The Service Desk Handbook
A Guide to Service Desk Implementation, Management, and Support
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Narrated by:
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Stephen Perring
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By:
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Sanjay Nair
About this listen
The Service Desk Handbook: A Guide to Service Desk Implementation, Management, and Support provides operational guidance for implementing, managing, and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organization’s needs.
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.
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Story
1975 is a time of change in America. The Vietnam War is ending. Muhammad Ali is fighting Joe Frazier. And in the small town of Monta Clare, Missouri, girls are disappearing. When the daughter of a wealthy family is targeted, the most unlikely hero emerges—Patch, a local boy, who saves the girl, and, in doing so, leaves heartache in his wake. Patch and those who love him soon discover that the line between triumph and tragedy has never been finer. And that their search for answers will lead them to truths that could mean losing one another.
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Best book of 2024
- By Jmo930 on 07-04-24
By: Chris Whitaker
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10 Rules for the Perfect Murder
- By: James Patterson, Chris Tebbetts
- Narrated by: Reid Scott, Cobie Smulders, full cast
- Length: 3 hrs and 2 mins
- Original Recording
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After the killing of a prominent mob lawyer, NYPD homicide detectives Jacob Jackson and Caitlin Grimes start receive chilling, written “rules” for how to commit the perfect murder. "Rule number one for the perfect murder: Evidence is your enemy. Leave none behind." Jackson (Reid Scott) and Grimes (Cobie Smulders) race to find the killer, setting them on a collision course with the city’s crime underbelly, and a perpetrator who seems happy to toy with them. “Rule number two. No crimes of passion. The perfect murder is always business, never pleasure.”
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Tricky
- By Robert Scott Read on 10-30-24
By: James Patterson, and others
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The Mysterious Affair at Styles
- By: Agatha Christie, Anna Lea - adaptation
- Narrated by: Peter Dinklage, Himesh Patel, Harriet Walter, and others
- Length: 3 hrs and 53 mins
- Original Recording
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England, 1914. The world is at war. Captain Hastings, injured and shaken, is invited to Styles Court to recover. It’s a grand old country house - the family home of his old friend - and a perfect haven. Or so it seems. But in the blistering summer heat, trouble is afoot. Simmering tensions are tearing the family apart, and it all comes to a head in the most horrifying way.
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It’s a perfect audible movie!
- By Malissa Caudell on 11-15-24
By: Agatha Christie, and others
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The Women
- A Novel
- By: Kristin Hannah
- Narrated by: Julia Whelan, Kristin Hannah
- Length: 14 hrs and 57 mins
- Unabridged
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Women can be heroes. When twenty-year-old nursing student Frances “Frankie” McGrath hears these words, it is a revelation. Raised in the sun-drenched, idyllic world of Southern California and sheltered by her conservative parents, she has always prided herself on doing the right thing. But in 1965, the world is changing, and she suddenly dares to imagine a different future for herself. When her brother ships out to serve in Vietnam, she joins the Army Nurse Corps and follows his path.
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Great story
- By AJ Frithiof on 02-08-24
By: Kristin Hannah
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Revenge of the Tipping Point
- Overstories, Superspreaders, and the Rise of Social Engineering
- By: Malcolm Gladwell
- Narrated by: Malcolm Gladwell
- Length: 8 hrs and 25 mins
- Unabridged
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Why is Miami… Miami? What does the heartbreaking fate of the cheetah tell us about the way we raise our children? Why do Ivy League schools care so much about sports? What is the Magic Third, and what does it mean for racial harmony? In this provocative new work, Malcolm Gladwell returns to the subject of social epidemics and tipping points, this time with the aim of explaining the dark side of contagious phenomena. Through a series of gripping stories, Gladwell traces the rise of a new and troubling form of social engineering
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Repetitive and boring
- By Gayle Allen on 10-08-24
By: Malcolm Gladwell