Preview
  • No Complaints, No Lawsuits

  • The Eleven Guiding Principles of Quality Risk Management
  • By: Hal Denton, Fiona Lally
  • Narrated by: Steven Brand
  • Length: 1 hr and 59 mins
  • 4.4 out of 5 stars (5 ratings)

Prime logo Prime members: New to Audible?
Get 2 free audiobooks during trial.
Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Access exclusive sales and deals.
Premium Plus auto-renews for $14.95/mo after 30 days. Cancel anytime.

No Complaints, No Lawsuits

By: Hal Denton, Fiona Lally
Narrated by: Steven Brand
Try for $0.00

$14.95/month after 30 days. Cancel anytime.

Buy for $6.95

Buy for $6.95

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's summary

Today’s social media and non-stop news can destroy your organization’s reputation in a single day. Are you prepared?

If you haven’t integrated customer expectations into your risk management program, you’re exposed, even if you’ve done nothing wrong.

Quality risk management is an innovative approach to managing risk that combines elements of traditional risk management with quality management to reveal:

  • The full range of potential losses facing organizations today - from customer complaints to bell-ringing lawsuits, and
  • The real cause of all these losses - unmet expectations

No Complaints, No Lawsuits distills this approach into 11 guiding principles that can ensure that your risk management program is ready to meet today’s demands. These principles, which you can learn in a few hours, along with the implementation tips and key takeaways in this book, give you all you need to understand quality risk management and change your organization's approach to risk management forever.

©2018 Hal Denton, Fiona Lally (P)2018 Hal Denton, Fiona Lally
activate_Holiday_promo_in_buybox_DT_T2

What listeners say about No Complaints, No Lawsuits

Average customer ratings
Overall
  • 4.5 out of 5 stars
  • 5 Stars
    3
  • 4 Stars
    1
  • 3 Stars
    1
  • 2 Stars
    0
  • 1 Stars
    0
Performance
  • 5 out of 5 stars
  • 5 Stars
    3
  • 4 Stars
    1
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0
Story
  • 5 out of 5 stars
  • 5 Stars
    3
  • 4 Stars
    1
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Love This

RM is constantly evolving. This book is up to date in 2020. A great listen

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!