Customer Psychology
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What Your Customer Wants and Can’t Tell You
- Unlocking Consumer Decisions with the Science of Behavioral Economics
- By: Melina Palmer
- Narrated by: Rachel Perry
- Length: 8 hrs and 12 mins
- Unabridged
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This audiobook explains why people buy - and how to use that knowledge to improve pricing, increase sales, and create better, "brain-friendly" brand messaging. Become a more effective leader with the practical tools in this book.
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Great tips and insights
- By L. Peterson on 07-31-24
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What Your Customer Wants and Can’t Tell You
- Unlocking Consumer Decisions with the Science of Behavioral Economics
- Narrated by: Rachel Perry
- Length: 8 hrs and 12 mins
- Release date: 05-11-21
- Language: English
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This audiobook explains why people buy - and how to use that knowledge to improve pricing, increase sales, and create better, "brain-friendly" brand messaging. Become a more effective leader with the practical tools in this book....
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The Psychology of Selling
- The Art of Closing Sales
- By: Brian Tracy
- Narrated by: Brian Tracy
- Length: 5 hrs and 19 mins
- Unabridged
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How would you like to triple your income in just 12 months? That’s the incredible promise legendary sales mastermind Brian Tracy makes in this “graduate level” sales training program The Psychology of Selling - one of the best, most comprehensive programs of its kind ever produced.
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This Is What I Read Before Every Sale
- By Mero Mero on 12-19-15
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The Psychology of Selling
- The Art of Closing Sales
- Narrated by: Brian Tracy
- Series: Nightingale-Conant: Sales Training
- Length: 5 hrs and 19 mins
- Release date: 10-14-14
- Language: English
- How would you like to triple your income in just 12 months?...
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Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- By: Nick Mehta, Dan Steinman, Lincoln Murphy
- Narrated by: Tim Andres Pabon
- Length: 8 hrs and 25 mins
- Unabridged
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The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments from unlimited customers. The old sales and marketing methods can handle attracting new customers for growth; however, only in the last five years has a discipline emerged that views growth in relation to retention, not just sales.
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Business to Company???
- By S. Wheelhouse on 12-07-18
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Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- Narrated by: Tim Andres Pabon
- Length: 8 hrs and 25 mins
- Release date: 07-07-17
- Language: English
- The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....
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The Hidden Psychology of Social Networks
- How Brands Create Authentic Engagement by Understanding What Motivates Us
- By: Joe Federer
- Narrated by: Alex Knox
- Length: 9 hrs and 14 mins
- Unabridged
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Leading marketing practitioner and thought leader Joe Federer draws on evolutionary biology, anthropology, neuroanatomy, and psychology, as well as more than a decade of hands-on experience, to explain why people act so differently in various online spaces and what they are seeking from participating in each one.
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Amazingly insightful!
- By Cathy Federer on 07-21-22
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The Hidden Psychology of Social Networks
- How Brands Create Authentic Engagement by Understanding What Motivates Us
- Narrated by: Alex Knox
- Length: 9 hrs and 14 mins
- Release date: 07-14-21
- Language: English
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Joe Federer draws on evolutionary biology, anthropology, neuroanatomy, and psychology, as well as more than a decade of hands-on experience, to explain why people act so differently in various online spaces and what they are seeking from participating in each one....
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Getting Naked
- A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty
- By: Patrick Lencioni
- Narrated by: Dan Woren
- Length: 4 hrs and 17 mins
- Unabridged
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Another extraordinary business fable from the New York Times best-selling author Patrick Lencioni. This new book in the popular Lencioni series shows what it takes to gain a real and lasting competitive edge.
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My Review after 2 years of applying the principles
- By Mort on 09-11-12
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Getting Naked
- A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty
- Narrated by: Dan Woren
- Length: 4 hrs and 17 mins
- Release date: 02-23-10
- Language: English
- This new book in the popular Lencioni series shows what it takes to gain a real and lasting competitive edge....
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Unlocking the Customer Value Chain
- How Decoupling Drives Consumer Disruption
- By: Thales S. Teixeira, Greg Piechota
- Narrated by: Tom Weitzel
- Length: 11 hrs and 14 mins
- Unabridged
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Based on six years of research, Harvard Business School Professor Thales Teixeira shows how and why industries are disrupted and what established companies can do to respond - as well as what potential start-ups must master if they hope to gain a competitive edge.
