Discover how to successfully and efficiently calm an angry person or diffuse a volatile situation in 90 seconds or less with this proven and accessible peacekeeping method by self-described "lawyer turned peacemaker" Douglas E. Noll. Tested on prison inmates, De-Escalate offers a new set of social listening and communication skills based on the latest findings in neuroscience and meditation.

When you react, the event controls you. When you respond, you’re in control. Verbal Judo is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether you're talking to a boss, a spouse, or even a teenager. For more than a generation, Dr. George J. Thompson's essential handbook has taught people how to communicate more confidently and persuasively in any situation.

The Bible tells us that as far as it depends on us, we’re to be at peace with all people. But what happens when conflict is unavoidable? Here’s some good news: There are sociologically sound ways to deescalate conflict and win negotiations without acting like a jerk. Even better, you can actually emerge from conflicts with a stronger relationship with the person who was your adversary - whether it’s on the job, with your neighbor, in your marriage, or in a dark parking lot. When it comes to your current (or next) conflict, remember that resolution starts with de-escalation.

The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

Find out how to successfully resolve your most emotionally charged conflicts. In this landmark book, world-renowned Harvard negotiation expert Daniel Shapiro presents a groundbreaking, practical method to reconcile your most contentious relationships and untangle your toughest conflicts.

In Joel's Schwartzberg's 10-plus years as a strategic communications trainer, the biggest obstacle he's come across - one that connects directly to nervousness, stammering, rambling, and epic fail - is that most speakers and writers don't have a point. They typically have just a title, a theme, a topic, an idea, an assertion, a catchphrase, or even something much less. This book shows you how to identify your point, leverage it, stick to it, and sell it and how to train others to identify and successfully make their own points.

Families spend 50 minutes per day arguing, do you want to be wasting your life in conflict? The right tools can help you turn fights into positive learning experiences and even opportunities for growth. Mastering Confrontation by Robert Hunt can help you change your mindset gradually using concrete steps. Get this audiobook now to master uncomfortable situations, improve your communication, and learn the ins and outs of conflict resolution.

If you (1) have trouble connecting with people beyond small talk or (2) are often left speechless and dumbfounded on how to handle certain people and situations, that feeling of dread isn't something you have to live with. Improve Your People Skills is your key to social intelligence and the better relationships to enrich your life that will inevitably follow.

The coauthors of the New York Times best-selling Difficult Conversations take on the toughest topic of all: How we see ourselves. Douglas Stone and Sheila Heen have spent the past 15 years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice.

Stop People Pleasing is a frank look at people-pleasing tendencies - where they come from, how they manifest, and exactly what to do about them. Most importantly, the audiobook emphasizes real, actionable tactics to change your relationship with yourself and others.

Everyone is vulnerable to these secret mind control techniques...Learn how to protect yourself now! Mind control techniques are everywhere. It doesn’t matter how smart or how naturally skeptical you are - you’re still prone to dark psychology tricks because they play upon fundamental human feelings. Your only weapon against psychological manipulators - no matter if salespeople, politicians, or toxic people in your social circle - is knowledge. Once you’re able to see through their tricks, they lose their power.

Want to learn about the art of manipulation? Do you think you are being manipulated? Are you unable to recognize a manipulator? Manipulation is the ability of something or someone to handle, manipulate, or use. It is essential to understand the tricks and tactics of manipulator so we could save ourselves from them as it has a negative effect on our mental health and personality. Understanding of manipulation techniques and tactics of toxic people can help us to avoid manipulation.

Bеing аѕѕеrtivе iѕ a ѕkill thаt rеlаtеѕ tо bоth уоur bеhаviоr and уоur mindѕеt. Sеlf соnfidеnсе hеlрѕ tо control уоur mindѕеt bу keeping you positive аnd fосuѕеd. Bеhаviоrѕ likе communicating clearly, uѕing ѕtrоng body lаnguаgе, maintaining еуе соntасt аlѕо hеlр уоu tо bе аѕѕеrtivе. Aсhiеving аѕѕеrtivе communication means rеаliѕing thаt аll оf thеѕе are аѕѕеrtivе ѕkillѕ уоu саn lеаrn.

