Better Writing
- By: Mignon Fogarty
- Narrated by: Mignon Fogarty
- Length: 5 hrs and 50 mins
- Unabridged
-
Overall
-
Performance
-
Story
Mignon Fogarty, a.k.a. Grammar Girl, is determined to wipe out bad grammar—but she's also determined to make the process as painless as possible. One year ago, she created a weekly podcast to tackle some of the most common mistakes people make while communicating. More than seven million episodes have now been downloaded, and Mignon has dispensed grammar tips on Oprah and appeared on the pages of the New York Times, the Wall Street Journal, and USA Today.
-
-
Worthwhile But Not in Audio Form
- By Patricia B Tripoli on 09-25-10
By: Mignon Fogarty
-
English Pronunciation Secrets
- The Game-Changing Guide to Mastering the General American Accent
- By: Rebecca Bower
- Narrated by: Rebecca Bower
- Length: 32 hrs and 23 mins
- Unabridged
-
Overall
-
Performance
-
Story
You're frustrated with not being understood. You're tired of shying away from conversations and presentations that keep you from making significant gains in your career and making connections in your social life. This guide is a culmination of all of the “mysterious secrets” that non-native English speakers search for on their journey to speaking with clear, fluent English pronunciation.
-
-
No pdf
- By Anonymous User on 09-26-22
By: Rebecca Bower
-
100 Ways to Improve Your Writing
- Proven Professional Techniques for Writing with Style and Power
- By: Gary Provost
- Narrated by: Pat Grimes
- Length: 3 hrs and 19 mins
- Unabridged
-
Overall
-
Performance
-
Story
This is the one guide that anyone who writes - whether student, business person, or professional writer - should keep with them whenever they begin to write. Filled with professional tips and a wealth of instructive examples and prompts, this valuable, easy-to-use audio handbook can help solve any and all writing problems.
By: Gary Provost
-
Argument Structure: Secrets of the World’s Best Debaters
- Master the Structure of Arguments
- By: Scott Lovell
- Narrated by: Timothy Burke
- Length: 3 hrs and 2 mins
- Unabridged
-
Overall
-
Performance
-
Story
With insider tips, usually only known to top debaters, this book will help you maximize your chances of winning debates and receiving praise for your new remarkable skills. With examples from classical literature and advice compiled from many different sources, this book will ground you in methods that have been developed over centuries of rhetorical exercise.
-
-
A Must Read To Be A Perfect Debater.
- By Brittany C. McKinney on 10-07-18
By: Scott Lovell
-
Sell Your Ideas With or Without a Patent
- By: Stephen M. Key, Janice Kimball Key
- Narrated by: Don Moffit
- Length: 5 hrs and 3 mins
- Unabridged
-
Overall
-
Performance
-
Story
Think you need a patent? Think again. Many of the products Stephen Key has licensed required no intellectual property protection whatsoever, yet have made millions in royalties. But Key also knows what it takes to protect a big idea. Years ago, after reading about how medication bottles rarely contain enough space for the information that needs to be printed on them, he was inspired to develop an innovative label technology.
-
-
Excellent for Newbies and Experienced Inventors
- By Eagle Driver on 12-07-17
By: Stephen M. Key, and others
Related to this topic
-
Simply Said
- Communicating Better at Work and Beyond
- By: Jay Sullivan
- Narrated by: Jay Sullivan
- Length: 5 hrs and 46 mins
- Unabridged
-
Overall
-
Performance
-
Story
Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication.
-
-
Everyone who presents or is in a sales position should read this book!!
- By Ben Daughdrill on 12-04-17
By: Jay Sullivan
-
Good in a Room
- How to Sell Yourself (and Your Ideas) and Win Over Any Audience
- By: Stephanie Palmer
- Narrated by: Judith Brackley
- Length: 6 hrs and 40 mins
- Unabridged
-
Overall
-
Performance
-
Story
Business consultant and former MGM director of creative affairs Stephanie Palmer reveals the techniques used by Hollywood's top writers, producers, and directors to get financing for their projects and explains how you can apply these techniques to be more successful in your own high-stakes meetings.
As Palmer has found, the strategies used to sell yourself and your ideas in Hollywood not only work in other businesses, they often work better.
-
-
Much Too General to Be Useful
- By Coldmountain on 05-22-15
By: Stephanie Palmer
-
The 25 Sales Skills
- They Don't Teach at Business School
- By: Stephan Schiffman
- Narrated by: Stephan Schiffman
- Length: 1 hr and 42 mins
- Unabridged
-
Overall
-
Performance
-
Story
Master the skills you can’t learn in a classroom. You can break into today’s cutting-edge sales force - and become a leader. All it takes is learning Stephan Schiffman’s essential skills. Honed to perfection over decades of experience, his techniques will make you a top sales performer. From the man who’s trained more than a half-million salespeople, these are the secrets you won’t learn in any classroom. Now they’re yours for the taking and will put you on the fast track to career advancement.
-
-
Great Sales book!!!
