
The Southwest Airlines Way
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed

Get 2 free audiobooks during trial.
Buy for $11.17
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrated by:
-
Anna Fields
About this listen
Management lessons from the world's most profitable airline.
"If you want to understand how one organization can change the competitive rules of the game for an entire industry, read this book." (James L. Heskett, Baker Foundation professor, Harvard Business School and coauthor of The Value-Profit Chain)
Fortune magazine calls Southwest Airlines "the most successful airline in history". With a market value greater than the rest of the US airline industry combined, Southwest Airlines is an amazing company with amazing management practices. Drawing on extensive research and interviews with frontline Southwest employees, managers, and senior executives, The Southwest Airlines Way explains how Southwest's relationship-based performance principles can be adopted by managers in any industry, with dramatic results.
Full of frontline tales of Southwest's innovative management style, this compelling book explains how Southwest's relentless focus on high-performance relationships and its people-management practices have been the key to its unparalleled success in the airline industry. It reveals how any organization willing to invest the time and effort can learn from Southwest's management style by creating shared goals, shared knowledge, and mutual respect among management, employees, and suppliers. This is the secret of how Southwest consistently outperforms its competitors in the high-pressure, time-sensitive airline industry.
Please note: This is an historical recording. The audio quality represents the technology of the time when it was produced.
©2003 The McGraw-Hill Companies, Inc. (P)2005 McGraw Hill-Ascent AudioListeners also enjoyed...
-
Turnaround Time
- Uniting an Airline and Its Employees in the Friendly Skies
- By: Oscar Munoz, Brian DeSplinter - contributor
- Narrated by: Oscar Munoz, Christopher Salazar
- Length: 9 hrs and 7 mins
- Unabridged
-
Overall
-
Performance
-
Story
United Airlines, the iconic brand that invented the “Friendly Skies” and built modern aviation, found itself amid rough turbulence and was anything but united in 2015. With its reputation in freefall, operations and profits cratering, customer and employee trust fraying—and competitors pushing into coveted routes—United needed a new captain to turn things around, fast.
-
-
The humidity of his personal trials and guiding principles.
- By Anonymous User on 04-28-25
By: Oscar Munoz, and others
-
Elon Musk
- By: Walter Isaacson
- Narrated by: Jeremy Bobb, Walter Isaacson
- Length: 20 hrs and 39 mins
- Unabridged
-
Overall
-
Performance
-
Story
When Elon Musk was a kid in South Africa, he was regularly beaten by bullies. One day a group pushed him down some concrete steps and kicked him until his face was a swollen ball of flesh. He was in the hospital for a week. But the physical scars were minor compared to the emotional ones inflicted by his father, an engineer, rogue, and charismatic fantasist.
-
-
megalomania on display
- By JP on 09-12-23
By: Walter Isaacson
-
Atomic Habits
- An Easy & Proven Way to Build Good Habits & Break Bad Ones
- By: James Clear
- Narrated by: James Clear
- Length: 5 hrs and 35 mins
- Unabridged
-
Overall
-
Performance
-
Story
No matter your goals, Atomic Habits offers a proven framework for improving - every day. James Clear, one of the world's leading experts on habit formation, reveals practical strategies that will teach you exactly how to form good habits, break bad ones, and master the tiny behaviors that lead to remarkable results. If you're having trouble changing your habits, the problem isn't you. The problem is your system. Bad habits repeat themselves again and again not because you don't want to change, but because you have the wrong system for change.
-
-
Author went overboard hawking his site
- By CHughes on 06-25-19
By: James Clear
-
Glory Lost and Found
- How Delta Climbed from Despair to Dominance in the Post-9/11 Era
- By: Seth Kaplan, Jay Shabat
- Narrated by: Joseph Durika
- Length: 25 hrs and 53 mins
- Unabridged
-
Overall
-
Performance
-
Story
Glory Lost and Found: How Delta Climbed from Despair to Dominance in the Post-9/11 Era tells the story of Delta's dramatic tumble into bankruptcy and how it climbed its way back to pre-eminence despite hurricane-force headwinds: high fuel prices, a hostile takeover bid, relentless competition, economic meltdowns, and geopolitical shocks.
-
-
For Aviation Enthusiasts & the Business Industry
- By Striker on 03-24-17
By: Seth Kaplan, and others
-
Good to Great
- Why Some Companies Make the Leap...And Others Don't
- By: Jim Collins
- Narrated by: Jim Collins
- Length: 10 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
Built To Last, the defining management study of the 90s, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the very beginning. But what about companies that are not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness?