How do some people get whatever they want from others? Is it a question of charisma or is there something underneath it? The ability to influence people's minds is one of the most powerful forces in the world and can be learned. This book will open your mind, showing you the truth hidden behind human relationships. Dark psychology is the proper study of human nature and their condition which refers to the intention of the people to prey on another person.

The 2018 updated version of the best-selling guide to boosting your emotional intelligence in order to live a happier, healthier, and more successful life. Emotional intelligence is an incredibly important and useful tool to understand but unfortunately it is also a subject that is often clouded in nonsense and useless jargon. Emily Porter has created an easy-to-follow book that gives you the information and tools you need to immediately start improving your life through emotional intelligence. Her no-nonsense guide has helped countless people around the world.

Anger is universal. Unchecked, it can cause lasting damage in our lives: wrecked relationships, lost jobs, even serious disease. Yet in these increasingly stressful times, all of us have acted in anger - and often wished we hadn't. Is there a way that really works to solve problems and assert ourselves without being angry?

The coauthors of the New York Times best-selling Difficult Conversations take on the toughest topic of all: How we see ourselves. Douglas Stone and Sheila Heen have spent the past 15 years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice.

When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.

Dr. Steve Peters explains that we all have a being within our minds that can wreak havoc on every aspect of our lives. He calls this being "the chimp," and it can work either for you or against you. The Chimp Paradox contains an incredibly powerful mind management model that can help you be happier and healthier, increase your confidence, and become a more successful person. This audiobook will help you to recognize how your mind is working, understand and manage your emotions and thoughts, and become the person you would like to be.

Research indicates that emotional intelligence (EI) accounts for an astonishing 70-80 percent of management success. Technical expertise just isn't enough anymore: Project managers need strong interpersonal skills and the ability to recognize emotional cues in order to lead their teams to success. Emotional Intelligence for Project Managers introduces listeners to all facets of EI and shows how emotions can be leveraged to meet project goals.

Negotiation is a skill people need to use every day. In this audio exclusive, learn the negotiation skills required to navigate difficult situations that arise in everyday life. From buying a car to purchasing a home, one needs to know how to effectively negotiate, especially when the other party is a seasoned professional. Harvard professor Joshua N. Weiss, PhD, gives us to tools to negotiate when we have a major stake in the game or when we're perceived as the "weak consumer."

Whether you are a new player or a seasoned veteran, Secrets to Winning at Office Politics can help you increase your personal power without compromising your integrity or taking advantage of others. This smart, practical guide shows you how to stop wasting energy on things you can't change and start taking steps to get what you want.

When a high-conflict person has one of five common personality disorders - borderline, narcissistic, paranoid, antisocial, or histrionic - they can lash out in risky extremes of emotion and aggression. And once an HCP decides to target you, they're hard to shake. But there are ways to protect yourself. Using empathy-driven conflict management techniques, Bill Eddy, a lawyer and therapist with extensive mediation experience, will teach you to spot warning signs of the five high-conflict personalities in others and in yourself.

Questioning thousands of parents and educators, Dr. Wayne Dyer learned firsthand what people really want for their children. They don't particularly want their kids to go to fancy schools, acquire riches, or live "the good life". They do want them to have personal integrity and high self-esteem, and to grow up with love and peace in their hearts. Children raised the Wayne Dyer way feel useful and needed. They are inner- rather than outer-directed. They live a stress-free life naturally, without resorting to drugs.

Superheroes don't start from glorious beginnings. Their origins are almost always marked by traumatic events that leave them helpless and scared. Batman witnessed his parents' murder. Superman was sent away from his dying planet with no one to guide him as he grew up. Orphaned Catwoman was forced to steal food to survive on the streets of Gotham. What makes these superheroes super is their determination to not be defined by helplessness. They embrace their origins, their flaws, and their mistakes and strive every day to become the best versions of themselves.