Bold Audiobook By Shaun Smith, Andy Milligan cover art

Bold

How to Be Brave in Business and Win

Preview

Try for $0.00
Prime logo Prime members: New to Audible?
Get 2 free audiobooks during trial.
Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Access exclusive sales and deals.
Premium Plus auto-renews for $14.95/mo after 30 days. Cancel anytime.

Bold

By: Shaun Smith, Andy Milligan
Narrated by: Matthew Lloyd Davies
Try for $0.00

$14.95/month after 30 days. Cancel anytime.

Buy for $13.99

Buy for $13.99

Confirm purchase
Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.
Cancel

About this listen

More than ever before business success depends on standing out from the crowd and delivering authentic experiences that turn your customers into advocates for your business. Bold tells the stories of 14 companies that prove that brand building is now about completely rethinking the customer experience and redefining the relationship you have with your customers. Each inspiring story is told by the executives involved who were brave enough to pursue audacious goals, challenge industry norms and win.

Winner of the E-Book category of the CMI Management Book of the Year Awards (2011/12), Bold puts the spotlight on Virgin Galactic, Innocent, O2, Air Asia X, Chilli Beans, Six Senses Resorts and Spas, Burberry, BBH, The Geek Squad, TNT Express, JCB, WWF, Umpqua Bank and Zappos.com. These inspiring case studies demonstrate that putting purpose before profit, going way beyond what customers expect and relentlessly differentiating themselves from everyone else—in other words, being bold in thought, bold in execution and bold in measuring their success in new ways—pays off.

©2011 Shaun Smith and Andy Milligan (P)2017 Brilliance Publishing, Inc., all rights reserved
Management Marketing Marketing & Sales Business Customer Service Inspiring
activate_Holiday_promo_in_buybox_DT_T2

What listeners say about Bold

Average customer ratings

Reviews - Please select the tabs below to change the source of reviews.