-
No Complaints, No Lawsuits
- The Eleven Guiding Principles of Quality Risk Management
- Narrated by: Steven Brand
- Length: 1 hr and 59 mins
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
Get 2 free audiobooks during trial.
Buy for $6.95
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
Publisher's summary
Today’s social media and non-stop news can destroy your organization’s reputation in a single day. Are you prepared?
If you haven’t integrated customer expectations into your risk management program, you’re exposed, even if you’ve done nothing wrong.
Quality risk management is an innovative approach to managing risk that combines elements of traditional risk management with quality management to reveal:
- The full range of potential losses facing organizations today - from customer complaints to bell-ringing lawsuits, and
- The real cause of all these losses - unmet expectations
No Complaints, No Lawsuits distills this approach into 11 guiding principles that can ensure that your risk management program is ready to meet today’s demands. These principles, which you can learn in a few hours, along with the implementation tips and key takeaways in this book, give you all you need to understand quality risk management and change your organization's approach to risk management forever.
Listeners also enjoyed...
-
PMP Exam Prep Simplified
- Essential Tactics to Ace the Project Management Professional Exam on Your First Try
- By: Victoria Pembroke
- Narrated by: Mandy Grant-Grierson
- Length: 12 hrs and 32 mins
- Unabridged
-
Overall
-
Performance
-
Story
This guide transcends the traditional book format, serving as your comprehensive mentor through the elaborate and challenging terrains of the PMP exam. Imbued with a solid study strategy, it pledges to demystify complex concepts, assist in applying essential project management principles practically, and instill a confident, exam-ready mindset.
-
-
BOGUS REVIEWS!!
- By Brian on 03-25-24
-
Association Management Excellence
- Become an Expert by Preparing for the CAE EXAM
- By: D.A. Abrams
- Narrated by: Jack Chekijian
- Length: 5 hrs and 12 mins
- Unabridged
-
Overall
-
Performance
-
Story
The CAE certificate is one of the most selective and unique credentials in business today. There are, in fact, only 4,000 Certified Association Executives, a mere 2.5% of all professionals managing associations and non-profit organizations. If you aspire to become one of them, it's an excellent ambition. I'd like to help you succeed.
-
-
Great study guide
- By Shaina S on 06-10-20
By: D.A. Abrams
-
Certified Association Executive Exam
- Strategies for Study & Success
- By: D. A. Abrams
- Narrated by: Jack Chekijian
- Length: 4 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
This book is designed to do three things. First, it seeks to explain the CAE certification and its many benefits, in the hopes that you will join me in preparing for and attaining this credential. Second, it will provide a step-by-step process for preparing for the CAE examination, strategically and comprehensively. Third, it sets out to explain how to ready yourself for the test itself, and to offer specific recommendations and solid tactics for approaching it, so that you achieve your objective and complete it, successfully and with ease.
By: D. A. Abrams
-
Be a Boss
- The Ultimate Guide for New Leaders and Experienced Entrepeneurs
- By: K. Connors
- Narrated by: Stephen Strader, The Voice Ranger
- Length: 1 hr and 31 mins
- Unabridged
-
Overall
-
Performance
-
Story
Do you know what it's like to be the boss? If not, have you always wondered? Being a boss is much more than just delegating tasks and hiring/firing employees. It tasks specific characteristics and traits to become a successful and effective leader in management. If your company rewards those who put themselves forward and take the lead, then it's time to show them what you're capable of. If your company does not, then it's time to show them what they're missing!
-
-
A valuable resource for new leaders!
- By mashaziya on 11-17-17
By: K. Connors
-
PHR/SPHR Audio Study Guide!
- Complete A-Z Review. Best PHR Test Prep Book to Help You Prepare for the PHR Exam & Learn Test Secrets!
- By: Matt Webber
- Narrated by: Matyas J.
- Length: 3 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
This edition is an overview of all PHR concepts. Each section is divided into subsections making sure all aspects of the exam are covered! If you use our study guide in addition to pursuing other study methods, we are confident you will pass the PHR/SPHR exam!
