-
Managing Change
- Adapt and Evolve Your Organisation to Keep Ahead in a Changing World
- Length: 1 hr and 52 mins
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
Get 2 free audiobooks during trial.
Buy for $5.08
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
Publisher's summary
Failure to recognise and address these conflicts is the main reason why change initiatives do not produce the gains, growth, and security anticipated. This book will help you to understand what drives change in your organisation. It will also show you:
Listeners also enjoyed...
-
PMP Exam Prep Simplified
- Essential Tactics to Ace the Project Management Professional Exam on Your First Try
- By: Victoria Pembroke
- Narrated by: Mandy Grant-Grierson
- Length: 12 hrs and 32 mins
- Unabridged
-
Overall
-
Performance
-
Story
This guide transcends the traditional book format, serving as your comprehensive mentor through the elaborate and challenging terrains of the PMP exam. Imbued with a solid study strategy, it pledges to demystify complex concepts, assist in applying essential project management principles practically, and instill a confident, exam-ready mindset.
-
-
BOGUS REVIEWS!!
- By Brian on 03-25-24
-
Great Boss Great Management
- Their Secrets and How It Affects a Business
- By: S. M. H. Gibson
- Narrated by: Treg Monty
- Length: 3 hrs and 25 mins
- Unabridged
-
Overall
-
Performance
-
Story
The truth is, being a great leader doesn’t mean you need to have a fancy job title. You don’t have to be overly assertive, and you don’t need to rule with an “iron fist”. Following the simple framework in this book, you can quickly go from putting out fires at work to building a collaborative and cooperative team. A team that respects and follows you, not because you’re a manager, but because you are the boss. But the choice is yours. You can keep second-guessing every decision you make. Or you can bring out the strong leader within and inspire your team to success.
-
-
How to be a better boss
- By FitFreak on 09-02-22
By: S. M. H. Gibson
-
The First 90 Days, Updated and Expanded
- Proven Strategies for Getting Up to Speed Faster and Smarter
- By: Michael Watkins
- Narrated by: Grover Gardner
- Length: 6 hrs and 58 mins
- Unabridged
-
Overall
-
Performance
-
Story
The world’s most trusted guide for leaders in transition. Transitions are a critical time for leaders. In fact, most agree that moving into a new role is the biggest challenge a manager will face. While transitions offer a chance to start fresh and make needed changes in an organization, they also place leaders in a position of acute vulnerability. Missteps made during the crucial first three months in a new role can jeopardize or even derail your success.
-
-
Missing access to tables and charts
- By Vipul Gautam on 03-25-16
By: Michael Watkins
-
Be a Boss
- The Ultimate Guide for New Leaders and Experienced Entrepeneurs
- By: K. Connors
- Narrated by: Stephen Strader, The Voice Ranger
- Length: 1 hr and 31 mins
- Unabridged
-
Overall
-
Performance
-
Story
Do you know what it's like to be the boss? If not, have you always wondered? Being a boss is much more than just delegating tasks and hiring/firing employees. It tasks specific characteristics and traits to become a successful and effective leader in management. If your company rewards those who put themselves forward and take the lead, then it's time to show them what you're capable of. If your company does not, then it's time to show them what they're missing!
-
-
A valuable resource for new leaders!
- By mashaziya on 11-17-17
By: K. Connors
-
Accelerate: Building and Scaling High Performing Technology Organizations
- By: Nicole Forsgren PhD, Jez Humble, Gene Kim
- Narrated by: Nicole Forsgren
- Length: 4 hrs and 58 mins
- Unabridged
-
Overall
-
Performance
-
Story
How can we apply technology to drive business value? For years we've been told that the performance of software delivery teams doesn't matter - that it can't provide a competitive advantage to our companies. Through four years of groundbreaking research to include data collected from the State of DevOps reports conducted with Puppet, Dr. Nicole Forsgren, Jez Humble, and Gene Kim set out to find a way to measure software delivery performance - and what drives it - using rigorous statistical methods. This book presents both the findings and the science behind that research, making the information accessible for listeners to apply in their own organizations.
