The 10 Golden Rules of Customer Service Audiobook By Deb Duncan, Todd Duncan cover art

The 10 Golden Rules of Customer Service

The Story of the $6,000 Egg

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The 10 Golden Rules of Customer Service

By: Deb Duncan, Todd Duncan
Narrated by: Christopher Grove, Janet Metzger
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Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and encourage everyone to contribute. You must go above and beyond in order to get ahead.

©2015, 2019 Todd and Deb Duncan (P)2019 Gildan Media, LLC Business Development & Entrepreneurship Customer Service Management Management & Leadership Marketing & Sales Sales & Selling
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I loved this audiobook but I was a bit disappointed that my favorite narrator only read the epilogue

good

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This book shows many instances of customer service, breakdown, and recovery. It will always be harder to keep the customer then it was to get the customer. Over-the-top customer service is a must.

Great great narration of over the top, customer, service, and thankfulness

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