Preview

Prime logo Prime members: New to Audible?
Get 2 free audiobooks during trial.
Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Access exclusive sales and deals.
Premium Plus auto-renews for $14.95/mo after 30 days. Cancel anytime.

The Zappos Experience

By: Joseph A. Michelli
Narrated by: Joseph A. Michelli, Tom Parks
Try for $0.00

$14.95/month after 30 days. Cancel anytime.

Buy for $20.00

Buy for $20.00

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's summary

Zappos. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives.

Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience, explains how Zappos does it - and how you can do it in your industry.

The Zappos Experience takes you through - and beyond - the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years - with almost no advertising. Michelli breaks the approach down into five key elements:

  • Serve a Perfect Fit - create bedrock company values
  • Make it Effortlessly Swift - deliver a customer experience with ease
  • Step into the Personal - connect with customers authentically
  • S T R E T C H - grow people and products
  • Play to Win - play hard, work harder

When you enhance the customer experience, increase employee engagement, and create an energetic culture, you can’t help but succeed. Zappos has woven these five key components into a seamless strategy that’s the envy of business leaders.

Now that strategy is yours.

With The Zappos Experience, Joseph Michelli delivers a package for instant success right to your doorstep. All you have to do is open and use it.

©2012 Joseph A. Michelli (P)2014 Brilliance Audio, all rights reserved.
activate_Holiday_promo_in_buybox_DT_T2

What listeners say about The Zappos Experience

Average customer ratings
Overall
  • 4.5 out of 5 stars
  • 5 Stars
    38
  • 4 Stars
    12
  • 3 Stars
    7
  • 2 Stars
    1
  • 1 Stars
    0
Performance
  • 4.5 out of 5 stars
  • 5 Stars
    34
  • 4 Stars
    8
  • 3 Stars
    5
  • 2 Stars
    1
  • 1 Stars
    0
Story
  • 4.5 out of 5 stars
  • 5 Stars
    32
  • 4 Stars
    8
  • 3 Stars
    7
  • 2 Stars
    1
  • 1 Stars
    0

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    5 out of 5 stars

Ejemplo a Seguir

Excelente historia para tenerlo como ejemplo a seguir, una buena cultura organizacional y empleados felices hacen una fórmula ganadora para la mejor experiencia al cliente.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

un ABC para RRHH

es un libre inspirador. te invita a crear tu propia cultura empresarial, tomando como base el camino recorrido por el equipo de Zappos. Muy útil y necesario.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

a must read

this book is great to give you an idea where to start to begin changes in your company. while reading it you ideas will start to flow.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Amazing!!!

Zappps truly cares about what they do and how to treat people, I'm going to start buying all of my shoes from them because I know my investment matters

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    2 out of 5 stars
  • Performance
    2 out of 5 stars
  • Story
    2 out of 5 stars

Brand propaganda

Interesting and inspiring, but would've preferred something objective and balanced. I can't believe there's a word target on these reviews...

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

1 person found this helpful

  • Overall
    3 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    3 out of 5 stars

Okay with some takeaway points, but overly glowing

Overall had a couple good takeaways but the entire book seemed like a love letter.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!