The Art and Science of Running a Car Dealership
Perfect Dealership
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
Get 2 free audiobooks during trial.
Buy for $6.95
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrated by:
-
Will Stauff
-
By:
-
Max Zanan
About this listen
This book is the pocket guide I wish I had when I first became a general manager of a Mitsubishi dealership in New York. Honestly, I am not the brightest star in the sky and made every mistake anyone could’ve possibly made. Unfortunately, I see dealer principals/general managers/general sales managers making the same mistakes today. The only difference is the time and consequences of these mistakes.
I got my first GM gig in 2004. That was in the beginning days of the internet, before millennials joined the workforce, and way before any viable disrupters entered the market space. It was a lot easier to get away with mistakes then. I don’t think you could get away with making the same mistakes now. The stakes are too high. Automotive retail profit margins are tiny. According to the National Automobile Dealers Association (NADA), the automotive net profit margin as of March 31, 2019 was merely 1.38 percent. As a result, every misstep makes it harder to stay in business.
The car business desperately needs better leadership skills, understanding of social media, inventory management, fixed operations, and so much more. There is no educational barrier to the entry into car business, and there are only a handful of universities offering a major in car dealership general management, such as Liberty and Keiser. On top of that, only a tiny percentage of dealer principals and general managers attend the National Automobile Dealer Association University. That means that a vast majority of general managers receive training on the job, even if we took business-related classes in college.
The auto business is a different animal. General information will only carry you so far. That is exactly why general managers make the same mistakes year after year. My goal is to break this vicious cycle and provide as much information as possible to ensure that automotive retail survives the disruptions we are witnessing today. We need to be ready for the next generation of car buyers, people who are more computer-savvy and not afraid to search for better deals.
According to surveys, 80 percent of millennials plan to buy a vehicle in the next five years. In fact, millennials worldwide will buy about 40 percent of all vehicles in the next decade. At the same time, they spend an average of 17 hours online before going to a dealership.
Are you ready for them?
©2019 Max Zanan (P)2019 Max ZananListeners also enjoyed...
-
Car Business 101
- #CrazyShitCarDealersDo
- By: Max Zanan
- Narrated by: Will Stauff
- Length: 1 hr and 31 mins
- Unabridged
-
Overall
-
Performance
-
Story
Consumers are dissatisfied with the sales process in brick and mortar dealerships and that is the driving force behind the rise of Carvana and other industry disrupters. However, it is not too late to fix the way car dealerships operate and improve their reputation. Car Business 101 highlights irrational and counterproductive behavior that car dealers engage in on a daily basis. If you own or work in a car dealership it will be easy to recognize insanity that goes on in Sales, F&I, BDC, HR, and the Parts & Service departments.
-
-
This Should be a mandatory read......
- By Mike Dobson on 07-24-19
By: Max Zanan
-
Gross Deception
- A Tale of Shifting Markets, Shrinking Margins, and the New Truth of Used Car Profitability
- By: Dale Pollak
- Narrated by: Brian Holsopple
- Length: 4 hrs and 43 mins
- Unabridged
-
Overall
-
Performance
-
Story
Dale Pollak, innovator and leader of the automotive sales and management industry, will once again, have you rethinking how to manage the used car business. More than a how-to business book, Gross Deception is a story of finding a problem in the reliance on gross profit and the trials to create a solution. This thoughtfully written book not only shows you the trial and error of potential answers, but also how to apply the answer that culminated from years of work.
-
-
Reads like a VAuto advertisement
- By Dante Johnson on 11-27-24
By: Dale Pollak
-
Car Dog Millionaire
- How to Sell Cars and Make Money at Your Internet Dealership
- By: Jim Flint, Michelle Lenzen
- Narrated by: Bill Stoneking
- Length: 4 hrs and 29 mins
- Unabridged
-
Overall
-
Performance
-
Story
As a 20-year veteran marketer renowned for growing businesses of all types, Jim Flint knows firsthand the difference a dealer's digital presence can bring to real-life sales. And in Car Dog Millionaire, he shares the valuable research he's conducted over the years - combined with Google's own astonishing data on how website visits correlate to car sales.
