Discover how to successfully and efficiently calm an angry person or diffuse a volatile situation in 90 seconds or less with this proven and accessible peacekeeping method by self-described "lawyer turned peacemaker" Douglas E. Noll. Tested on prison inmates, De-Escalate offers a new set of social listening and communication skills based on the latest findings in neuroscience and meditation.

This book will help you learn a science-based approach to conflict resolution and help you understand how compassion can help resolve workplace behavior issues. Being able to reinforce organizational core values by modeling respectful conflict resolution behavior in difficult situations is an added bonus.

In Never Eat Alone, Ferrazzi lays out the specific steps - and inner mindset - he uses to reach out to connect with the thousands of colleagues, friends, and associates on his contacts list, people he has helped and who have helped him. And in the time since Never Eat Alone was published in 2005, the rise of social media and new, collaborative management styles have only made Ferrazzi’s advice more essential for anyone hoping to get ahead in business.

When you react, the event controls you. When you respond, you’re in control. Verbal Judo is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether you're talking to a boss, a spouse, or even a teenager. For more than a generation, Dr. George J. Thompson's essential handbook has taught people how to communicate more confidently and persuasively in any situation.

The Enemy is constantly seeking to fill your mind with destructive and harmful thoughts - whether of fear, worry, insecurity, anxiety, temptation, envy.... It’s all too easy for Satan to manipulate his way into a seat at the table intended for only you and Jesus, and to try making himself at home in your mind. It’s an ongoing battle, but one you can win! Best-selling author and pastor Louie Giglio shares practical ways to overcome the Enemy’s lies and instead find peace and security in any challenging circumstance or situation.

P.E.T. began over 45 years ago as the first national parent-training program to teach parents how to communicate more effectively with kids and offer step-by-step advice to resolving family conflict so everybody wins. This beloved classic is the most studied, highly-praised, and proven parenting program in the world -and it will for you.

Most of us believe that we will finally feel satisfied and content with our lives when we get the good news we have been waiting for, find a healthy relationship, or achieve one of our personal goals. However, this rarely happens. Good fortune is often followed by negative emotions that overtake us and result in destructive behaviors.

Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over 50 countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.

In this young adult's edition of her bestselling book, Joyce Meyer helps kids navigate through the complex world of the mind, providing easy-to-understand insights and valuable tools on topics such as recognizing and understanding thoughts and feelings, and training our minds to dwell on all the goodness God has planned for us.

Based on seven years of ground-breaking research and hundreds of interviews, I Thought It Was Just Me shines a long-overdue light on an important truth: Our imperfections are what connect us to each other and to our humanity. Our vulnerabilities are not weaknesses; they are powerful reminders to keep our hearts and minds open to the reality that we're all in this together.

Becoming Bulletproof means transforming yourself into a stronger, more confident, and more powerful person. Evy Poumpouras - former Secret Service agent to three presidents and one of only five women to receive the Medal of Valor - demonstrates how we can overcome our everyday fears, have difficult conversations, know who to trust and who might not have our best interests at heart, influence situations, and prepare for the unexpected. When you have become bulletproof, you are your best, most courageous, and most powerful version of you.

Let's face it: We all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book Just Listen, Mark Goulston shared his best-selling formula for getting through to the resistant people in your life. Now he brings his communication magic to the most difficult group of all - the downright irrational.

The Enneagram is an ancient personality type system with an uncanny accuracy in describing how human beings are wired, both positively and negatively. In The Road Back to You, Ian Morgan Cron and Suzanne Stabile forge a unique approach - a practical, comprehensive way of accessing Enneagram wisdom and exploring its connections with Christian spirituality for a deeper knowledge of God and of ourselves.

Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication.

The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

Let's face it. With all the demands of the workplace and all the details of a family, it's only a matter of time before one bumps into the other. And many of us end up cheating our families when the commitments of both collide. In this practical audiobook, Andy Stanley will help you establish priorities and boundaries to protect what you value most.

Speakers often use the words vision, boldness, and influence to describe the characteristics of effective leaders. In The Most Excellent Way to Lead, Perry Noble makes the case that the heart of great leadership lies elsewhere. Perry, despite being voted least likely to succeed in high school, beat the odds against him. Today, he inspires 3,500 people every weekend to live for something greater than themselves. He credits this achievement to the leadership principles he has learned from the Bible.

