How to Handle Cranky Customer Problems Using Behavioral Science
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
Get 2 free audiobooks during trial.
Buy for $3.95
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrated by:
-
Jennifer Hancock
-
By:
-
Jennifer Hancock
About this listen
Without customers, we don’t have a business. But what can, or should, we do if one of our customers is cranky? Answer: Learn why people behave how they do and how you can respond so that you can be happier and more effectively help solve your customer’s problems without getting pulled into their drama, whatever that is.
This book discusses how your responses impact your customer so that you can choose a response that will help you stand your ground while still being compassionate about your customer’s problem. The goal here is to help you learn how to respond professionally, even in situations where the people around you are freaking out. This is the companion book to the online course "How to Handle Cranky Customer Problems Using Behavioral Science". It contains audio transcripts of the course for easy home reference.
©2018 Jennifer Hancock (P)2018 Jennifer HancockListeners also enjoyed...
-
How to Have That Difficult Conversation
- Gaining the Skills for Honest and Meaningful Communication
- By: Henry Cloud, John Townsend
- Narrated by: Henry Cloud
- Length: 2 hrs and 41 mins
- Abridged
-
Overall
-
Performance
-
Story
Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don't know how to have difficult conversations, and we see confrontation as scary or adversarial.
-
-
Misleading Book Description
- By Catherine on 09-18-18
By: Henry Cloud, and others
-
Loving Someone with Borderline Personality Disorder
- How to Keep Out-of-Control Emotions from Destroying Your Relationship
- By: Shari Y. Manning PhD
- Narrated by: Angela Brazil
- Length: 10 hrs and 53 mins
- Unabridged
-
Overall
-
Performance
-
Story
People with borderline personality disorder (BPD) can be intensely caring, warm, smart, and funny, but their behavior often drives away those closest to them. If you're struggling in a tumultuous relationship with someone with BPD, this is the book for you. Dr. Shari Manning helps you understand why your spouse, family member, or friend has such out-of-control emotions and how to change the way you can respond.
-
-
fantastic
- By randy on 06-15-16
-
Anger Management
- How to Become an Emotional Einstein & See Life Clearly - Use Critical Thinking to Improve Your Social Skills, Relationship Communication, and Live a Life with Less Stress and Anxiety
- By: Avery Wright
- Narrated by: Michael W Rahhal
- Length: 5 hrs and 2 mins
- Unabridged
-
Overall
-
Performance
-
Story
Anger management can be learned and is much easier than you think. There are proven strategies that helped millions of people to deal with certain situations in a productive way. Anger involves more than just your mind. Therefore a couple of yoga classes are not enough to cool you down. Ignoring your anger instead of dealing with it won’t be a healthy long term solution.
-
-
Nothing New
- By Beta on 02-04-20
By: Avery Wright
-
Mind Manipulation
- Learn Beginners’ Techniques for Mind Control, Mind Games, Mental Manipulation and Influence People, Defend Yourself and Recognize Emotional Control, Deception, Persuasion
- By: Joe Silva
- Narrated by: Kyle Hansen
- Length: 3 hrs and 25 mins
- Unabridged
-
Overall
-
Performance
-
Story
Understand how to use mind games and mental manipulation! You will learn the main techniques that manipulative people use to control their targets and to get them to do whatever they want. All the main tricks that narcissist, Machiavellians, sadistic people, sociopaths, and even psychopaths use to keep others under their thumb will be revealed to you, so that you can learn to protect yourself from manipulation or control, whether its orchestrated by your partner or spouse, a member of your family, a friend with personal agendas, or a colleague with malicious intentions.
-
-
basic well written information on the subject.
- By Remjob on 06-24-21
By: Joe Silva
-
Dark Psychology Secrets
- Defend Yourself from Brainwashing, Mind Games, Dark Persuasion, Deception, Hypnotism and Undetected Mind Control. Learn Techniques of Emotional Influence and Intelligence
- By: Jake Smith
- Narrated by: Stephen Justice
- Length: 3 hrs and 43 mins
- Unabridged
-
Overall
-
Performance
-
Story
Everyone is vulnerable to these secret mind control techniques...Learn how to protect yourself now! Mind control techniques are everywhere. It doesn’t matter how smart or how naturally skeptical you are - you’re still prone to dark psychology tricks because they play upon fundamental human feelings. Your only weapon against psychological manipulators - no matter if salespeople, politicians, or toxic people in your social circle - is knowledge. Once you’re able to see through their tricks, they lose their power.