-
-
Don't Waste Your Time
- By Porrapat Sorrathes on 06-12-19
By: Matt Webber
-
No Ego
- How Leaders Can Cut the Cost of Workplace Drama, End Entitlement, and Drive Big Results
- By: Cy Wakeman
- Narrated by: Cynthia Farrell
- Length: 4 hrs and 45 mins
- Unabridged
-
Overall
-
Performance
-
Story
No Ego is about increasing awareness of just how often individuals are operating out of ego at work, breeding drama and discord rather than innovation and constructive collaboration. It is high time to reinvent leadership thinking. The current work experience is so full of emotional waste that it's seen as a foregone cost in today's business environments. Cy Wakeman teaches straightforward strategies in which this time and energy can be re-commissioned and put toward the value that hired talent is intended to provide.
-
-
It's a good dose of reality, but not enough...
- By Phaethon on 02-25-20
By: Cy Wakeman
-
PMP Exam Prep Simplified
- Essential Tactics to Ace the Project Management Professional Exam on Your First Try
- By: Victoria Pembroke
- Narrated by: Mandy Grant-Grierson
- Length: 12 hrs and 32 mins
- Unabridged
-
Overall
-
Performance
-
Story
This guide transcends the traditional book format, serving as your comprehensive mentor through the elaborate and challenging terrains of the PMP exam. Imbued with a solid study strategy, it pledges to demystify complex concepts, assist in applying essential project management principles practically, and instill a confident, exam-ready mindset.
-
-
BOGUS REVIEWS!!
- By Brian on 03-25-24
-
Association Management Excellence
- Become an Expert by Preparing for the CAE EXAM
- By: D.A. Abrams
- Narrated by: Jack Chekijian
- Length: 5 hrs and 12 mins
- Unabridged
-
Overall
-
Performance
-
Story
The CAE certificate is one of the most selective and unique credentials in business today. There are, in fact, only 4,000 Certified Association Executives, a mere 2.5% of all professionals managing associations and non-profit organizations. If you aspire to become one of them, it's an excellent ambition. I'd like to help you succeed.
-
-
Great study guide
- By Shaina S on 06-10-20
By: D.A. Abrams
-
Certified Association Executive Exam
- Strategies for Study & Success
- By: D. A. Abrams
- Narrated by: Jack Chekijian
- Length: 4 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
This book is designed to do three things. First, it seeks to explain the CAE certification and its many benefits, in the hopes that you will join me in preparing for and attaining this credential. Second, it will provide a step-by-step process for preparing for the CAE examination, strategically and comprehensively. Third, it sets out to explain how to ready yourself for the test itself, and to offer specific recommendations and solid tactics for approaching it, so that you achieve your objective and complete it, successfully and with ease.
By: D. A. Abrams
-
Be a Boss
- The Ultimate Guide for New Leaders and Experienced Entrepeneurs
- By: K. Connors
- Narrated by: Stephen Strader, The Voice Ranger
- Length: 1 hr and 31 mins
- Unabridged
-
Overall
-
Performance
-
Story
Do you know what it's like to be the boss? If not, have you always wondered? Being a boss is much more than just delegating tasks and hiring/firing employees. It tasks specific characteristics and traits to become a successful and effective leader in management. If your company rewards those who put themselves forward and take the lead, then it's time to show them what you're capable of. If your company does not, then it's time to show them what they're missing!
-
-
A valuable resource for new leaders!
- By mashaziya on 11-17-17
By: K. Connors
-
PHR/SPHR Audio Study Guide!
- Complete A-Z Review. Best PHR Test Prep Book to Help You Prepare for the PHR Exam & Learn Test Secrets!
- By: Matt Webber
- Narrated by: Matyas J.
- Length: 3 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
This edition is an overview of all PHR concepts. Each section is divided into subsections making sure all aspects of the exam are covered! If you use our study guide in addition to pursuing other study methods, we are confident you will pass the PHR/SPHR exam!