-
-
Good info, over-the-top narration
- By Anaxamaxan on 08-31-10
By: Jim Collins
-
The Story of Lululemon: Little Black Stretchy Pants
- By: Chip Wilson
- Narrated by: Chip Wilson
- Length: 10 hrs and 59 mins
- Unabridged
-
Overall
-
Performance
-
Story
The unauthorized story of Lululemon. Chip Wilson’s part in this story comes from the learning of thousands of mistakes. He set the culture, business model, quality platform, and people development program and then got out of the way. Lululemon’s exponential growth, culture, and brand strength have few peers, and it is because of those employees who choose to be great. This book is also about missed opportunity - five years of missed opportunity. Chip was playing to win while the directors of the company he founded were playing not to lose.
-
-
Score settling second rate business advice
- By Amazon Customer on 07-13-19
By: Chip Wilson
-
Turnaround Time
- Uniting an Airline and Its Employees in the Friendly Skies
- By: Oscar Munoz, Brian DeSplinter - contributor
- Narrated by: Oscar Munoz, Christopher Salazar
- Length: 9 hrs and 7 mins
- Unabridged
-
Overall
-
Performance
-
Story
United Airlines, the iconic brand that invented the “Friendly Skies” and built modern aviation, found itself amid rough turbulence and was anything but united in 2015. With its reputation in freefall, operations and profits cratering, customer and employee trust fraying—and competitors pushing into coveted routes—United needed a new captain to turn things around, fast.
-
-
The humidity of his personal trials and guiding principles.
- By Anonymous User on 04-28-25
By: Oscar Munoz, and others
-
Elon Musk
- By: Walter Isaacson
- Narrated by: Jeremy Bobb, Walter Isaacson
- Length: 20 hrs and 39 mins
- Unabridged
-
Overall
-
Performance
-
Story
When Elon Musk was a kid in South Africa, he was regularly beaten by bullies. One day a group pushed him down some concrete steps and kicked him until his face was a swollen ball of flesh. He was in the hospital for a week. But the physical scars were minor compared to the emotional ones inflicted by his father, an engineer, rogue, and charismatic fantasist.
-
-
megalomania on display
- By JP on 09-12-23
By: Walter Isaacson
-
Atomic Habits
- An Easy & Proven Way to Build Good Habits & Break Bad Ones
- By: James Clear
- Narrated by: James Clear
- Length: 5 hrs and 35 mins
- Unabridged
-
Overall
-
Performance
-
Story
No matter your goals, Atomic Habits offers a proven framework for improving - every day. James Clear, one of the world's leading experts on habit formation, reveals practical strategies that will teach you exactly how to form good habits, break bad ones, and master the tiny behaviors that lead to remarkable results. If you're having trouble changing your habits, the problem isn't you. The problem is your system. Bad habits repeat themselves again and again not because you don't want to change, but because you have the wrong system for change.
-
-
Author went overboard hawking his site
- By CHughes on 06-25-19
By: James Clear
-
Glory Lost and Found
- How Delta Climbed from Despair to Dominance in the Post-9/11 Era
- By: Seth Kaplan, Jay Shabat
- Narrated by: Joseph Durika
- Length: 25 hrs and 53 mins
- Unabridged
-
Overall
-
Performance
-
Story
Glory Lost and Found: How Delta Climbed from Despair to Dominance in the Post-9/11 Era tells the story of Delta's dramatic tumble into bankruptcy and how it climbed its way back to pre-eminence despite hurricane-force headwinds: high fuel prices, a hostile takeover bid, relentless competition, economic meltdowns, and geopolitical shocks.
-
-
For Aviation Enthusiasts & the Business Industry
- By Striker on 03-24-17
By: Seth Kaplan, and others
-
Good to Great
- Why Some Companies Make the Leap...And Others Don't
- By: Jim Collins
- Narrated by: Jim Collins
- Length: 10 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
Built To Last, the defining management study of the 90s, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the very beginning. But what about companies that are not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness?
-
-
Good info, over-the-top narration
- By Anaxamaxan on 08-31-10
By: Jim Collins
-
The Story of Lululemon: Little Black Stretchy Pants
- By: Chip Wilson
- Narrated by: Chip Wilson
- Length: 10 hrs and 59 mins
- Unabridged
-
Overall
-
Performance
-
Story
The unauthorized story of Lululemon. Chip Wilson’s part in this story comes from the learning of thousands of mistakes. He set the culture, business model, quality platform, and people development program and then got out of the way. Lululemon’s exponential growth, culture, and brand strength have few peers, and it is because of those employees who choose to be great. This book is also about missed opportunity - five years of missed opportunity. Chip was playing to win while the directors of the company he founded were playing not to lose.