-
-
worst book ever
- By Rainiac on 05-12-21
By: Jake Smith
-
My Mother Is a Narcissist
- Understand Your Mother on a Deeper Emotional Level, Heal from Her Narcissistic Abuse, and Make a Revolutionary Recovery
- By: Geoffrey Loren
- Narrated by: Bryan Jones
- Length: 3 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
Don’t become the one thing you hate the most...“You could’ve done better. Why can’t you be more like your sibling”? “Stop overreacting. You’re always so sensitive”. “Why are you always so angry with me? We need to get you help”. “This is for your own good”. These are all common phrases you may hear from your mother. Guess what? She is likely to be a narcissist. All it takes is an understanding of your situation and the proper guidance to help move you down the path to recovery.
-
-
Clearly defines the terms, Recovery?
- By Sergio on 11-09-22
By: Geoffrey Loren
-
How to Have That Difficult Conversation
- Gaining the Skills for Honest and Meaningful Communication
- By: Henry Cloud, John Townsend
- Narrated by: Henry Cloud
- Length: 2 hrs and 41 mins
- Abridged
-
Overall
-
Performance
-
Story
Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don't know how to have difficult conversations, and we see confrontation as scary or adversarial.
-
-
Misleading Book Description
- By Catherine on 09-18-18
By: Henry Cloud, and others
-
Loving Someone with Borderline Personality Disorder
- How to Keep Out-of-Control Emotions from Destroying Your Relationship
- By: Shari Y. Manning PhD
- Narrated by: Angela Brazil
- Length: 10 hrs and 53 mins
- Unabridged
-
Overall
-
Performance
-
Story
People with borderline personality disorder (BPD) can be intensely caring, warm, smart, and funny, but their behavior often drives away those closest to them. If you're struggling in a tumultuous relationship with someone with BPD, this is the book for you. Dr. Shari Manning helps you understand why your spouse, family member, or friend has such out-of-control emotions and how to change the way you can respond.
-
-
fantastic
- By randy on 06-15-16
-
Anger Management
- How to Become an Emotional Einstein & See Life Clearly - Use Critical Thinking to Improve Your Social Skills, Relationship Communication, and Live a Life with Less Stress and Anxiety
- By: Avery Wright
- Narrated by: Michael W Rahhal
- Length: 5 hrs and 2 mins
- Unabridged
-
Overall
-
Performance
-
Story
Anger management can be learned and is much easier than you think. There are proven strategies that helped millions of people to deal with certain situations in a productive way. Anger involves more than just your mind. Therefore a couple of yoga classes are not enough to cool you down. Ignoring your anger instead of dealing with it won’t be a healthy long term solution.
-
-
Nothing New
- By Beta on 02-04-20
By: Avery Wright
-
Mind Manipulation
- Learn Beginners’ Techniques for Mind Control, Mind Games, Mental Manipulation and Influence People, Defend Yourself and Recognize Emotional Control, Deception, Persuasion
- By: Joe Silva
- Narrated by: Kyle Hansen
- Length: 3 hrs and 25 mins
- Unabridged
-
Overall
-
Performance
-
Story
Understand how to use mind games and mental manipulation! You will learn the main techniques that manipulative people use to control their targets and to get them to do whatever they want. All the main tricks that narcissist, Machiavellians, sadistic people, sociopaths, and even psychopaths use to keep others under their thumb will be revealed to you, so that you can learn to protect yourself from manipulation or control, whether its orchestrated by your partner or spouse, a member of your family, a friend with personal agendas, or a colleague with malicious intentions.
-
-
basic well written information on the subject.
- By Remjob on 06-24-21
By: Joe Silva
-
Dark Psychology Secrets
- Defend Yourself from Brainwashing, Mind Games, Dark Persuasion, Deception, Hypnotism and Undetected Mind Control. Learn Techniques of Emotional Influence and Intelligence
- By: Jake Smith
- Narrated by: Stephen Justice
- Length: 3 hrs and 43 mins
- Unabridged
-
Overall
-
Performance
-
Story
Everyone is vulnerable to these secret mind control techniques...Learn how to protect yourself now! Mind control techniques are everywhere. It doesn’t matter how smart or how naturally skeptical you are - you’re still prone to dark psychology tricks because they play upon fundamental human feelings. Your only weapon against psychological manipulators - no matter if salespeople, politicians, or toxic people in your social circle - is knowledge. Once you’re able to see through their tricks, they lose their power.
