• Ep 33: Why Structured and Inclusive Hiring is Essential for Talent Transformation and Growth with Jon Stross
    Nov 5 2024
    Bob Pulver speaks with Jon Stross, President and Co-founder of Greenhouse, about his journey to entrepreneurship and the attributes critical to his success. They talk about the evolution of talent acquisition technology, the importance of structured interviewing, and the changing landscape of recruitment. Bob and Jon also discuss the significance of candidate experience, the role of AI in hiring processes, and the need for organizations to commit to improving their hiring maturity. Jon also introduces the Greenhouse Verified program, aimed at enhancing candidate communication and experience, and shares insights on how companies can leverage AI responsibly in their recruitment efforts. Keywords Talent Acquisition, Recruitment Technology, Greenhouse, Structured Interviewing, Hiring Maturity, Candidate Experience, AI in Recruitment, Talent Landscape, Greenhouse Verified, Candidate Communication Takeaways Jon Stross has had a long career in software and internet products, always maintaining a learning mindset. Greenhouse is a hiring software platform that manages the entire recruitment process. Structured interviewing helps mitigate bias and drive fairness in hiring. Hiring maturity is crucial for organizations to improve their recruitment processes. The talent landscape is changing with remote work and flexible hiring options. Greenhouse Verified highlights companies that treat candidates well, giving candidates greater confidence in employers. AI can enhance recruitment processes but must be used responsibly. Candidate communication is essential for a positive hiring experience. Recruiters should focus on long-term relationships with candidates. Existing vendors can provide AI solutions to improve recruitment efficiency. Sound Bites "How do you get great at hiring?" "We help people run a structured interviewing process." "We created an open API that made it really easy." Chapters 00:00 Introduction to Talent Acquisition and Greenhouse 03:12 The Evolution of Recruitment Technology 05:59 Structured Interviewing and Mitigating Bias 08:59 Hiring Maturity and Organizational Commitment 12:05 The Changing Talent Landscape 15:13 Greenhouse Verified: Enhancing Candidate Experience 17:46 AI in Recruitment: Opportunities and Challenges 21:09 The Importance of Candidate Communication 23:50 The Role of AI in Hiring Processes 27:14 The Future of Talent Acquisition 30:02 Conclusion and Key Takeaways Jon Stross: https://www.linkedin.com/in/jonstross Greenhouse: https://www.greenhouse.com/ Talent Makers (Jon’s book): https://www.amazon.com/Talent-Makers-Organizations-Structured-Inclusive/dp/1119785278 For advisory work and marketing inquiries: Bob Pulver: https://linkedin.com/in/bobpulver Elevate Your AIQ: https://elevateyouraiq.com
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    53 mins
  • Ep 32: The Transformational Impact of AI Agents and Agentic Workflows with Tyler Fisk
    Oct 31 2024
    Bob Pulver speaks with Tyler Fisk, who is currently the co-founder of two AI consultancies, Light Magic AI and Galactic Ranch, where they design, build, and implement customized AI solutions. Tyler has a knack for seeing what’s next and seizing opportunities, and his backstory is really interesting. Bob and Tyler talk about the evolution of AI in business, the importance of responsible AI practices, and AI’s potential transform workflows and knowledge work with AI agents. They discuss the challenges and opportunities presented by AI, including its impact on employment and the future of education. Tyler shares insights from his experiences with various AI projects, emphasizing the need for customization and ethical considerations in AI development. The conversation highlights the importance of AI literacy and the potential for AI to help solve many challenges facing organizations of all sizes. It's a longer episode than usual, but well worth your time. And if you are doubting whether AI can handle some of your unique use cases, this episode is a must listen. Keywords AI, agents, agentic workflows, automation, entrepreneurship, education, responsible AI, employment, technology, innovation Takeaways AI is transforming business workflows and knowledge work. Customization of AI solutions is crucial for effectiveness. Responsible AI practices are essential for ethical development. AI can help scale businesses and improve efficiency. Education systems need to adapt to incorporate AI. The future of work will involve collaboration with AI. Understanding AI literacy is vital for