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精神科医がやっている聞き方・話し方
- Narrated by: デジタルボイス
- Length: 2 hrs and 51 mins
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Publisher's summary
「会話が苦手」という方はたくさんいらっしゃると思います。
あるいは、苦手とまではいかないものの、
初対面の人に「何をどう話したら良いのかわからない」
と感じている方は多いのではないでしょうか。
人間は社会的動物ですから、
「会話が苦手(あるいは下手)」な人は「会話力が高い」人に比べて
仕事、プライベートのさまざまな場面で損をしがちです。
会話が苦手・下手な人たちは、
話が上手な人に対して「話がうまいなあ」と感心したり
自分とは「生まれ持った才能・センスが違う」
などと劣等感を抱いてしまったりします。
しかし、それは大きな誤りです。
会話力が高い人のほとんどは、話す前に入念に準備をしたり、
日頃からトレーニングを積んでいます。
■「会話が苦手」を卒業する!
チャンネル登録者数32万人超
人気ユーチューバーの精神科医がズバリ教える!
仕事と人生でトクするコミュニケーションの技術
精神科医が患者さんと会話する際に使っている技術を解説します。
精神科には、病気の影響や過去の辛い経験から被害的になりやすい人、
家族とすらまともにコミュニケーションを取れない人がやって来ます。
そんな人たちの心を開き、互いの心を通わせ、
信頼され、治療を受け入れてもらうために、
精神科医はさまざまな会話の技術を駆使しています。
□会話のストーリー展開とゴールをあらかじめ決めておく
□聴くのが中心、相手を会話の主役にする
□相手の脳の処理速度やワーキングメモリのサイズに合わせる
□相手の話を再構築(リモデリング)しながら話す
□ネガティブな言葉はポジティブに変換して返す
□違う視点・選択肢、世界観を提示する
□あえてゴールの手前で会話を打ち切る
□ソクラテスメソッドで、相手に気づきを与える
■この中で最も重要なのが「聴くのが中心、
相手を会話の主役にする」です。
ただし、相手がしゃべりっぱなしだと、
相手も疲れてしまいますし、会話も停滞してしまいます。
ですから、適時、会話を進めるために話をふってあげる必要があります。
そのときのポイントは次の6つです。
①ストーリーを展開させるときに話す
②相手の「間違った認識を正す」ときに伝える
③相手が「インプットできていない情報」を伝える
④相手が「ストーリーに乗れていない」ときに話す
⑤相手に「会話疲れ」を起こさせないために話す
⑥「焦点を当てる」ために伝える
本書では、この「精神科医の会話術」を
具体的な会話例とともに詳しく解説しています。
会話力、コミュニケーション能力を高めたいすべての方におすすめします。
■本書の内容
本書の内容は以下の通りです。
・序章 精神科医の会話術を身につけて仕事&人生でめちゃトクしよう!
・第1章 会話の成否は「準備」で決まる
・第2章 会話の前に、自分の性格・特徴を理解しよう
・第3章 会話は「聴き方」ですべて決まる
・第4章 精神科医が実践する、相手を導くテクニック
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