Ever since a car accident tore her family apart, Holly has been part of a lonely-hearts holiday letter–writing club. Each December, she writes to a stranger who is also spending Christmas alone, and receives a letter from another lonely person in return. Usually, the letters go unanswered. That’s the point—the letters are anonymous, and the senders write whatever is in their heart. But this year, the letter Holly receives is different; not only is the letter full of a grief she knows all too well, but its writer, Emma, mentions a place that Holly has visited.

Every December, Josie posts a letter from her home in London to the parents she lost on Christmas night many years ago. Each year, she writes the same three words: Missing you, always. But this year, her annual trip to the postbox is knocked off course by a bicycle collision with a handsome stranger - a stranger who will change the course of Josie's life.

Sasha has had it. She cannot bring herself to respond to another inane, “urgent” email or participate in the corporate employee joyfulness program. She hasn’t seen her friends in months. Sex? Seems like a lot of effort. Even cooking dinner takes far too much planning. Sasha has hit a wall. Armed with good intentions to drink kale smoothies, try yoga, and find peace, she heads to the seaside resort she loved as a child. But it’s the off season, the hotel is in a dilapidated shambles, and she has to share the beach with the only other occupant: a grumpy guy named Finn.

Molly and Andrew are just trying to get home to Ireland for the holidays when a freak snowstorm grounds their flight. As the snow falls over the city and over the heads of two friends who are sure they’re not meant to be together, the universe might just have a plan of its own.

When Iris decides to move to New York to restart her life, she realizes she underestimated how big the Big Apple really is—all the nostalgic movies set in New York she’d watched with her mom while eating their special secret-recipe gelato didn’t quite do it justice. But Bobby, Iris’s best friend, isn’t about to let her hide away. He drags her to a famous autumn street fair in Little Italy, and as they walk through the food stalls, a little family-run gelateria catches her eye—could it be the same shop that’s in an old photo of her mother’s?

Head-in-the-stars Audrey is about to marry down-to-earth Josh. Though they are polar opposites, they have a healthy relationship; Josh is just what Audrey needs. But romance should be unpredictable and full of fireworks, and as the big day approaches, Audrey’s found herself wondering if Josh really is "The One." When Josh’s sister shows up to the rehearsal dinner with Fred, Audrey’s "What If? guy"—the man she met six years ago and had one amazing day with—Audrey finds herself torn. Surely Fred’s appearance the night before she is due to get married can’t be a coincidence.

Wildly different half sisters Maggie, Simone, and Star have hardly seen one another since their sprightly summers at Rowan Thorp, their eccentric father Augustus’s home. Known for his bustling approach to the knick-knack shop he ran, Augustus was loved by all and known by none, not even his daughters. Now, years later, the three estranged women are called upon for the reading of Augustus’s will and quickly realize he's orchestrated a series of hoops through which they must jump to unlock their inheritance.

Annie Sharpe’s spark for life has fizzled out. Her kids are grown up, her restaurant is doing just fine on its own, and her 26-year marriage has come to an unceremonious end. Untethered for the first time in her adult life, she finds a winter guardian position in a historic seaside home and decides to leave her city life behind for a brand new beginning.

Harriet and Wyn have been the perfect couple since they met in college—they go together like salt and pepper, honey and tea, lobster and rolls. Except, now—for reasons they’re still not discussing—they don’t. They broke up five months ago. And still haven’t told their best friends.

An expert at keeping moving, with her trusty motorhome and faithful dog Muffin, Sophie has built her life around keeping her loves and loyalties to a minimum. Fabulous fifty-something Hattie Langford has kept her heart and past safely stored away too. But for reasons she’s only willing to share with a stranger, Hattie needs to tell the story her family has been hiding at Riverbend, their home in Sherwood Forest. There is a history of heartbreak and hurt that Hattie is now ready to face.

Gwen has had quite the year. Newly single and in trouble at work, a family Christmas could be exactly what she needs - fresh country air, piles of presents and festive films. Between her parents interfering in her love life, fighting with her sister and an awkward run-in with Dev, the boy next door, Gwen is grateful that Christmas only comes but once a year. But when someone in her family makes a Christmas wish, she wakes up to discover she has to relive the day all over again. And again. And again.

Lucy Young is twenty-six and tired. Tired of fetching coffees for senior TV producers, sick of going on disastrous dates, and done with living in a damp flat with roommates who never buy toilet paper. After another disappointing date, Lucy stumbles upon a wishing machine. Pushing a coin into the slot, Lucy closes her eyes and wishes with all her might: Please, let me skip to the good part of my life.

When college sweethearts Frankie and Ezra broke up before graduation, they vowed to never speak to each other again. Ten years later, on the eve of the new millennium, they find themselves back on their snowy, picturesque New England campus together for the first time for the wedding of mutual friends. Frankie’s on the rise as a music manager for the hottest bands of the late ’90s, and Ezra’s ready to propose to his girlfriend after the wedding. Everything is going to plan—they just have to avoid the chasm of emotions brought up when they inevitably come face to face.

It’s the busiest season of the year, and Forest Manor Hotel is quite literally falling apart. So when Izzy and Lucas are given the same shift on the hotel’s front desk, they have no choice but to put their differences aside and see it through. The hotel won't stay afloat beyond Christmas without some sort of miracle. But when Izzy returns a guest’s lost wedding ring, the reward convinces management that this might be the way to fix everything. With four rings still sitting in the lost & found, the race is on for Izzy and Lucas to save their beloved hotel—and their jobs.

When it comes to relationships, 34-year-old Kate Turner is ready to say "Bah, humbug". The sleepy town of Blexford, England, isn't exactly brimming with prospects, and anyway, Kate's found fulfillment in her career as a designer and in her delicious side job baking for her old friend Matt's neighborhood café. But then her best friend signs her up for a dating agency that promises to help singles find love before the holidays. Twenty-three days until Christmas. Twelve dates with 12 different men. The odds must finally be in her favor...right?