Showing results by narrator "Janet Metzger" in All Categories

Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line.

At forty, Peter, an asylum lawyer in New York City, is overworked and isolated. He spends his days immersed in the struggles of immigrants only to return to an empty apartment and occasional hook-ups with a man who wants more than Peter can give. But when the asylum case of a young gay man pierces Peter's numbness, the event that he has avoided for twenty years returns to haunt him. Ann, his mother, who runs a women's retreat center she founded after leaving his father, is wounded by the estrangement from Peter but cherishes the world she has built.

When she was 18, she joined the army to finance her nursing education. With less than six months of nursing experience, she was assigned to the 24th Evacuation Hospital in South Vietnam. True tales of the war that are by turns horrifying and humorous, told with an eye for detail, by a woman who was in the thick of it.

A Promise Kept explores the circumstances and implications of McGirt v. Oklahoma, likely the most significant Indian law case in well over a hundred years. Combining legal analysis and historical context, this book gives an in-depth, accessible account of how the case unfolded and what it might mean for Oklahomans, the Muscogee (Creek) Nation, and other tribes throughout the United States.

Tobacco is the quintessential American product. From Jamestown to the Marlboro Man, the plant occupied the heart of the nation's economy and expressed its enduring myths. But today smoking rates have declined and smokers are exiled from many public spaces. The story of tobacco's fortunes may seem straightforward: Science triumphed over our addictive habits and the cynical machinations of tobacco executives. Yet the reality is more complicated. Both the cigarette's popularity and its eventual decline reflect a parallel course of shifting political priorities.

Present Day: Julia Baxter’s wedding veil, bequeathed to her great-grandmother by a mysterious woman on a train in the 1930s, has passed through generations of her family as a symbol of a happy marriage. But on the morning of her wedding day, something tells her that even the veil’s good luck isn’t enough to make her marriage last forever. Overwhelmed, she escapes to the Virgin Islands to clear her head.

Sloane’s world crumbles after receiving the news that her military husband is missing in action. She can barely climb out of bed, much less summon the strength to be the parent her children deserve. Her mother, Ansley, provides a much-needed respite as she puts her personal life on hold to help Sloane and her grandchildren wade through their new grief-stricken lives. But between caring for her own aging mother, her daughters, and her grandchildren, Ansley's private worry is that secrets from her past will come to light.

Fact: Pigeons are amazing, and until recently, humans adored them. We've kept them as pets, held pigeon beauty contests, raced them, used them to carry messages over battlefields, harvested their poop to fertilize our crops—and cooked them in gourmet dishes. Now, with A Pocket Guide to Pigeon Watching, listeners can rediscover the wonder. Equal parts field guide and quirky history, it covers behavior: Why they coo; how they flock; how they preen, kiss, and mate (monogamously); and how they raise their young (on chunky pigeon milk).

Much more than a knack for snappy comebacks, wit is the quick, instinctive intelligence that allows us to think, say, or do the right thing at the right time in the right place. In this whimsical book, James Geary explores every facet of wittiness, from its role in innovation to why puns are the highest form of wit. Geary reasons that wit is both visual and verbal, physical and intellectual: there’s the serendipitous wit of scientists, the crafty wit of inventors, the optical wit of artists, and the metaphysical wit of philosophers.

Savannah was four years old when her twin sister, Georgia, went missing from their small Louisiana town, fracturing their family. Twenty-eight years later, Savannah convinces her estranged older sisters, Rayanne and Sue Ellen, to honor the pact they made as children and retrieve the time capsule they buried in their old backyard. But coming home means confronting old ghosts…and their stubborn grandmother, Meemaw.

Old age is not what it used to be. For the first time ever, most people in the United States are living into their eighties. The first guide of its kind, Eightysomethings changes our understanding of old age with an upbeat and emotionally savvy view of the uncharted territory of the last stage of life. With insight and humor, Dr. Katharine Esty describes the series of dramatic and difficult transitions that eightysomethings usually experience and how, despite their losses, they so often find themselves unexpectedly happy.

Georgia Moore is still grieving from the loss of her dear husband, Lee, when she discovers she can't remain in their home. With nowhere to turn, she accepts the invitation to return to Lavender Valley in the hopes that she can once again find a purpose. Lavender Valley Farm needs her, and Georgia soon finds her place managing the household, using her skill with a needle, and assuming a motherly role to her sisters of the heart.

It's 1964, and 16-year-old Janice is struggling in a grim foster home in Cleveland when she falls suddenly, deeply in love...with The Beatles. They and their music stir in her an ecstatic new sense of freedom. With a friend, she hatches a bold plan to escape their dreary lives and run away to London to meet the Fab Four. On their own for the first time - in "Beatleland" - they explore a new city, a new culture, and a new life. But unbeknownst to them, the runaways have become international news - and a hunt is on.

The painful memories from her life back in Toronto will never be distant enough, but Katherine Price finds peace under the autumn sky in the South of France...and a deepening, dizzying love with Philippe. Together, they savor the delicacies and splendor of life, toasting to a future filled with happiness and hope - a life far away from the heartache they both knew so well.

For once things seem to be running smoothly for knitting enthusiast Lia Geiger. Her daughter is living on her own and happy with her new job on the alpaca farm. Plus, Lia and her Ninth Street Knitters have been knitting for the Civil War reenactment being held on the grounds next to the Crandalsburg Craft Fair. It’s all fun and battle games until one of the “injured soldiers” turns out to be the very real victim of a murder, and Lia’s friend and neighbor falls under deep suspicion.

The Department of Health advises that one in four people will experience a mental health issue at some point in their lives. Although a number of recent developments and initiatives have raised the profile of this crucial issue, employers are experiencing challenges in promoting the mental health and wellbeing of their employees. Mental Health and Wellbeing in the Workplace contains expert guidance for improving mental health and supporting those experiencing mental ill health.

The greatest challenges facing humankind, according to Deirdre Nansen McCloskey, are poverty and tyranny, both of which hold people back. Arguing for a return to true liberal values, this engaging and accessible book develops, defends, and demonstrates how embracing the ideas first espoused by 18th-century philosophers like Locke, Smith, Voltaire, and Wollstonecraft is good for everyone. In McCloskey's view, liberalism leads to equality, but equality does not necessarily lead to liberalism - and the fixation of the left on inequality is counterproductive.

Applying to college can be competitive and complex. Admission Matters offers real-world expert advice for all students, whether you're aiming for an Ivy or the state school close to home. It also includes much needed guidance for students with special circumstances, including students with disabilities, international students, and transfer students. In addition, athletes, artists and performers, and homeschoolers will find valuable guidance as they plan for and apply to college.

If you live on a rapidly changing planet, you'd be wise to learn how it works. The giant old forests on a skinny stretch of land on the far west coast of North America have a lot to say about living in a twitchy world.

Suddenly single after twenty-two years of marriage, the calm of Katherine Price's midlife has turned upside down. Seeking to find her true self, she took a chance on starting over. A year later, she is certain of this: she's in love with Philippe and adores his idyllic French homeland, where he wants her to live with him. But all that feels like a fantasy far removed from Toronto, where she's helping her friend Molly, hospitalized after a life-threatening accident.