Dealing with Difficult People
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Narrated by:
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Timothy Andrés Pabon
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By:
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Roy Lilley
About this listen
Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create.
Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides brand new summary points for each chapter and the tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.
©2002, 2013, 2016 by Roy Lilley. (P)2019 Brilliance Publishing, Inc., all rights reserved.Listeners also enjoyed...
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By: Mark Goulston MD
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How to Deal with Difficult People
- Smart Tactics for Overcoming the Problem People in Your Life
- By: Gill Hasson
- Narrated by: Katy Carmichael
- Length: 4 hrs and 21 mins
- Unabridged
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Overall
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Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.
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Great examples
- By JP on 07-16-24
By: Gill Hasson
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Perfect Phrases for Dealing with Difficult People
- Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
- By: Susan Benjamin
- Narrated by: Caroline Miller
- Length: 4 hrs and 38 mins
- Unabridged
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Overall
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Performance
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Story
Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!
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meh
- By L. DeSantis on 08-28-22
By: Susan Benjamin
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Powerful Phrases for Dealing with Difficult People
- Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
- By: Renee Evenson
- Narrated by: Jill Blackwood
- Length: 6 hrs and 53 mins
- Unabridged
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Overall
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Performance
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Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactic.
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Good lessons, but lacking
- By Matthew Brandsema on 12-29-21
By: Renee Evenson
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Resilience
- HBR Emotional Intelligence Series
- By: Harvard Business Review
- Narrated by: Daniel Henning, Rachel Perry
- Length: 2 hrs and 4 mins
- Unabridged
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How do some people bounce back with vigor from daily setbacks, professional crises, or even intense personal trauma? This collection of articles from HBR includes "How Resilience Works", by Diane Coutu; "Resilience for the Rest of Us", by Daniel Goleman; "How to Evaluate, Manage, and Strengthen Your Resilience", by David Kopans; "Find the Coaching in Criticism", by Sheila Heen and Douglas Stone; and much more.
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Dealing with Difficult People Survival Guide
- How to Deal with Toxic People with Emotional Regulation and 235 Powerful Phrases to Disarm Manipulators, Narcissists, and Gaslighting (Growth, Book 1)
- By: Robert Charles
- Narrated by: Rodney Tomkins
- Length: 2 hrs and 12 mins
- Unabridged
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Overall
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Performance
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Story
Want to find a way to stop someone in your life from gaslighting you without having to struggle a day longer? Time to stand up for yourself, show the world your true worth, and be more than the difficult people ever thought you would be? You’re someone who has so much in life to give, which is why it’s such a puzzle that you think you’re worth nothing right now. Well, actually, it’s entirely understandable, given the pressure you’re constantly being put under by the actions of others.
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Very specific audience
- By Andrea on 06-15-24
By: Robert Charles
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Talking to Crazy
- How to Deal with the Irrational and Impossible People in Your Life
- By: Mark Goulston MD
- Narrated by: L. J. Ganser
- Length: 7 hrs and 8 mins
- Unabridged
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Overall
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Performance
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Story
Let's face it: We all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book Just Listen, Mark Goulston shared his best-selling formula for getting through to the resistant people in your life. Now he brings his communication magic to the most difficult group of all - the downright irrational.
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Dissapointed
- By Aaron Olson on 11-04-15
By: Mark Goulston MD
-
How to Deal with Difficult People
- Smart Tactics for Overcoming the Problem People in Your Life
- By: Gill Hasson
- Narrated by: Katy Carmichael
- Length: 4 hrs and 21 mins
- Unabridged
-
Overall
-
Performance
-
Story
Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.
-
-
Great examples
- By JP on 07-16-24
By: Gill Hasson
-
Perfect Phrases for Dealing with Difficult People
- Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
- By: Susan Benjamin
- Narrated by: Caroline Miller
- Length: 4 hrs and 38 mins
- Unabridged
-
Overall
-
Performance
-
Story
Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!
-
-
meh
- By L. DeSantis on 08-28-22
By: Susan Benjamin
-
Powerful Phrases for Dealing with Difficult People
- Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
- By: Renee Evenson
- Narrated by: Jill Blackwood
- Length: 6 hrs and 53 mins
- Unabridged
-
Overall
-
Performance
-
Story
Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactic.
-
-
Good lessons, but lacking
- By Matthew Brandsema on 12-29-21
By: Renee Evenson
What listeners say about Dealing with Difficult People
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- Misato strife
- 10-17-21
Loved it to the very last sentence
This book is definitely a "must listen to" if you're becoming a Manager, supervisor, etc. Is full with pretty much years of knowledge in some hours. I'll listen to it again.
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- James
- 03-13-23
Good, but not earth shattering
This book provides pretty good insights regarding intra-workplace relationships. It won’t tell you anything you don’t know, but may provide a good outside looking in perspective.
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- JugaWayne
- 03-04-22
I Would,ve Gladly Paid For This Book
One of the best, direct-to-the-point advises i have ever listened about managing difficult people. I needed this book as i manage a small staff of employees on my small business.
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- Jessie Toombs
- 03-13-21
excellent info
Dealing with difficult coworkers can be hard. this book has great tips to help keep calm and move on with out letting them get to you.
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- Paul Hillery
- 01-26-22
Oh, the sniper is here. What dud Roy Say?
So many good to great ideas to get through the people jungle out there. thank you, Roy! now, to listen again and fill in my notes!
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- Sonia SD
- 09-11-20
Packed with practical and useful tips
This book is among those you must read and keep readily accessible for reference. Content reflects real world situations and provides practical tips on how to deal with a variety of situations you’ll encounter at work and in your personal life… well worth the time listening/reading this book.
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- Noreen
- 05-24-21
keeps you wondering! loved it!
loved it! keeps you wondering!the epilog Sealed the ending for me. great bedtime listening. thank you!
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- RebelRebel
- 03-13-23
A little outdated as of 2023
There’s some fairly outdated concepts and generalizations. Definitely meant for application in a conservative environment. If you’re in a more progressive business or culture proceed with awareness of the need to be socially conscious.
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- CW
- 02-26-23
CONTENT HAS GOOD TOOLS
The book has great tools and different perspectives outside of the we all know what we should do in various situations.
My man you have great content, delivery, delivery,
Delivery.
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- Braden K
- 12-03-21
Good
It has useful tips on dealing with difficult people. It’s a bit more business orientated than I wanted, I wanted more about dealing with a friend that is stubborn or a family member. But this book is good too because it can still help in life and business.
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