In this episode of the Building and Branding podcast, Amanda Stichter interviews Todd Sangid from DocuSketch. Todd shares his journey into the restoration industry, emphasizing the importance of having a servant heart and understanding the complexities of the claims process. He discusses how DocuSketch serves as a bridge between contractors, insurance companies, and policyholders, making the restoration process smoother. Todd also offers valuable advice for newcomers to the industry, highlighting the need for patience and professionalism.

⭐️ GUEST(S)
Todd Sangid, DocuSketch
🔗 https://docusketch.com/
Precise documentation in a fraction of the time. Speed up your scoping, estimating, and cycle times. Built for restoration. Powered by DocuSketch.
Facebook: https://www.facebook.com/docusketch
Email: todd.sangid@docusketch.com

📢 SPONSOR
JOC Analytics: JOC Analytics can help you transform your business data into useful, easy-to-use business intelligence reports that provide valuable insights and help optimize your operations. Experience the POWER of your data!
WEBSITE: https://jocanalytics.com/

VISIT US: https://www.virtualvision.com/
FOLLOW US ON @vvcmarketing
Tunes: https://podcasts.apple.com/us/podcast/the-building-and-branding-podcast-formerly-digital-dialogues/id1753391413
Spotify: https://open.spotify.com/show/0wegjp9lhO57bRGPfEKCdz
Website: https://www.buildandbrandpodcast.com/

Keywords
restoration industry, DocuSketch, insurance, customer service, contractor, technology, claims process, servant heart, industry challenges, personal stories

Chapters
00:00 Introduction to Todd Sanjid and DocuSketch
06:02 Journey into the Restoration Industry
11:27 The Importance of a Servant Heart
18:43 DocuSketch: Bridging Gaps in the Restoration Process
25:54 Lessons Learned and Advice for Newcomers

Takeaways
- Todd Sangid manages accounts at DocuSketch and travels frequently for work.
- He emphasizes the importance of understanding the restoration industry from multiple perspectives.
- A servant heart is crucial for success in the restoration industry.
- The restoration industry has a steep learning curve, but those who survive the first six months often stay long-term.
- DocuSketch aims to streamline communication between contractors and insurance companies.
- Todd's experience during a tornado in Chattanooga shaped his perspective on the industry.
- Patience and professionalism are key traits for newcomers in the industry.
- The industry is constantly evolving, requiring adaptability.
- Helping customers through tough times is a rewarding aspect of the job.
- Todd believes that the restoration process allows contractors to help rewrite customers' stories.

In this episode of the Building and Branding podcast, host Amanda Stichter engages with Kenny Brewer and Mandy Ruiz from JOC Analytics. They discuss their personal journeys, the unique culture of the restoration industry, and the importance of data analytics in business. The conversation highlights the significance of authenticity in the workplace, the power of personal branding, and the culture of servanthood that defines the restoration industry. They also provide valuable advice for newcomers and emphasize the importance of building connections within the industry.

⭐️GUEST(S):
Kenny Brewer - General Manager at JOC Analytics
- LinkedIn: https://www.linkedin.com/in/kenny-brewer-694b5342/
- Email: kbrewer@jocanalytics.com

Mandy Rewis - Director of Business Development and Strategy at JOC Analytics
- LinkedIn: https://www.linkedin.com/in/mandy-rewis/
- Email: mandy@jocanalytics.com

JOC Analytics helps you transform your business data into easy-to-use business intelligence reports, providing valuable insights to optimize operations. Experience the power of your data!
Website: https://jocanalytics.com/

📢 SPONSORS:
2024 C&R State of the Industry Report:
Dropping November 6, 2024! The C&R State of the Industry Report is your go-to resource for groundbreaking trends, cutting-edge technology, and industry-shaping data. Get ahead of the curve and sharpen your competitive edge with this must-read report.
Website: https://candrmagazine.com/stateoftheindustry

2024 RIA Cost of Doing Business Report:
The RIA's 2024 Cost of Doing Business Report offers critical insights into financials and business efficiency in the restoration industry. More than just data, it’s a blueprint for success, helping you reclaim time and improve operations.
Website: https://www.costofrestoration.com

HOST:
Amanda Stichter – Host of the Building & Branding Podcast, CEO at Virtual Vision Computing LLC

Amanda brings over two decades of experience in digital marketing and brand building. She’s passionate about helping businesses in the restoration and home services industries thrive through insightful conversations and actionable advice.
- LinkedIn: https://www.linkedin.com/in/astichter/
- Instagram: https://www.instagram.com/buildnbrandmanda/
- TikTok: https://www.tiktok.com/@buildnbrandmanda
- Website: https://www.buildandbrandpodcast.com/

