Young Leadership

From polar explorers and politicians to CEOs and sports coaches, we are fascinated with the makeup of leaders. How do they thrive under pressure and inspire others to do the same? How do they establish a culture of long-term success? Performance psychologist Tom Young has worked closely with teams and individuals at the highest level of professional sport. He has seen how leaders in these high-pressure environments communicate, how they maintain focus and respond to challenges.

If your people know you care about them, they will move mountains. Employee engagement and loyalty expert Heather Younger outlines nine ways to manifest the radical power of caring support in the workplace. Heather Younger argues that if you are looking for increased productivity, customer satisfaction, or employee engagement, you need to care for your employees first.

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.

In these affectionate letters to Francesca, a first-grade teacher at an inner-city school in Boston, Jonathan Kozol vividly describes his repeated visits to her classroom while, under Francesca's likably irreverent questioning, also revealing his own most personal stories of the years that he has spent in public schools.

People often convey intended and unintended messages in ways that extend far beyond the words they use. A gesture, a tone, a figure of speech - it's our unconscious biases that speak volumes. When you understand how they are manifested through “micromessages”, you operate a step ahead of everyone. This peerless guide has helped business leaders across more than 300 companies in 35 countries. Now, this new edition has been updated for a world where digital platforms and social upheaval have revolutionized the way we communicate.

Since joining the Celtics organization in the summer of 2013, Brad Stevens has led the resurgence of the Celtics in the Eastern Conference. Stevens has demonstrated impressive leadership in his ability to quickly build rapport with many different personalities and to create a sustainable system of success. There are a number of key leadership lessons that can be learned from Stevens, such as instilling a strong work ethic, believing in your organizational philosophy, and fostering a growth mindset.

The key to growth as a church, youth ministry, or a business is getting first-time guests to come back. It's about hospitality. The Come Back Effect reveals to church, ministry, and even business leaders the secret to helping a first-time guest return again and again. Through an engaging, story-driven approach, they explain how service and hospitality are two different things, describe how Jesus practiced hospitality, and invite leaders to develop and implement changes that lead to repeat visits and, eventually, to sustained growth.

Today more than ever, your senior leaders must produce 'Straight' work. Quint Studer's new book is the study guide they need. Straight A Leadership, a book by Wall Street Journal best-selling author Quint Studer, can help your organization achieve the peak performance it needs to survive in the toughest environment. The book is based on Studer Group's work with hundreds of top healthcare organizations.

If you're not reaching the future of the church, your church has no future. As much sting as that statement has, it's hard to argue with. Yet many churches have no idea how to attract and retain younger generations. If you want to understand how to reach, teach, and empower young adults in your church, Jonathan "JP" Pokluda is ready to show you how.

Most credit books promise quick fixes and easy solutions to bad credit, but the truth is there is no quick fix when it comes to credit. Your best strategy as a smart consumer is to understand your credit inside and out. Credit expert John Ulzheimer can give you all the tools you need to master the world of credit, before or after you get into trouble, and take the power back into your own hands.

Building a fully engaged, energized workforce is the key to business success. The Power of Thanks reveals how leading companies like Intuit, JetBlue Airways, IHG, Symantec, ConAgra Foods, and The Hershey Company empower employees through social recognition, in which the practice of mutual appreciation and trust directs and rewards higher performance. Eric Mosley and Derek Irvine, executives at the world-renowned employee recognition firm Globoforce, explain why social recognition is so powerful and how you can apply it in your company.

From professional athletes like Tiger Woods and Michael Jordan to philosophers like Confucius, inspirational business books love to suggest that listeners can succeed in business and in life by adopting the traits of their famous subjects. In Z.E.O. by Scott Kenemore, frustrated employees will finally find inspiration in a source they can already relate to: zombies!

This book is your unofficial guide to navigating those tricky transitions. While your school and parents have armed you with the basics, there's a boatload of critical life skills that they might not cover—skills that are absolutely crucial for thriving in today's complex world. That's where "Teenage Girl to Super Woman" swoops in. Consider this your handbook for all the things that come after learning how to drive or picking a college major. It's about handling your digital life, understanding your emotions, and making decisions that reflect who you are and who you aspire to be.

If you've ever struggled to motivate the young people in your sphere of influence, Answering Why is the game-changer you've been looking for. From the urgent skills gap crisis to the proven strategies to inspire our youngest generations, Answering Why addresses the burning questions faced by educators, employers, and parents everywhere. Author, CEO, and generational expert Mark C. Perna shares his wide experience and profound success as both a single dad and performance consultant for education and workforce development across North America.

In business, performance is key. In performance, how you organize can be the key to growth. In the past five years, the business world has seen the birth of a new breed of company - the Exponential Organization - that has revolutionized how a company can accelerate its growth by using technology.

The most complete and authoritative guide to Gen Z, describing how leaders must adapt their employment, sales and marketing, product, and growth strategies to attract and keep this important new generation of customers, employees, and trendsetters. Gen Z changes everything. Today’s businesses are not built to sell and market the way Gen Z shops and buys, or to recruit and employ Gen Z the way they find and keep jobs. Leaders need answers now as gen Z is the fastest growing generation of employees and the most important group of consumer trendsetters.

Andreas Widmer gives a behind-the-scenes look into Pope John Paul II, the most authentically human person he's ever met, and reveals how those memories shaped and forged his success as a corporate executive. In what papal biographer George Weigel calls a powerful example of leadership at work, Widmer recounts his personal experiences serving Blessed Pope John Paul II in the Swiss Guard, and the secrets of successful leadership that he learned at the feet of the great pope.

A 'textbook with passion', Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, founder of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.

UNLOCK TEEN POTENTIAL THROUGH 10 LIFE HACKS Struggling through the challenges of adolescence? "10 Life Hacks Every Teen Should Know" is your roadmap to empowerment, success, and fulfillment. Master Vital Life Hacks: Discover key insights from positive psychology to boost motivation and achievement. Strengthen Bonds with Your Teen: Use this book to connect deeply with your teen and impart essential life lessons. Shape a Prosperous Future: Inspire big dreams and equip your teen with practical strategies for success. Invest in your family's future: Embark on a journey toward a purposeful life!...

In this groundbreaking book, education expert Tony Wagner provides a powerful rationale for developing an innovation-driven economy. He explores what parents, teachers, and employers must do to develop the capacities of young people to become innovators.