
Delay Deny Defend
Why Insurance Companies Don’t Pay Claims and What You Can Do About It
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Narrated by:
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Pat Grimes
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By:
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Jay M. Feinman
About this listen
An expose of insurance injustice and a plan for consumers and lawmakers to fight back—now available in audiobook format.
The denial of valid insurance claims is not occasional or accidental or the fault of a few bad employees. It's the result of an increasing and systematic focus on maximizing profits by major companies such as Allstate and State Farm. Citing dozens of stories of victims who were unfairly denied payment, the book explains how people can be more careful when shopping for policies and what to do when pursuing a disputed claim. It also lays out a plan for the legal reforms needed to prevent future abuses.
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Story
The claims process has become so automated that legitimate claims are denied without ever being seen by human eyes. Exceptions and exclusions are buried within small print that can bury your claim. Many claims departments operate under a culture of paranoia in which legitimate claims are denied, sometimes accidentally, sometimes not. Commercial and individual policyholders pay premiums with the understanding that insurers will pay claims fairly, fully, and promptly. It’s time for the insurance industry to Pay Up!.
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Everyone Needs to Listen to This Book!
- By Ephraim A. Gonzalez on 12-30-24
By: Chip Merlin
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The Dark Psychology of Money
- The Good, the Bad, and the Evil
- By: Dexter Morgan
- Narrated by: Duke Holm
- Length: 3 hrs and 10 mins
- Unabridged
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In the Dark Psychology of Money: The Good, The Bad, and The Evil, Dexter Morgan takes you on a journey where stakes are high, morals are corrupted, and integrity has no ground to stand on. It is a dark and evil world. From the outside, we judge and mock, assuming we would never fall into that lifestyle. But are you strong enough to avoid the temptation of money’s siren call?
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A must-listen for entrepreneurs
- By Randy on 02-25-25
By: Dexter Morgan
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The Pardon
- The Politics of Presidential Mercy
- By: Jeffrey Toobin
- Narrated by: Jeffrey Toobin
- Length: 10 hrs and 30 mins
- Unabridged
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The power of the presidential pardon has our national attention now more than ever before. In The Pardon, New York Times bestselling author and CNN legal commentator Jeffrey Toobin provides a timely and compelling narrative of the most controversial presidential pardon in American history—Gerald Ford’s pardon of Richard Nixon, revealing the profound implications for our current political landscape, and how it is already affecting the legacies of both Presidents Biden and Trump.
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Toobin should stick to Zoom meetings
- By Steven Frank on 03-18-25
By: Jeffrey Toobin
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Vice House
- Presidential Vice and Its Impact on American History
- By: Donald Elton
- Narrated by: Jamal West
- Length: 5 hrs and 53 mins
- Unabridged
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Vice House: Presidential Vice and its Impact on American History takes listeners behind the scenes of the White House to uncover the vices, scandals, and moral failings that have shaped the nation’s highest office. From the Founding Fathers to modern presidents, this book delves into the personal lives of America’s leaders to reveal how their choices influenced policy, public opinion, and the course of history.
By: Donald Elton
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Predictable Profits
- Transform Your Business from One-Off Sales to Recurring Revenue with Memberships and Subscriptions
- By: Stu McLaren
- Narrated by: Stu McLaren
- Length: 7 hrs and 12 mins
- Unabridged
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Whether you're launching your business for the first time or looking to transform your existing business, Stu McLaren is here to help you launch a membership site. What's magical about a membership site is it not only creates predictable recurring revenue every month, but the more you put into it, the bigger potential it has to grow each month. With memberships, you never start from zero. You start every month with the momentum that you gained the previous months.
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This works! Stu is the real deal.
- By Brian Dixon on 02-11-25
By: Stu McLaren
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Citizen Alex
- Let Freedom Ring
- By: Bruce Campbell
- Narrated by: Bruce Campbell
- Length: 1 hr and 31 mins
- Unabridged
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Americans love to claim that they are patriots. But, what exactly is a patriot? Someone willing to die for their country? Someone willing to criticize the country they love? Or is patriotism as simple as paying your taxes? My version of a patriot is Alexander Madison, direct descendant of James Madison, the Father of the US Constitution. By day, Alex is a proofreader, but his hobbies are varied and eclectic - each with an eye toward history - and one of them lands him in hot water.