professionals. AI has the potential to address global challenges. Ethics in AI development must be prioritized. The pace of AI advancement requires continuous learning. Sound Bites "I want to get as many people involved in this space." "AI can help us achieve some of those things." "They didn't think it could be done." "There's no time like right now to begin." Chapters 00:00 Introduction and Background of Tyler Fisk 02:55 The Evolution of AI in Business 05:56 Understanding AI Workflows and Adoption 08:55 The Role of AI in Knowledge Work 11:50 Ethics and Responsibility in AI Development 14:57 AI's Impact on Employment and Workforce Dynamics 17:53 The Future of AI and Education 20:51 Agentic Workflows and Real-World Applications 24:11 The Importance of Customization in AI Solutions 26:56 Final Thoughts on AI's Potential and Challenges Tyler Fisk: https://www.linkedin.com/in/tyfisk Light Magic AI: https://www.lightmagic.ai/ Maven course: https://maven.com/sara-davison/scale-with-aiworkflows-foundations For advisory work and marketing inquiries: Bob Pulver: https://linkedin.com/in/bobpulver Elevate Your AIQ: https://elevateyouraiq.com
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    1 hr and 14 mins
  • Ep 31: Revolutionizing Employee Experiences Using Human-Centric AI and a Foundation of Trust with Beth White
    Oct 29 2024
    In this episode of Elevate Your AIQ, host Bob Pulver speaks with Beth White, founder and CEO of MeBeBot, about the evolution of employee experience and the role of technology in enhancing workplace communication. Beth shares her journey from HR to tech, emphasizing the importance of understanding employee needs and creating a seamless experience through platforms like MeBeBot. The conversation delves into the significance of feedback loops, trust in AI solutions, and the necessity of data governance in the integration of AI in the workplace. In this conversation, Beth White and Bob Pulver discuss the foundational capabilities necessary for successful AI projects, the importance of user permissions, and the evolving landscape of AI regulations. They emphasize the need for trust and responsibility in AI usage, as well as the importance of elevating AI literacy through curiosity and experimentation. The discussion highlights the complexities of navigating AI in the workplace and the potential for significant changes in how organizations operate. Keywords Employee Experience, AI Solutions, MeBeBot, HR Technology, Feedback Loops, Data Governance, Trust in AI, Employee Communication, Digital Transformation, Workplace Innovation, AI, data governance, responsible AI, user permissions, AI regulations, ethical AI, AI literacy, trust in AI, AI tools, innovation Takeaways Beth White transitioned from HR to tech due to burnout. Employee experience is crucial for customer satisfaction. Feedback loops are essential for trust in AI solutions. AI must be accurate to build user trust. Data governance is fundamental for AI integration. Foundational capabilities around data maturity are essential for AI success. User permissions and data access are critical in AI interactions. The future of work may shift towards employee-controlled data. AI regulations are emerging from societal needs and pressures. Balancing innovation with responsibility is a key challenge in AI legislation. Trust in AI is a two-way street between employers and employees. Everyone has a role in ensuring responsible AI usage. Navigating AI complexities requires structured support and guidance. Curiosity and experimentation are vital for improving AI literacy. Practical use cases can help individuals become more comfortable with AI tools. Sound Bites "I was burnt out." "How do you remove the barriers?" "It's about the employee experience." "Foundational capabilities are key for AI success." "User permissions are crucial in AI interactions." "The future of work could be entirely different." Chapters 00:00 Introduction to Employee Experience and Technology 03:01 The Evolution of Employee Experience 06:10 MeBeBot: Bridging Gaps in Employee Communication 08:57 Feedback Loops and Trust in AI Solutions 12:08 Navigating AI and Employee Needs 15:03 The Importance of Accuracy in AI Responses 18:07 Data Governance and AI Integration 21:12 Future of AI in Employee Experience 29:59 Foundational Capabilities for AI Success 36:04 Navigating AI Regulations and Legislation 41:59 Trust and Responsibility in AI Usage 49:58 Elevating AI Literacy and Curiosity Beth White: https://www.linkedin.com/in/whitebeth MeBeBot: http://www.mebebot.com For advisory work and marketing inquiries: Bob Pulver: https://linkedin.com/in/bobpulver Elevate Your AIQ: https://elevateyouraiq.com