-
-
Don't Waste Your Time
- By Porrapat Sorrathes on 06-12-19
By: Matt Webber
-
No Ego
- How Leaders Can Cut the Cost of Workplace Drama, End Entitlement, and Drive Big Results
- By: Cy Wakeman
- Narrated by: Cynthia Farrell
- Length: 4 hrs and 45 mins
- Unabridged
-
Overall
-
Performance
-
Story
No Ego is about increasing awareness of just how often individuals are operating out of ego at work, breeding drama and discord rather than innovation and constructive collaboration. It is high time to reinvent leadership thinking. The current work experience is so full of emotional waste that it's seen as a foregone cost in today's business environments. Cy Wakeman teaches straightforward strategies in which this time and energy can be re-commissioned and put toward the value that hired talent is intended to provide.
-
-
It's a good dose of reality, but not enough...
- By Phaethon on 02-25-20
By: Cy Wakeman
-
The Fearless Organization
- Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth
- By: Amy C. Edmondson
- Narrated by: Jennifer Jill Araya
- Length: 6 hrs and 43 mins
- Unabridged
-
Overall
-
Performance
-
Story
The Fearless Organization offers practical guidance for teams and organizations who are serious about success in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talent, but what good does this talent do if no one is able to speak their mind? The traditional culture of "fitting in" and "going along" spells doom in the knowledge economy. Success requires a continuous influx of new ideas, new challenges, and critical thought, and the interpersonal climate must not suppress, silence, ridicule, or intimidate.
-
-
The Foundation for Organizational Transformation
- By DG on 01-27-20
By: Amy C. Edmondson
-
Winning Grants
- How to Write Winning Grant Proposals That Will Get You Funding for Your Nonprofit
- By: James Ruell
- Narrated by: Robert Grindley
- Length: 3 hrs and 41 mins
- Unabridged
-
Overall
-
Performance
-
Story
Every now and then, nonprofits partner up with government agencies, foundations, and other such organizations to carry out projects with potential to change lives, improve scientific understanding, or for artistic works. For you and your nonprofit, that means drafting a grant proposal. No matter how impressive your vision looks on paper, unless your proposal aligns with the goals of the organization you seek grants from, you’re bound to get rejected. The good news is, with Winning Grants, you’re only a few steps away from the secret to writing winning grants.
-
-
Excellent guide to successful grant writing
- By Katie Deits on 10-26-24
By: James Ruell
-
PHR/SPHR Audio Study Guide: Practice Questions Edition!
- Best PHR Test Prep to Help You Prepare for the PHR Exam & Learn Test Secrets!
- By: Matt Webber
- Narrated by: Matyas J.
- Length: 3 hrs and 24 mins
- Unabridged
-
Overall
-
Performance
-
Story
The PHR test is a challenging exam. It is normal to have some anxiety about taking this test. The test has 225 multiple-choice questions, and they have to be answered within four hours. The questions are randomly generated, and each test is unique. Thorough preparation cannot be overlooked! That is why the author Matt Webber, a human resources professional, developed the PHR/SPHR Audio Study Guide! This edition is a practice-questions edition that contains multiple-choice questions with detailed rationales.
-
-
Helpful!
- By Hope on 07-25-19
By: Matt Webber
-
The Psychology of Information Security
- By: Leron Zinatullin
- Narrated by: Peter Silverleaf
- Length: 2 hrs and 12 mins
- Unabridged
-
Overall
-
Performance
-
Story
Based on insights gained from academic research, as well as interviews with UK-based security professionals from various sectors, The Psychology of Information Security describes how resolving conflicts between security compliance and human behavior explains the importance of careful risk management and how to align a security program with wider business objectives, providing methods and techniques to engage stakeholders and encourage buy-in.
-
-
Good insight
- By Antonio Rodgers on 04-14-19
By: Leron Zinatullin
-
90 Days: A CISO’s Journey to Impact
- Define Your Role
- By: SentinelOne Publication, Migo Kedem - introduction
- Narrated by: SentinelOne
- Length: 53 mins
- Unabridged
-
Overall
-
Performance
-
Story
In our first publication, 90 Days: A CISO’s Journey to Impact, we profile some of the world’s leading enterprise cybersecurity leaders. They share their views on the role and advice to create rapid impact in a reasonable amount of time - 90 days. It is our hope that listeners, whether existing or future CISOs, gain insights to continuously improve and be their most effective selves.