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Entertaining story well worth listening to.
- By James B. on 02-09-25
By: Bruce Campbell
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Insurance, Risk, and Risk Management
- The Insurance Professional's Guide to Risk Management and Insurance
- By: Christopher Boggs
- Narrated by: Virtual Voice
- Length: 7 hrs and 57 mins
- Unabridged
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Is "risk" the enemy or is it necessary? What is risk management? How does insurance fit into the concept of risk management? This book defines risk, discusses the theory of risk management, details the risk management process, and delves into insurance and its rightful place within risk management. "Insurance is Not Risk Management!" allows the reader to skip over three to five years of "accidental" learning and speed up his or her career. Included in this book is a discussion of insurance regulation, legal liability theories, and the premium audit process and rules. All experience levels ...
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Smarter Short-Term Rentals
- Build a Dynamic Real Estate Business and Out-Host the Competition
- By: Avery Carl
- Narrated by: Sara Van Beckum
- Length: 7 hrs and 39 mins
- Unabridged
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In a market of rising interest rates, real estate investors need strategies that maximize returns. That's where short-term rentals shine, delivering 2-3X the cash flow of traditional rentals—but with Airbnb’s meteoric growth comes fierce competition. You need a proven framework to stand out and succeed. That's exactly what you'll find in Short-Term Rental Strategy.
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Clear and actionable
- By April on 03-24-25
By: Avery Carl
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The Book of Wealth
- 10 Steps to Financial Freedom
- By: Brian Kim
- Narrated by: Mike Norgaard
- Length: 1 hr and 27 mins
- Unabridged
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In just 10 steps, I’ll teach you how to build lasting wealth without the guesswork. This book will guide you with clear instructions and encouragement every step of the way. Don’t let your inaction rob you of the future you’ve always wanted. Take action today—grab this book, start applying the strategies, and begin your journey to financial freedom.
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Not great. Very basic and nothing new.
- By D on 03-19-25
By: Brian Kim
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Property and Casualty Insurance Concepts Simplified
- The Ultimate "How to" Insurance Guide for Agents, Brokers, Underwriters, and Adjusters
- By: Christopher J. Boggs
- Narrated by: George Jack
- Length: 4 hrs and 24 mins
- Unabridged
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This book details key property and casualty concepts rarely discussed or found in print; rather, they are often left to be "discovered" over time. These important concepts are now written down for all insurance practitioners to easily access. Listeners will gain a deeper understanding of insurance theories, be better prepared to explain insurance concepts to their clients, and develop a greater appreciation and understanding of the claims valuation process.
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new agent
- By Steve Dovale on 03-28-23
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Preparing for World War III
- A Global Conflict That Redefines Tomorrow
- By: LTC Robert Maginnis
- Narrated by: Treg Monty
- Length: 11 hrs and 59 mins
- Unabridged
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The world seems to be careening toward an all-domain World War III, marked by a global realignment not seen since the Cold War. Both sides are armed to the teeth with the most frightening, sophisticated technologies known to man. That conflict's prelude, according to author Lt. Col. Robert Maginnis, has already played out on deadly battlefields in Ukraine and the Middle East.
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The Rise and Fall of the Great Powers
- Economic Change and Military Conflict from 1500 to 2000
- By: Paul Kennedy
- Narrated by: Peter Coates
- Length: 26 hrs and 57 mins
- Unabridged
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Spanning five centuries of history, The Rise and Fall of the Great Powers offers a sweeping exploration of how nations rise to dominance and fall into decline. Paul Kennedy masterfully examines the intricate interplay between economics and strategy, revealing how shifts in wealth and resources have shaped global power dynamics from 1500 to 2000. Filled with keen insights, this groundbreaking and important work provides a compelling lens through which to understand the forces that continue to shape our modern world.
By: Paul Kennedy
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World Eaters
- How Venture Capital Is Cannibalizing the Economy
- By: Catherine Bracy
- Narrated by: Catherine Bracy
- Length: 6 hrs and 45 mins
- Unabridged
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The venture capital playbook is causing unique harms to society. And in World Eaters, Catherine Bracy offers a window into the pernicious aspects of VC and shows us how its bad practices are bleeding into all industries, undermining the labor and housing markets and posing unique dangers to the economy at large. VC’s creates a wide, powerful wake that impacts the average consumer just as much as it does investors and entrepreneurs.