We are designed for relationships, yet they often bring us pain. In this paradigm-shifting book, Gary Smalley unravels the DNA of relationships: we are made for three great relationships, with God, others, and ourselves, and all relationships involve choice. Gary exposes a destructive relationship dance that characterizes nearly every relationship conflict, and he offers five new dance steps that will revolutionize relationships.

How do we hear from God and discern his will when it’s time to make big decisions? Terry Looper shares a four-step process for doing just that - a process he has learned and refined over 30 years as a Christian entrepreneur and founder of a multibillion-dollar company.

A strong father figure is the single most important element in a girl's life - he is her spiritual guide and protector from her early childhood to the day he proudly walks her down the aisle. In the lovely and comforting Strong Fathers, Strong Daughters Devotional, Dr. Meeker instills in men the knowledge they need to be the kind of fathers their daughters dearly need.

Your character, more than anything else, will impact how much you accomplish in this life. It is more important than your talent, your education, your background, or your network of friends. Andy Stanley helps you chart a course toward becoming a man or woman of character. You'll discover a definition of character that will inspire you for a lifetime, the external and internal benefits of strong character, the six false beliefs behind negative behaviors, and more.

For two decades, pastor and leadership consultant Matt Keller has worked with hundreds of influencers, and he has learned that the greatest enhancer or greatest limiter to a person's success is whether someone is teachable. In The Key to Everything, Keller shows how teachability isn't something that some people are born with and others aren't. It is a characteristic that can be learned and grown.

Learn to navigate life's twists and turns to find God's best for your marriage with the help of Dr. Greg and Erin Smalley. They'll lead you and your spouse to discover true love as described by God in the Bible. With candor and grace, these beloved marriage experts share the secrets of a strong marriage that yield a lifetime of adventurous and cray-zee love.

The most important conversation you'll have. Why do so many of our conversations with one another lead to misunderstanding and hurt feelings? Brady Boyd turns to the example of Jesus Christ to show that the health of our conversations can be only as vibrant as the health of our interactions with God. As Proverbs says, "The words of the reckless pierce like swords, but the tongue of the wise brings healing" (Proverbs 12:18 niv).

Authors Stephen Arterburn and Fred Stoeker believe that every man can meet the secret desires of his wife. The problem is, most of us aren't exactly sure what that desire is and how we can go about fulfilling it faithfully. In Every Man's Marriage, you can discover the common misconceptions about what it means to exercise biblical authority and understand the role of submission in the marriage relationship.

Overscheduled. Exhausted. Overwhelmed. Sound familiar? Too familiar? You are living at a velocity you know deep down is unsustainable. Your life is off course - too crammed with busyness, too out of focus. You keep waiting for things to get better, but they never do. In Simplify, best-selling author Bill Hybels identifies core issues that drive this kind of living and offers action steps to help you live a better way. By eradicating clutter from your inner world, you can experience immediate rewards: greater energy, clearer purpose, richer relationships, and more.

This year, strengthen the core of your life and faith like never before. Beloved Super Bowl-winning coach Tony Dungy is known for his truly uncommon character—as a coach, a dad, and a mentor. Yet it didn’t happen overnight. He learned that the path to significance and ultimate success starts with a challenge that we can all take: to discover what God has in store for you by spending time with Him every day.

Great leaders understand that their team is only as strong as its weakest link. And healthy, nurtured relationships are key in making your team operate as a well-oiled machine. In Relationships 101, John Maxwell offers time-tested principles for connecting with people and building positive working relationships within an organization. The unique, pocket-size format puts straightforward, practical information at your fingertips.

Throughout Keep Showing Up, Karen includes ideas to implement in your marriage right now, such as powerful statements to speak to your spouse, date-night-on-a-shoestring suggestions, and discussion starters. Discover how your "incompatibility" can become the strength of your marital team in this real-life guide to both living with and loving your spouse - differences and all.

As the founder and president of Life Partners, a renowned discipleship ministry, bestselling author Ken Nair has discipled more than five hundred men in how to become more Christlike husbands—all of whom have experienced renewal and restoration in their relationships. Now, he's here to help you do the same. Drawing from stories from his own marriage, as well as the journeys of countless husbands whose marriages were dissolving, Nair reveals major roadblocks in life and in marriage.