
Mastering Civility
A Manifesto for the Workplace
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
$0.99/mo for the first 3 months

Buy for $14.81
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrated by:
-
Coleen Marlo
-
By:
-
Christine Porath
About this listen
From the leading authority on workplace incivility, Christine Porath, shows why it pays to be civil, and reveals just how to enhance effectiveness in the workplace and beyond by mastering civility.
Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply and hijack focus. Even if people want to perform well, they can't. Ultimately incivility cuts the bottom line.
In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this audiobook provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.
PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio.
©2016 Christine Porath (P)2016 Hachette AudioListeners also enjoyed...
-
CEO Excellence
- The Six Mindsets That Distinguish the Best Leaders from the Rest
- By: Carolyn Dewar, Scott Keller, Vikram Malhotra
- Narrated by: Patricia Rodriguez
- Length: 11 hrs and 37 mins
- Unabridged
-
Overall
-
Performance
-
Story
Being a CEO at any of the world’s largest companies is among the most challenging roles in business. Billions, and even trillions, are at stake—and the fates of tens of thousands of employees often hang in the balance. Yet, even when “can’t miss” high-achievers win the top job, very few excel. For those who shoulder the burden of being the one on whom everyone counts, a manual for excellence is sorely needed. To identify the 21st century’s best CEOs, the authors of CEO Excellence started with a pool of over 2,400 public company CEOs.
-
-
Political Agenda took precedence over education
- By Raina on 05-30-22
By: Carolyn Dewar, and others
-
Mastering Community
- The Surprising Ways Coming Together Moves Us from Surviving to Thriving
- By: Christine Porath
- Narrated by: Christine Porath
- Length: 10 hrs and 48 mins
- Unabridged
-
Overall
-
Performance
-
Story
Despite our deep desire to feel a sense of belonging, many of us feel isolated. The rise of technology and modern workplace practices have led people to be even more disconnected, even as we remain constantly contactable. And as our human interactions have decreased, so too have our happiness levels. This is sparking a crisis in mental health that will have repercussions for years, leaving people lonelier and organizations less productive and profitable, too.
By: Christine Porath
-
Both/and Thinking
- Embracing Creative Tensions to Solve Your Toughest Problems
- By: Wendy Smith, Marianne Lewis, Amy C. Edmondson - foreword
- Narrated by: Stephanie Dillard
- Length: 9 hrs and 47 mins
- Unabridged
-
Overall
-
Performance
-
Story
In Both/And Thinking, Wendy Smith and Marianne Lewis help listeners cope with multiple, knotted tensions at the same time. Drawing from more than twenty years of pioneering research, they provide tools and lessons for transforming these tensions into opportunities for innovation and personal growth.
-
-
Useful and accesssible
- By myurko on 08-31-22
By: Wendy Smith, and others
-
What Got You Here Won't Get You There
- How Successful People Become Even More Successful
- By: Marshall Goldsmith, Mark Reiter
- Narrated by: Marc Cashman
- Length: 9 hrs and 39 mins
- Unabridged
-
Overall
-
Performance
-
Story
What's holding you back? Marshall Goldsmith is an expert at helping global leaders overcome their (sometimes unconscious) annoying habits and attaining a higher level of success. His one-on-one coaching comes with a six-figure price tag. But with this audiobook, you'll get Marshall's great advice without the hefty fee!
-
-
Good book, but didn't lend to the audio format
- By Carla on 03-21-11
By: Marshall Goldsmith, and others
-
Hidden Potential
- The Science of Achieving Greater Things
- By: Adam Grant
- Narrated by: Adam Grant, Maurice Ashley, R. A. Dickey, and others
- Length: 7 hrs and 21 mins
- Unabridged
-
Overall
-
Performance
-
Story
We live in a world that’s obsessed with talent. We celebrate gifted students in school, natural athletes in sports, and child prodigies in music. But admiring people who start out with innate advantages leads us to overlook the distance we ourselves can travel. We underestimate the range of skills that we can learn and how good we can become. We can all improve at improving. And when opportunity doesn’t knock, there are ways to build a door.
-
-
Nope
- By Anna OConnor-McClure on 10-27-23
By: Adam Grant
-
The Advantage
- Why Organizational Health Trumps Everything Else in Business
- By: Patrick Lencioni
- Narrated by: Patrick Lencioni
- Length: 5 hrs and 25 mins
- Unabridged
-
Overall
-
Performance
-
Story
There is a competitive advantage out there, arguably more powerful than any other. Is it superior strategy? Faster innovation? Smarter employees? No, New York Times best-selling author, Patrick Lencioni, argues that the seminal difference between successful companies and mediocre ones has little to do with what they know and how smart they are and more to do with how healthy they are.