-
-
Compelling and Insightful
- By Mike Johnson on 07-11-16
By: Jim Flint, and others
-
Dealership Process Secrets
- By: Philip J. Cheatham
- Narrated by: Philip J. Cheatham
- Length: 3 hrs and 21 mins
- Unabridged
-
Overall
-
Performance
-
Story
After revolutionizing the digital desk-log and then running some of the best performing dealerships in the country, Philip Cheatham returns with a step-by-step playbook, taking you on a journey to transform your dealership and accelerate your path to a top-performing store. No matter your product, your dealership size, or how well you're operating, this book will provide the processes to help you achieve your sales goals more rapidly than you ever thought possible.
-
-
I loved it
- By Anonymous User on 11-23-24
-
Be Your Own Boss! Used Car Dealership Business Start-up
- A Detail Step by Step Guide to Starting a Successful Preowned Car Lot Business for All 50 States
- By: Jack Porter
- Narrated by: Ric Chetter
- Length: 1 hr and 48 mins
- Unabridged
-
Overall
-
Performance
-
Story
Are you looking to start a business that really matters? Car dealership owners provide a much-needed service to our communities, and this service is with a personal touch that cannot be achieved via an online-only buying experience. Sometimes, it appears that there are more cars on the road than people already, how could you possibly make any money in this industry? The market has never been better for individuals who are striving to begin their own used car dealership. Used car dealerships are a recession-sturdy business model.
-
-
Informative and motivating
- By Rammy Abdul on 03-02-20
By: Jack Porter
-
The Art of F&I
- By: Lloyd W. Trushel
- Narrated by: Lloyd W. Trushel
- Length: 2 hrs and 34 mins
- Unabridged
-
Overall
-
Performance
-
Story
There are many books on how to succeed in F&I. Experts are everywhere, trying to give you advice on how to be successful. You see magazines, blogs, podcasts, and even TV shows, telling you how to maximize your profits and how to overcome any objection. Yet, something is still missing. Customer satisfaction is incredibly low.
-
-
Quick and Quality
- By Logan on 09-23-24
By: Lloyd W. Trushel
-
Car Business 101
- #CrazyShitCarDealersDo
- By: Max Zanan
- Narrated by: Will Stauff
- Length: 1 hr and 31 mins
- Unabridged
-
Overall
-
Performance
-
Story
Consumers are dissatisfied with the sales process in brick and mortar dealerships and that is the driving force behind the rise of Carvana and other industry disrupters. However, it is not too late to fix the way car dealerships operate and improve their reputation. Car Business 101 highlights irrational and counterproductive behavior that car dealers engage in on a daily basis. If you own or work in a car dealership it will be easy to recognize insanity that goes on in Sales, F&I, BDC, HR, and the Parts & Service departments.
-
-
This Should be a mandatory read......
- By Mike Dobson on 07-24-19
By: Max Zanan
-
Gross Deception
- A Tale of Shifting Markets, Shrinking Margins, and the New Truth of Used Car Profitability
- By: Dale Pollak
- Narrated by: Brian Holsopple
- Length: 4 hrs and 43 mins
- Unabridged
-
Overall
-
Performance
-
Story
Dale Pollak, innovator and leader of the automotive sales and management industry, will once again, have you rethinking how to manage the used car business. More than a how-to business book, Gross Deception is a story of finding a problem in the reliance on gross profit and the trials to create a solution. This thoughtfully written book not only shows you the trial and error of potential answers, but also how to apply the answer that culminated from years of work.
-
-
Reads like a VAuto advertisement
- By Dante Johnson on 11-27-24
By: Dale Pollak
-
Car Dog Millionaire
- How to Sell Cars and Make Money at Your Internet Dealership
- By: Jim Flint, Michelle Lenzen
- Narrated by: Bill Stoneking
- Length: 4 hrs and 29 mins
- Unabridged
-
Overall
-
Performance
-
Story
As a 20-year veteran marketer renowned for growing businesses of all types, Jim Flint knows firsthand the difference a dealer's digital presence can bring to real-life sales. And in Car Dog Millionaire, he shares the valuable research he's conducted over the years - combined with Google's own astonishing data on how website visits correlate to car sales.