-
-
Score settling second rate business advice
- By Amazon Customer on 07-13-19
By: Chip Wilson
-
Built from Scratch
- How a Couple of Regular Guys Grew The Home Depot from Nothing to $30 Billion
- By: Bernie Marcus, Arthur Blank, Bob Andelman
- Narrated by: Mike Chamberlain
- Length: 11 hrs and 49 mins
- Unabridged
-
Overall
-
Performance
-
Story
Built from Scratch is the story of how two incredibly determined and creative people - and their associates - built a business from nothing to 761 stores and $30 billion in sales in a mere 20 years. Built from Scratch tells many colorful stories associated with The Home Depot's founding and meteoric rise; shows that a company can be a tough, growth-oriented competitor, and still maintain a high sense of responsibility to the community; and provides great lessons useful to people in any business, from start-ups to the Fortune 500.
-
-
Bezos must have read this book.
- By Jensen on 06-22-17
By: Bernie Marcus, and others
-
Extreme Ownership
- How U.S. Navy SEALs Lead and Win
- By: Jocko Willink, Leif Babin
- Narrated by: Jocko Willink, Leif Babin
- Length: 9 hrs and 33 mins
- Unabridged
-
Overall
-
Performance
-
Story
An updated edition of the blockbuster best-selling leadership book that took America and the world by storm, two US Navy SEAL officers who led the most highly decorated special operations unit of the Iraq War demonstrate how to apply powerful leadership principles from the battlefield to business and life.
-
-
I don't read SEAL Books...
- By Amazon Customer on 02-21-17
By: Jocko Willink, and others
-
Skygods
- The Fall of Pan Am
- By: Robert Gandt
- Narrated by: Thomas Block
- Length: 11 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
Originally published by Wm. Morrow, in 1995, Skygods is the saga of America's most glamorous airline - from its meteoric ascent to its plunge to extinction. Pan Am blazed the way across the world's oceans with its magnificent Clipper ships, launched the first international jet service, was the first to fly the behemoth 747, was the lead customer for America's SST and the Concorde, and was even taking reservations for the first commercial flights to the moon.
-
-
An Absorbing Slice of Social History
- By S. Perry on 06-01-14
By: Robert Gandt
-
Number Go Up
- Inside Crypto's Wild Rise and Staggering Fall
- By: Zeke Faux
- Narrated by: Dan Bittner
- Length: 9 hrs and 48 mins
- Unabridged
-
Overall
-
Performance
-
Story
In 2021 cryptocurrency went mainstream. Giant investment funds were buying it, celebrities like Tom Brady endorsed it, and TV ads hailed it as the future of money. Hardly anyone knew how it worked—but why bother with the particulars when everyone was making a fortune from Dogecoin, Shiba Inu, or some other bizarrely named “digital asset”? As he observed this frenzy, investigative reporter Zeke Faux had a nagging question: Was it all just a confidence game of epic proportions? What started as curiosity—with a dash of FOMO—would morph into a two-year globe-spanning quest.
-
-
Phenomenal story
- By Michael on 10-05-23
By: Zeke Faux
-
Sam Walton
- Made in America
- By: John Huey, Sam Walton
- Narrated by: Henry Strozier
- Length: 10 hrs and 31 mins
- Unabridged
-
Overall
-
Performance
-
Story
Meet a genuine American folk hero cut from the homespun cloth of America's heartland: Sam Walton, who parlayed a single dime store in a hardscrabble cotton town into Wal-Mart, the largest retailer in the world. The undisputed merchant king of the late 20th century, Sam never lost the common touch. Here, finally, inimitable words. Genuinely modest, but always sure of his ambitions and achievements. Sam shares his thinking in a candid, straight-from-the-shoulder style. In a story rich with anecdotes and the "rules of the road" of both Main Street and Wall Street, Sam Walton chronicles the inspiration, heart, and optimism that propelled him to lasso the American Dream.