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    57 mins
  • Ep 30: AI Readiness Takes Effective Leadership and a Culture of Responsible Innovation with Andrew Whyatt-Sames
    Oct 24 2024
    In this episode of Elevate Your AIQ, host Bob Pulver speaks with Andrew Whyatt-Sames, Co-founder of Uptake AI, a boutique consultancy focused on AI literacy in organizations. Andrew has had a very interesting and certainly non-linear career path, from broadcaster to comedian to leadership development executive. Bob and Andrew discuss the transformative impact of generative AI on organizations, emphasizing the importance of leadership, culture, and compassion in successfully integrating AI into the workplace. Andrew shares insights on the necessity of AI literacy, responsible AI practices, and the five C's of effective AI leadership: communication, culture, capability, compassion, and collaboration. The conversation highlights the need for organizations to prepare for the future of work where AI and human collaboration will be essential. Keywords AI, organizational psychology, leadership, generative AI, responsible AI, culture change, AI literacy, compassion, technology adoption, workplace transformation Takeaways AI is revolutionizing productivity in organizations. Leadership must embrace AI to drive adoption. Compassion is crucial in managing AI transformation. Organizations need to foster a culture of innovation. AI literacy is essential for all employees. Responsible AI practices must be prioritized. The five C's of AI leadership are vital for success. Understanding AI tools enhances ethical use. Collaboration between HR and IT is necessary for AI integration. Organizations should prepare for the future of work with AI. Sound Bites "There's a massive productivity increase here." "If you're a leader and you go ‘get using AI!’, that's really lacking in compassion." “There's a massive job to do…to get their data ducks in a row before they can even start.” "We need to maintain empathy." Chapters 00:00 Introduction to Andrew Wyatt-Sames and His Background 03:01 The Role of AI in Organizational Development 05:57 Leadership and AI Adoption 08:57 Cultural Readiness for AI Integration 11:55 The Importance of Compassion in AI Transformation 15:03 Navigating Responsible AI Practices 18:13 The Five C's of AI Leadership 20:53 The Future of AI and Human Collaboration 24:13 Practical Tips for AI Utilization 27:07 Conclusion and Final Thoughts Andrew Whyatt-Sames: https://www.linkedin.com/in/andrewwhyattsames UptakeAI: http://uptakeai.co.uk/ For advisory work and podcast sponsorship inquiries: Bob Pulver: https://linkedin.com/in/bobpulver Elevate Your AIQ: https://elevateyouraiq.com
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    52 mins
  • Ep 29: Using Talent Lifecycle Intelligence and Responsible AI to Mitigate Talent Risk with Sultan Saidov
    Oct 22 2024
    Sultan Saidov, Co-founder and President of Beamery, sits down with Bob to discuss the impetus for starting the company and the evolution of AI in talent management. Sultan highlights the need for identifying and developing potential in employees, as well as the importance of transparency and information in making career choices. He also emphasizes the role of AI in talent risk management and the shift towards treating talent like customers. Bob and Sultan discuss the challenges of integrating talent intelligence and people analytics and the potential for generative AI in improving data accessibility and decision-making. The conversation explores the challenges and opportunities of using AI in HR and the importance of Responsible AI. Sultan discusses the need for AI models to fail safely and the importance of data safety and security. He highlights the legal review required for HR use cases and the slow adoption of AI in the HR industry. The conversation also touches on the value of integrating AI into existing platforms and the potential for AI to provide guidance and insights. The discussion concludes with a focus on the importance of Responsible AI, including bias auditing and transparency. Keywords talent management, AI, potential, transparency, career choices, talent risk management, talent intelligence, people analytics, generative AI, AI in HR, responsible AI, data safety, legal review, AI adoption, integrating AI, guidance and insights, bias auditing, transparency Takeaways Identifying and developing potential in employees is crucial for talent management. Transparency and information are essential for making informed career choices. AI can play a significant role in talent risk