This Audiobook will take you through the basics of German with Basic Bootcamp, All About, and Pronunciation lessons. The five Basic Bootcamp lessons each center on a practical, real-life conversation. In the fifteen All About lessons, you’ll learn all about German and Germany. Our native teachers and language experts will explain everything you need to know to get started in German.

The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.

Meeting strangers at a party, alone in the elevator with the CEO, declining a second date because the first was a disaster - social situations apply a lot of pressure to do and say the right thing. 50 Essential Etiquette Lessons shows you the best way to approach these common challenges with confidence and ease. Never mind putting your pinkies up when you drink tea - this guide is packed with modern examples of how to handle any sticky situation.

Have you been trying to learn French and simply can’t find the way to expand your vocabulary? Do your teachers recommend you boring textbooks and complicated stories that you don’t really understand? Are you looking for a way to learn the language quicker without taking shortcuts? If you answered “Yes!” to at least one of those previous questions, then this book is for you! We’ve compiled the 2000 Most Common Words in French, a list of terms that will expand your vocabulary to levels previously unseen.

Take charge of your career by eliminating communication barriers and taking charge of your business relationships. Make your work environment less tense and more productive by improving communication skills. Set relationship expectations, work with people how they like to work, and give positive feedback and constructive feedback.

Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients.

We have compiled more than 100 Spanish stories for beginners along with their translations, allowing new Spanish speakers to have the necessary tools to begin studying how to set a meeting, rent a car, or tell a doctor they don’t feel well.

If you want to learn French fast and in a variety of fun ways that actually work then keep reading...Most people don't have a huge amount of extra time to spend learning a new language. Could you be one of them? You see, most people make the same mistakes when learning French and this is causing their progress to stagnate. The problem is that they are only sticking to one way of learning French. But now, you can maximize your chances of learning French in less time compared to reading boring textbooks.

Learning a new language is such an amazing tool that allows people from different parts of the world to connect more easily. In the case of the Portuguese language, several countries have it as the official language, making it the sixth most spoken language on Earth, with 170 million speakers worldwide. This means that learning it grants you the possibility of making friends or finding job opportunities in the most obscure places you can imagine.

Discover one of the most important yet often one of the most overlooked aspects of a language: idioms and popular phrases in common use. Think about how in English, so much of what we say is full of expressions and figures of speech and idioms.

This audiobook will give you all the necessary tools to understand how to create a sentence and orient yourself in the depth of exceptions which characterized Italian as a Latin language. You will find dialogues with a step-by-step translation and some questions with answer keys. It will give you an excellent introduction to the Italian language, and by starting with the very basics, the audiobook will increase your knowledge, step by step.

Do you want to learn Dutch, but don’t know how - or where - to start? If so, you’ve come to the right place. The purpose of this audiobook is to show you that you can learn the Dutch language, no matter how hard it might seem in the beginning. Within this audiobook, you’ll find tiny tasks that will allow you to practice your skills. You’ll also find many useful words and phrases for reference during your learning, and for a long time after.

Have you ever had that deep desire to learn another language? Have you ever wanted to travel the globe, see amazing sights, and experience a new country like a local? Germany is an amazing place. Full of snowcapped maintains, untouched landscapes, historically significant cities, and some of the best food on the planet. But Germany is not an English-speaking country - which means, very simply, if you want to see everything that this wonderland has to offer, then you need to learn the language. Or at least learn enough of it to talk with the locals.

With this book, you'll be going through different short stories, all of which are following the story of a girl named Maria and her kind family from El Salvador. Throughout the short stories, you'll be challenged and pushed to your limits - that's how you know the method is working. You'll never be left in the dust, but you will most certainly be immersed in the beautiful Spanish language. After every short story, there's an English version, in case you got totally lost, and a section with grammar tips and vocabulary to help you round out every short story with a proper lesson.

If you are planning a trip to Italy this summer or if you just want to learn a new language then you have come to the right audiobook on how to learn Italian. This audiobook will open your eyes to a whole new language in a way that you have never seen before. It is jam packed with all of the basic information that a beginner needs to be successful.

Meeting strangers at a party, alone in the elevator with the CEO, declining a second date because the first was a disaster - social situations apply a lot of pressure to do and say the right thing. 50 Essential Etiquette Lessons shows you the best way to approach these common challenges with confidence and ease. Never mind putting your pinkies up when you drink tea - this guide is packed with modern examples of how to handle any sticky situation.