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This Book Is So Good That I Tell No One About It
- By E on 07-19-19
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Unlocking the Customer Value Chain
- How Decoupling Drives Consumer Disruption
- Narrated by: Tom Weitzel
- Length: 11 hrs and 14 mins
- Release date: 02-19-19
- Language: English
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Based on six years of research, Harvard Business School Professor Thales Teixeira shows how and why industries are disrupted and what established companies can do to respond - as well as what potential start-ups must master if they hope to gain a competitive edge....
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Communicating Your Way to Success
- Master the Art of Persuasion, Positively Influence Others, Increase Sales, and Stand Out From the Crowd.
- By: Dr. Jacent Mpalyenkana
- Narrated by: Virtual Voice
- Length: 3 hrs and 52 mins
- Unabridged
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This book will help you shape your game plan and increase your ability to positively influence and persuade others. Whether you are selling products, services, or ideas, the detailed explanations and exercises in this book will teach you how to maximize your persuasive power. Some of the key points in the book include: - The 10 most common misdemeanors of business communication. - A simplified step-by-step process of achieving superior communication and influence. - 19 exercises that you can use to develop an elevator speech, sales page, pitch letter, and marketing campaign for your product...
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Communicating Your Way to Success
- Master the Art of Persuasion, Positively Influence Others, Increase Sales, and Stand Out From the Crowd.
- Narrated by: Virtual Voice
- Length: 3 hrs and 52 mins
- Release date: 02-22-24
- Language: English
- This book will help you shape your game plan and increase your ability to positively influence and persuade others. Whether you are selling ...
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The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Unabridged
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The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
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Content is Great but Narrator Puts You to Sleep
- By Anonymous User on 08-30-18
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The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Release date: 03-05-13
- Language: English
- The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence....
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Selling to the Masses Cash In on the Herd Mentality
- Selling Skills, Selling Value
- By: Brian Graves
- Narrated by: Virtual Voice
- Length: 29 mins
- Unabridged
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Unlock the secrets to mass-market success with Selling to the Masses: Cash In on the Herd Mentality. In today's world, understanding how to sell effectively is the key to dominating your niche and reaching a vast audience. This book reveals the psychology behind herd mentality and shows you how to tap into it to boost your sales. You'll discover proven techniques and strategies on how to sell your product or service to large groups. Whether you're just starting out or looking to sharpen your sales skills, this book is your roadmap to building a business that thrives on mass appeal. It’s ...
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Selling to the Masses Cash In on the Herd Mentality
- Selling Skills, Selling Value
- Narrated by: Virtual Voice
- Length: 29 mins
- Release date: 10-16-24
- Language: English
- Unlock the secrets to mass-market success with Selling to the Masses: Cash In on the Herd Mentality. In today's world, understanding how to sell ...
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Dark Psychology in Digital Marketing: Ethical Influence and Consumer Engagement
- By: Crystal Hutchinson
- Narrated by: Virtual Voice
- Length: 4 hrs and 2 mins
- Unabridged
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In the ever-evolving world of digital marketing, staying ahead of the curve requires more than just innovative strategies—it demands a commitment to ethics. Ethical Digital Marketing: Strategies for Success in a Transparent World is your ultimate guide to mastering digital marketing while maintaining integrity and building lasting trust with your audience. This comprehensive book delves into the principles of ethical marketing, offering actionable insights and real-world case studies to help you navigate the complex landscape of online marketing. Learn how to leverage the latest tools and...
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Dark Psychology in Digital Marketing: Ethical Influence and Consumer Engagement
- Narrated by: Virtual Voice
- Length: 4 hrs and 2 mins
- Release date: 08-12-24
- Language: English
- In the ever-evolving world of digital marketing, staying ahead of the curve requires more than just innovative strategies—it demands a commitment...