-
-
Compelling and Insightful
- By Mike Johnson on 07-11-16
By: Jim Flint, and others
-
Dealership Process Secrets
- By: Philip J. Cheatham
- Narrated by: Philip J. Cheatham
- Length: 3 hrs and 21 mins
- Unabridged
-
Overall
-
Performance
-
Story
After revolutionizing the digital desk-log and then running some of the best performing dealerships in the country, Philip Cheatham returns with a step-by-step playbook, taking you on a journey to transform your dealership and accelerate your path to a top-performing store. No matter your product, your dealership size, or how well you're operating, this book will provide the processes to help you achieve your sales goals more rapidly than you ever thought possible.
-
-
I loved it
- By Anonymous User on 11-23-24
-
Be Your Own Boss! Used Car Dealership Business Start-up
- A Detail Step by Step Guide to Starting a Successful Preowned Car Lot Business for All 50 States
- By: Jack Porter
- Narrated by: Ric Chetter
- Length: 1 hr and 48 mins
- Unabridged
-
Overall
-
Performance
-
Story
Are you looking to start a business that really matters? Car dealership owners provide a much-needed service to our communities, and this service is with a personal touch that cannot be achieved via an online-only buying experience. Sometimes, it appears that there are more cars on the road than people already, how could you possibly make any money in this industry? The market has never been better for individuals who are striving to begin their own used car dealership. Used car dealerships are a recession-sturdy business model.
-
-
Informative and motivating
- By Rammy Abdul on 03-02-20
By: Jack Porter
-
The Art of F&I
- By: Lloyd W. Trushel
- Narrated by: Lloyd W. Trushel
- Length: 2 hrs and 34 mins
- Unabridged
-
Overall
-
Performance
-
Story
There are many books on how to succeed in F&I. Experts are everywhere, trying to give you advice on how to be successful. You see magazines, blogs, podcasts, and even TV shows, telling you how to maximize your profits and how to overcome any objection. Yet, something is still missing. Customer satisfaction is incredibly low.
-
-
Quick and Quality
- By Logan on 09-23-24
By: Lloyd W. Trushel
-
Way of the Wolf
- Straight Line Selling: Master the Art of Persuasion, Influence, and Success
- By: Jordan Belfort
- Narrated by: Jordan Belfort
- Length: 7 hrs and 48 mins
- Unabridged
-
Overall
-
Performance
-
Story
For the first time ever, Jordan Belfort opens his playbook and gives listeners access to his exclusive step-by-step system - the same system he used to create massive wealth for himself, his clients, and his sales teams. Until now, this revolutionary program was available only through Jordan's $1,997 online training. Now, in Way of the Wolf, Belfort is ready to unleash the power of persuasion to a whole new generation of listeners, revealing how anyone can bounce back from devastating setbacks, master the art of persuasion, and build wealth.
-
-
I can’t believe he wrote this book
- By Brett Ritchison on 10-04-17
By: Jordan Belfort
-
The Closer's Survival Guide - Third Edition
- By: Grant Cardone
- Narrated by: Grant Cardone
- Length: 5 hrs and 33 mins
- Unabridged
-
Overall
-
Performance
-
Story
The most powerful arsenal of closes ever! This audiobook over 120 Closes includes: 31 Money Closes, 17 Time Related Closes, 3 Pressure Closes, 3 Agreement Closes, 8 Decision Closes, and another 64 of the most creative closes you will ever find in one book! Financial "Closing" is the final step in the pursuit of ANY goal. This thing called closing is not just something that sales people do but something that applies to every person.
-
-
If you want to be a closer, this book is for you.
