Preview

Access a growing selection of included Audible Originals, audiobooks, and podcasts.
You will get an email reminder before your trial ends.
Audible Plus auto-renews for $7.95/mo after 30 days. Upgrade or cancel anytime.

The 10 Golden Rules of Customer Service

By: Deb Duncan, Todd Duncan
Narrated by: Christopher Grove, Janet Metzger
Try for $0.00

$7.95 a month after 30 days. Cancel anytime.

Buy for $11.17

Buy for $11.17

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's summary

Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and encourage everyone to contribute. You must go above and beyond in order to get ahead.

©2015, 2019 Todd and Deb Duncan (P)2019 Gildan Media, LLC
activate_Holiday_promo_in_buybox_DT_T2

What listeners say about The 10 Golden Rules of Customer Service

Average customer ratings
Overall
  • 4.5 out of 5 stars
  • 5 Stars
    31
  • 4 Stars
    4
  • 3 Stars
    3
  • 2 Stars
    1
  • 1 Stars
    1
Performance
  • 4.5 out of 5 stars
  • 5 Stars
    30
  • 4 Stars
    3
  • 3 Stars
    2
  • 2 Stars
    0
  • 1 Stars
    1
Story
  • 4.5 out of 5 stars
  • 5 Stars
    28
  • 4 Stars
    5
  • 3 Stars
    2
  • 2 Stars
    1
  • 1 Stars
    0

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

good

I loved this audiobook but I was a bit disappointed that my favorite narrator only read the epilogue

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Great great narration of over the top, customer, service, and thankfulness

This book shows many instances of customer service, breakdown, and recovery. It will always be harder to keep the customer then it was to get the customer. Over-the-top customer service is a must.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!