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The Power of Nice
- How to Conquer the Business World with Kindness
- By: Linda Kaplan Thaler, Robin Koval
- Narrated by: Linda Kaplan Thaler, Robin Koval
- Length: 2 hrs and 58 mins
- Unabridged
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Linda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice. While so many companies encourage a dog-eat-dog mentality, The Kaplan Thaler Group has succeeded through chocolate and flowers.
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For selected audiences
- By Coach Brock on 10-15-07
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The Power of Nice
- How to Conquer the Business World with Kindness
- Narrated by: Linda Kaplan Thaler, Robin Koval
- Length: 2 hrs and 58 mins
- Release date: 07-24-07
- Language: English
- Linda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice....
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The Reverse Ask Technique
- By: Tom Johnson
- Narrated by: Virtual Voice
- Length: 4 hrs and 19 mins
- Unabridged
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In today's fast-paced, ever-evolving world of sales, traditional methods no longer guarantee success. Buyers are more informed, discerning, and resistant to high-pressure tactics than ever before. So how can sales professionals adapt and thrive in this new environment? Enter "The Reverse Ask Technique" — a groundbreaking approach that flips the script on conventional sales wisdom. "The Reverse Ask Technique" challenges the notion that to achieve more, you must ask for more. Instead, it reveals the power of asking for less to close more deals. This counterintuitive strategy leverages human...
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The Reverse Ask Technique
- Narrated by: Virtual Voice
- Length: 4 hrs and 19 mins
- Release date: 09-02-24
- Language: English
- In today's fast-paced, ever-evolving world of sales, traditional methods no longer guarantee success. Buyers are more informed, discerning, and ...
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The Emotional Intelligence Activity Kit
- 50 Easy and Effective Exercises for Building EQ
- By: Adele B. Lynn, Janele R. Lynn
- Narrated by: Karen Saltus
- Length: 7 hrs and 5 mins
- Unabridged
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Imagine what would happen if you could quickly elevate the EQ score of everyone in your organization. Profitability, retention, and customer satisfaction would soar! Studies prove that emotional intelligence - knowing how to manage emotions, empathize, build relationships, and more - drives performance. But how do you get naturally resistant people to practice new ways of thinking?
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Got lost - No learning
- By Randall Hoover on 12-11-16
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The Emotional Intelligence Activity Kit
- 50 Easy and Effective Exercises for Building EQ
- Narrated by: Karen Saltus
- Length: 7 hrs and 5 mins
- Release date: 11-11-15
- Language: English
- Imagine what would happen if you could quickly elevate the EQ score of everyone in your organization. Profitability, retention, and customer satisfaction would soar....
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Customer Service Success
- The 6 Keys To Deliver A World-Class Experience
- By: David Brownlee
- Narrated by: Virtual Voice
- Length: 2 hrs and 10 mins
- Unabridged
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Customer Service Success, The 6 Keys To Deliver A World-Class Experience, offers you new solutions to the age-old challenges that you face in your business every day…How do you keep your customers happy so that they never leave you? How do you get your clients excited to come back to your businesses time and time again? How do you create raving fan customers that will tell all of their friends, family and colleagues that they must to do business with you? This book will answer all of these questions for you and more in a simple, easy-to-follow format that is entertaining and educational. ...
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Customer Service Success
- The 6 Keys To Deliver A World-Class Experience
- Narrated by: Virtual Voice
- Length: 2 hrs and 10 mins
- Release date: 02-15-24
- Language: English
- Customer Service Success, The 6 Keys To Deliver A World-Class Experience, offers you new solutions to the age-old challenges that you face in your ...
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Scaling Up: Proven Strategies for Expanding Your Affiliate Marketing Business
- By: J. R. Glenn
- Narrated by: Virtual Voice
- Length: 2 hrs and 1 min
- Unabridged
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Scaling Up: Proven Strategies for Expanding Your Affiliate Marketing Business Are you ready to take your affiliate marketing business to the next level? "Scaling Up: Proven Strategies for Expanding Your Affiliate Marketing Business" is your ultimate guide to growing your affiliate ventures from modest profits to massive success. Packed with actionable insights and proven techniques, this book will show you how to: - Leverage advanced marketing strategies to multiply your commissions. - Build and nurture a network of high-performing affiliates. - Automate your processes for maximum ...