- By Quella on 03-19-17
By: Grant Cardone
-
Secrets of Selling
- By: Grant Cardone
- Narrated by: Grant Cardone
- Length: 58 mins
- Unabridged
-
Overall
-
Performance
-
Story
How to gain the attention you need to succeed in any economy.
-
-
Excellent
- By JPM on 01-08-15
By: Grant Cardone
-
12 Months to $1 Million
- How to Pick a Winning Product, Build a Real Business, and Become a Seven-Figure Entrepreneur
- By: Ryan Daniel Moran
- Narrated by: Ryan Daniel Moran
- Length: 7 hrs and 38 mins
- Unabridged
-
Overall
-
Performance
-
Story
By cutting out the noise and providing a clear and proven plan, this road map helps even brand-new entrepreneurs make decisions quickly, get their product up for sale, and launch it to a crowd that is ready and waiting to buy. This one-year plan will guide you through the three stages to your first $1 million: the Grind (months 0-4), the Growth (months 5-8), and the Gold (months 9-12). If your goal is to be a full-time entrepreneur, get ready for one chaotic, stressful, and rewarding year. If you have the guts to complete it, you will be the proud owner of a million-dollar business.
-
-
Good, but a Little Misleading
- By Chris Love on 11-28-20
-
Your Next Five Moves
- Master the Art of Business Strategy
- By: Patrick Bet-David
- Narrated by: Patrick Bet-David
- Length: 8 hrs and 6 mins
- Unabridged
-
Overall
-
Performance
-
Story
From the creator of Valuetainment, the number-one YouTube channel for entrepreneurs, and “one of the most exciting thinkers” (Ray Dalio, author of Principles) in business today, comes a practical and effective guide for thinking more clearly and achieving your most audacious professional goals.
-
-
Mediocre; few actionable take-aways.
- By Michael on 10-31-20
-
The Rainmaker
- Fundamentals of the Car Dealer's Desk Manager
- By: Chris Martinez
- Narrated by: Milan Quinteros
- Length: 1 hr and 30 mins
- Unabridged
-
Overall
-
Performance
-
Story
Most desk managers believe that printing out a foursquare or saying "no" to a salesperson on a proposed deal makes them a strong team member. In reality, what makes a great desk manager is the ability to be a rainmaker. If you've wondered what it takes to grow a dealership without all the fancy advertising and gimmicks and why your role as desk manager is critically important, this comprehensive pocket guide is for you.
-
-
Must listen if you’re in the car business!
- By DAVID STINSON on 01-06-23
By: Chris Martinez
-
The Millionaire Booklet
- By: Grant Cardone
- Narrated by: Grant Cardone
- Length: 1 hr and 18 mins
- Unabridged
-
Overall
-
Performance
-
Story
The Millionaire Booklet was created for you to keep close to you until you become a millionaire. The eight steps Grant lays out are in a very simple-to-understand language that will allow you to get started today in creating the money you deserve. Let's face it, your parents didn't teach you how to get rich and the schools and colleges don't even talk about it. At a time when more and more people are slipping out of the middle class into poverty, more people are becoming rich.
-
-
Grant is awesome - but don't bother with this one
- By Anonymous Buyer on 07-26-16
By: Grant Cardone
-
Sales Management. Simplified
- The Straight Truth About Getting Exceptional Results from Your Sales Team
- By: Mike Weinberg
- Narrated by: L. J. Ganser
- Length: 6 hrs and 57 mins
- Unabridged
-
Overall
-
Performance
-
Story
Why do sales organizations fall short? Every day expert consultants like Mike Weinberg are called on by companies large and small to find the answer - and it's one that may surprise you. Typically the issue lies not with the sales team - but with how it is being led. Through their attitude and actions, senior executives and sales managers unknowingly undermine performance. In Sales Management. Simplified. Weinberg tells it straight, calling out the problems plaguing sales forces and the costly mistakes made by even the best-intentioned sales managers.