-
-
Audio Book is only about 30 minutes long
- By Brad on 06-10-23
By: SentinelOne Publication, and others
-
Do Safety Differently
- By: Sidney Dekker, Todd Conklin
- Narrated by: Jay Allen, Sidney Dekker, Todd Conklin
- Length: 5 hrs and 6 mins
- Unabridged
-
Overall
-
Performance
-
Story
It is hard to change almost a lifetime of your organization’s thinking about safety in the traditional way and it is really difficult to change your organization’s history of bureaucracy that continues to reinforce the traditional safety definitions and metrics our organizations have used for many years. Let’s face it, change even for the better is hard to do. Doing Safety Differently is a discussion between two friends on what they have learned by watching organizations around the world change the way they do work.
-
-
It’s possible to change our mindset when we think and work around safety.
- By GUSTAVO Arriens on 09-12-24
By: Sidney Dekker, and others
-
Helping
- How to Offer, Give, and Receive Help (The Humble Leadership Series, Book 1)
- By: Edgar Schein
- Narrated by: Joe Bronzi
- Length: 5 hrs and 5 mins
- Unabridged
-
Overall
-
Performance
-
Story
Helping is a fundamental human activity, but it can also be a frustrating one. All too often, to our bewilderment, our sincere offers of help are resented, resisted, or refused - and we often react the same way when people try to help us. Why is it so difficult to provide or accept help? How can we make the whole process easier?
-
-
Great book, poor narrator
- By Tracey on 06-05-23
By: Edgar Schein
-
Non-Invasive Data Governance
- By: Robert S. Seiner
- Narrated by: Randal Schaffer
- Length: 4 hrs and 18 mins
- Unabridged
-
Overall
-
Performance
-
Story
Data governance programs focus on authority and accountability for the management of data as a valued organizational asset. Non-Invasive Data Governance focuses on formalizing existing accountability for the management of data and improving formal communications, protection, and quality efforts through effective stewarding of data resources.
-
-
Get the hard copy!
- By Grace on 02-09-24
By: Robert S. Seiner
-
Cybersecurity Program Development for Business
- The Essential Planning Guide
- By: Chris Moschovitis
- Narrated by: Sean Pratt
- Length: 9 hrs and 9 mins
- Unabridged
-
Overall
-
Performance
-
Story
This essential guide, with its dozens of examples and case studies, breaks down every element of the development and management of a cybersecurity program for the executive. From understanding the need, to core risk management principles, to threats, tools, roles, and responsibilities, this book walks the listener through each step of developing and implementing a cybersecurity program. If you're a business manager or executive who needs to make sense of cybersecurity, this audiobook demystifies it for you.
-
-
Best Reference for Cyber Program Development
- By Roger Swanson on 07-19-18
-
Cybersecurity Leadership
- Powering the Modern Organization
- By: Mansur Hasib
- Narrated by: Mansur Hasib
- Length: 7 hrs and 3 mins
- Unabridged
-
Overall
-
Performance
-
Story
Cybersecurity involves people, policy, and technology. Yet most books and academic programs cover only technology. Hence the implementation of cybersecurity as a people powered perpetual innovation and productivity engine is not done. People think they can buy cybersecurity as a product when in fact the discipline is the modern practice of digital business strategy. People also equate cybersecurity with information security or security alone. However, security is a state, while cybersecurity is a process.
-
-
CIOs and CISOs should read this book...
- By Chad L Fulgham on 08-12-15
By: Mansur Hasib
-
Auditing: The Ultimate Guide to Performing Internal and External Audits
- By: Greg Shields
- Narrated by: Sam Slydell
- Length: 3 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
Over the course of this audiobook, you're going to learn a whole lot about many different topics: from risk assessment to the different types of audits, all the way to how to perform all of them and file a report. You'll also discover how auditing relates to accounting and how you yourself can be a great auditor and perform your job extremely well.
-
-
Excellent.
- By Razan Diraf on 10-08-18
By: Greg Shields
-
PHR/SPHR Audio Study Guide - Complete Review & Practice Questions!
- Best PHR Test Prep Book to Help You Prepare for the Exam & Get Your Certification!
- By: Matt Webber
- Narrated by: Matyas J.
