Damage Control
Why Everything You Know About Crisis Management Is Wrong
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Narrated by:
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Sean Pratt
About this listen
Much of the conventional wisdom about damage control and crisis PR is self-serving, self-congratulatory, self-deceiving, and flat out wrong. And no one knows it better than Eric Dezenhall and John Weber, who have helped countless companies, politicians, and celebrities get out of various kinds of trouble.
If you're facing a lawsuit, a sex scandal, a defective product, or allegations of insider trading, other PR experts will tell you to stay positive, get your message out, and everything will be just fine. But happy talk doesn't help much during a real crisis, and it's easy to lose sight of your real priorities. In a trial, for instance, you might want the whole world to think you're a wonderful person, but all that matters is whether 12 jurors think you're guilty.
Dezenhall and Weber are especially dismayed by flacks who compare every problem to the famous Tylenol/cyanide episode of 1982: supposedly proof that making nice, admitting fault, and taking immediate corrective action is all you need to do. In reality, Tylenol's situation was nothing like the typical corporate crisis.
The authors share many powerful lessons, including:
- The difference between a nuisance, a problem, and a crisis
- When you can't get them to like you, get them not to attack you
- It's not about facts; it's about symbols
- The best case studies are the ones you'll never hear about
- Good deeds won't position you out of the line of fire
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- Unabridged
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A behind-the-scenes, revelatory history of McKinsey & Company, America's most influential and controversial business consulting firm, told by one of the nation's leading financial journalists. In The Firm, Duff McDonald uncovers how these high-powered, high-priced business savants have ushered in waves of structural, financial, and technological shifts. With unrivaled access to company documents and current and former employees, McDonald reveals the inner workings of what just might be the most influential private organization in America.
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Warning: Non consultants should avoid
- By R. Jaeger on 11-04-13
By: Duff McDonald
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Big Dirty Money
- The Shocking Injustice and Unseen Cost of White Collar Crime
- By: Jennifer Taub
- Narrated by: Eliza Foss
- Length: 8 hrs and 49 mins
- Unabridged
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How ordinary Americans suffer when the rich and powerful use tax doges or break the law to get richer and more powerful - and how we can stop it. There is an elite crime spree happening in America, and the privileged perps are getting away with it. Selling loose cigarettes on a city sidewalk can lead to a choke-hold arrest, and death, if you are not among the top one percent.
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The Loss of Glass-Steagal has led to Cheating
- By Rajiv on 05-23-21
By: Jennifer Taub
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Friend and Foe
- When to Cooperate, When to Compete, and How to Succeed at Both
- By: Adam D. Galinsky, Maurice E. Schweitzer
- Narrated by: Tom Perkins
- Length: 9 hrs and 1 min
- Unabridged
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In Friend and Foe, researchers Galinsky and Schweitzer explain why this debate misses the mark. Rather than being hardwired to compete or cooperate, humans have evolved to do both. It is only by learning how to strike the right balance between these two forces that we can improve our long-term relationships and get more of what we want.
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Unexpected
- By Garron Rose on 01-05-16
By: Adam D. Galinsky, and others
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Fault Lines
- A History of the United States Since 1974
- By: Kevin M. Kruse, Julian E. Zelizer
- Narrated by: Fajer Al-Kaisi
- Length: 14 hrs and 47 mins
- Unabridged
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If you were asked when America became polarized, your answer would likely depend on your age: You might say during Barack Obama’s presidency, or with the post-9/11 war on terror, or the culture wars of the 1980s and 1990s, or the “Reagan Revolution” and the the rise of the New Right. How did the US become so divided? Fault Lines offers a richly told, wide-angle history view toward an answer.
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Good overview of the past 45 years
- By Adam Shields on 02-26-19
By: Kevin M. Kruse, and others
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Moral Mazes
- The World of Corporate Managers
- By: Robert Jackall
- Narrated by: Johnny Heller
- Length: 12 hrs and 20 mins
- Unabridged
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Robert Jackall's Moral Mazes offers an eye-opening account of how corporate managers think the world works, and how big organizations shape moral consciousness. Based on extensive interviews with managers at every level of two industrial firms and of a large public relations agency, IMoral Mazes takes the reader inside the intricate world of the corporation.
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Well written; poorly narrated
- By C. Youngblood on 09-30-13
By: Robert Jackall
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Cowards
- What Politicians, Radicals, and the Media Refuse to Say
- By: Glenn Beck
- Narrated by: Ron McLarty
- Length: 10 hrs and 11 mins
- Unabridged
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As we approach the most important presidential election in America’s history, something has been lost among all of the debates, attack ads, and super- PACs - something that Americans used to hold in very high regard: THE TRUTH. The truth can no longer be something we hope for; it must be something we live. When courage prevails, cowards do not - and this book was written to ensure that’s exactly what happens.