-
-
worst book ever
- By Rainiac on 05-12-21
By: Jake Smith
-
My Mother Is a Narcissist
- Understand Your Mother on a Deeper Emotional Level, Heal from Her Narcissistic Abuse, and Make a Revolutionary Recovery
- By: Geoffrey Loren
- Narrated by: Bryan Jones
- Length: 3 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
Don’t become the one thing you hate the most...“You could’ve done better. Why can’t you be more like your sibling”? “Stop overreacting. You’re always so sensitive”. “Why are you always so angry with me? We need to get you help”. “This is for your own good”. These are all common phrases you may hear from your mother. Guess what? She is likely to be a narcissist. All it takes is an understanding of your situation and the proper guidance to help move you down the path to recovery.
-
-
Clearly defines the terms, Recovery?
- By Sergio on 11-09-22
By: Geoffrey Loren
-
Cognitive Behavioral Therapy (CBT): Master Your Brain and Emotions to Overcome Anxiety, Depression and Negative Thoughts
- CBT Self Help, Book 1- Cognitive Behavioral Therapy
- By: Bill Andrews
- Narrated by: K. Michael Prince
- Length: 3 hrs and 13 mins
- Unabridged
-
Overall
-
Performance
-
Story
Discover key Cognitive Behavioral Therapy principles that will enable you to become a happier, more fulfilled, more effective, and more content person. This guide teaches simple clear techniques that will enable you to start living life to the fullest.
-
-
10 out of 10
- By Jacob Snyder on 12-09-18
By: Bill Andrews
-
Communication with Assertiveness
- How and Why Respect Each Others!
- By: Carolina Bishop
- Narrated by: Connor Chaney
- Length: 4 hrs and 12 mins
- Unabridged
-
Overall
-
Performance
-
Story
Bеing аѕѕеrtivе iѕ a ѕkill thаt rеlаtеѕ tо bоth уоur bеhаviоr and уоur mindѕеt. Sеlf соnfidеnсе hеlрѕ tо control уоur mindѕеt bу keeping you positive аnd fосuѕеd. Bеhаviоrѕ likе communicating clearly, uѕing ѕtrоng body lаnguаgе, maintaining еуе соntасt аlѕо hеlр уоu tо bе аѕѕеrtivе. Aсhiеving аѕѕеrtivе communication means rеаliѕing thаt аll оf thеѕе are аѕѕеrtivе ѕkillѕ уоu саn lеаrn.
-
-
Some very useful ideas here.
- By Patrick Collier on 02-12-20
By: Carolina Bishop
-
Dark Psychology Secrets
- Hack Your Brain and Discover How to Use Mind Manipulation, Persuasion, and Emotional Influence Positively to Look at, Predict, and Induce Human Behavior
- By: Ted Freedom
- Narrated by: Ivan Busenius
- Length: 3 hrs and 2 mins
- Unabridged
-
Overall
-
Performance
-
Story
How do some people get whatever they want from others? Is it a question of charisma or is there something underneath it? The ability to influence people's minds is one of the most powerful forces in the world and can be learned. This book will open your mind, showing you the truth hidden behind human relationships. Dark psychology is the proper study of human nature and their condition which refers to the intention of the people to prey on another person.
-
-
Meh
- By Ustie on 05-20-21
By: Ted Freedom
-
Manipulation Techniques
- How to Use Empath Psychology for Reading People Mind. Practical Persuasion Skills, Accelerate Learning to Analyze Human Behavior. Practice NLP and Dark Psychology.
- By: Robert Tower
- Narrated by: Andy Baronson
- Length: 3 hrs and 7 mins
- Unabridged
-
Overall
-
Performance
-
Story
Manipulation is the conscious act of causing someone to do a certain thing or act in a certain way. Manipulation is clever, skillful, and sometimes unscrupulous. Manipulation is not always a bad thing. Knowing that manipulation is happening is the first step towards ending it. By knowing the signs of manipulation, people can often stop it before it becomes a bad habit or a detrimental way of life. At the same time, understanding manipulation will help you to get better at it, if that is your goal.