-
-
Only if you have nothing else to do
- By Gvido on 07-24-18
By: Nicole Forsgren PhD, and others
-
Clarity First
- How Smart Leaders and Organizations Achieve Outstanding Performance
- By: Karen Martin
- Narrated by: Karen Martin
- Length: 8 hrs and 25 mins
- Unabridged
-
Overall
-
Performance
-
Story
Through her global consulting projects, keynote speeches, and work with thousands of leaders, Karen has seen first-hand how a pervasive lack of clarity strangles business performance and erodes employee engagement. Ambiguity is the corporate default state, a condition so prevalent that “tolerance for ambiguity” has become a clichéd job requirement. It doesn’t have to be this way.
-
-
Not for me - dislike narrator's voice +
- By sharing1 on 10-11-19
By: Karen Martin
-
PMP Exam Prep Simplified
- Essential Tactics to Ace the Project Management Professional Exam on Your First Try
- By: Victoria Pembroke
- Narrated by: Mandy Grant-Grierson
- Length: 12 hrs and 32 mins
- Unabridged
-
Overall
-
Performance
-
Story
This guide transcends the traditional book format, serving as your comprehensive mentor through the elaborate and challenging terrains of the PMP exam. Imbued with a solid study strategy, it pledges to demystify complex concepts, assist in applying essential project management principles practically, and instill a confident, exam-ready mindset.
-
-
BOGUS REVIEWS!!
- By Brian on 03-25-24
-
Great Boss Great Management
- Their Secrets and How It Affects a Business
- By: S. M. H. Gibson
- Narrated by: Treg Monty
- Length: 3 hrs and 25 mins
- Unabridged
-
Overall
-
Performance
-
Story
The truth is, being a great leader doesn’t mean you need to have a fancy job title. You don’t have to be overly assertive, and you don’t need to rule with an “iron fist”. Following the simple framework in this book, you can quickly go from putting out fires at work to building a collaborative and cooperative team. A team that respects and follows you, not because you’re a manager, but because you are the boss. But the choice is yours. You can keep second-guessing every decision you make. Or you can bring out the strong leader within and inspire your team to success.
-
-
How to be a better boss
- By FitFreak on 09-02-22
By: S. M. H. Gibson
-
The First 90 Days, Updated and Expanded
- Proven Strategies for Getting Up to Speed Faster and Smarter
- By: Michael Watkins
- Narrated by: Grover Gardner
- Length: 6 hrs and 58 mins
- Unabridged
-
Overall
-
Performance
-
Story
The world’s most trusted guide for leaders in transition. Transitions are a critical time for leaders. In fact, most agree that moving into a new role is the biggest challenge a manager will face. While transitions offer a chance to start fresh and make needed changes in an organization, they also place leaders in a position of acute vulnerability. Missteps made during the crucial first three months in a new role can jeopardize or even derail your success.
-
-
Missing access to tables and charts
- By Vipul Gautam on 03-25-16
By: Michael Watkins
-
Be a Boss
- The Ultimate Guide for New Leaders and Experienced Entrepeneurs
- By: K. Connors
- Narrated by: Stephen Strader, The Voice Ranger
- Length: 1 hr and 31 mins
- Unabridged
-
Overall
-
Performance
-
Story
Do you know what it's like to be the boss? If not, have you always wondered? Being a boss is much more than just delegating tasks and hiring/firing employees. It tasks specific characteristics and traits to become a successful and effective leader in management. If your company rewards those who put themselves forward and take the lead, then it's time to show them what you're capable of. If your company does not, then it's time to show them what they're missing!
-
-
A valuable resource for new leaders!
- By mashaziya on 11-17-17
By: K. Connors
-
Accelerate: Building and Scaling High Performing Technology Organizations
- By: Nicole Forsgren PhD, Jez Humble, Gene Kim
- Narrated by: Nicole Forsgren
- Length: 4 hrs and 58 mins
- Unabridged
-
Overall
-
Performance
-
Story
How can we apply technology to drive business value? For years we've been told that the performance of software delivery teams doesn't matter - that it can't provide a competitive advantage to our companies. Through four years of groundbreaking research to include data collected from the State of DevOps reports conducted with Puppet, Dr. Nicole Forsgren, Jez Humble, and Gene Kim set out to find a way to measure software delivery performance - and what drives it - using rigorous statistical methods. This book presents both the findings and the science behind that research, making the information accessible for listeners to apply in their own organizations.
