History often appears to consist of big gestures and dramatic shifts. But for every peace treaty signed, someone set the stage and provided the pen. As social secretary to the Clintons for eight years, and more recently as chief of protocol under President Obama, Capricia Penavic Marshall has not just borne witness to history, she facilitated it. For Marshall, diplomacy runs on the invisible gesture: the micro-moves that affect the macro-shifts. Facilitation is power, and more often than not, it is the key to effective diplomacy.

For the past one hundred years, Emily Post has been the definitive source for how to navigate—and enhance—every social interaction. In an increasingly diverse and intersectional world, the need for a trusted primer on how to treat others with confidence and kindness has never been greater.

Meeting strangers at a party, alone in the elevator with the CEO, declining a second date because the first was a disaster - social situations apply a lot of pressure to do and say the right thing. 50 Essential Etiquette Lessons shows you the best way to approach these common challenges with confidence and ease. Never mind putting your pinkies up when you drink tea - this guide is packed with modern examples of how to handle any sticky situation.

The Like Switch is packed with all the tools you need for turning strangers into friends, whether you are on a sales call, a first date, or a job interview. As a Special Agent for the FBI's National Security Division's Behavioral Analysis Program, Dr. Jack Schafer developed dynamic and breakthrough strategies for profiling terrorists and detecting deception. Now, Dr. Schafer has evolved his proven-on-the-battlefield tactics for the day-to-day, but no less critical battle of getting people to like you.

Just step out your door today, and you will notice that poise is a rarity in our wired, fast-paced, and unmannerly world. As uncivil behaviors like flip-flops at Broadway shows and digital oversharing proliferate, this timely book reminds us of the quiet power of behaving with dignity, kindness, and grace. Jennifer L. Scott's Parisian mentor, Madame Chic, embodied poise and not just with the good posture, stylish attire, and natural manners that made her extraordinarily elegant.

Each chapter of Lessons from Madame Chic reveals a valuable secret Jennifer learned in Paris - tips you can incorporate into your own life, no matter where you live or the size of your budget. Embracing the classically French aesthetic of quality over quantity, aspiring Parisiennes will learn to master the art of eating (deprive yourself not), dressing (the 10-item wardrobe), grooming (le no-makeup look), and living à la française.

For generations, we have focused on the individual drivers of success: Passion, hard work, talent, and luck. But in today’s dramatically reconfigured world, success is increasingly dependent on how we interact with others. In Give and Take, Adam Grant, an award-winning researcher and Wharton’s highest-rated professor, examines the surprising forces that shape why some people rise to the top of the success ladder while others sink to the bottom.

Do you wish you could decode people? Do you want to know exactly what to say to your boss, your date, or your networking partner? You need to know how people work. As a human behavior investigator, Vanessa Van Edwards studies the hidden forces that drive our behavior patterns in her lab—and she's cracked the code. In Captivate she shares a wealth of valuable shortcuts, systems, and behavior hacks for taking charge of their interactions at work, at home, and in any social situation.

What if charisma could be taught? For the first time, science and technology have taken charisma apart, figured it out and turned it into an applied science: In controlled laboratory experiments, researchers could raise or lower people's level of charisma as if they were turning a dial. What you'll find here is practical magic: unique knowledge, drawn from a variety of sciences, revealing what charisma really is and how it works. You'll get both the insights and the techniques you need to apply this knowledge. The world will become your lab, and every person you meet, a chance to experiment.

Every family has a story. For some of us, our family of origin is a solid foundation that feeds our confidence and helps us navigate life’s challenges. For others, it’s a source of pain, hurt, and conflict that can feel like a lifelong burden. In this empowering guide, licensed therapist and bestselling relationship expert Nedra Glover Tawwab offers clear advice for identifying dysfunctional family patterns and choosing the best path to breaking the cycle and moving forward.

Nationally recognized communication expert, keynote speaker and trainer and best-selling author Debra Fine reveals the techniques and strategies anyone can use to make small talk—in any situation. With practical advice and conversation cheat sheets, The Fine Art of Small Talk will help you learn to feel more comfortable in any type of social situation.

What is that magic quality that makes some people instantly loved and respected? Everyone wants to be their friend (or, if single, their lover!) In business, they rise swiftly to the top of the corporate ladder. What is their "Midas touch?"

Social skills don’t come easily to everyone. But with the right guidance, you can shape yourself into the person you want to be. No matter what your starting point is, you can attract the people you want to talk to, become the most likeable person in a room, and build positive relationships that last a lifetime. All you need is a solid blueprint to follow, and that’s exactly what you’re about to uncover in this insightful audiobook.

What if making one tweak to your day-to-day conversations could immediately improve every relationship in your life? In this three-hour, conversational listen, you'll discover the whats, whys, and hows of one of the most valuable (yet surprisingly little-known) communication skills - validation.

Renowned psychologist and best-selling author of The Dance of Anger sheds new light on the two most important words in the English language - I'm sorry - and offers a unique perspective on the challenge of healing broken connections and restoring trust.