By: Robert Tower
-
Anger Management
- How to Control Anger, Master Your Emotions, and Eliminate Stress and Anxiety, Including Tips on Self-Control, Self-Discipline, NLP, and Emotional Intelligence
- By: Steven Turner
- Narrated by: Sam Slydell
- Length: 3 hrs and 3 mins
- Unabridged
-
Overall
-
Performance
-
Story
If you’ve always wanted to know how to manage your anger effectively but feel like nothing seems to tame your temper, then pay attention.... Are you sick and tired of feeling anger more frequently than you should? Have you tried endless other solutions but nothing seems to keep your anger under control? Do you finally want to say good-bye to feeling stressed, anxious, and angry at the same time and discover something that works for you? If so, then you’ve come to the right place.
-
-
Life changing
- By ERIC S. on 04-03-19
By: Steven Turner
-
Psychology of Human Behavior
- 3 Manuscripts - Anger Management, Improve Your Social Skills, Psychology of Selling: A Guide for Critical Thinking, Learning to Talk to Anyone, EQ Strategies to Boost Sales
- By: Avery Wright
- Narrated by: Jacob Buchholz, Michael W. Rahhal
- Length: 11 hrs and 3 mins
- Unabridged
-
Overall
-
Performance
-
Story
This unique three-book bundle will help you learn how to increase your charisma, improve your persuasive communication skills, and to lower your stress and anxiety - even if you’re a total introvert. Unlock your full potential by learning how your brain works. These books will show you how not to change your behavior, and how to influence the behavior of those around you. Once you understand the psychology of human behavior, nothing will stand between you and the success you deserve.
By: Avery Wright
-
How to Stop Being Too Nice
- Learn to Recognize If You’re Being Too Nice and Stop Others from Taking Advantage of You
- By: Mike Mitchell
- Narrated by: William Bahl
- Length: 39 mins
- Unabridged
-
Overall
-
Performance
-
Story
Neurotic people-pleasing habits can damage you. It can hurt you physically, mentally, emotionally, and financially. Because people view you as weak, you become an easy target for users and abusers. That is why it is important to learn how to say “no” from time to time. How to Stop Being Too Nice offers valuable information about the ways you can stop yourself from wanting to please others at your expense.
-
-
This book is my Bible
- By Virginia Needham on 05-17-19
By: Mike Mitchell
-
Why You're Stuck: Your Guide to Finding Freedom from Any of Life's Challenges
- By: Derek Doepker
- Narrated by: Greg Zarcone
- Length: 4 hrs and 39 mins
- Unabridged
-
Overall
-
Performance
-
Story
Are you pissed off that life didn't come with an instruction manual? Do you find yourself struggling to figure out what you really want in life? Or do you know exactly what you want, but can't ever get it because you're trapped by fears, unwanted thoughts, and unshakeable habits?
Are you successful in certain areas, but still feel like something is missing in your relationships, finances, physical health, or overall happiness? Here's help.
-
-
Self discipline through self love
- By EP on 01-19-16
By: Derek Doepker
-
Mental Manipulation
- Identify and Outsmart the Manipulators and Develop Your Mental Strength
- By: Victor Sykes
- Narrated by: Joe Wosik
- Length: 3 hrs and 40 mins
- Unabridged
-
Overall
-
Performance
-
Story
Mental manipulation happens every day without most people noticing it. You could be the next victim. If you don’t know how manipulation works, then you are at greater risk of being the next target. As a victim, you’ve felt the loss of control. It is as if you have lost the freedom to think, decide, and defend yourself.
-
-
Best concepts
- By Pradeep on 08-27-19
By: Victor Sykes
-
Positive Discipline
- The Complete Guide to Nurturing Your Child Through Self Discipline and Problem Solving
- By: Daniel Faber
- Narrated by: Jim D. Johnston
- Length: 3 hrs and 4 mins
- Unabridged
-
Overall
-
Performance
-
Story
Over the years, millions of parents have used the amazingly effective strategies of positive discipline to raise happy, well-behaved, and successful children. Research has shown that the first three years of a child's life are critical moments in their development. Behavioral patterns instilled during that time have profound implications for the rest of their lives.
-
-
This book is changing my life little by little!
- By Warren Peace on 05-27-20
By: Daniel Faber
-
Just Listen
- Discover the Secret to Getting Through to Absolutely Anyone
- By: Mark Goulston MD
- Narrated by: Arthur Morey
- Length: 7 hrs and 53 mins
- Unabridged
-
Overall
-
Performance
-
Story
Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends. Just Listen provides simple but powerful techniques listeners can use to really get through to people.
-
-
Meh.