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Scaling Up: Proven Strategies for Expanding Your Affiliate Marketing Business
- Narrated by: Virtual Voice
- Length: 2 hrs and 1 min
- Release date: 09-02-24
- Language: English
- Scaling Up: Proven Strategies for Expanding Your Affiliate Marketing Business Are you ready to take your affiliate marketing business to the next ...
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Engaging Enthusiasts
- Strategies and Tactics for Identifying and Attracting Your Core Customer Segments
- By: Barrett Williams, ChatGPT ChatGPT
- Narrated by: Virtual Voice
- Length: 3 hrs and 13 mins
- Unabridged
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Introducing "Engaging Enthusiasts," THE ultimate guide for everyone looking to unlock the exciting world of role-playing games (RPG). This comprehensive eBook encapsulates everything you need to know about setting up your RPG store, engaging potential customers, retaining existing ones, and, most importantly, expanding your business. Are role-playing enthusiasts a riddle to you? Fear not, Chapter 1 takes a deep dive into understanding this unique community, their psychology, and the different gamer types you must cater to. It also provides insights into assessing market capabilities within ...
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Engaging Enthusiasts
- Strategies and Tactics for Identifying and Attracting Your Core Customer Segments
- Narrated by: Virtual Voice
- Length: 3 hrs and 13 mins
- Release date: 04-21-24
- Language: English
- Introducing "Engaging Enthusiasts," THE ultimate guide for everyone looking to unlock the exciting world of role-playing games (RPG). This ...
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Customer Care Excellence
- How to Create an Effective Customer Focus
- By: Sarah Cook
- Narrated by: Karen Cass
- Length: 10 hrs and 56 mins
- Unabridged
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Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.
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Customer Care Ethos
- By Noel on 10-04-19
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Customer Care Excellence
- How to Create an Effective Customer Focus
- Narrated by: Karen Cass
- Length: 10 hrs and 56 mins
- Release date: 11-30-17
- Language: English
- In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company....
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The Customer Education Playbook
- How Leading Companies Engage, Convert, and Retain Customers
- By: Barry Kelly, Daniel Quick
- Narrated by: Matt Weisgerber
- Length: 6 hrs and 24 mins
- Unabridged
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In The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers, customer learning experts Barry Kelly and Daniel Quick explain how teaching customers to best engage with your products and services is the key to converting them from prospects to loyal advocates of your brand.
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The Customer Education Playbook
- How Leading Companies Engage, Convert, and Retain Customers
- Narrated by: Matt Weisgerber
- Length: 6 hrs and 24 mins
- Release date: 05-10-22
- Language: English
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In The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers, customer learning experts Barry Kelly and Daniel Quick explain how teaching customers to best engage with your products and services is the key to converting them....
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The Customer Prevention Culture
- By: Tom Halpin
- Narrated by: Tom Halpin
- Length: 4 hrs and 9 mins
- Unabridged
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The Customer Prevention Culture will prompt leaders to think differently about their businesses by challenging their views of company culture and the resulting effects on customer experience. When the culture of commerce and the sales engine are embraced, it's game over for the competition!
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A must read for business leaders!
- By Ann Pattie on 06-10-20
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The Customer Prevention Culture
- Narrated by: Tom Halpin
- Length: 4 hrs and 9 mins
- Release date: 11-04-19
- Language: English
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The Customer Prevention Culture will prompt leaders to think differently about their businesses by challenging their views of company culture and the resulting effects on customer experience. When the culture of commerce and the sales engine are embraced, it's game over for rivals....
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Customer Relationship Marketing
- By: ICI
- Narrated by: William Bahl
- Length: 1 hr and 2 mins
- Unabridged
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Relationships build business.... How do you relate to your target audience? If you want to have a long-term customer-based circle, building relationships is essential. You see, people buy from you because they already have the connection and trust with you, not that they need the product alone. This is very important to understand.
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a recipe for success!
- By Betty on 10-29-19
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Customer Relationship Marketing
- Narrated by: William Bahl
- Length: 1 hr and 2 mins
- Release date: 01-04-18
- Language: English
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Relationships build business.... How do you relate to your target audience? If you want to have a long-term customer-based circle, building relationships is essential....
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