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Customer Service and the Imitation of Christ
- Narrated by: Ronald R. Johnson
- Length: 3 hrs and 16 mins
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Publisher's summary
An unemployed professor accepts a job in a customer service call center and embarks on a spiritual journey....
Do you find it hard to get good service when you call an 800 number? Written with humor and honesty, this audiobook explains what's happening on the other end of the line. But it also offers solutions. The author appeals not only to customer service representatives (CSRs) but also to anyone who works with people. He shows how even the most mundane job can become an adventure if you practice the Three-Way CSR Conversation and let God serve others through you. He offers advice in dealing with "The Customer from Hell", overcoming resistance from the back office, working under extreme time limits, and maintaining self-esteem when your every word is recorded and criticized.
You may never look at customer service the same way again....
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Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
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Excellent extension of The Fred Factor
- By Mike Henry Sr. on 02-07-15
By: Mark Sanborn, and others
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Magic Words
- The Science and Secrets Behind Seven Words That Motivate, Engage, and Influence
- By: Tim David
- Narrated by: Walter Dixon
- Length: 3 hrs and 26 mins
- Unabridged
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Years of experience as a magician taught Tim David that real magic is all about words, and the way they influence the minds of the audience. What sets a professional magician apart from an amateur are people skills like communication, influence, and engagement - skills that are also effective in the workplace. By applying seven "magic" words in a business setting, David offers tools for effective and persuasive communication.
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Very essential
- By Gerardo A Dada on 01-21-16
By: Tim David
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The Secret Handshake
- Mastering the Politics of the Business Inner Circle
- By: Kathleen Kelley Reardon
- Narrated by: Ruth Ann Phimister
- Length: 8 hrs and 7 mins
- Unabridged
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Drawing on interviews with executives from Fortune 500 companies, Kathleen Kelley Reardon has compiled essential advice on how to break into the inner circle of power at the top of the corporate ladder. Many books cover practical business knowledge, but few address the issue of interpersonal skills. The ever-changing circle of power within a corporation may not necessarily follow the same guidelines it publicly professes. The most talented employee isn't always the one promoted; there is an intangible quality the upper echelon look for.
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This book EXCELLENT!!!
- By Amazon Customer on 01-26-24
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Crucial Conversations
- Tools for Talking When Stakes Are High
- By: Kerry Patterson, Joseph Grenny, Ron McMillan, and others
- Narrated by: Anna Fields
- Length: 4 hrs and 17 mins
- Unabridged
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When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
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Probably the worste nagging sounding narrator
- By Alexander on 09-27-21
By: Kerry Patterson, and others
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Hug Your People
- The Proven Way to Hire, Inspire, and Recognize Your Employees
- By: Jack Mitchell
- Narrated by: James Boles
- Length: 6 hrs and 4 mins
- Unabridged
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In Hug Your People, Jack Mitchell shares his secrets for creating happy employees, secrets as simple as they are revolutionary.
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good book.
- By Chance Woodal on 11-06-22
By: Jack Mitchell
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Sacred Pace
- Four Steps to Hearing God and Aligning Yourself with His Will
- By: Terry Looper, Kris Bearss - contributor
- Narrated by: Henry O. Arnold
- Length: 6 hrs and 30 mins
- Unabridged
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How do we hear from God and discern his will when it’s time to make big decisions? Terry Looper shares a four-step process for doing just that - a process he has learned and refined over 30 years as a Christian entrepreneur and founder of a multibillion-dollar company.
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Game Changer
- By Daniel Ira Thaemert on 10-07-19
By: Terry Looper, and others
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The Leadership Lessons of Jesus
- By: Bob Briner, Ray Pritchard
- Narrated by: Mark Warner
- Length: 4 hrs and 8 mins
- Unabridged
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A bind-up of two titles that offers the timeless wisdom of Jesus Christ as it can apply to today's leaders. Practical as well as inspirational, the lessons and techniques are perfect for business leaders, community leaders, anyone who need to interact and motivate diverse groups of people.
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Will definitely repeat
- By Amazon Customer on 11-29-22
By: Bob Briner, and others
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Discovering the Mind of a Woman
- The Key to Becoming a Strong and Irresistible Husband Is...
- By: Ken Nair
- Narrated by: Henry Haggard
- Length: 8 hrs and 8 mins
- Unabridged
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As the founder and president of Life Partners, a renowned discipleship ministry, bestselling author Ken Nair has discipled more than five hundred men in how to become more Christlike husbands—all of whom have experienced renewal and restoration in their relationships. Now, he's here to help you do the same. Drawing from stories from his own marriage, as well as the journeys of countless husbands whose marriages were dissolving, Nair reveals major roadblocks in life and in marriage.
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Challenging and convicting
- By MH3 on 07-08-23
By: Ken Nair
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Winning from Within
- A Breakthrough Method for Leading, Living, and Lasting Change
- By: Erica Ariel Fox
- Narrated by: Tavia Gilbert
- Length: 10 hrs and 2 mins
- Unabridged
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Life is a series of negotiations, whether or not you think of yourself as a negotiator. From seemingly insignificant daily decisions to major life choices, you negotiate every time you aim to persuade, argue over a decision, or resolve a conflict. But as negotiations and leadership expert Erica Ariel Fox reveals, the most important negotiations - the ones that determine the impact of our actions and the quality of our lives - are those we have with ourselves.
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Enlightening is an understatement
- By Lucas on 01-13-19
By: Erica Ariel Fox
What listeners say about Customer Service and the Imitation of Christ
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- PaulScott R.
- 02-25-21
Wonderful book
This has been an incredible listen. Wonderful examples for anyone working with people not just customers. I would have never thought that the imitation of Christ would work in customer service. The author has proved me wrong. Every one, for personal or professional improvement, should read or listen to this book. OUTSTANDING!
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