In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.

In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.

In Hug Your People, Jack Mitchell shares his secrets for creating happy employees, secrets as simple as they are revolutionary.

More Speak English Like an American brings you another 300+ idioms and expressions you need to know for everyday life and for business success! If you liked Speak English Like an American, you're going to love More Speak English Like an American! In More Speak English Like an American, you'll follow the story of an American business as its employees come up with new product ideas, travel to China, throw themselves into office romances, and have exciting adventures.

Every day at work, people do three things: talk, listen, and pretend to listen. That's not surprising when you consider that the average attention span has dropped to 8 seconds. To break through, says high-stakes communications expert Paul Hellman, you need to focus on your audience, be slightly different, and deliver with finesse.

In the six lessons of Why Memoir Matters: Learning from the Lives of Others, associate professor and author Tahneer Oksman guides you through enduring categories and themes within the genre of memoir, exploring how these deeply personal stories work and why they are so impactful. The course also addresses the ethical responsibilities of the memoir writer, in terms of writing about personal life details and what it means to tell the truth as a writer while sharing personal memories, shocking events, and even family secrets.

Manifest Now provides a step-by-step guide with tools, techniques, and proven strategies to raise your frequency and create the reality you want. This audiobook is designed to guide you through the mental, physical, and spiritual aspects of manifesting and creating all that your heart desires. You'll learn how to start removing mental and emotional blocks so you can rediscover that manifesting is your natural birthright. You'll feel more confident, reconnected, and powerful as you listen.

It’s not just you. Stress levels are at an all-time high—so much so that a recently convened panel of medical experts in the US has recommended that all adults under the age of 65 be screened for anxiety. In How to Release Anxiety, Gabby Bernstein offers simple, actionable steps for feeling better, living with more ease, and showing up for those around us. Gabby’s unusual advice: Rather than manage your anxiety, what if you befriended it? Gabby posits that what we befriend, we can ultimately be at ease with. So she invites us to get curious.

In July 1995, San Jose Mercury-News reporter Gary Webb found the Big One - the blockbuster story every journalist secretly dreams about - without even looking for it. A simple phone call concerning an unexceptional pending drug trial turned into a massive conspiracy involving the Nicaraguan Contra rebels, L.A. and Bay Area crack cocaine dealers, and the Central Intelligence Agency.

Identifying covert emotional manipulation is tricky. You sense something is wrong, but you can't quite put your finger on the problem. This powerful book will reveal to you if manipulation is at play in your relationships. It will open your eyes. You will learn 30 tactics manipulators use to get what they want. You will also learn to spot the warning signs within yourself that expose covert manipulation is taking place, even if you can't identify the specific tactics being used.

This is a comprehensive guide to learning about a wonderful technique called mind maps. Mind maps are an amazing organizational and creativity tool that can improve memory, concentration, communication, organization, creativity, and time management.

A survey of the quirks and quandaries of the English language, focusing on our strange and wonderful grammar. Why do we say "I am reading a catalog" instead of "I read a catalog"? Why do we say "do" at all? Is the way we speak a reflection of our cultural values? Delving into these provocative topics and more, Our Magnificent Bastard Tongue distills hundreds of years of fascinating lore into one lively history.

Bringing Up Bébé meets Last Child in the Woods in this lively, insightful memoir about a mother who sets out to discover if the nature-centric parenting philosophy of her native Scandinavia holds the key to healthier, happier lives for her American children.

Grammar! For many of us, the word triggers memories of finger-wagging schoolteachers, and of wrestling with the ambiguous and complicated rules of using formal language. But what is grammar? In fact, it's the integral basis of how we speak and write. As such, a refined awareness of grammar opens a world of possibilities for both your pleasure in the English language and your skill in using it, in both speech and the written word.

No Calculator? No Problem! Mastering Mental Math , award-winning professor of mathematics and celebrated “mathemagician” Arthur T. Benjamin delivers 10 fun-filled lessons on how to do math in your head with confidence, accuracy, and speed - sometimes faster than a calculator. By the end of Professor Benjamin’s lessons, you’ll be able to add, subtract, multiply, and divide numbers faster than ever before. And with your newfound skills, you’ll soon find yourself amazing other people and, perhaps more important, yourself.