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Be Our Guest

By: The Disney Institute, Theodore Kinni
Narrated by: Barry Abrams
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Publisher's summary

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last 25 years, thousands of professionals from more than 35 countries and more than 40 industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.

©2011 Disney Enterprises, Inc. (P)2015 Tantor
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What listeners say about Be Our Guest

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Fantastic

I can’t wait to use this in my industry and implement this throughout the team.

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  • Overall
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. a must-read

one of my favorite books that I have picked up yet. It has changed my mind and Views when it comes to customer service and how to offer a better service for everyone not only me but my co-workers my customers and the business I work for. you do not have to own a business to enjoy the rewards that this book will give you

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  • Overall
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Enjoyed It!

Was not quite what I was expecting, but still good. Didn't enjoy the voices. It was not necessary to try to talk like Walt to quote him.

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  • Overall
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A Magical Overview of Customer Service

This provides an in-depth look at how Disney provides magical moments for their guests. Also gives examples from other companies that utilized similar a process. Many parts are easily applied to other business or service situations.

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    3 out of 5 stars

dry material

It is very hard to rate such a "instructional" but it was a lot easier to get through by listening!

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Good for Disney Philosophers

Content is good, the audio version is dry. Recommend reading this one on your own.

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3 people found this helpful

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Excellent learning experience

This book is an excellent learning experience upon which to build one's service delivery structure for one's company.
I will put many of the concepts I have learned in this book into our company's Service Delivery structure.

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1 person found this helpful

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Customer Service Magic

If you want to know how to bring your business into the world of delivering the best customer service day in and day out no one is better to learn from them Disney.

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Great Story, little direction

It was an enjoyable book about the Disney process but gave less direction/steps to take action on.

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Cast, setting and culture is the key to creating m

Cast, setting and culture is the key to creating magical experiences. Tons of valuable nuggets throughout the book. A little slow at times/tough to follow. It's a great book based on the length as well. worth a listen!!

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