-
-
Results over Activity? Results win
- By Amazon Customer on 04-01-16
By: Mike Weinberg
-
If You're Not First, You're Last
- Sales Strategies to Dominate Your Market and Beat Your Competition
- By: Grant Cardone
- Narrated by: Grant Cardone
- Length: 7 hrs and 47 mins
- Unabridged
-
Overall
-
Performance
-
Story
During economic contractions, it becomes much more difficult to sell your products, maintain your customer base, and gain market share. Mistakes become more costly, and failure becomes a real possibility for all those who are not able to make the transition. But imagine being able to sell your products when others cannot, being able to take market share from your competitors, and knowing the precise formulas that would allow you to expand your sales while others make excuses.
-
-
Connected in 30 seconds
- By Dunk on 10-08-16
By: Grant Cardone
-
The Virtual CEO
- How to Run Any Business on Autopilot from Anywhere Using Artificial Intelligence
- By: Dani Dennis, Fifth and Rich
- Narrated by: Jenn Johnson
- Length: 2 hrs and 27 mins
- Unabridged
-
Overall
-
Performance
-
Story
Are you ready to unlock the transformative potential of artificial intelligence and revolutionize the way you run your business? Introducing The Virtual CEO: How to Run Any Business on Autopilot from Anywhere Using Artificial Intelligence. This groundbreaking guide is designed to empower aspiring entrepreneurs and established business owners alike.
-
-
A+ for Dani Dennis Fifth & Rich
- By Avid listener on 08-09-23
By: Dani Dennis, and others
-
Velocity 2.0
- From Paint to Pixels
- By: Dale Pollak
- Narrated by: Traber Burns
- Length: 5 hrs and 46 mins
- Unabridged
-
Overall
-
Performance
-
Story
Velocity 2.0 is the second book from retail automotive industry expert, entrepreneur and former dealer, Dale Pollak. The book picks up where Dale's Velocity: From the Front Line to the Bottom Line leaves off, revealing new ROI-based management metrics and processes dealers can use to operate more efficient and profitable used vehicle departments.
-
-
The future of Used Car Sales
- By Anthony Merida on 03-20-18
By: Dale Pollak
-
Home Service Millionaire
- How I Went from $50,000 in Debt to a $30 Million+ Business in Seven Years
- By: Tommy Mello
- Narrated by: Tommy Mello
- Length: 4 hrs and 23 mins
- Unabridged
-
Overall
-
Performance
-
Story
In 2010, Tommy Mello became the sole owner/operator of a single garage door service business with $50,000 in debt. Today, A1Garage generates over $30 million in annual revenue, with over 250 employees in 12 states. He shows home service business owners how he did it, and they, too, can in Home Service Millionaire. If you’re like most home service business owners, you are probably just scraping by. You can’t grow your business because there aren’t any more hours in a day.
-
-
sales pitch
- By Joshua Zgieb on 08-22-19
By: Tommy Mello
Related to this topic
-
Scale
- Seven Proven Principles to Grow Your Business and Get Your Life Back
- By: Jeff Hoffman, David Finkel
- Narrated by: David Finkel
- Length: 7 hrs and 14 mins
- Unabridged
-
Overall
-
Performance
-
Story
Business owners want growth but fear it will take over their lives. Surprisingly, the only way to truly grow your company is to reduce its reliance on you - to scale. Jeff Hoffman and David Finkel offer a blueprint to rapidly grow your business while also gaining more freedom. Based on their own experiences starting, scaling, and effectively exiting from multiple successful companies, they provide seven clear principles that will help you determine the best strategy for growth in your company.
-
-
All stuff no fluff
- By Jonathan Bonanno on 05-25-21
By: Jeff Hoffman, and others
-
Shark Tank Jump Start Your Business
- How to Launch and Grow a Business from Concept to Cash
- By: Michael Parrish DuDell, Mark Cuban, Barbara Corcoran, and others
- Narrated by: Michael Parrish DuDell
- Length: 6 hrs and 5 mins
- Unabridged
-
Overall
-
Performance
-
Story
From the ABC hit show Shark Tank, this book - filled with practical advice and introductions from the Sharks themselves - will be the ultimate resource for anyone thinking about starting a business or growing the one they have. Full of tips for navigating the confusing world of entrepreneurship, the book will intersperse words of wisdom with inspirational stories from the show.