management. Integrating talent intelligence and people analytics can lead to better decision-making. AI models in HR should be designed to fail safely and prioritize data safety and security. Integrating AI into existing platforms can unlock the full potential of AI and provide a seamless user experience. AI can provide guidance and insights, going beyond task execution to help users ask better questions and make more informed decisions. Responsible AI practices, such as bias auditing and transparency, are crucial in ensuring fair and ethical outcomes in HR. Sound Bites "Making career choices available to people, not just simpler, but fairer." "Creating more information transparency and solving asymmetries." "Redeploying and training employees is financially more efficient than hiring new people." "We're trying to make very particular interactions that our products and AI models already serve work in a much easier and more seamless way." "What extra insights can we show that give you guidance? For example, can we tell you that before you post this role, consider removing these requirements in order to not be at risk." Chapters 00:00 Introduction and Background 07:47 Transparency and Information 10:48 Talent Risk Management 16:16 Integrating Talent Intelligence and People Analytics 20:12 Generative AI and Data Accessibility 27:54 Challenges and Opportunities of AI in HR 31:13 AI as a Guide for Better Decision-Making 33:01 Injecting Nudges and Concepts with Digital Adoption Platforms 36:03 Building Trust in AI Platforms 38:55 The Role of Responsible AI in HR Sultan Saidov: https://www.linkedin.com/in/sultanmurad/ Beamery: https://beamery.com For advisory work and podcast sponsorship inquiries: Bob Pulver: https://linkedin.com/in/bobpulver Elevate Your AIQ: https://elevateyouraiq.com
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    53 mins
  • Ep 28: Upskilling on and with AI to Drive Transformation and Innovation with Josh Cavalier
    Oct 17 2024
    Bob chats with veteran learning and development (L&D) expert Josh Cavalier about his background and journey in L&D and his transition into focusing on Generative AI as both the subject and copilot for learning. They discuss the potential impact of AI on L&D professionals, the L&D space overall, and the need to adapt to new technologies. They explore the role of AI in content creation, coaching and mentoring, and the importance of human oversight. Bob and Josh further discuss a variety of related topics, including the challenges and risks of adopting AI, the need for responsible design and use of AI, the lack of AI training in organizations, the rapid changes in AI tools and technologies, the role of AI as a creative co-pilot, the slow adoption of AI in education, and the need for individuals to develop their 'AIQ' through hands-on experience. Keywords AI, generative AI, learning and development, L&D professionals, content creation, human oversight, technology, job displacement, upskilling, human performance, efficiency, productivity, collaboration, analytics, AI applications, culture of innovation, risk mitigation, AI adoption, responsible AI, AI training, AI in education, AIQ Takeaways L&D professionals need to adapt to the changing landscape of AI and embrace new technologies to enhance their work. The role of L&D professionals is evolving towards becoming human performance analysts who orchestrate learning journeys and measure their effectiveness. The adoption of AI in L&D is varied, with some professionals fully embracing it, while others have concerns about ethics and bias. Organizations need to have a culture of innovation and a willingness to assess and mitigate the risks associated with AI implementation. Adopting AI comes with challenges and risks that need to be addressed through responsible design and use of AI. Many organizations lack AI training programs, which may be due to the rapid changes in AI tools and technologies. AI can serve as a creative co-pilot in fields like animation, providing efficiency gains while allowing artists to showcase their creativity. The adoption of AI in education is slow, but there are efforts to incorporate AI into curriculums and support students in using AI as a learning tool. Individuals can elevate their AIQ by actively engaging with AI tools, experimenting with prompt design, and building a personal relationship with technology. Sound Bites "Our job is to align the business to human performance." "Technology fails and you have to have a human in the loop, a human backup." "The next couple of years are absolutely going to be wild as these businesses realize that they're all going to