By: Catherine Bracy
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Talk to Me
- Lessons from a Family Forged by History
- By: Rich Benjamin
- Narrated by: Rich Benjamin
- Length: 10 hrs and 38 mins
- Unabridged
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Rich Benjamin’s mother, Danielle Fignolé, grew up the eldest in a large family living a comfortable life in Port-au-Prince. Her mother was a schoolteacher, her father a populist hero—a labor leader and politician. The first true champion of the black masses, he eventually became the country’s president in 1957. But two weeks after his inauguration, that life was shattered. Soldiers took Danielle’s parents at gunpoint and put them on a plane to New York, a coup hatched by the Eisenhower administration. Danielle and her siblings were kidnapped, and ultimately smuggled out of the country.
By: Rich Benjamin
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You Didn't Hear This from Me
- (Mostly) True Notes on Gossip
- By: Kelsey McKinney
- Narrated by: Kelsey McKinney
- Length: 7 hrs and 14 mins
- Unabridged
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As the pandemic forced us to socialize at a distance, Kelsey McKinney was mourning the juicy updates and jaw-dropping stories she’d typically collect over drinks with friends—and from her hunger, the blockbuster Normal Gossip podcast was born. With listenership in the millions, Kelsey found herself thinking more critically about gossip as a form, and wanting to better understand the role it plays in our culture. In You Didn't Hear This From Me, McKinney explores the murkiness of everyday storytelling.
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Deeply researched and well positioned!
- By Fred on 03-14-25
By: Kelsey McKinney
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Owned
- How Tech Billionaires on the Right Bought the Loudest Voices on the Left
- By: Eoin Higgins
- Narrated by: Ramiz Monsef
- Length: 7 hrs and 2 mins
- Unabridged
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Owned is the story of the underreported and growing collusion between new wealth and new journalism. In recent years, right-wing billionaires like Elon Musk, Peter Thiel, Marc Andreessen, and David Sacks have turned to media as their next investment and source of influence. Their cronies are Glenn Greenwald and Matt Taibbi—once known as idealistic and left-leaning voices, now beneficiaries of Silicon Valley largesse. Together, this new alliance aims to exploit the failings of traditional journalism and undermine the very idea of an independent and fact-based fourth estate.
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More of a screed than an analysis
- By Jamie on 03-01-25
By: Eoin Higgins
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Stuck
- How the Privileged and the Propertied Broke the Engine of American Opportunity
- By: Yoni Appelbaum
- Narrated by: Ari Fliakos
- Length: 9 hrs and 40 mins
- Unabridged
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In this illuminating debut, Yoni Appelbaum, historian and journalist for The Atlantic, shows us that this idea has been under attack since reformers first developed zoning laws to ghettoize Chinese Americans in nineteenth-century Modesto, California. The century of legal segregation that ensued—from the zoning laws enacted to force Jewish workers back into New York’s Lower East Side to the private-sector discrimination and racist public policy that trapped Black families in Flint, Michigan to Jane Jacobs’ efforts to protect her vision of the West Village.
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land of opportunity
- By Anonymous User on 03-16-25
By: Yoni Appelbaum
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On Xi Jinping
- How Xi's Marxist Nationalism Is Shaping China and the World
- By: Kevin Rudd
- Narrated by: Kevin Rudd
- Length: 21 hrs and 7 mins
- Unabridged
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In On Xi Jinping, former Australian Prime Minister Kevin Rudd provides an authoritative account of the ideological worldview driving Chinese behaviour both domestically and on the world stage—that of President Xi Jinping, who now holds near-total control over the Chinese Communist Party and is now, in effect, president-for-life. Rudd argues that Xi’s worldview differs significantly from those of the leaders who preceded him, and that this ideological shift is reflected in the real world of Chinese policy and behaviour.
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Informed research with deep insights, but very hard to follow.
- By Josh Carter on 02-18-25
By: Kevin Rudd
What listeners say about Delay Deny Defend
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- Evan. Roz
- 03-11-25
Good Insurance Info.
The background information was very informative. The progression of the Insurance Companies to Delay Deny Defend was interesting. How to protect yourself in purchasing Insurance was greatly appreciated.
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- guy
- 03-27-25
Okay
Mostly about the P&C industry and could have been much more concise. Accordingly, okay was the rating.
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