-
-
Middle School material. Vague, no depth.
- By nate on 12-22-13
By: Michael Parrish DuDell, and others
-
The Automatic Customer
- Creating a Subscription Business in Any Industry
- By: John Warrillow
- Narrated by: Don Hagen
- Length: 5 hrs and 15 mins
- Unabridged
-
Overall
-
Performance
-
Story
The lifeblood of your business is repeat customers. But customers can be fickle, markets shift, and competitors are ruthless. So how do you ensure a steady flow of repeat business? The secret--no matter what industry you're in--is finding and keeping automatic customers. These days virtually anything you need can be purchased through a subscription, with more convenience than ever before.
-
-
Can be applied to almost any business
- By C Mason on 02-25-15
By: John Warrillow
-
What Customers Crave
- How to Create Relevant and Memorable Experiences at Every Touchpoint
- By: Nicholas J. Webb
- Narrated by: James Foster
- Length: 7 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
The best companies in the world discover what their customers desire - and then deliver it in memorable and deeply human experiences. How well do you know your customers? What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you're well on your way to success
-
-
Must read if you are looking for a way to improve your business
- By Anonymous User on 05-06-20
By: Nicholas J. Webb
-
Company of One
- Why Staying Small Is the Next Big Thing for Business
- By: Paul Jarvis
- Narrated by: Paul Jarvis
- Length: 7 hrs and 32 mins
- Unabridged
-
Overall
-
Performance
-
Story
Paul Jarvis left the corporate world when he realized that working in a high-pressure, high profile world was not his idea of success. In Company of One, Jarvis explains how you can find the right pathway to do the same, including planning how to set up your shop, determining your desired revenues, dealing with unexpected crises, keeping your key clients happy, and of course, doing all of this on your own. Company of One is a refreshingly new approach centered on staying small and avoiding growth, for any size business.
-
-
Starts out strong...
- By Oliver Nielsen on 05-02-20
By: Paul Jarvis
-
Inbound Selling
- How to Change the Way You Sell to Match How People Buy
- By: Brian Signorelli
- Narrated by: Kevin Stillwell
- Length: 7 hrs and 14 mins
- Unabridged
-
Overall
-
Performance
-
Story
Over the past decade, Inbound Marketing has changed the way companies earn buyers’ trust and build their brands - through meaningful, helpful content. But with that change comes unprecedented access to information in a few quick keystrokes. Enter the age of the empowered buyer, one who no longer has to rely on a sales rep to research their challenges or learn more about how a company’s offering might fit their needs. Now, with more than 60 percent of purchasing decisions made in the absence of a sales rep, the role of the rep itself has been called into question.
-
-
Should be titled sales and sales management 101
- By James on 12-11-23
By: Brian Signorelli
-
Scale
- Seven Proven Principles to Grow Your Business and Get Your Life Back
- By: Jeff Hoffman, David Finkel
- Narrated by: David Finkel
- Length: 7 hrs and 14 mins
- Unabridged
-
Overall
-
Performance
-
Story
Business owners want growth but fear it will take over their lives. Surprisingly, the only way to truly grow your company is to reduce its reliance on you - to scale. Jeff Hoffman and David Finkel offer a blueprint to rapidly grow your business while also gaining more freedom. Based on their own experiences starting, scaling, and effectively exiting from multiple successful companies, they provide seven clear principles that will help you determine the best strategy for growth in your company.
-
-
All stuff no fluff
- By Jonathan Bonanno on 05-25-21
By: Jeff Hoffman, and others
-
Shark Tank Jump Start Your Business
- How to Launch and Grow a Business from Concept to Cash
- By: Michael Parrish DuDell, Mark Cuban, Barbara Corcoran, and others
- Narrated by: Michael Parrish DuDell
- Length: 6 hrs and 5 mins
- Unabridged
-
Overall
-
Performance
-
Story
From the ABC hit show Shark Tank, this book - filled with practical advice and introductions from the Sharks themselves - will be the ultimate resource for anyone thinking about starting a business or growing the one they have. Full of tips for navigating the confusing world of entrepreneurship, the book will intersperse words of wisdom with inspirational stories from the show.