-
-
Good book for leaders of an organization
- By A. Yoshida on 05-09-14
By: Patrick Lencioni
-
CEO Excellence
- The Six Mindsets That Distinguish the Best Leaders from the Rest
- By: Carolyn Dewar, Scott Keller, Vikram Malhotra
- Narrated by: Patricia Rodriguez
- Length: 11 hrs and 37 mins
- Unabridged
-
Overall
-
Performance
-
Story
Being a CEO at any of the world’s largest companies is among the most challenging roles in business. Billions, and even trillions, are at stake—and the fates of tens of thousands of employees often hang in the balance. Yet, even when “can’t miss” high-achievers win the top job, very few excel. For those who shoulder the burden of being the one on whom everyone counts, a manual for excellence is sorely needed. To identify the 21st century’s best CEOs, the authors of CEO Excellence started with a pool of over 2,400 public company CEOs.
-
-
Political Agenda took precedence over education
- By Raina on 05-30-22
By: Carolyn Dewar, and others
-
Mastering Community
- The Surprising Ways Coming Together Moves Us from Surviving to Thriving
- By: Christine Porath
- Narrated by: Christine Porath
- Length: 10 hrs and 48 mins
- Unabridged
-
Overall
-
Performance
-
Story
Despite our deep desire to feel a sense of belonging, many of us feel isolated. The rise of technology and modern workplace practices have led people to be even more disconnected, even as we remain constantly contactable. And as our human interactions have decreased, so too have our happiness levels. This is sparking a crisis in mental health that will have repercussions for years, leaving people lonelier and organizations less productive and profitable, too.
By: Christine Porath
-
Both/and Thinking
- Embracing Creative Tensions to Solve Your Toughest Problems
- By: Wendy Smith, Marianne Lewis, Amy C. Edmondson - foreword
- Narrated by: Stephanie Dillard
- Length: 9 hrs and 47 mins
- Unabridged
-
Overall
-
Performance
-
Story
In Both/And Thinking, Wendy Smith and Marianne Lewis help listeners cope with multiple, knotted tensions at the same time. Drawing from more than twenty years of pioneering research, they provide tools and lessons for transforming these tensions into opportunities for innovation and personal growth.
-
-
Useful and accesssible
- By myurko on 08-31-22
By: Wendy Smith, and others
-
What Got You Here Won't Get You There
- How Successful People Become Even More Successful
- By: Marshall Goldsmith, Mark Reiter
- Narrated by: Marc Cashman
- Length: 9 hrs and 39 mins
- Unabridged
-
Overall
-
Performance
-
Story
What's holding you back? Marshall Goldsmith is an expert at helping global leaders overcome their (sometimes unconscious) annoying habits and attaining a higher level of success. His one-on-one coaching comes with a six-figure price tag. But with this audiobook, you'll get Marshall's great advice without the hefty fee!
-
-
Good book, but didn't lend to the audio format
- By Carla on 03-21-11
By: Marshall Goldsmith, and others
-
Hidden Potential
- The Science of Achieving Greater Things
- By: Adam Grant
- Narrated by: Adam Grant, Maurice Ashley, R. A. Dickey, and others
- Length: 7 hrs and 21 mins
- Unabridged
-
Overall
-
Performance
-
Story
We live in a world that’s obsessed with talent. We celebrate gifted students in school, natural athletes in sports, and child prodigies in music. But admiring people who start out with innate advantages leads us to overlook the distance we ourselves can travel. We underestimate the range of skills that we can learn and how good we can become. We can all improve at improving. And when opportunity doesn’t knock, there are ways to build a door.
-
-
Nope
- By Anna OConnor-McClure on 10-27-23
By: Adam Grant
-
The Advantage
- Why Organizational Health Trumps Everything Else in Business
- By: Patrick Lencioni
- Narrated by: Patrick Lencioni
- Length: 5 hrs and 25 mins
- Unabridged
-
Overall
-
Performance
-
Story
There is a competitive advantage out there, arguably more powerful than any other. Is it superior strategy? Faster innovation? Smarter employees? No, New York Times best-selling author, Patrick Lencioni, argues that the seminal difference between successful companies and mediocre ones has little to do with what they know and how smart they are and more to do with how healthy they are.
-
-
Good book for leaders of an organization
- By A. Yoshida on 05-09-14
By: Patrick Lencioni
-
Atlas of the Heart
- Mapping Meaningful Connection and the Language of Human Experience
- By: Brené Brown
- Narrated by: Brené Brown
- Length: 8 hrs and 29 mins
- Unabridged
-
Overall
-
Performance
-
Story
In Atlas of the Heart, Brown takes us on a journey through 87 of the emotions and experiences that define what it means to be human. As she maps the necessary skills and an actionable framework for meaningful connection, she gives us the language and tools to access a universe of new choices and second chances - a universe where we can share and steward the stories of our bravest and most heartbreaking moments with one another in a way that builds connection.
