Although call-takers at an emergency dispatch center are under no immediate physical threat, they are often the focus of intense verbal violence. In this comprehensive guidebook, Ellis Amdur, with the assistance of consultants whose cumulative experience in emergency call-taking and emergency dispatch totals over 120 years, walks professionals working in emergency dispatch centers through a multitude of steps they can assist in keeping first responders, callers, and other members of the public safe, while functioning at the highest level of professionalism.

Discover how to successfully and efficiently calm an angry person or diffuse a volatile situation in 90 seconds or less with this proven and accessible peacekeeping method by self-described "lawyer turned peacemaker" Douglas E. Noll. Tested on prison inmates, De-Escalate offers a new set of social listening and communication skills based on the latest findings in neuroscience and meditation.

Robert Sapolsky’s Behave, his now classic account of why humans do good and why they do bad, pointed toward an unsettling conclusion: We may not grasp the precise marriage of nature and nurture that creates the physics and chemistry at the base of human behavior, but that doesn’t mean it doesn’t exist. Now, in Determined, Sapolsky takes his argument all the way, mounting a brilliant (and in his inimitable way, delightful) full-frontal assault on the pleasant fantasy that there is some separate self telling our biology what to do.

Becoming Bulletproof means transforming yourself into a stronger, more confident, and more powerful person. Evy Poumpouras - former Secret Service agent to three presidents and one of only five women to receive the Medal of Valor - demonstrates how we can overcome our everyday fears, have difficult conversations, know who to trust and who might not have our best interests at heart, influence situations, and prepare for the unexpected. When you have become bulletproof, you are your best, most courageous, and most powerful version of you.

When you react, the event controls you. When you respond, you’re in control. Verbal Judo is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether you're talking to a boss, a spouse, or even a teenager. For more than a generation, Dr. George J. Thompson's essential handbook has taught people how to communicate more confidently and persuasively in any situation.

Manipulators and people who are looking to use us for their advantage are all around us. Fortunately, there are methods to spot them and beat them at their game! What to do? What you’ll learn in this book will change your perspective of yourself and raise your confidence! The techniques and methods described in this book will make sure you’ll never hurt again, and you’ll also be able to use them for your return.

Are you curious about how you can do social engineering so that your community will agree with you and with what you think? This audiobook can address that. Yes, you can manipulate other people and the community as a whole like you. You've probably heard the phrase "social engineering" thrown around a few times. You may even have met its practitioners. But, what exactly is it, why do we need it, and how do we counter it? This may well be the most important audiobook you've ever listened to on social engineering.

Let's face it: We all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book Just Listen, Mark Goulston shared his best-selling formula for getting through to the resistant people in your life. Now he brings his communication magic to the most difficult group of all - the downright irrational.

If you struggle to stand up for yourself—to pursue what you want—then you need this audiobook. Short but sweet, this audiobook will guide you to understanding your own history so that you can build the future you want. It is part of a course available through my website (thedietzmethod.com) that is intended to help you break old habits, discard beliefs and attitudes that hold you back, and create a mindset that is truly your own.

He says he loves you. So...why does he do that? You've asked yourself this question again and again. Now you have the chance to see inside the minds of angry and controlling men---and to change your life. In this groundbreaking book, a counselor who specializes in working with abusive men shows you how to improve, survive, or leave an abusive relationship.

Want to learn about the art of manipulation? Do you think you are being manipulated? Are you unable to recognize a manipulator? Manipulation is the ability of something or someone to handle, manipulate, or use. It is essential to understand the tricks and tactics of manipulator so we could save ourselves from them as it has a negative effect on our mental health and personality. Understanding of manipulation techniques and tactics of toxic people can help us to avoid manipulation.

This audiobook will explain to you how body language works and how to better understand what other people are saying with their body movements and expressions.

Are your anger problems out of control and starting to affect the people around you? Whether you realize it or not your anger problems can directly effect those around you, to the point where it starts to directly erode their own mental health and well-being. But, now you can learn how to control your anger and manage the stress and anxiety that goes a long with it.

People with borderline personality disorder (BPD) can be intensely caring, warm, smart, and funny, but their behavior often drives away those closest to them. If you're struggling in a tumultuous relationship with someone with BPD, this is the book for you. Dr. Shari Manning helps you understand why your spouse, family member, or friend has such out-of-control emotions and how to change the way you can respond.

Would you like to be able to influence people in such a way that you can always turn situations at your convenience, and discover how to analyze people to see if they deserve your trust? This guide is perfect even for those who have never studied dark psychology before because it is packed with information, tips, tricks, and techniques that will make you a pro in analyzing people in no time, so what are you waiting for?