- By AnnMarie on 08-23-21
By: Mark Goulston MD
-
Emotional Intelligence
- Boost Your E.I. to Improve Your Social Skills, Self-Awareness, Self-Discipline, Relationships, Success & Happiness in Life
- By: Emily Porter
- Narrated by: Cate Thomas
- Length: 4 hrs and 11 mins
- Unabridged
-
Overall
-
Performance
-
Story
The 2018 updated version of the best-selling guide to boosting your emotional intelligence in order to live a happier, healthier, and more successful life. Emotional intelligence is an incredibly important and useful tool to understand but unfortunately it is also a subject that is often clouded in nonsense and useless jargon. Emily Porter has created an easy-to-follow book that gives you the information and tools you need to immediately start improving your life through emotional intelligence. Her no-nonsense guide has helped countless people around the world.
-
-
Easier to understand
- By Grace on 06-03-18
By: Emily Porter
Related to this topic
-
How to Keep People from Pushing Your Buttons
- By: Albert Ellis Ph.D., Arthur Lange Ed.D., Kristene A. Doyle - foreword Ph.D.
- Narrated by: Tom Parks
- Length: 6 hrs and 54 mins
- Unabridged
-
Overall
-
Performance
-
Story
Rational-Emotive Behavior Therapy (REBT), created by world-renowned therapist Dr. Albert Ellis, provides you with realistic, simple, proven techniques that will significantly reduce your stress levels and help you react effectively, whether the circumstances are professional or personal.
-
-
Watch out for self-inflicted button pushing
- By Marcheta on 02-15-17
By: Albert Ellis Ph.D., and others
-
Crucial Conversations
- Tools for Talking When Stakes Are High
- By: Kerry Patterson, Joseph Grenny, Ron McMillan, and others
- Narrated by: Anna Fields
- Length: 4 hrs and 17 mins
- Unabridged
-
Overall
-
Performance
-
Story
When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
-
-
Probably the worste nagging sounding narrator
- By Alexander on 09-27-21
By: Kerry Patterson, and others
-
How to Control Your Anger Before It Controls You
- By: Albert Ellis Ph.D., Raymond Chip Tafrate PhD, Raymond A. DiGiuseppe - foreword
- Narrated by: Tom Parks
- Length: 6 hrs and 2 mins
- Unabridged
-
Overall
-
Performance
-
Story
Anger is universal. Unchecked, it can cause lasting damage in our lives: wrecked relationships, lost jobs, even serious disease. Yet in these increasingly stressful times, all of us have acted in anger - and often wished we hadn't. Is there a way that really works to solve problems and assert ourselves without being angry?
-
-
Another Great Ellis Book
- By M.Biblioswine on 05-19-20
By: Albert Ellis Ph.D., and others
-
Super You
- Release Your Inner Superhero
- By: Emily Gordon
- Narrated by: Emily Gordon
- Length: 7 hrs and 37 mins
- Unabridged
-
Overall
-
Performance
-
Story
Superheroes don't start from glorious beginnings. Their origins are almost always marked by traumatic events that leave them helpless and scared. Batman witnessed his parents' murder. Superman was sent away from his dying planet with no one to guide him as he grew up. Orphaned Catwoman was forced to steal food to survive on the streets of Gotham. What makes these superheroes super is their determination to not be defined by helplessness. They embrace their origins, their flaws, and their mistakes and strive every day to become the best versions of themselves.
-
-
A wonderful book filled with empathy and humanity.
- By Vincent on 10-06-15
By: Emily Gordon
-
Talking to Crazy
- How to Deal with the Irrational and Impossible People in Your Life
- By: Mark Goulston MD
- Narrated by: L. J. Ganser
- Length: 7 hrs and 8 mins
- Unabridged
-
Overall
-
Performance
-
Story
Let's face it: We all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book Just Listen, Mark Goulston shared his best-selling formula for getting through to the resistant people in your life. Now he brings his communication magic to the most difficult group of all - the downright irrational.
-
-
Dissapointed
- By Aaron Olson on 11-04-15
By: Mark Goulston MD
-
Feeling Good Together
- The Secret to Making Troubled Relationships Work
- By: David D. Burns MD
- Narrated by: Alan Sklar
- Length: 8 hrs and 38 mins
- Unabridged
-
Overall
-
Performance
-
Story
Based on 25 years of clinical experience and new, groundbreaking research involving more than 1,000 individuals, Feeling Good Together is filled with helpful examples and tools, such as the Relationship Satisfaction Test, the Blame Cost-Benefit Analysis, the Relationship Journal, Five Secrets of Effective Communication, the Intimacy Exercise, and more. Using these techniques, Dr. Burns shows you how to resolve virtually any kind of relationship conflict almost instantly.