-
-
Capitalism Is The Way
- By Nathan Ruff on 04-14-19
By: John Huey, and others
-
747
- Creating the World's First Jumbo Jet and Other Adventures from a Life in Aviation
- By: Joe Sutter
- Narrated by: Paul Boehmer
- Length: 10 hrs and 34 mins
- Unabridged
-
Overall
-
Performance
-
Story
747 is the thrilling story behind "the Queen of the Skies" - the Boeing 747 - as told by Joe Sutter, one of the most celebrated engineers of the 20th century, who spearheaded its design and construction. Sutter's vivid narrative takes us back to a time when American technology was cutting-edge and jet travel was still glamorous and new. With wit and warmth, he gives an insider's sense of the larger than life-size personalities - and the tensions - in the aeronautical world.
-
-
What a beautiful plane
- By Jean on 10-18-13
By: Joe Sutter
-
Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- By: Will Guidara
- Narrated by: Will Guidara
- Length: 8 hrs and 37 mins
- Unabridged
-
Overall
-
Performance
-
Story
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
-
-
A Stratification What it Means to Be of Service
- By Amazon Customer on 10-31-22
By: Will Guidara
-
The Wisdom of the Bullfrog
- Leadership Made Simple (But Not Easy)
- By: Admiral William H. McRaven
- Narrated by: Admiral William H. McRaven
- Length: 3 hrs and 44 mins
- Unabridged
-
Overall
-
Performance
-
Story
The title “Bullfrog” is given to the Navy SEAL who has served the longest on active duty. Admiral McRaven was honored to receive this honor in 2011 when he took charge of the United States Special Operations Command. When McRaven retired in 2014, he had 37 years as a Navy SEAL under his belt, leading men and women at every level of the special operations community. During those four decades, Admiral McRaven dealt with every conceivable leadership challenge. The Wisdom of The Bullfrog draws on these and countless other experiences from Admiral McRaven’s incredible life.
-
-
Great book for anyone in Leadership position
- By Myrl on 04-06-23
-
Fans First
- Change the Game, Break the Rules & Create an Unforgettable Experience
- By: Jesse Cole
- Narrated by: Jesse Cole
- Length: 5 hrs and 32 mins
- Unabridged
-
Overall
-
Performance
-
Story
Packed with behind-the-peel stories, hard-earned lessons, and a few other surprises, Fans First teaches you how to stand out in your marketplace, drive explosive growth, and inspire fanatical loyalty.
-
-
Great advice for business owners who want to succeed
- By My Silver Evolution on 01-08-23
By: Jesse Cole
-
Made from Scratch
- The Legendary Success Story of Texas Roadhouse
- By: Kent Taylor
- Narrated by: George Newbern
- Length: 8 hrs and 32 mins
- Unabridged
-
Overall
-
Performance
-
Story
In Made from Scratch, the late business maverick Kent Taylor tells the legendary story of Texas Roadhouse and in the process reveals its recipe for success: embracing unorthodox business practices. Because isn’t it a little unusual for a company to do almost no advertising? Is it wild to give away free peanuts and rolls and keep prices low, even as costs rise, or to keep the menu basically the same since it opened? Does it fly in the face of reason to prohibit coats and ties at headquarters and to have a CEO who dressed like he was part of the landscaping crew?
-
-
rock on
- By Eric Bourgeois on 09-16-21
By: Kent Taylor
-
Leadership and Self-Deception: Getting Out of the Box
- By: The Arbinger Institute
- Narrated by: Steve Carlson
- Length: 6 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
This third edition of an international best-seller - more than two million copies sold worldwide and translated into 33 languages - details how its powerful insights on motivation, conflict, and collaboration can benefit organizations as well as individuals.
-
-
Biggest waste of time in my life
- By Richard on 04-29-19
-
Delivering Happiness
- A Path to Profits, Passion, and Purpose
- By: Tony Hsieh
- Narrated by: Tony Hsieh
- Length: 8 hrs and 17 mins
- Unabridged
-
Overall
-
Performance
-
Story
In this, his first audiobook, Tony Hsieh - the widely admired CEO of Zappos, the online shoe retailer -explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success.
-
-
Delivering Spin
- By Marc L. Mintz on 08-06-10
By: Tony Hsieh
What listeners say about The Southwest Airlines Way
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
-
Overall
-
Performance
-
Story
- K. Nathan
- 02-23-24
Really great insight into what made/makes Southwest great
Great narration, very interesting insight into Southwests culture with a comparison to American Airlines. How they relies on relationships over technology. Half of Chapter 26 is noise and sounds like someone drowning.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Brown Richard
- 09-22-23
Not great
I was very interested in the southwest story but learned much more from podcasts. This book was very repetitive, did not contain many insights, and had no story.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!