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Leadership System 2.0: Implementing Integrated Enterprise Excellence
- Management and Leadership System 2.0
- Narrated by: Grant Tharp
- Length: 4 hrs and 42 mins
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Publisher's summary
How well will current leadership practices work in the future? With, among other things, more people working remotely in these challenging times, previous leadership practices may be an ill-fated future endeavor. Organizations that do not resolve any current practices that encourage unsatisfactorily behaviors could encounter significant issues.
To get through these difficult times, organizations need to do things better. But what leadership system is the best to pursue, and what could someone do to stimulate change? This audiobook answers this question.
This book, written as a novel, describes an enhanced organizational governance system called Integrated Enterprise Excellence (IEE). IEE provides a system-thinking leadership approach for the realization of the following management qualities:
Effective Management Attributes
Executive Performance Management Reviews:
- Require minimal preparation resources.
- Provide productive dialog that results in whole-enterprise benefits.
Decision-making Process:
- Incorporates a blend of analytics and innovative team-thinking.
- Avoids gut-based
Strategies:
- Are achieved in a timely fashion.
- Don’t fall off people’s plates because of day-to-day crises.
Scorecard Reporting:
- Is consistent across the organization.
- Has clear actions or non-actions to be undertaken from these reports.
- Encourages fire prevention, and risk management.
Organizational Improvement Efforts:
- Give focus to analytically-determined, targeted business areas so that there will be big-picture benefits.
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Story
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
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If you are a CXer, you have to read/listen to it
- By Shirley Campbell on 05-26-23
By: Matthew Dixon, and others