- Length: 6 hrs and 16 mins
- Unabridged
-
Overall
-
Performance
-
Story
You are no doubt a busy professional with a lot of things going on! It can be challenging to find the time to read and study for the PHR/SPHR test! However, the truth is that the PHR test is a challenging one. It is normal to have some anxiety about taking this test. The test is 225 multiple-choice questions, and they have to be answered within four hours. The questions are randomly generated, and each test is unique.
-
-
Is Matyas J a computer? Is this book for real?
- By Audra on 08-28-21
By: Matt Webber
Related to this topic
-
Blind Spots
- Why We Fail to Do What’s Right and What to Do about It
- By: Max H. Bazerman, Ann E. Tenbrunsel
- Narrated by: Kate McQueen
- Length: 7 hrs and 18 mins
- Unabridged
-
Overall
-
Performance
-
Story
When confronted with an ethical dilemma, most of us like to think we would stand up for our principles. But we are not as ethical as we think we are. In Blind Spots, leading business ethicists Max Bazerman and Ann Tenbrunsel examine the ways we overestimate our ability to do what is right and how we act unethically without meaning to.
-
-
Great book! Poor narration
- By Susie on 11-20-17
By: Max H. Bazerman, and others
-
Clarity First
- How Smart Leaders and Organizations Achieve Outstanding Performance
- By: Karen Martin
- Narrated by: Karen Martin
- Length: 8 hrs and 25 mins
- Unabridged
-
Overall
-
Performance
-
Story
Through her global consulting projects, keynote speeches, and work with thousands of leaders, Karen has seen first-hand how a pervasive lack of clarity strangles business performance and erodes employee engagement. Ambiguity is the corporate default state, a condition so prevalent that “tolerance for ambiguity” has become a clichéd job requirement. It doesn’t have to be this way.
-
-
Not for me - dislike narrator's voice +
- By sharing1 on 10-11-19
By: Karen Martin
-
The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- By: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
- Length: 6 hrs and 37 mins
- Unabridged
-
Overall
-
Performance
-
Story
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
-
-
If you are a CXer, you have to read/listen to it
- By Shirley Campbell on 05-26-23
By: Matthew Dixon, and others
-
Organizational Culture and Leadership, Fifth Edition
- By: Edgar H. Schein, Peter Schein
- Narrated by: Noah Michael Levine
- Length: 12 hrs and 34 mins
- Unabridged
-
Overall
-
Performance
-
Story
Organizational Culture and Leadership is the classic reference for managers and students seeking a deeper understanding of the inter-relationship of organizational culture dynamics and leadership. Author Edgar Schein is the 'father' of organizational culture, world-renowned for his expertise and research in the field; in this book, he analyzes and illustrates through cases the abstract concept of culture and shows its importance to the management of organizational change.
-
-
Terrible listening experience
- By Ashley on 01-26-19
By: Edgar H. Schein, and others
-
The Essential HR Handbook, 10th Anniversary Edition
- A Quick and Handy Resource for Any Manager or HR Professional
- By: Sharon Armstrong, Barbara Mitchell
- Narrated by: Robin Miles
- Length: 6 hrs and 8 mins
- Unabridged
-
Overall
-
Performance
-
Story
Whether you're a small business owner, a manager in a business without an HR department, or even a seasoned HR professional, The Essential HR Handbook will help you handle any personnel problem - from onboarding to outplacement - quickly and easily. This fully updated 10th anniversary edition is packed with information, tools, checklists, sample forms, and timely tips to guide you through the maze of personnel issues in today's complex business environment.
-
-
Good technical HR resource
- By Amazon Customer on 02-02-24
By: Sharon Armstrong, and others
-
How Did That Happen?
- Holding People Accountable for Results the Positive, Principled Way
- By: Roger Connors, Tom Smith
- Narrated by: Lloyd James
- Length: 9 hrs and 53 mins
- Unabridged
-
Overall
-
Performance
-
Story
Drawing on case studies, many from client companies, the authors show how to establish clear expectations and manage the unmet expectations that inevitably occur. And they offer a positive, principled way that engages hearts and minds. This book can help people at every level---from senior executives to front-line workers---enjoy greater productivity, profitability, and job satisfaction.