-
-
Only if you have nothing else to do
- By Gvido on 07-24-18
By: Nicole Forsgren PhD, and others
-
Clarity First
- How Smart Leaders and Organizations Achieve Outstanding Performance
- By: Karen Martin
- Narrated by: Karen Martin
- Length: 8 hrs and 25 mins
- Unabridged
-
Overall
-
Performance
-
Story
Through her global consulting projects, keynote speeches, and work with thousands of leaders, Karen has seen first-hand how a pervasive lack of clarity strangles business performance and erodes employee engagement. Ambiguity is the corporate default state, a condition so prevalent that “tolerance for ambiguity” has become a clichéd job requirement. It doesn’t have to be this way.
-
-
Not for me - dislike narrator's voice +
- By sharing1 on 10-11-19
By: Karen Martin
-
How to Manage Your First Project
- Your Project Manager's Guide: 29 Day Boot Camp to Success
- By: Henry Iain Shield
- Narrated by: Jeff Bower
- Length: 3 hrs and 34 mins
- Unabridged
-
Overall
-
Performance
-
Story
The guidelines and ideas in this audiobook are a result of my extensive project management experience. I have successfully managed, implemented, and delivered countless projects, including complex global infrastructure-based projects. As a project manager, I have overseen new and modification projects utilizing on-shore and offshore resources and third parties. Thanks to over 25 years of project management experience, I have extensive knowledge covering the entire life cycle of a project.
-
-
Essential Guide for New Project Managers
- By Anonymous User on 09-24-20
-
Immunity to Change
- How to Overcome It and Unlock the Potential in Yourself and Your Organization
- By: Robert Kegan, Lisa Laskow Lahey
- Narrated by: Stephen R. Thorne
- Length: 10 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
In Immunity to Change, authors Robert Kegan and Lisa Laskow Lahey show how our individual beliefs - along with the collective mindsets in our organizations - combine to create a natural but powerful immunity to change. By revealing how this mechanism holds us back, Kegan and Lahey give us the keys to unlock our potential and finally move forward. And by pinpointing and uprooting our own immunities to change, we can bring our organizations forward with us.
-
-
Should be Required Reading for humanity
- By Chandra Achberger on 11-02-16
By: Robert Kegan, and others
-
The High Potential's Advantage
- Get Noticed, Impress Your Bosses, and Become a Top Leader
- By: Jay A. Conger, Allan H. Church
- Narrated by: L. J. Ganser
- Length: 8 hrs and 18 mins
- Unabridged
-
Overall
-
Performance
-
Story
Are you a high potential? Your managers and HR department are constantly wondering that about you - and assessing whether or not you have what it takes to advance. Here's how to get them to answer yes. Being seen as a high potential leader is essential to getting promoted and reaching an organization's upper echelons, but most companies keep their top talent list a closely guarded secret. And the assessment process they use to decide who is and isn't a future leader is an even greater mystery.
-
-
Very Insightful and Practical Approach
- By martin rush on 11-12-23
By: Jay A. Conger, and others
-
Agile Project Management: How to Make Your Customers Happier While Saving Money, Time, and Effort
- By: James Edge
- Narrated by: Sam Slydell
- Length: 3 hrs and 18 mins
- Unabridged
-
Overall
-
Performance
-
Story
It's no secret that the Agile process is fast becoming the preferred way to manage projects, and in the year ahead, Agile is expected to become even more widely used. The goal with this audiobook is to change the way you and your company approach your customer's needs so you can deliver products to them faster and with more value, while also turning the process around internally to create a workplace for which people line up to work.