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Guess what... Its by Glenn Beck!!
- By Joseph on 07-17-12
By: Glenn Beck
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Trickle Down Tyranny
- Crushing Obama's Dreams of a Socialist America
- By: Michael Savage
- Narrated by: Pete Larkin
- Length: 10 hrs and 28 mins
- Unabridged
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Trickle Down Tyranny is the single book you need to stop Obama's emerging dictatorship before we lose all of our constitutional, God-given rights. These pages show you the dangerous laws and powergrabs of the Obama administration… and what we can do to stop this leftist gang from seizing another term in office. Obama is transforming us into a second-class nation, with communists and Islamists given free rein to expand their power.
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Brings Clarity to the Obama charade.
- By Mrs. Stolle on 04-05-12
By: Michael Savage
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The Swamp
- Washington's Murky Pool of Corruption and Cronyism—and How Trump Can Drain It
- By: Eric Bolling
- Narrated by: Eric Bolling
- Length: 5 hrs and 58 mins
- Unabridged
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Bestselling author and Fox News Channel host Eric Bolling presents an infuriating, amusing, revealing, and outrageous history of American politics, past and present, Republican and Democrat. From national political scandals to tempests in a teapot that blew up; bribery, blackmail, bullying, and backroom deals that contradicted public policies; cronyism that cost taxpayers hundreds upon hundreds of millions of dollars; and personal conduct that can only be described as regrettable, The Swamp is a journey downriver through the bayous and marshes of Capitol Hill and Foggy Bottom.
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Mr. President, drain the swamp
- By Wayne on 06-30-17
By: Eric Bolling
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Blind Spots
- Why We Fail to Do What’s Right and What to Do about It
- By: Max H. Bazerman, Ann E. Tenbrunsel
- Narrated by: Kate McQueen
- Length: 7 hrs and 18 mins
- Unabridged
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When confronted with an ethical dilemma, most of us like to think we would stand up for our principles. But we are not as ethical as we think we are. In Blind Spots, leading business ethicists Max Bazerman and Ann Tenbrunsel examine the ways we overestimate our ability to do what is right and how we act unethically without meaning to.
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Great book! Poor narration
- By Susie on 11-20-17
By: Max H. Bazerman, and others
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Gaslighting America
- Why We Love It When Trump Lies to Us
- By: Amanda Carpenter
- Narrated by: Kirsten Potter
- Length: 7 hrs and 30 mins
- Unabridged
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"Can you believe what Donald Trump said?" In Gaslighting America, Amanda Carpenter breaks down Trump's formula, showing why it's practically foolproof, playing his victims, the media, the Democrats, and the Republican fence-sitters perfectly. She traces how this tactic started with Nixon, gained traction with Bill Clinton, and exploded under Trump. Where some people see lies, Trump's fierce followers see something different. A commitment to winning at all costs: There is nothing he could say that would erode their support at long as it's in the name of taking down his political enemies.
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Right Winger Whines False Equivalency
- By B. D on 05-03-18
By: Amanda Carpenter
What listeners say about Damage Control
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- Lauren Wittke
- 08-03-16
Very Interesting
What made the experience of listening to Damage Control the most enjoyable?
It was enjoyable to learn more about the major corporate crises and what could have potentially helped them to avoid these pitfalls.
Was this a book you wanted to listen to all in one sitting?
Yes, we listened to this during a road trip. My husband was intrigued as well.
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Overall
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Performance
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- Amazon Customer
- 07-17-17
Easy to follow
I used this for a school paper in Public Relations and found it a good recourse.
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Overall
- David
- 06-09-08
Infomercial For Authors' Crisis-comm Firm
This is a poorly edited, poorly organized hodgepodge of crisis communications advice designed for a non-practitioner audience. Once you get beyond the initial premise that Tylenol's response to its product tampering scandal should not be the go-to strategy for every corporate crisis situation, there's very little additional value-add.
The book presents a number of "common sense" crisis responses that make sense when linked to a particular anecdote, but seemingly contradict strategies presented elsewhere in the book. There is little context to show when a particular strategy is appropriate.
While the authors say that they eschew crisis communications "alchemists," this book, when taken as a whole, seems to depict this branch of communications as nothing more than alchemy itself. While ostensively trying to help readers avoid crisis communications mistakes, the subtext is that crisis communications is too difficult to understand and should be left to experts... experts like the authors.
I resent blowing an audible credit and several hours of my time to what has turned out to be a slick, but academically vacant, infomercial. Unless you're looking for "thunk factor" - the sound this book will make hitting the desk of your CEO - in order to justify your hiring of the authors' communications firm, this book is a "pass."
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11 people found this helpful