- By NN on 02-27-17
-
Great on the Job
- What to Say, How to Say It. The Secrets of Getting Ahead.
- By: Jodi Glickman
- Narrated by: Tanya Eby
- Length: 5 hrs and 36 mins
- Unabridged
-
Overall
-
Performance
-
Story
Do you always get the assignments you want? Do you know how to ask for help without sounding dumb? How to answer a question you don’t know the answer to? All the while sounding smart, capable, and competent? If the answer is no, you’re not alone. Jodi Glickman founded the communication consulting firm Great on the Job to help rising stars of the business world with the same issues. Now, for the first time, the training program that Jodi uses with her top-tier clients is available in book form. Great on the Job teaches people how to talk to one another at work, every day, in every situation....
-
-
Never thought about learning this…
- By Amazon Customer on 10-21-23
By: Jodi Glickman
-
Well Said!
- Presentations and Conversations that Get Results
- By: Darlene Price
- Narrated by: Darlene Price
- Length: 9 hrs and 23 mins
- Unabridged
-
Overall
-
Performance
-
Story
Whether you're making a formal presentation, wooing a client, closing a sale, or proposing an idea, persuasive communication can make the difference between success and failure. Well Said! shows listeners how to put themselves in their audience's shoes and tailor their message to the needs of decision makers. It reveals simple but powerful techniques anyone can use to prioritize, organize, and economize their words so that their communications are concise, clear, and - most importantly - convincing.
-
-
I'd choose the audio over the printed book
- By S. D. Schwaitzberg on 11-24-19
By: Darlene Price
-
The Accidental Salesperson
- How to Take Control of Your Sales Career and Earn the Respect and Income You Deserve
- By: Chris Lytle
- Narrated by: Gregory Linington
- Length: 5 hrs and 46 mins
- Unabridged
-
Overall
-
Performance
-
Story
Not all salespeople plan on a career in sales. Often, sales chooses them and suddenly they find themselves in a profession they aren't fully prepared for. The Accidental Salesperson is the answer, providing the advice and inspiration they need to master the essentials and hit the ground running. Fully updated to reflect the changes in the marketplace, the second edition provides a much-needed roadmap anyone can use to excel in sales.
-
-
First Day Confidence
- By Leela Vox on 01-12-19
By: Chris Lytle
-
Simply Said
- Communicating Better at Work and Beyond
- By: Jay Sullivan
- Narrated by: Jay Sullivan
- Length: 5 hrs and 46 mins
- Unabridged
-
Overall
-
Performance
-
Story
Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication.
-
-
Everyone who presents or is in a sales position should read this book!!
- By Ben Daughdrill on 12-04-17
By: Jay Sullivan
-
Good in a Room
- How to Sell Yourself (and Your Ideas) and Win Over Any Audience
- By: Stephanie Palmer
- Narrated by: Judith Brackley
- Length: 6 hrs and 40 mins
- Unabridged
-
Overall
-
Performance
-
Story
Business consultant and former MGM director of creative affairs Stephanie Palmer reveals the techniques used by Hollywood's top writers, producers, and directors to get financing for their projects and explains how you can apply these techniques to be more successful in your own high-stakes meetings.
As Palmer has found, the strategies used to sell yourself and your ideas in Hollywood not only work in other businesses, they often work better.
-
-
Much Too General to Be Useful
- By Coldmountain on 05-22-15
By: Stephanie Palmer
-
The 25 Sales Skills
- They Don't Teach at Business School
- By: Stephan Schiffman
- Narrated by: Stephan Schiffman
- Length: 1 hr and 42 mins
- Unabridged
-
Overall
-
Performance
-
Story
Master the skills you can’t learn in a classroom. You can break into today’s cutting-edge sales force - and become a leader. All it takes is learning Stephan Schiffman’s essential skills. Honed to perfection over decades of experience, his techniques will make you a top sales performer. From the man who’s trained more than a half-million salespeople, these are the secrets you won’t learn in any classroom. Now they’re yours for the taking and will put you on the fast track to career advancement.
-
-
Great Sales book!!!
- By NN on 02-27-17
-
Great on the Job
- What to Say, How to Say It. The Secrets of Getting Ahead.
- By: Jodi Glickman
- Narrated by: Tanya Eby
- Length: 5 hrs and 36 mins
- Unabridged
-
Overall
-
Performance
-
Story
Do you always get the assignments you want? Do you know how to ask for help without sounding dumb? How to answer a question you don’t know the answer to? All the while sounding smart, capable, and competent? If the answer is no, you’re not alone. Jodi Glickman founded the communication consulting firm Great on the Job to help rising stars of the business world with the same issues. Now, for the first time, the training program that Jodi uses with her top-tier clients is available in book form. Great on the Job teaches people how to talk to one another at work, every day, in every situation....
-
-
Never thought about learning this…
- By Amazon Customer on 10-21-23
By: Jodi Glickman
-
Well Said!