-
-
Perfect
- By Mandy on 02-16-22
By: Brené Brown
-
Dare to Lead
- Brave Work. Tough Conversations. Whole Hearts.
- By: Brené Brown
- Narrated by: Brené Brown
- Length: 8 hrs and 10 mins
- Unabridged
-
Overall
-
Performance
-
Story
Brené Brown has spent the past two decades studying the emotions and experiences that give meaning to our lives, and the past seven years working with transformative leaders and teams spanning the globe. She found that leaders in organizations ranging from small entrepreneurial startups and family-owned businesses to nonprofits, civic organizations, and Fortune 50 companies all ask the same question: How do you cultivate braver, more daring leaders, and how do you embed the value of courage in your culture? This audiobook answers this question.
-
-
Brené's Work Has Changed My Life
- By Maximus on 01-12-19
By: Brené Brown
-
The Five Graces of Life and Leadership
- By: Gary Burnison
- Narrated by: Noah Michael Levine
- Length: 1 hr and 19 mins
- Unabridged
-
Overall
-
Performance
-
Story
In The Five Graces of Life and Leadership, the CEO of the celebrated consulting firm Korn Ferry delivers a meaningful and thought-provoking exploration of leadership, emphasizing the five kinds of grace that leaders must have to lead their teams in today's evolving workspace. In the book, you'll learn how to the best leaders make their teams feel comforted, safe, and secure that they're headed in the right direction. The perfect book for managers, executives, and other business leaders, this is a can't-miss book on the human side of leadership.
-
-
Liderazgo práctico
- By Juan Pablo De Leon on 10-16-24
By: Gary Burnison
-
Biased
- Uncovering the Hidden Prejudice That Shapes What We See, Think, and Do
- By: Jennifer L. Eberhardt PhD
- Narrated by: Jennifer L. Eberhardt PhD
- Length: 10 hrs and 24 mins
- Unabridged
-
Overall
-
Performance
-
Story
How do we talk about bias? How do we address racial disparities and inequities? What role do our institutions play in creating, maintaining, and magnifying those inequities? What role do we play? With a perspective that is at once scientific, investigative, and informed by personal experience, Dr. Jennifer Eberhardt offers us the language and courage we need to face one of the biggest and most troubling issues of our time. She exposes racial bias at all levels of society - in our neighborhoods, schools, workplaces, and criminal justice system.
-
-
hoped for more on why bias and how to avoid it
- By Pavan Ongole on 04-04-19
-
Think Again
- The Power of Knowing What You Don't Know
- By: Adam Grant
- Narrated by: Adam Grant
- Length: 6 hrs and 40 mins
- Unabridged
-
Overall
-
Performance
-
Story
Intelligence is usually seen as the ability to think and learn, but in a rapidly changing world, there's another set of cognitive skills that might matter more: the ability to rethink and unlearn. In our daily lives, too many of us favor the comfort of conviction over the discomfort of doubt. We listen to opinions that make us feel good, instead of ideas that make us think hard. We see disagreement as a threat to our egos, rather than an opportunity to learn.
-
-
Only Good if you've never questioned anything.
- By Victor Alvia on 02-10-21
By: Adam Grant
-
Thanks for the Feedback
- The Science and Art of Receiving Feedback Well
- By: Sheila Heen, Douglas Stone
- Narrated by: Sheila Heen, Douglas Stone
- Length: 9 hrs and 48 mins
- Unabridged
-
Overall
-
Performance
-
Story
The coauthors of the New York Times best-selling Difficult Conversations take on the toughest topic of all: How we see ourselves. Douglas Stone and Sheila Heen have spent the past 15 years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice.
-
-
Poor narration ruins yet another good read
- By WordNerd on 08-25-14
By: Sheila Heen, and others
-
Radical Candor: Fully Revised & Updated Edition
- Be a Kick-Ass Boss Without Losing Your Humanity
- By: Kim Scott
- Narrated by: Teri Schnaubelt
- Length: 11 hrs and 55 mins
- Unabridged
-
Overall
-
Performance
-
Story
The idea is simple: You don't have to choose between being a pushover and a jerk. Using Radical Candor - avoiding the perils of Obnoxious Aggression, Manipulative Insincerity, and Ruinous Empathy - you can be kind and clear at the same time. Kim Scott was a highly successful leader at Google before decamping to Apple, where she developed and taught a management class.
-
-
Odd Beginning in Revised Ed but Stick with it
- By nonscelus on 12-05-19
By: Kim Scott
-
A New Way to Think
- Your Guide to Superior Management Effectiveness
- By: Roger L. Martin
- Narrated by: Stephen R. Thorne
- Length: 7 hrs and 58 mins
- Unabridged
-
Overall
-
Performance
-
Story
Over a stellar career, Roger Martin has advised the CEOs of some of the world's most successful companies. From the beginning, he noted that almost every executive he talked to had a "model"—a framework or way of thinking that guided their strategy and activities. But these models tended to become automatic, so much so that when one didn't work, the typical response was just to apply it again—with greater enthusiasm.