In Choosing Civility, P. M. Forni offers twenty-five rules for connecting effectively with others - at home, at work, and in our daily encounters.

This clever and pithy audiobook challenges introverts to take ownership of their personalities...with quiet strength. Sophia Dembling asserts that the introvert’s lifestyle is not "wrong" or lacking, as society or extroverts would have us believe. Through a combination of personal insights and psychology, The Introvert’s Way helps and encourages introverts to embrace their nature, to respect traits they may have been ashamed of and reframe them as assets.

A deep yet simple guide to revolutionizing the romance-building communication every thriving marriage needs. Love Talk is like no other communication book you've ever listened to. The fruit of years of research by two foremost relationship experts (who also happen to be husband and wife), this book forges a new path to the heart of loving conversation. You'll begin by identifying your security need and determining your personal communication style.

In I Love You, but I'm Not in Love with You - a real-life relationship guide from couples' counselor Andrew G. Marshall - partners and individuals who have "fallen out of love" or want to rekindle the love that once was will learn how to use Marshall 's program with impressive results. This is a much-needed book to help men and women of all ages in any type of committed romantic relationship to truly understand love and to point out the everyday habits that undermine growing together.

In his commencement address to the graduating class of 2016, James E. Ryan, dean of the Harvard University Graduate School of Education, offered remarkable advice to the crowd of hopeful men and women eager to make their marks on the world. The key to achieving emotional connections and social progress, he told them, can be found in five essential questions.

In their weekly radio show and in their popular workshops, Gary and Joy Lundberg have already helped thousands of people and their families to communicate more effectively. Now, the Lundbergs address an all too common dilemma that arises when others expect you to solve their problems for them, telling listeners how they can shed the no-win role of "fixer" and empower people to solve their own problems through validation - a simple yet profound communication tool that is essential to any healthy relationship.

How many times have you tried to change your own habits, only to find that changing yourself is even harder than trying to change someone else? With his signature wit and commonsense psychology, Dr. Kevin Leman walks you through your own personal five-day action plan. You will come to accept the truth about yourself, boost your confidence by identifying the lies you’re telling yourself (and putting them to rest for good), and change your life by concentrating on becoming who you really want to be.

Is there a hidden part of you that no one else sees? Do you have a vivid inner world of thoughts and emotions that your peers and loved ones can't seem to access? Have you ever been told you're too quiet, shy, boring, or awkward? Are your habits and comfort zones questioned by a society that doesn't seem to get you? If so, you might be an introvert. On behalf of those who have long been misunderstood, rejected, or ignored, fellow introvert Jenn Granneman writes a compassionate vindication.

What are your earliest childhood memories? Were you afraid of the dark? Can you remember a particularly embarrassing moment? Those memories - along with the words and emotions you use to describe them - hold the key to understanding the person you are today! Drawing on examples from his own life, the lives of celebrities, as well as case studies from his private practice, renowned psychologist Dr. Kevin Leman helps you apply these same techniques to uncover why you are the way you are.

Whether meeting a new client or bumping into a potential mate, you only have a few seconds to make a favorable impression. Is that really possible? Author Nicholas Boothman, a lecturer and licensed master practitioner of neurolinguistic programming, believes yes! He introduces a revolutionary approach to face-to-face communication that will help anyone succeed at making meaningful, and immediate, connections.

If you want to understand life, you must understand death. In Secrets of the Monarch, DuBois shows how communicating with the dead has taught her important lessons about life and how listeners can apply those principles to their own lives.

Lauren Marks was 27 when an aneurysm ruptured in her brain and left her fighting for her life. She woke up in a hospital soon after with serious deficiencies to her reading, speaking, and writing abilities, and an unfamiliar diagnosis: aphasia. This would be shocking news for anyone, but Lauren was a voracious reader, an actress, director, dramaturg, and pursuing her PhD. At any other period of her life, this diagnosis would have been a devastating blow. But she woke up...different.

I'd Like You More If You Were More like Me takes on one of life's most important questions: How can I get closer to God and other people? We were created for deep connections. When people have deep connections, says John Ortberg, they win in life. When they don't have deep connections, they cannot win in life. I'd Like You More If You Were More like Me offers help in overcoming one of the biggest obstacles to making deep connections: the fact that we're so different. Different from God and different from each other.

It's a fact that parenting is hard enough in a family where two parents love and respect each other. After divorce, when the respect has diminished and the love has often turned to intense dislike, co-parenting can be nearly impossible, driving one or both parents to the brink of insanity. Joint Custody with a Jerk offers many proven communication techniques that help you deal with your difficult ex-husband or ex-wife.

Shaunti Feldhahn helps listeners transform any relationship by making three small changes! In a new approach for Shaunti, this book is a cross between a major research study, a self-help book, and a daily step-by-step habit-building plan. It shows listeners how to apply the surprising relationship insights revealed in her earlier million-copy best sellers, why certain actions matter so much, and a specific 30-day plan on what to do to build a very simple habit that will change any relationship for the better.