-
-
Best yet for communications Skills
- By Jeffrey J. Ardo on 03-20-10
-
How to Keep People from Pushing Your Buttons
- By: Albert Ellis Ph.D., Arthur Lange Ed.D., Kristene A. Doyle - foreword Ph.D.
- Narrated by: Tom Parks
- Length: 6 hrs and 54 mins
- Unabridged
-
Overall
-
Performance
-
Story
Rational-Emotive Behavior Therapy (REBT), created by world-renowned therapist Dr. Albert Ellis, provides you with realistic, simple, proven techniques that will significantly reduce your stress levels and help you react effectively, whether the circumstances are professional or personal.
-
-
Watch out for self-inflicted button pushing
- By Marcheta on 02-15-17
By: Albert Ellis Ph.D., and others
-
Crucial Conversations
- Tools for Talking When Stakes Are High
- By: Kerry Patterson, Joseph Grenny, Ron McMillan, and others
- Narrated by: Anna Fields
- Length: 4 hrs and 17 mins
- Unabridged
-
Overall
-
Performance
-
Story
When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
-
-
Probably the worste nagging sounding narrator
- By Alexander on 09-27-21
By: Kerry Patterson, and others
-
How to Control Your Anger Before It Controls You
- By: Albert Ellis Ph.D., Raymond Chip Tafrate PhD, Raymond A. DiGiuseppe - foreword
- Narrated by: Tom Parks
- Length: 6 hrs and 2 mins
- Unabridged
-
Overall
-
Performance
-
Story
Anger is universal. Unchecked, it can cause lasting damage in our lives: wrecked relationships, lost jobs, even serious disease. Yet in these increasingly stressful times, all of us have acted in anger - and often wished we hadn't. Is there a way that really works to solve problems and assert ourselves without being angry?
-
-
Another Great Ellis Book
- By M.Biblioswine on 05-19-20
By: Albert Ellis Ph.D., and others
-
Super You
- Release Your Inner Superhero
- By: Emily Gordon
- Narrated by: Emily Gordon
- Length: 7 hrs and 37 mins
- Unabridged
-
Overall
-
Performance
-
Story
Superheroes don't start from glorious beginnings. Their origins are almost always marked by traumatic events that leave them helpless and scared. Batman witnessed his parents' murder. Superman was sent away from his dying planet with no one to guide him as he grew up. Orphaned Catwoman was forced to steal food to survive on the streets of Gotham. What makes these superheroes super is their determination to not be defined by helplessness. They embrace their origins, their flaws, and their mistakes and strive every day to become the best versions of themselves.
-
-
A wonderful book filled with empathy and humanity.
- By Vincent on 10-06-15
By: Emily Gordon
-
Talking to Crazy
- How to Deal with the Irrational and Impossible People in Your Life
- By: Mark Goulston MD
- Narrated by: L. J. Ganser
- Length: 7 hrs and 8 mins
- Unabridged
-
Overall
-
Performance
-
Story
Let's face it: We all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book Just Listen, Mark Goulston shared his best-selling formula for getting through to the resistant people in your life. Now he brings his communication magic to the most difficult group of all - the downright irrational.
-
-
Dissapointed
- By Aaron Olson on 11-04-15
By: Mark Goulston MD
-
Feeling Good Together
- The Secret to Making Troubled Relationships Work
- By: David D. Burns MD
- Narrated by: Alan Sklar
- Length: 8 hrs and 38 mins
- Unabridged
-
Overall
-
Performance
-
Story
Based on 25 years of clinical experience and new, groundbreaking research involving more than 1,000 individuals, Feeling Good Together is filled with helpful examples and tools, such as the Relationship Satisfaction Test, the Blame Cost-Benefit Analysis, the Relationship Journal, Five Secrets of Effective Communication, the Intimacy Exercise, and more. Using these techniques, Dr. Burns shows you how to resolve virtually any kind of relationship conflict almost instantly.
-
-
Best yet for communications Skills
- By Jeffrey J. Ardo on 03-20-10
What listeners say about How to Handle Cranky Customer Problems Using Behavioral Science
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
-
Overall
-
Performance
-
Story
- Amazon Account Holder3
- 09-11-21
Excellent!
Thank you Jennifer for the great tips and info! I’m so glad I found your Audio books. I’ve learned so much.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!