Everything on the Line
Calming & De-escalation of Aggressive & Mentally Ill Individuals on the Phone - A Comprehensive Guidebook for Emergency Dispatch (9-1-1) Centers
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Narrated by:
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Dan Levy
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By:
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Ellis Amdur
About this listen
Although call-takers at an emergency dispatch center are under no immediate physical threat, they are often the focus of intense verbal violence. In this comprehensive guidebook, Ellis Amdur, with the assistance of consultants whose cumulative experience in emergency call-taking and emergency dispatch totals over 120 years, walks professionals working in emergency dispatch centers through a multitude of steps they can assist in keeping first responders, callers, and other members of the public safe, while functioning at the highest level of professionalism.
- The first section of this book discusses general principals required to prepare an emergency dispatch center for calls from emotionally disturbed individuals, as well as threat assessment: how to acquire essential information necessary to prepare first responders for any potential risk at the scene.
- In the second major section of the book, he focuses on us: what we can do to achieve a state of integrity and powerful calm. Rather than abstract pronouncements, he offers specific strategies, including a method of breathing for the purpose of maintaining a one's own center in crisis situations.
- He then moves on to the heart of the book, discussing specific behaviors ranging from confusion and obsessive concerns to psychosis, mania, and acute disorganization.
- In one very important section, he discusses interactions with anti-social and psychopathic individuals, people who present a danger to the psychological and physical well-being of anyone with whom they come in contact.
- He moves on to suicidal callers, and then how to de-escalate aggressive and chaotic callers once a crisis begins. De-escalation tactics are specific--one learns how to immediately recognize what mode of aggression the person is displaying, and then, one can effectively implement the de-escalation tactics that are best suited to deal with the aggression one is facing.
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Life changing! Amazing book
- By Mary M. on 12-06-22
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Why Does He Do That?
- Inside the Minds of Angry and Controlling Men
- By: Lundy Bancroft
- Narrated by: Peter Berkrot
- Length: 13 hrs and 32 mins
- Unabridged
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He says he loves you. So...why does he do that? You've asked yourself this question again and again. Now you have the chance to see inside the minds of angry and controlling men---and to change your life. In this groundbreaking book, a counselor who specializes in working with abusive men shows you how to improve, survive, or leave an abusive relationship.
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I needed this.
- By james p weiss on 09-07-17
By: Lundy Bancroft
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How to Control Your Anger Before It Controls You
- By: Albert Ellis Ph.D., Raymond Chip Tafrate PhD, Raymond A. DiGiuseppe - foreword
- Narrated by: Tom Parks
- Length: 6 hrs and 2 mins
- Unabridged
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Anger is universal. Unchecked, it can cause lasting damage in our lives: wrecked relationships, lost jobs, even serious disease. Yet in these increasingly stressful times, all of us have acted in anger - and often wished we hadn't. Is there a way that really works to solve problems and assert ourselves without being angry?
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Another Great Ellis Book
- By M.Biblioswine on 05-19-20
By: Albert Ellis Ph.D., and others
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Overcoming Unwanted Intrusive Thoughts
- A CBT-Based Guide to Getting over Frightening, Obsessive, or Disturbing Thoughts
- By: Sally M. Winston PsyD, Martin N. Seif PhD
- Narrated by: Senn Annis
- Length: 5 hrs and 23 mins
- Unabridged
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If you suffer from unwanted, intrusive, frightening, or even disturbing thoughts, you might worry about what these thoughts mean about you. Thoughts can seem like messages - are they trying to tell you something? But the truth is that they are just thoughts, and don’t necessarily mean anything. Sane and good people have them. If you are someone who is plagued by thoughts you don’t want - thoughts that scare you, or thoughts you can’t tell anyone about - this book may change your life.
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It does help
- By danielle on 09-29-20
By: Sally M. Winston PsyD, and others
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The Chimp Paradox
- The Mind Management Program to Help You Achieve Success, Confidence, and Happiness
- By: Dr. Steve Peters
- Narrated by: Tim Andres Pabon
- Length: 9 hrs and 53 mins
- Unabridged
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Dr. Steve Peters explains that we all have a being within our minds that can wreak havoc on every aspect of our lives. He calls this being "the chimp," and it can work either for you or against you. The Chimp Paradox contains an incredibly powerful mind management model that can help you be happier and healthier, increase your confidence, and become a more successful person. This audiobook will help you to recognize how your mind is working, understand and manage your emotions and thoughts, and become the person you would like to be.
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The best way to describe this book is it's an Owners Manual for People.