-
-
Middle School material. Vague, no depth.
- By nate on 12-22-13
By: Michael Parrish DuDell, and others
-
The Automatic Customer
- Creating a Subscription Business in Any Industry
- By: John Warrillow
- Narrated by: Don Hagen
- Length: 5 hrs and 15 mins
- Unabridged
-
Overall
-
Performance
-
Story
The lifeblood of your business is repeat customers. But customers can be fickle, markets shift, and competitors are ruthless. So how do you ensure a steady flow of repeat business? The secret--no matter what industry you're in--is finding and keeping automatic customers. These days virtually anything you need can be purchased through a subscription, with more convenience than ever before.
-
-
Can be applied to almost any business
- By C Mason on 02-25-15
By: John Warrillow
-
What Customers Crave
- How to Create Relevant and Memorable Experiences at Every Touchpoint
- By: Nicholas J. Webb
- Narrated by: James Foster
- Length: 7 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
The best companies in the world discover what their customers desire - and then deliver it in memorable and deeply human experiences. How well do you know your customers? What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you're well on your way to success
-
-
Must read if you are looking for a way to improve your business
- By Anonymous User on 05-06-20
By: Nicholas J. Webb
-
Company of One
- Why Staying Small Is the Next Big Thing for Business
- By: Paul Jarvis
- Narrated by: Paul Jarvis
- Length: 7 hrs and 32 mins
- Unabridged
-
Overall
-
Performance
-
Story
Paul Jarvis left the corporate world when he realized that working in a high-pressure, high profile world was not his idea of success. In Company of One, Jarvis explains how you can find the right pathway to do the same, including planning how to set up your shop, determining your desired revenues, dealing with unexpected crises, keeping your key clients happy, and of course, doing all of this on your own. Company of One is a refreshingly new approach centered on staying small and avoiding growth, for any size business.
-
-
Starts out strong...
- By Oliver Nielsen on 05-02-20
By: Paul Jarvis
-
Inbound Selling
- How to Change the Way You Sell to Match How People Buy
- By: Brian Signorelli
- Narrated by: Kevin Stillwell
- Length: 7 hrs and 14 mins
- Unabridged
-
Overall
-
Performance
-
Story
Over the past decade, Inbound Marketing has changed the way companies earn buyers’ trust and build their brands - through meaningful, helpful content. But with that change comes unprecedented access to information in a few quick keystrokes. Enter the age of the empowered buyer, one who no longer has to rely on a sales rep to research their challenges or learn more about how a company’s offering might fit their needs. Now, with more than 60 percent of purchasing decisions made in the absence of a sales rep, the role of the rep itself has been called into question.
-
-
Should be titled sales and sales management 101
- By James on 12-11-23
By: Brian Signorelli
-
The Supply Chain Revolution
- Innovative Sourcing and Logistics for a Fiercely Competitive World
- By: Suman Sarkar
- Narrated by: Christopher Lane
- Length: 5 hrs and 32 mins
- Unabridged
-
Overall
-
Performance
-
Story
When CEOs think about the supply chain, it's usually to cut costs. But the smartest leaders see supply chain and sourcing for what they can be: hidden tools for outperforming the competition. Steve Jobs, upon returning to Apple in 1997, focused on transforming the supply chain. He hired Tim Cook - and the company sped up the development of new products, getting them into consumers' hands faster. The rest is history.