-
-
Written like a used car sales pitch
- By Jin on 10-30-18
By: James Edge
-
2-in-1 the Effective Project Leader
- Discover Success Principles for a Project Manager & Apply Best Project Management Practices (Project Management by Ready Set Agile)
- By: Ready Set Agile
- Narrated by: Keith L. O'Brian for HotGhost Productions
- Length: 6 hrs and 46 mins
- Unabridged
-
Overall
-
Performance
-
Story
Seventy-five percent of organizations rank leadership skills as most important for successful projects - the Project Management Institute. You can make well over $100,000 with experience and leadership - ProjectManager.com. Effective project managers are the experts that companies want to hire - and top team members want to work for.
-
-
Win the project management game
- By Jude Owens on 03-27-21
By: Ready Set Agile
-
Journey to the Emerald City
- By: Roger Connors, Tom Smith, Craig Hickman
- Narrated by: Wayne Shepherd
- Length: 2 hrs and 51 mins
- Abridged
-
Overall
-
Performance
-
Story
Building on the success of their previous title, The Oz Principle, Connors and Smith explore the direct link between a company's culture and the results it produces. Journey to the Emerald City details a clear road map for accelerating the move to a culture of accountability in which people focus on achieving the results critical to a company's future.
-
-
Every creative leaders go to book
- By June on 01-08-18
By: Roger Connors, and others
-
Agile Project Management: The Complete Step-by-Step Beginner’s Guide to Agile Project Management & Software Development
- Lean Guides for Scrum, Kanban, Sprint, DSDM XP & Crystal, Book 1
- By: Jeffrey Ries
- Narrated by: Sam Slydell
- Length: 1 hr and 28 mins
- Unabridged
-
Overall
-
Performance
-
Story
Learn how to master Agile software development practices. This book teaches you how you can adopt Agile development practices into your organization the right way.
-
-
Good Intro to Agile Concepts and Processes
- By Keith Campbell on 01-11-19
By: Jeffrey Ries
-
The Outstanding Organization
- Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence
- By: Karen Martin
- Narrated by: Karen Martin
- Length: 6 hrs and 5 mins
- Unabridged
-
Overall
-
Performance
-
Story
After two decades in the trenches of helping companies design and build better, more efficient operations, Karen Martin has pinpointed why performance improvement programs usually fail: Chaos, the sneaky but powerful force that frustrates customers, keeps business leaders awake at night, and saps company morale. In The Outstanding Organization, Karen offers a toolbox for combating chaos by creating the organizational conditions that will allow your improvement efforts to return greater gains.
-
-
Good breadth, shallow depth
- By aochoa19 on 02-09-21
By: Karen Martin
-
Non-Invasive Data Governance
- By: Robert S. Seiner
- Narrated by: Randal Schaffer
- Length: 4 hrs and 18 mins
- Unabridged
-
Overall
-
Performance
-
Story
Data governance programs focus on authority and accountability for the management of data as a valued organizational asset. Non-Invasive Data Governance focuses on formalizing existing accountability for the management of data and improving formal communications, protection, and quality efforts through effective stewarding of data resources.
-
-
Get the hard copy!
- By Grace on 02-09-24
By: Robert S. Seiner
-
Influence and Lead: Fundamentals for Personal and Professional Growth
- The Leadership Series, Volume 6
- By: Michael Nir
- Narrated by: Scott R. Pollak
- Length: 2 hrs and 15 mins
- Unabridged
-
Overall
-
Performance
-
Story
Influence and Lead is a surefire field guide for individuals and teams, genuine and proven! Do you know whom to address in an important presentation? Do you talk back at the people sitting in the last rows? I am sure you do! Is it a mistake? Listen to this audiobook and know the answer!
-
-
Great practical ideas for leadership
- By Lorry on 12-10-14
By: Michael Nir
-
The Six Disciplines of Breakthrough Learning
- How to Turn Training and Development into Business Results 3rd Edition
- By: Roy V. H. Pollock, Andrew McK. Jefferson, Calhoun W. Wick
- Narrated by: Al Kessel
- Length: 10 hrs and 11 mins
- Unabridged
-
Overall
-
Performance
-
Story
Corporate learning and development programs play an undeniable role in successful business endeavors, but only when they're done right. The significant revisions in the third edition of The Six Disciplines of Breakthrough Learning add fresh, timely elements to a resource that has become known globally as a trusted guide for professionals determined to get the most of their companies' training and development programs.