KEYWORDS:
JOC Analytics, restoration industry, data analytics, personal branding, workplace culture, authenticity, business development, mentorship, community, industry advice

CHAPTERS:
00:00 Introduction to JOC Analytics Team
03:00 Personal Journeys and Backgrounds
06:14 Understanding the Restoration Industry
09:58 The Power of Data in Business
15:00 Building Personal Brands within JOC
20:04 The Importance of Authenticity in the Workplace
24:57 Advice for Newcomers in the Industry
30:01 The Culture of Servanthood in Restoration
35:03 Final Thoughts and Connections

At Virtual Vision, we specialize in helping businesses like yours build and grow through expertly designed websites, powerful SEO strategies, and comprehensive digital marketing solutions. We’ve been at the forefront of digital marketing for over two decades, and we’re dedicated to delivering tangible results that matter.

EXCLUSIVE PODCAST OFFER!
As a listener of the Building & Branding Podcast, you’re eligible for a special discount! Mention that you heard about Virtual Vision on our podcast and get $250 off your website setup. Take your business to the next level with a responsive, optimized website that attracts customers and drives growth.
VISIT US: https://www.virtualvision.com/

Follow Us…
- Facebook: https://www.facebook.com/virtualvisionco/
- Instagram: @vvcmarketing

In this episode of the Building and Branding podcast, host Amanda Stichter interviews Darlene Balzano, the group publisher of Restoration Remediation (R&R). They discuss the niche industry of restoration and remediation, the importance of building connections within the industry, and the role of marketing in helping businesses grow. Darlene emphasizes the need for businesses to listen to their customers and understand their goals in order to provide effective marketing strategies. She also encourages businesses to let themselves be happy and maintain an optimistic outlook. Overall, the conversation highlights the importance of relationships, listening, and positivity in the restoration and remediation industry.

Keywords

building, branding, podcast, restoration, remediation, industry, marketing, connections, goals, relationships, listening, positivity

Chapters

00:00 Introduction and Welcome
03:01 Building Connections and Relationships in the Restoration and Remediation Industry
08:04 The Importance of Listening and Understanding Customer Goals in Marketing
13:01 Choosing Happiness and Maintaining an Optimistic Outlook in Business
19:02 Specialized Marketing Approaches for the Restoration and Remediation Industry

Takeaways

- Building connections and relationships within the restoration and remediation industry is important for personal and professional growth.
- Listening to customers and understanding their goals is crucial for providing effective marketing strategies.
- Maintaining a positive and optimistic outlook can lead to happiness and success in business.
- The restoration and remediation industry is a niche market that requires specialized marketing approaches.

In this episode of the Building and Branding Podcast, host Amanda Stichter interviews Jeff Moore, the president and chief acquisition officer of ATI, the largest family-owned and operated restoration company in the world. Jeff shares the history of ATI and how it has grown from a small environmental abatement business to a multi-million dollar company with 70 locations. He emphasizes the importance of communication and empathy in the restoration industry and how it can differentiate a company from its competitors. Jeff also discusses the training and development of ATI's team members and the value of providing exceptional customer service. In this conversation, Jeff Moore shares stories that exemplify the power of empathy in the restoration industry. He emphasizes the importance of building a good culture and being a good steward of employees, highlighting the impact of small gestures and support. Jeff also discusses the role of relationships and networking in the industry, emphasizing the value of learning from peers and joining organizations like the RIA. He concludes by offering three nuggets of wisdom: hiring people smarter than you, focusing on the bottom line, and utilizing tools like Xactimate and AI technology.

Chapters

00:00 Introduction and Background
03:07 The Growth of ATI
09:24 Family Business and Future Plans
15:27 Differentiating in the Restoration Industry
19:24 Training for Success
22:37 The Power of Communication and Empathy
25:10 Building a Good Culture and Stewardship of Employees
31:10 The Value of Networking and Relationships in the Industry
35:01 Joining the RIA for Support and Growth
38:44 Utilizing Tools for Efficiency and Profitability

Keywords

restoration industry, family-owned business, growth, communication, empathy, customer service, restoration industry, empathy, culture, employees, relationships, networking, RIA, bottom line, Xactimate, AI technology

Takeaways

- ATI is the largest family-owned and operated restoration company in the world, with 70 locations.
- Communication and empathy are key differentiators in the restoration industry.
- ATI focuses on training its team members on both technical and soft skills, with an emphasis on empathy and communication.
- Providing exceptional customer service is crucial for success in the restoration industry. Building a good culture and being a good steward of employees is important in the restoration industry.
- Small gestures and support for employees can make a big difference.
- Networking and building relationships with peers in the industry is valuable.
- Joining organizations like the RIA can provide support and opportunities for growth.
- Hiring people smarter than you and focusing on the bottom line are key to success.
- Utilizing tools like Xactimate and AI technology can improve efficiency and profitability.