-
-
informative but dry
- By Justin on 01-01-18
By: Suman Sarkar
-
The Referral Engine
- Teaching Your Business to Market Itself
- By: John Jantsch
- Narrated by: John Jantsch
- Length: 6 hrs and 49 mins
- Unabridged
-
Overall
-
Performance
-
Story
The power of glitzy advertising and elaborate marketing campaigns is on the wane; word- of-mouth referrals are what drive business today. People trust the recommendation of a friend, family member, colleague, or even stranger with similar tastes over anything thrust at them by a faceless company. Most business owners believe that whether customers refer them is entirely out of their hands. But science shows that people can't help recommending products and services to their friends....
-
-
A misleading Title results in a hidden gem
- By Dean on 10-13-10
By: John Jantsch
-
Shortcut Your Startup
- Speed Up Success with Unconventional Advice from the Trenches
- By: Carter Reum, Courtney Reum
- Narrated by: Carter Reum
- Length: 6 hrs and 55 mins
- Unabridged
-
Overall
-
Performance
-
Story
Courtney and Carter Reum have years of experience in the field, from investing in over 130 companies, including Lyft, Pinterest, Warby Parker, and ClassPass, to driving the success of their own liquor brand, VEEV Spirits. The Reum brothers have learned from every triumph and tribulation and over the years have developed an effective and easy-to-understand guide to help entrepreneurs through the startup journey from inception to sale.
-
-
A must read for start ups
- By Dave on 02-09-18
By: Carter Reum, and others
-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 4 hrs and 54 mins
- Unabridged
-
Overall
-
Performance
-
Story
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
-
-
Phenomenal practical guidance to taking care of our customers!
- By Nathan Unruh on 07-09-24
-
Snap Selling
- Speed Up Sales and Win More Business with Today's Frazzled Customers
- By: Jill Konrath
- Narrated by: Jill Konrath
- Length: 6 hrs and 15 mins
- Unabridged
-
Overall
-
Performance
-
Story
Selling is tougher than ever before. Potential customers are under extreme pressure to do more with less money, less time, and fewer resources, and they're wary of anyone who tries to get them to buy or change anything. Under such extreme conditions, yesterday's sales strategies no longer work. Sales strategist Jill Konrath tells you how to overcome obstacles, get more appointments, speed up decisions, and win sales with today's short-fused, frazzled customers.
-
-
OK sales book with some good take aways
- By Glenn on 05-22-11
By: Jill Konrath
-
The Zappos Experience
- 5 Principles to Inspire, Engage, and Wow
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 32 mins
- Unabridged
-
Overall
-
Performance
-
Story
The Zappos Experience takes you through - and beyond - the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years - with almost no advertising. Michelli breaks the approach down into five key elements.
-
-
Brand propaganda
- By MR A G ADELAAR on 05-22-15
What listeners say about The Art and Science of Running a Car Dealership
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
-
Overall
-
Performance
-
Story
- Anonymous User
- 07-29-23
Really good refresher.
Sounds like he’s making sure we inspect what we expect. Thank you for the brush up!
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Nester
- 08-11-24
Not worth a time
List of things how dealership should look like, but we already all know that. Not worth a dime
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- RN
- 06-21-24
Bad Don’t Waste Your Time
Don’t waste your time. Awful zero negative. Should be paid to listen. This will not help you in any way
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- AmericanSpy519
- 03-09-22
"This book doesn't have any earth shattering info"
"This book doesn't have any earth shattering information" ... This is literally a line spoken in the last few minutes. They should have started off with this line, it would have saved me just over 2 hours.
Not only is there nothing earth shattering, there is barely any valuable information at all. the first 8+ minutes are a sales pitch to the author's other offerings. (At least now I know which books to avoid) The "don't skip intro" essentially summed up the entire book. Could have stopped there, but didn't.
Icing on the cake, this author heavily down plays the EV movement and is already showing to be on the wrong side of history.
Don't be like me and think ... "For 5 bucks, why not" ... Go visit a McDonalds with that 5 dollars. You can have a more engaging experience with the digital menu ordering screen and get a lunch at the same time.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- layla elmoussa
- 02-12-23
Just general information
This book does have a lot of helpful information it’s just general things that most people know. Didn’t learn anything from it.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!