one endpoint." "There's a lot of challenges and risks and that's probably a large reason why a lot of companies haven't set up actual AI strategy and policy yet." "Responsible design and use of AI should be part of compliance training, just like data privacy and cybersecurity." Chapters 00:00 Introduction and Background 06:37 Josh's Journey in L&D and AI 08:19 Job Displacement and AI Applications 10:30 The Changing Role of L&D Professionals 13:15 Orchestrating Learning Journeys with AI 15:24 Convergence of AI Technologies and M&A Activity 17:21 Adoption of AI in L&D and the Importance of Culture 20:00 Challenges and Risks of AI Adoption 22:56 The Lack of AI Training in Organizations 26:30 The Rapid Changes in AI Tools and Technologies 29:23 AI as a Creative Co-Pilot 39:13 The Slow Adoption of AI in Education 47:15 Elevating Your AIQ: Hands-On Experience with AI Josh Cavalier: https://www.linkedin.com/in/joshcavalier Josh’s website: https://www.joshcavalier.com/ BRAINPOWER Weekly AI Training Show: https://www.youtube.com/joshcavalier For advisory work and podcast sponsorship inquiries: Bob Pulver: https://linkedin.com/in/bobpulver Elevate Your AIQ: https://elevateyouraiq.com
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    47 mins
  • Ep 27: Thoughtful Design of a Recruiting Platform for a Better Hiring Experience with Benji Encz
    Oct 15 2024
    Benji Encz, CEO and Co-founder of Ashby, discusses the background and development of the all-in-one recruiting platform. He explains that the inspiration for Ashby came from his experience as a director of engineering, where he faced pain points with existing tools in the space, particularly around data and reporting, as well as scheduling coordination. Benji saw an opportunity to build a new platform from scratch that addressed these issues and incorporated modern recruiting operations, data analytics, and automation. While initially targeting early-stage companies, Ashby is now expanding to serve enterprise-level customers. Bob Pulver and BenjI discuss the use of automation and AI in the talent acquisition process. They explore the benefits of automation in scheduling interviews and coordinating the hiring process. They also discuss the importance of setting realistic expectations in product development and the value of delivering features iteratively. BenjI shares his thoughts on the potential of AI in areas such as candidate sourcing and matching. They also touch on the need for individuals to embrace learning and adapt to new technologies in order to elevate their AIQ. Keywords recruiting platform, Ashby, software engineering, data and reporting, scheduling coordination, recruiting operations, data analytics, automation, ATS, CRM, sourcing, AI capabilities, decision-making, fairness, quality of hire, interview intelligence, scheduling efficiency, automation, AI, talent acquisition, scheduling, product development, expectations, candidate sourcing, candidate matching, learning, AIQ Takeaways Ashby was developed to address pain points in the recruiting space, particularly around data and reporting, as well as scheduling coordination. The platform incorporates modern recruiting operations, data analytics, automation, and features of an ATS, CRM, and sourcing tool. AI capabilities are being incorporated thoughtfully, focusing on areas such as outbound personalization, advanced candidate search, and resume review assistance. The goal is to improve the efficiency and fairness of the recruiting process, providing a better experience for both recruiters and candidates. Automation and AI can greatly improve the efficiency and experience of the talent acquisition process. Setting realistic expectations in product development is crucial, and delivering features iteratively can help avoid missed timelines and commitments. AI has the potential to revolutionize candidate sourcing and matching, allowing for more targeted and efficient talent acquisition. Individuals need to embrace learning and be willing to adapt to new technologies in order to stay competitive in the future of work. Sound Bites "Recruiting operations was becoming a thing. Teams were working more with data. People were buying more tools." "We started with outbound personalization, which LLMs are generally really good at." "We started with our kind of advanced candidate search, packaging that in natural language." "What it took to get there is a lot of logic and steps and data to look at and coalesce." "We've stayed in this more natural state of kind of evolving the product more iteratively." Chapters 00:00 Introduction and Background 08:10 Incorporating Outbound Personalization 14:01 Improving Fairness in the Recruiting Process 23:27 Adoption of Scheduling Technology 28:14 Setting Realistic Expectations in Product Development 35:29 The Potential of AI in Candidate Sourcing and Matching 46:48 Elevating Your AIQ: Embracing Learning and Adapting to New Technologies Benji Encz: https://www.linkedin.com/in/benjaminencz Ashby: http://www.ashbyhq.com For advisory work and podcast sponsorship inquiries: Bob Pulver: https://linkedin.com/in/bobpulver Elevate Your AIQ: https://elevateyouraiq.com