-
-
Highly applicable to public education
- By Erin Sheldon on 01-08-23
By: Roy V. H. Pollock, and others
-
The Performance Pipeline
- Getting the Right Performance at Every Level of Leadership
- By: Stephen Drotter
- Narrated by: Jim Manchester
- Length: 7 hrs and 8 mins
- Unabridged
-
Overall
-
Performance
-
Story
It's not enough to build a company full of people with leadership skills. The Performance Pipeline digs deep into the real work of executing business results at each leadership layer. It is filled with lessons and examples from the author's 40 years of experience, and explains how to set performance standards, make sure the right work is being done, and remove performance barriers.
-
-
Said it was included with audible credit
- By Greygoose on 06-09-24
By: Stephen Drotter
Related to this topic
-
Clarity First
- How Smart Leaders and Organizations Achieve Outstanding Performance
- By: Karen Martin
- Narrated by: Karen Martin
- Length: 8 hrs and 25 mins
- Unabridged
-
Overall
-
Performance
-
Story
Through her global consulting projects, keynote speeches, and work with thousands of leaders, Karen has seen first-hand how a pervasive lack of clarity strangles business performance and erodes employee engagement. Ambiguity is the corporate default state, a condition so prevalent that “tolerance for ambiguity” has become a clichéd job requirement. It doesn’t have to be this way.
-
-
Not for me - dislike narrator's voice +
- By sharing1 on 10-11-19
By: Karen Martin
-
Journey to the Emerald City
- By: Roger Connors, Tom Smith, Craig Hickman
- Narrated by: Wayne Shepherd
- Length: 2 hrs and 51 mins
- Abridged
-
Overall
-
Performance
-
Story
Building on the success of their previous title, The Oz Principle, Connors and Smith explore the direct link between a company's culture and the results it produces. Journey to the Emerald City details a clear road map for accelerating the move to a culture of accountability in which people focus on achieving the results critical to a company's future.
-
-
Every creative leaders go to book
- By June on 01-08-18
By: Roger Connors, and others
-
The Outstanding Organization
- Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence
- By: Karen Martin
- Narrated by: Karen Martin
- Length: 6 hrs and 5 mins
- Unabridged
-
Overall
-
Performance
-
Story
After two decades in the trenches of helping companies design and build better, more efficient operations, Karen Martin has pinpointed why performance improvement programs usually fail: Chaos, the sneaky but powerful force that frustrates customers, keeps business leaders awake at night, and saps company morale. In The Outstanding Organization, Karen offers a toolbox for combating chaos by creating the organizational conditions that will allow your improvement efforts to return greater gains.
-
-
Good breadth, shallow depth
- By aochoa19 on 02-09-21
By: Karen Martin
-
How Did That Happen?
- Holding People Accountable for Results the Positive, Principled Way
- By: Roger Connors, Tom Smith
- Narrated by: Lloyd James
- Length: 9 hrs and 53 mins
- Unabridged
-
Overall
-
Performance
-
Story
Drawing on case studies, many from client companies, the authors show how to establish clear expectations and manage the unmet expectations that inevitably occur. And they offer a positive, principled way that engages hearts and minds. This book can help people at every level---from senior executives to front-line workers---enjoy greater productivity, profitability, and job satisfaction.
-
-
HELP - How Can I Get The Lost Hours Back ?
- By Mike on 09-23-09
By: Roger Connors, and others
-
Coaching for Performance, 5th Edition
- The Principles and Practice of Coaching and Leadership
- By: Sir John Whitmore, John McFarlane - foreword
- Narrated by: Richard Lyddon
- Length: 8 hrs and 5 mins
- Unabridged
-
Overall
-
Performance
-
Story
Written by Sir John Whitmore, the pioneer of coaching, and Performance Consultants, the global market leaders in performance coaching, this extensively revised and extended edition will revolutionize the traditional approach to organizational culture. Brand-new practical exercises, corporate examples, and coaching dialogues strengthen the learning process, whilst a critical new chapter demonstrates how to measure the benefits of coaching as a return on investment, ensuring this landmark new edition will remain at the forefront of professional coaching and leadership development.