In this episode of the Building and Branding podcast, Amanda Stichter interviews Richelle Mordecai, an empowerment coach and author. Richelle shares her journey from being a salesperson at a young age to becoming a trainer and consultant in the restoration industry. She emphasizes the importance of sales in any business and the need for effective communication and prospecting. Richelle also discusses the concept of work-life integration and the importance of understanding one's why in order to achieve success.

Chapters

00:00 Introduction and Background
03:03 The Power of Sales in Any Business
05:25 Restoration Industry and the Importance of Restoration
11:30 The Art of Prospecting and Effective Communication
18:06 Sales and Marketing in the Restoration Industry
23:14 Work-Life Integration: Finding Balance
29:06 Understanding Your Why and Having a Compelling Vision

Keywords

sales, empowerment, coaching, restoration industry, communication, prospecting, work-life integration

Takeaways

- Sales is a powerful career choice that allows individuals to make as much money as they want.
- Prospecting is essential in sales and involves understanding the process, volume, and what needs to be offered in exchange.
- Sales is not just about exchanging money for a product or service, but also about effective communication and influencing behavior.
- In the restoration industry, it is important to focus on sales and marketing to attract leads and convert them into customers.
- Work-life integration is a more realistic approach than work-life balance, and it involves finding ways to integrate personal and professional life.
- Understanding one's why and having a compelling vision can help overcome challenges and achieve success in business and personal life.

In this conversation, Amanda Stichter interviews Phillip Rosebrook about the benefits of hiring a business consultant. They discuss the importance of gaining an outside perspective, understanding best practices, and identifying areas for improvement. They also explore the challenges of change and the role of personal and professional development in the consulting process. Phillip emphasizes the need for celebration and recognition in business growth and highlights the benefits of working at one's highest and best. Additionally, Phillip shares information about his business mentorship program, Restoration Training Online. Phillip Rosebrook discusses the various resources and tools available through Business Mentors, Restoration Training Online, and the upcoming Rebuild Conference. He highlights the importance of technology in the restoration industry and the need for a focused event that addresses this topic. Rosebrook shares his vision for the Rebuild Conference, which aims to provide actionable solutions and a different trade show experience. He also offers advice on understanding capital requirements, addressing weaknesses, and creating a strategic plan for business growth.

Chapters

00:00 Introduction and the Power of an Outside Perspective
03:24 Navigating Change and Personal Development in Business Consulting
08:53 The Challenges of the Owner and the Importance of Celebration and Recognition
15:42 Working at Your Highest and Best: Synergies and Efficiencies in Business
21:14 Restoration Training Online: Guided Business Building Plans and Resources
25:50 The Importance of Technology in the Restoration Industry
35:20 Introducing the Rebuild Conference: Focused on Technology and Actionable Solutions
39:29 Understanding Capital Requirements for Business Growth
42:27 Creating a Strategic Plan for Business Growth in Restoration

Keywords

business consultant, outside perspective, best practices, areas for improvement, change, personal development, professional development, celebration, recognition, highest and best, business mentorship, restoration industry, technology, resources, tools, Business Mentors, Restoration Training Online, Rebuild Conference, capital requirements, weaknesses, strategic plan

Takeaways

- Hiring a business consultant can provide an outside perspective and help identify areas for improvement in your business.
- Consultants can offer industry expertise and knowledge of best practices to help you grow and scale your company.
- Change can be challenging, but acknowledging the need for change and being open to it is crucial for business growth.
- Personal and professional development are important aspects of working with a consultant, as they push you outside of your comfort zone and help you achieve your goals.
- Celebration and recognition are essential for maintaining motivation and making the journey of business growth more enjoyable.
- Working at your highest and best, and having a team that does the same, leads to synergies and efficiencies in your organization.
- Phillip Rosebrook offers a business mentorship program called - Restoration Training Online, which provides guided business building plans and resources for companies at different stages of growth. Business Mentors, Restoration Training Online, and the Rebuild Conference offer valuable resources and tools for the restoration industry.
- Technology is a key driver of change and growth in the industry, and the Rebuild Conference aims to address this topic specifically.
- Understanding capital requirements, addressing weaknesses, and creating a strategic plan are essential for business growth in the restoration industry.