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    42 mins
  • Ep 26: The Impact of AI-Powered Platforms and Total Workforce Ecosystems with Ilyse Shuster-Frohman
    Oct 10 2024
    Ilyse Shuster-Frohman, Founder and CEO of Mothership, catches up with Bob Pulver to discuss the future of work and the importance of building a total workforce ecosystem. Ilyse highlights the need for organizations to have a centralized platform that can handle diverse talent pools and streamline the hiring process. She also explains the challenges and opportunities of AI and intellectual property ownership in the evolving workplace. Bob and Ilyse talk about the potential of AI and human intelligence working together to create a more efficient and productive workforce. The conversation emphasizes the importance of utilizing the unique skills and capabilities of humans while leveraging AI for tasks that humans struggle with. They also discuss the concept of fractional work, where individuals can work on multiple projects for different employers, allowing them to utilize their full range of skills and avoid boredom. The use of AI in talent assessment and vetting is also explored, highlighting the need for a comprehensive evaluation of both hard and innately human (formerly known as soft) skills. The limitations of current AI tools are acknowledged, with a focus on the importance of human intelligence and critical thinking. The conversation concludes with a discussion on the responsible and ethical use of AI and the need for collaboration to harness the full potential of AI and human intelligence. Keywords future of work, total workforce ecosystem, talent marketplace, AI, intellectual property, AI, human intelligence, fractional work, talent assessment, vetting, hard skills, soft skills, limitations of AI, responsible use of AI, collaboration Takeaways Building a total workforce ecosystem is crucial for organizations to effectively manage diverse talent pools and streamline the hiring process. Maintaining relationships with former employees and leveraging their knowledge and expertise can be valuable for organizations. The future of work involves the integration of AI and the need to define ownership of intellectual property. The complexity of knowledge work and the potential for AI to codify institutional knowledge raise questions about IP ownership and traceability. AI and human intelligence can work together to create a more efficient and productive workforce. Fractional work allows individuals to utilize their full range of skills and avoid boredom. Comprehensive evaluation of both hard and soft skills is important in talent assessment and vetting. Current AI tools have limitations and should be used in conjunction with human intelligence and critical thinking. Responsible and ethical use of AI requires collaboration between employers and employees. Sound Bites "Just because you're not employed there doesn't mean that it's in their best interests or in yours to completely leave their community." "Humans have been expected to be machines for too long and that's a whole separate topic." "A person can be an IC [individual contributor], full-time worker and perhaps a contingent worker all in the same week." "[The freelance economy] stretches everybody to the point where they become unlimited earners." Chapters 00:00 Introduction and Background 05:15 Building a Total Workforce Ecosystem 08:29 Leveraging Former Employees' Knowledge and Expertise 12:08 The Integration of AI and Intellectual Property Ownership 18:40 Challenges in Implementing New Workforce Solutions 23:09 The Complexity of Knowledge Work and IP Ownership 29:15 AI and Human Intelligence 30:13 Fractional Work 35:05 Comprehensive Talent Assessment 38:56 Limitations of AI 47:30 Responsible and Ethical Use of AI Ilyse Shuster-Frohman: https://www.linkedin.com/in/ilyse-terri-shuster-frohman-89922a2a Mothership: mothershipcorp.com For advisory work and podcast sponsorship inquiries: Bob Pulver: https://linkedin.com/in/bobpulver Elevate Your AIQ: https://elevateyouraiq.com
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    51 mins