- Presentations and Conversations that Get Results
- By: Darlene Price
- Narrated by: Darlene Price
- Length: 9 hrs and 23 mins
- Unabridged
-
Overall
-
Performance
-
Story
Whether you're making a formal presentation, wooing a client, closing a sale, or proposing an idea, persuasive communication can make the difference between success and failure. Well Said! shows listeners how to put themselves in their audience's shoes and tailor their message to the needs of decision makers. It reveals simple but powerful techniques anyone can use to prioritize, organize, and economize their words so that their communications are concise, clear, and - most importantly - convincing.
-
-
I'd choose the audio over the printed book
- By S. D. Schwaitzberg on 11-24-19
By: Darlene Price
-
The Accidental Salesperson
- How to Take Control of Your Sales Career and Earn the Respect and Income You Deserve
- By: Chris Lytle
- Narrated by: Gregory Linington
- Length: 5 hrs and 46 mins
- Unabridged
-
Overall
-
Performance
-
Story
Not all salespeople plan on a career in sales. Often, sales chooses them and suddenly they find themselves in a profession they aren't fully prepared for. The Accidental Salesperson is the answer, providing the advice and inspiration they need to master the essentials and hit the ground running. Fully updated to reflect the changes in the marketplace, the second edition provides a much-needed roadmap anyone can use to excel in sales.
-
-
First Day Confidence
- By Leela Vox on 01-12-19
By: Chris Lytle
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
-
Overall
-
Performance
-
Story
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
-
Great book, recommended!
- By KLD on 07-03-15
By: Leonardo Inghilleri, and others
-
I'm Afraid Debbie From Marketing Has Left for the Day
- How to Use Behavioural Design to Create Change in the Real World
- By: Morten Münster
- Narrated by: David Bateson
- Length: 9 hrs and 27 mins
- Unabridged
-
Overall
-
Performance
-
Story
With more than 50,000 copies sold in Denmark, this book has been on the bestseller list since its publication in 2017. Barack Obama used a secret competitive advantage to win two elections. Companies such as Google, Amazon and Novo Nordisk use the same insight to stir up innovation, increase compliance, improve the work environment and sell more products. And successful management groups in the C20 index have started using it as their preferred strategy. But what kind of insight are we talking about here? The answer is - behavioural design.
-
-
Great, practical summary of behaviour design
- By Elena on 06-01-21
By: Morten Münster
-
The Stay Interview
- A Manager's Guide to Keeping the Best and Brightest
- By: Richard P. Finnegan
- Narrated by: Tim Andres Pabon
- Length: 3 hrs and 3 mins
- Unabridged
-
Overall
-
Performance
-
Story
This practical guide introduces managers to a powerful new engagement and retention tool: the stay interview. Smart companies have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.
-
-
Great advice.
- By Kevin L. Jeter on 11-02-18
-
How to Not Suck as a Manager
- 5 Facts to Bring Any Boss Out of the Basement
- By: A. P. Grow
- Narrated by: A. P. Grow
- Length: 1 hr and 15 mins
- Unabridged
-
Overall
-
Performance
-
Story
Dr. Grow is dean of workplace sanity education for the Workplace Sanity Group; a team dedicated to improving interpersonal communication and effectiveness in the workplace. His PhD is in Educational Leadership with a focus on adult education and training and its application in organizational development. He has been overseeing both public and private operations for over 20 years. His work experience includes training and support team member and international program manager at Microsoft and organizational development manager on the West Coast for Green Mountain Coffee Roasters.
-
-
How to not suck is a great book
- By Haley Hull on 09-28-20
By: A. P. Grow
-
High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- By: Micah Solomon
- Narrated by: Micah Solomon, Sean Pratt
- Length: 6 hrs and 7 mins
- Unabridged
-
Overall
-
Performance
-
Story
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
-
-
This is the book that cracks the code!
- By Nick Morgan on 04-30-13
By: Micah Solomon
-
Accidental Genius
- Using Writing to Generate Your Best Ideas, Insight and Content
- By: Mark Levy
- Narrated by: Bronson Pinchot
- Length: 4 hrs and 27 mins
- Unabridged
-
Overall
-
Performance
-
Story
When it comes to creating ideas, we hold ourselves back. Thats because inside each of us is an internal editor whose job is to forever polish our thoughts, so we sound smart and in control, and so that we fit into society. But what happens when we encounter problems for which such conventional thinking fails us? How do we get unstuck? For Mark Levy, the answer is freewriting....
-
-
Great Ideas
- By Amazon Customer on 12-31-10
By: Mark Levy
What listeners say about Effective Email
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
-
Overall
-
Performance
-
Story
- Annie Armstrong
- 12-09-18
The Natasha’s Totally Rocked It!
I got this book because I’m a lousy emailer, and since listening to it (twice!) have tripled my sales at work. Thank you, Natasha Terk. And thank you Natasha Soudek for such an engaging, charming, and inspiring job narrating. This doesn’t seem like an easy topic to read in a compelling way, and I was hanging on every word!
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
1 person found this helpful