-
-
HELP - How Can I Get The Lost Hours Back ?
- By Mike on 09-23-09
By: Roger Connors, and others
-
Blind Spots
- Why We Fail to Do What’s Right and What to Do about It
- By: Max H. Bazerman, Ann E. Tenbrunsel
- Narrated by: Kate McQueen
- Length: 7 hrs and 18 mins
- Unabridged
-
Overall
-
Performance
-
Story
When confronted with an ethical dilemma, most of us like to think we would stand up for our principles. But we are not as ethical as we think we are. In Blind Spots, leading business ethicists Max Bazerman and Ann Tenbrunsel examine the ways we overestimate our ability to do what is right and how we act unethically without meaning to.
-
-
Great book! Poor narration
- By Susie on 11-20-17
By: Max H. Bazerman, and others
-
Clarity First
- How Smart Leaders and Organizations Achieve Outstanding Performance
- By: Karen Martin
- Narrated by: Karen Martin
- Length: 8 hrs and 25 mins
- Unabridged
-
Overall
-
Performance
-
Story
Through her global consulting projects, keynote speeches, and work with thousands of leaders, Karen has seen first-hand how a pervasive lack of clarity strangles business performance and erodes employee engagement. Ambiguity is the corporate default state, a condition so prevalent that “tolerance for ambiguity” has become a clichéd job requirement. It doesn’t have to be this way.
-
-
Not for me - dislike narrator's voice +
- By sharing1 on 10-11-19
By: Karen Martin
-
The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- By: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
- Length: 6 hrs and 37 mins
- Unabridged
-
Overall
-
Performance
-
Story
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
-
-
If you are a CXer, you have to read/listen to it
- By Shirley Campbell on 05-26-23
By: Matthew Dixon, and others
-
Organizational Culture and Leadership, Fifth Edition
- By: Edgar H. Schein, Peter Schein
- Narrated by: Noah Michael Levine
- Length: 12 hrs and 34 mins
- Unabridged
-
Overall
-
Performance
-
Story
Organizational Culture and Leadership is the classic reference for managers and students seeking a deeper understanding of the inter-relationship of organizational culture dynamics and leadership. Author Edgar Schein is the 'father' of organizational culture, world-renowned for his expertise and research in the field; in this book, he analyzes and illustrates through cases the abstract concept of culture and shows its importance to the management of organizational change.
-
-
Terrible listening experience
- By Ashley on 01-26-19
By: Edgar H. Schein, and others
-
The Essential HR Handbook, 10th Anniversary Edition
- A Quick and Handy Resource for Any Manager or HR Professional
- By: Sharon Armstrong, Barbara Mitchell
- Narrated by: Robin Miles
- Length: 6 hrs and 8 mins
- Unabridged
-
Overall
-
Performance
-
Story
Whether you're a small business owner, a manager in a business without an HR department, or even a seasoned HR professional, The Essential HR Handbook will help you handle any personnel problem - from onboarding to outplacement - quickly and easily. This fully updated 10th anniversary edition is packed with information, tools, checklists, sample forms, and timely tips to guide you through the maze of personnel issues in today's complex business environment.
-
-
Good technical HR resource
- By Amazon Customer on 02-02-24
By: Sharon Armstrong, and others
-
How Did That Happen?
- Holding People Accountable for Results the Positive, Principled Way
- By: Roger Connors, Tom Smith
- Narrated by: Lloyd James
- Length: 9 hrs and 53 mins
- Unabridged
-
Overall
-
Performance
-
Story
Drawing on case studies, many from client companies, the authors show how to establish clear expectations and manage the unmet expectations that inevitably occur. And they offer a positive, principled way that engages hearts and minds. This book can help people at every level---from senior executives to front-line workers---enjoy greater productivity, profitability, and job satisfaction.
-
-
HELP - How Can I Get The Lost Hours Back ?
- By Mike on 09-23-09
By: Roger Connors, and others
What listeners say about No Complaints, No Lawsuits
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
-
Overall
-
Performance
-
Story
- Hollie Self
- 09-28-20
Love This
RM is constantly evolving. This book is up to date in 2020. A great listen
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!