Dealing with Difficult People
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Narrated by:
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Timothy Andrés Pabon
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By:
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Roy Lilley
About this listen
Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create.
Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides brand new summary points for each chapter and the tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.
©2002, 2013, 2016 by Roy Lilley. (P)2019 Brilliance Publishing, Inc., all rights reserved.Listeners also enjoyed...
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Mel Robbins is back! The international bestselling phenomenon and creator of The Five Second Rule and Kick Ass with Mel Robbins returns to help you tackle the single biggest obstacle you face: fear. This life-changing Audible Original features a powerful mix of one-on-one life-coaching sessions and a personal narrative with vital take-aways that you can start using immediately.
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Started Listening By Accident
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A lack of quality sleep can hinder your alertness and quality of life while awake, as anyone with sleeping issues already knows. Suffering through sleepless nights does not have to be your reality. Instead you can fall asleep fast and get quality sleep tonight and every night. Hypnosis has been used for centuries to cure many ailments, including the inability to get better sleep. You can help yourself improve the quality of your life with hypnotherapy.
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put me right to sleep
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Words. We use them all the time, every day, mostly without giving them much thought at all. We take for granted that they’re here at our disposal whenever we need them. But if you’ve ever wished you could communicate more effectively, words are the place to start. It’s incumbent upon you to choose the best words to accomplish your goals, because how you choose to communicate influences—well, everything! The power of communication shapes our professional goals, our relationships, and our lives—so the words we choose to use carry a great deal of power.
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Naturally lose weight fast and get the body you've been wanting. Stop old habits in their tracks, shed pounds now, and feel amazing. Rapid weight loss is yours today with this powerful guided meditation program from the Sleep Learning System and world-renowned hypnotherapist Joel Thielke.
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Models is the first book ever written on seduction as an emotional process rather than a logical one, a process of connecting with women rather than impressing them. It's the most mature and honest guide on how a man can attract women without faking behavior, without lying and without emulating others. A game-changer.
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The content is great but the reader is awful
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Not Nice
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Author Jamie Kern Lima's first, instant New York Times bestselling book Believe It, captured her journey of going from Denny's waitress to billion-dollar entrepreneur by learning to believe in herself. And now her second, much-anticipated, upcoming book Worthy, is the playbook for how YOU can believe in YOU! If you've ever struggled with self-doubt, felt like you don't have what it takes...or that who you truly are isn't enough, even if you're really good at hiding it from the world, WORTHY is for you.
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💫 We're so WORTHY! 🦋 Listen - Read - Share 🔆
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What listeners say about Dealing with Difficult People
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- Misato strife
- 10-17-21
Loved it to the very last sentence
This book is definitely a "must listen to" if you're becoming a Manager, supervisor, etc. Is full with pretty much years of knowledge in some hours. I'll listen to it again.
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- James
- 03-13-23
Good, but not earth shattering
This book provides pretty good insights regarding intra-workplace relationships. It won’t tell you anything you don’t know, but may provide a good outside looking in perspective.
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- JugaWayne
- 03-04-22
I Would,ve Gladly Paid For This Book
One of the best, direct-to-the-point advises i have ever listened about managing difficult people. I needed this book as i manage a small staff of employees on my small business.
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- Braden K
- 12-03-21
Good
It has useful tips on dealing with difficult people. It’s a bit more business orientated than I wanted, I wanted more about dealing with a friend that is stubborn or a family member. But this book is good too because it can still help in life and business.
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- CW
- 02-26-23
CONTENT HAS GOOD TOOLS
The book has great tools and different perspectives outside of the we all know what we should do in various situations.
My man you have great content, delivery, delivery,
Delivery.
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- Jessie Toombs
- 03-13-21
excellent info
Dealing with difficult coworkers can be hard. this book has great tips to help keep calm and move on with out letting them get to you.
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- Paul Hillery
- 01-26-22
Oh, the sniper is here. What dud Roy Say?
So many good to great ideas to get through the people jungle out there. thank you, Roy! now, to listen again and fill in my notes!
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- Sonia SD
- 09-11-20
Packed with practical and useful tips
This book is among those you must read and keep readily accessible for reference. Content reflects real world situations and provides practical tips on how to deal with a variety of situations you’ll encounter at work and in your personal life… well worth the time listening/reading this book.
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- Noreen
- 05-24-21
keeps you wondering! loved it!
loved it! keeps you wondering!the epilog Sealed the ending for me. great bedtime listening. thank you!
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- RebelRebel
- 03-13-23
A little outdated as of 2023
There’s some fairly outdated concepts and generalizations. Definitely meant for application in a conservative environment. If you’re in a more progressive business or culture proceed with awareness of the need to be socially conscious.
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