- By Michael on 08-14-15
By: Dr. Steve Peters
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Getting Past Your Past
- Take Control of Your Life With Self-Help Techniques from EMDR Therapy
- By: Francine Shapiro
- Narrated by: Karen White
- Length: 12 hrs and 2 mins
- Unabridged
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Whether we've experienced small setbacks or major traumas, we are all influenced by memories and experiences we may not remember or don't fully understand. Getting Past Your Past offers practical procedures that demystify the human condition and empower listeners looking to achieve real change. An easy conversational style, humor, and fascinating real life stories make it simple to understand the brain science behind why we get stuck in various ways and what we can about it.
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NOT ENOUGH ON SOLUTIONS
- By MZHOLLAND on 08-20-12
By: Francine Shapiro
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Controlling People
- How to Recognize, Understand, and Deal with People Who Try to Control You
- By: Patricia Evans
- Narrated by: Xe Sands
- Length: 6 hrs and 34 mins
- Unabridged
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In Controlling People, best-selling author Patricia Evans tackles the "controlling personality" and reveals how and why these people try to run other people's lives. She also explains the compulsion that makes them continue this behavior - even as they alienate others and often lose those they love. Should you ever find yourself in the thrall of someone close to you, Controlling People is here to give you the wisdom, power, and comfort you need to be a stronger, happier, and more independent person.
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EXTRAORDINARY
- By Rob on 02-27-14
By: Patricia Evans
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When Dad Hurts Mom
- Helping Your Children Heal the Wounds of Witnessing Abuse
- By: Lundy Bancroft
- Narrated by: Randye Kaye
- Length: 10 hrs and 52 mins
- Unabridged
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Can my partner abuse me and still be a good parent? Should I stay with my partner for my children's sake? How should I talk to my children about the abuse and help them heal? Am I a bad mother? Mothers in physically or emotionally abusive relationships ask themselves these questions every day. Whether it's physical or "just" emotional abuse, whether it's aimed at them or you, whether they see or hear it, your kids need you.
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Great information. Not the best narrator.
- By RT on 06-28-19
By: Lundy Bancroft
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Recovering from Emotionally Immature Parents
- Practical Tools to Establish Boundaries and Reclaim Your Emotional Autonomy
- By: Lindsay C. Gibson PsyD
- Narrated by: Suzie Althens
- Length: 7 hrs and 16 mins
- Unabridged
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In this important sequel to Adult Children of Emotionally Immature Parents, author Lindsay Gibson offers powerful tools to help you step back and protect yourself at the first sign of an emotional takeover, make sure your emotions and needs are respected, and break free from the coercive control of emotionally immature parents.
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Asinine
- By Amazon Customer on 07-14-20
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Crucial Conversations
- Tools for Talking When Stakes Are High
- By: Kerry Patterson, Joseph Grenny, Ron McMillan, and others
- Narrated by: Anna Fields
- Length: 4 hrs and 17 mins
- Unabridged
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When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
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Probably the worste nagging sounding narrator
- By Alexander on 09-27-21
By: Kerry Patterson, and others
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My Grandmother's Hands
- Racialized Trauma and the Pathway to Mending Our Hearts and Bodies
- By: Resmaa Menakem MSW LICSW SEP
- Narrated by: Cary Hite
- Length: 10 hrs and 18 mins
- Unabridged
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In this groundbreaking book, therapist Resmaa Menakem examines the damage caused by racism in America from the perspective of trauma and body-centered psychology. My Grandmother's Hands is a call to action for all of us to recognize that racism is not only about the head but about the body, and introduces an alternative view of what we can do to grow beyond our entrenched racialized divide.
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Think You Don't Need This? Think Again, Please!
- By Carole T. on 03-27-21
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Rewire
- Change Your Brain to Break Bad Habits, Overcome Addictions, Conquer Self-Destructive Behavior
- By: Richard O'Connor Ph.D.
- Narrated by: Fred Stella
- Length: 10 hrs and 18 mins
- Unabridged
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We humans tend to get in our own way time and time again - whether it comes to not speaking up for ourselves, going back to bad romantic partners, our umpteenth diet, or engaging in any of a range of bad habits we just can’t seem to shake. In Rewire, renowned psychotherapist Richard O’Connor, PhD, reveals why our bad habits die so hard. We have two brains - one a thoughtful, conscious, deliberative self, and the other an automatic self that does most of the work without our attention.
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Meh
- By Grateful on 12-31-14
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The Verbally Abusive Man, Can He Change?
- A Woman's Guide to Deciding Whether to Stay or Go
- By: Patricia Evans
- Narrated by: Laural Merlington
- Length: 7 hrs and 20 mins
- Unabridged
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Coupling stories of abused women and abusive men from her own case studies, Patricia Evans here gives you the tools you need to transform your relationship. Most important, she assures you that such a transformation is possible—given the right circumstances. Evans also helps you determine if your abuser really has changed—or if he’s merely creating the illusion of change. And if he hasn’t changed, Evans helps you decide whether it’s time to leave the relationship—and what to do when it is.
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A gift to the emotionally violated
- By curious23m on 08-16-15
By: Patricia Evans