Clinical therapist Aaron Karmin teaches you the skills to manage your anger without aggression and build up your self-confidence, self-control, and self-respect. The Anger Management Workbook for Men goes beyond why men get angry and helps you get to the root of your anger. It gives you positive and productive anger management tools to strengthen the most important and most overlooked relationship in your life - your relationship with yourself.

I Can Read You Like A Book features a system for scanning and interpreting anyone's body language, enabling you to figure out what they are really saying or feeling.

Listen to this book and send your nonverbal intelligence soaring. Joe Navarro, a former FBI counterintelligence officer and a recognized expert on nonverbal behavior, explains how to "speed-read" people: decode sentiments and behaviors, avoid hidden pitfalls, and look for deceptive behaviors. You'll also learn how your body language can influence what your boss, family, friends, and strangers think of you.

He says he loves you. So...why does he do that? You've asked yourself this question again and again. Now you have the chance to see inside the minds of angry and controlling men---and to change your life. In this groundbreaking book, a counselor who specializes in working with abusive men shows you how to improve, survive, or leave an abusive relationship.

Whether it's the monster in the closet or the fear that arises from new social situations, school, or sports, anxiety can be especially challenging and maddening for children. And since anxiety has a mind of its own, logic and reassurance often fail, leaving parents increasingly frustrated about how to help. Now Lawrence J. Cohen, PhD, the author of Playful Parenting, provides a special set of tools to handle childhood anxiety.

At a time when toxic individualism is rending our society at every level, bestselling author and renowned marriage counselor Terrence Real sees how it poisons intimate relationships in his therapy practice, where he works with couples on the brink of disaster. The good news: Warmer, closer, more passionate relationships are possible if you have the right tools. In his transformative new book Us, Real brilliantly observes how our winner-takes-all culture infiltrates families with devastating results.

In this groundbreaking book, therapist Resmaa Menakem examines the damage caused by racism in America from the perspective of trauma and body-centered psychology. My Grandmother's Hands is a call to action for all of us to recognize that racism is not only about the head but about the body, and introduces an alternative view of what we can do to grow beyond our entrenched racialized divide.

Rachel Simmons is a New York Times best-selling author and the founding director of the Girls' Leadership Institute. The Curse of the Good Girl looks into the phenomenon of the glass ceiling placed on girls who attempt to live up to the standard of being "good". Simmons then shows how parents can help build girls' self-esteem and give them the strength to pursue their goals.

Can my partner abuse me and still be a good parent? Should I stay with my partner for my children's sake? How should I talk to my children about the abuse and help them heal? Am I a bad mother? Mothers in physically or emotionally abusive relationships ask themselves these questions every day. Whether it's physical or "just" emotional abuse, whether it's aimed at them or you, whether they see or hear it, your kids need you.

Anger is universal. Unchecked, it can cause lasting damage in our lives: wrecked relationships, lost jobs, even serious disease. Yet in these increasingly stressful times, all of us have acted in anger - and often wished we hadn't. Is there a way that really works to solve problems and assert ourselves without being angry?

Bullies aren't limited to the playground. These days, they roam our offices and can be found everywhere from break rooms to boardrooms. They don't steal your lunch money, but they can make your work life a living hell - and even ruin your career. Whether the bully is a boss or a coworker...whether you're the target of manipulation, intimidation, verbal abuse, or deliberate humiliation, Beating the Workplace Bully will show you how to fight back.

When a high-conflict person has one of five common personality disorders - borderline, narcissistic, paranoid, antisocial, or histrionic - they can lash out in risky extremes of emotion and aggression. And once an HCP decides to target you, they're hard to shake. But there are ways to protect yourself. Using empathy-driven conflict management techniques, Bill Eddy, a lawyer and therapist with extensive mediation experience, will teach you to spot warning signs of the five high-conflict personalities in others and in yourself.

Dr. Steve Peters explains that we all have a being within our minds that can wreak havoc on every aspect of our lives. He calls this being "the chimp," and it can work either for you or against you. The Chimp Paradox contains an incredibly powerful mind management model that can help you be happier and healthier, increase your confidence, and become a more successful person. This audiobook will help you to recognize how your mind is working, understand and manage your emotions and thoughts, and become the person you would like to be.

In Controlling People, best-selling author Patricia Evans tackles the "controlling personality" and reveals how and why these people try to run other people's lives. She also explains the compulsion that makes them continue this behavior - even as they alienate others and often lose those they love. Should you ever find yourself in the thrall of someone close to you, Controlling People is here to give you the wisdom, power, and comfort you need to be a stronger, happier, and more independent person.

Men are right. The "relationship talk" does not help. Dr. Patricia Love’s and Dr. Steven Stosny’s How to Improve Your Marriage Without Talking About It reveals the stunning truth about marital happiness: Love is not about better communication. It's about connection.