-
-
Excellent concept
- By copious on 03-27-21
By: Sir John Whitmore, and others
-
The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- By: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
- Length: 6 hrs and 37 mins
- Unabridged
-
Overall
-
Performance
-
Story
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
-
-
If you are a CXer, you have to read/listen to it
- By Shirley Campbell on 05-26-23
By: Matthew Dixon, and others
-
Clarity First
- How Smart Leaders and Organizations Achieve Outstanding Performance
- By: Karen Martin
- Narrated by: Karen Martin
- Length: 8 hrs and 25 mins
- Unabridged
-
Overall
-
Performance
-
Story
Through her global consulting projects, keynote speeches, and work with thousands of leaders, Karen has seen first-hand how a pervasive lack of clarity strangles business performance and erodes employee engagement. Ambiguity is the corporate default state, a condition so prevalent that “tolerance for ambiguity” has become a clichéd job requirement. It doesn’t have to be this way.
-
-
Not for me - dislike narrator's voice +
- By sharing1 on 10-11-19
By: Karen Martin
-
Journey to the Emerald City
- By: Roger Connors, Tom Smith, Craig Hickman
- Narrated by: Wayne Shepherd
- Length: 2 hrs and 51 mins
- Abridged
-
Overall
-
Performance
-
Story
Building on the success of their previous title, The Oz Principle, Connors and Smith explore the direct link between a company's culture and the results it produces. Journey to the Emerald City details a clear road map for accelerating the move to a culture of accountability in which people focus on achieving the results critical to a company's future.
-
-
Every creative leaders go to book
- By June on 01-08-18
By: Roger Connors, and others
-
The Outstanding Organization
- Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence
- By: Karen Martin
- Narrated by: Karen Martin
- Length: 6 hrs and 5 mins
- Unabridged
-
Overall
-
Performance
-
Story
After two decades in the trenches of helping companies design and build better, more efficient operations, Karen Martin has pinpointed why performance improvement programs usually fail: Chaos, the sneaky but powerful force that frustrates customers, keeps business leaders awake at night, and saps company morale. In The Outstanding Organization, Karen offers a toolbox for combating chaos by creating the organizational conditions that will allow your improvement efforts to return greater gains.
-
-
Good breadth, shallow depth
- By aochoa19 on 02-09-21
By: Karen Martin
-
How Did That Happen?
- Holding People Accountable for Results the Positive, Principled Way
- By: Roger Connors, Tom Smith
- Narrated by: Lloyd James
- Length: 9 hrs and 53 mins
- Unabridged
-
Overall
-
Performance
-
Story
Drawing on case studies, many from client companies, the authors show how to establish clear expectations and manage the unmet expectations that inevitably occur. And they offer a positive, principled way that engages hearts and minds. This book can help people at every level---from senior executives to front-line workers---enjoy greater productivity, profitability, and job satisfaction.
-
-
HELP - How Can I Get The Lost Hours Back ?
- By Mike on 09-23-09
By: Roger Connors, and others
-
Coaching for Performance, 5th Edition
- The Principles and Practice of Coaching and Leadership
- By: Sir John Whitmore, John McFarlane - foreword
- Narrated by: Richard Lyddon
- Length: 8 hrs and 5 mins
- Unabridged
-
Overall
-
Performance
-
Story
Written by Sir John Whitmore, the pioneer of coaching, and Performance Consultants, the global market leaders in performance coaching, this extensively revised and extended edition will revolutionize the traditional approach to organizational culture. Brand-new practical exercises, corporate examples, and coaching dialogues strengthen the learning process, whilst a critical new chapter demonstrates how to measure the benefits of coaching as a return on investment, ensuring this landmark new edition will remain at the forefront of professional coaching and leadership development.
-
-
Excellent concept
- By copious on 03-27-21
By: Sir John Whitmore, and others
-
The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- By: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
- Length: 6 hrs and 37 mins
- Unabridged
-
Overall
-
Performance
-
Story
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
-
-
If you are a CXer, you have to read/listen to it
- By Shirley Campbell on 05-26-23
By: Matthew Dixon, and others