-
-
Okay… a lot of people culture from the early 2010’s
- By Thammy M. on 06-03-23
By: Roger L. Martin
-
One Mission
- How Leaders Build a Team of Teams
- By: Chris Fussell, Charles Goodyear, General Stanley McChrystal - foreword
- Narrated by: Chris Fussell, General Stanley McChrystal
- Length: 9 hrs and 12 mins
- Unabridged
-
Overall
-
Performance
-
Story
In Team of Teams, retired four-star General Stanley McChrystal and former Navy SEAL Chris Fussell made the case for a new organizational model combining the agility, adaptability, and cohesion of a small team with the power and resources of a giant organization. Now, in One Mission, Fussell channels all his experiences, both military and corporate, into powerful strategies for unifying isolated and distrustful teams.
-
-
Just Can't Get Through This Book
- By Jeff on 09-24-17
By: Chris Fussell, and others
-
Crucial Conversations (Third Edition)
- Tools for Talking When Stakes Are High
- By: Joseph Grenny, Kerry Patterson, Ron McMillan, and others
- Narrated by: Emily Gregory, Joseph Grenny
- Length: 7 hrs and 45 mins
- Unabridged
-
Overall
-
Performance
-
Story
The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
-
-
Great info; needs a cast, PDF and a website update
- By Kali on 04-25-22
By: Joseph Grenny, and others
-
Helping
- How to Offer, Give, and Receive Help (The Humble Leadership Series, Book 1)
- By: Edgar Schein
- Narrated by: Joe Bronzi
- Length: 5 hrs and 5 mins
- Unabridged
-
Overall
-
Performance
-
Story
Helping is a fundamental human activity, but it can also be a frustrating one. All too often, to our bewilderment, our sincere offers of help are resented, resisted, or refused - and we often react the same way when people try to help us. Why is it so difficult to provide or accept help? How can we make the whole process easier?
-
-
Could have been 30 minutes
- By Jennifer Mitchell on 01-22-25
By: Edgar Schein
-
The Earned Life
- Lose Regret, Choose Fulfillment
- By: Marshall Goldsmith, Mark Reiter
- Narrated by: Marshall Goldsmith
- Length: 8 hrs and 23 mins
- Unabridged
-
Overall
-
Performance
-
Story
Goldsmith implores listeners to avoid the Great Western Disease of “I’ll be happy when. . . .” He offers practical advice and exercises aimed at helping us shed the obstacles, especially the failures of imagination, that prevent us from creating our own fulfilling lives. With this book as their guide, listeners can close the gap between what they plan to achieve and what they actually get done—and avoid the trap of existential regret, the kind that reroutes destinies and persecutes our memories.
-
-
Brilliant Book 💛
- By Dr. Lilian Ajayi-Ore on 05-04-22
By: Marshall Goldsmith, and others
What listeners say about Mastering Civility
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
-
Overall
-
Performance
-
Story
- Rebecca A Gale Gonzalez
- 01-20-22
Fundamental Knowledge
I look forward to the exercises. This is by far one of the most challenging issues of our time.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- 6thmercury
- 10-16-17
Great book
Voice narrator is pretty good. I think it's best to read in a book to remind yourself when times get rough at work. Audiobook is good too for a first time listen.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Andrew D
- 11-30-19
Great book! LOTS of suggestions
So many suggestions can often be overwhelming. This is alright though because the author states to just do some of them. This is a great book!
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Amazon Customer
- 07-28-24
It was pretty good and I learned some new things.
I can't say that I loved it or that I hated it. It delivered some solid information but, nothing stood out as especially insightful or new.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- CJV
- 07-10-18
Incivility in the OR
This book I inspired me. Few know how operating room staff treat each other. We are focused on the patient at every moment but treat one another with incivility routinely, and at all levels. There is a mindset of secrecy and fear to speak up. There isn't supposed to be, but there is. Few leaders are equipped to change this culture that has been shown to undermine the safety of our patients. I hope to share this book with every Surgical Services Leader I know in the Columbus OH area. Next time you require surgery, insist on your OR staff being kind and civil to one another. This insistence from every patient will make them stop and think about how they can truly create the safest surgical environment for you while you are under anesthesia. We are all skilled at surgery, but we lack skills and leadership to eradicate disruptive behaviors that undermine the culture of safety. I have thought about leaving my profession that I love but I hung on every word of this book and have a renewed sense of hope. Be well.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
3 people found this helpful
-
Overall
-
Performance
-
Story
- j.crank
- 05-29-18
Lots of research
If you are interested in a book that is heavily researched, this is your book! It was common sense advice and great research.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!