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I Want To Complain : An Alternative Guide to Customer Service
- Narrated by: Leonora Haig
- Length: 2 hrs and 37 mins
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Publisher's summary
Have you got something to complain about? Have you been shortchanged? Have you complained but gotten nothing but hollow apologies? Are you due compensation? Then this book could help. Instead of writing letters using red pen and block capitals, underlining every other word, swearing at inappropriate places, and writing key words twice as big, follow the I Want to Complain philosophy and make your letters entertaining. Make the person dealing with your complaint want to help you instead of shoving your letter under the pile of others he or she has to deal with that day and getting to it "later."
With eight years' experience in a customer-management role for a multinational retailer, Peter realized it was the lighthearted, entertaining letters that received the most satisfactory resolutions. I Want to Complain explains exactly what life is like on the other end of the call-center telephone and just how to ensure your complaints are dealt with as a priority. The second section of the book contains a collection of genuine complaint letters Peter has written over the years using the philosophy laid out in the first section along with their replies, so you can see for yourself just how it works. Those companies he wrote to include Marks and Spencer, Tesco, Asda, and even Newcastle city council to get a parking ticket revoked--all with positive resolutions. I Want to Complain hopes to put the fun into refund and the jest into goodwill gesture as it takes you on an entertaining and humorous journey into the world of customer service. I Want to Complain was featured on Susan Calman's BBC Radio 4 feature "The Art of Complaining" in December 2011.
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Mystery Man
- By: Colin Bateman
- Narrated by: Stephen Armstrong
- Length: 9 hrs and 36 mins
- Unabridged
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He’s the Man With No Name and the owner of No Alibis, a mystery bookshop in Belfast. But when a detective agency next door goes bust, the agency’s clients start calling into his shop asking him to solve their cases. It’s not as if there’s any danger involved. It’s an easy way to sell books to his gullible customers and Alison, the beautiful girl in the jewellery shop across the road, will surely be impressed. Except she’s not – because she can see the bigger picture.
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Mystery, humor & literary nuances - GREAT
- By Toby on 09-06-13
By: Colin Bateman
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The '86 Fix
- By: Keith A. Pearson
- Narrated by: Andy Cresswell
- Length: 10 hrs and 40 mins
- Unabridged
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Everything wrong with Craig Pelling's life can be traced back to one moment in 1986. But fate hasn't finished with him yet. When a series of unfortunate events pushes him to breaking point, he's thrown a lifeline - a trip back to 1986, to relive one weekend as his 16-year-old self. Does the key to a better future lie in reverting one decision he made over 30 years ago?
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Fun and engaging read!
- By Wendy Hoffman on 11-18-17
By: Keith A. Pearson
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My Korean Deli
- Risking It All for a Convenience Store
- By: Ben Ryder Howe
- Narrated by: Bronson Pinchot
- Length: 8 hrs and 47 mins
- Unabridged
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This sweet and funny tale of a preppy editor buying a Brooklyn deli with his Korean in-laws is about family, culture clash, and the quest for authentic experiences. It starts with a gift. When Ben Ryder Howe’s wife, the daughter of Korean immigrants, decides to repay her parents’ self-sacrifice by buying them a store, Howe, an editor at the rarefied Paris Review, agrees to go along.
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Absolutely delightful!
- By Grace O'Malley on 03-19-11
By: Ben Ryder Howe
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The Year of Living Danishly
- Uncovering the Secrets of the World's Happiest Country
- By: Helen Russell
- Narrated by: Lucy Price-Lewis
- Length: 9 hrs and 39 mins
- Unabridged
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When she was suddenly given the opportunity of a new life in rural Jutland, journalist and archetypal Londoner Helen Russell discovered a startling statistic: the happiest place on earth isn't Disneyland but Denmark, a land often thought of by foreigners as consisting entirely of long, dark winters, cured herring, Lego and pastries. What is the secret to their success? Are happy Danes born or made?
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Interesting content. Unfortunate delivery.
- By Jennifer Soudagar on 11-13-15
By: Helen Russell
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Killed at the Whim of a Hat
- By: Colin Cotterill
- Narrated by: Jeany Park
- Length: 10 hrs and 9 mins
- Unabridged
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Jimm Juree was a crime reporter for the Chiang Mai Daily Mail with a somewhat eccentric family. When she is forced to follow her family to a rural village on the coast of Southern Thailand, she’s convinced her career—maybe her life—is over. So when a van containing the skeletal remains of two hippies is inexplicably unearthed in a local farmer’s field, Jimm is thrilled. Shortly thereafter an abbot at a local Buddhist temple is viciously murdered.
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delighted...
- By Bobbie on 08-23-11
By: Colin Cotterill
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Lie in Wait
- By: G. J. Minett
- Narrated by: Joe Jameson
- Length: 11 hrs and 7 mins
- Unabridged
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Owen Hall drives into a petrol station to let his passenger use the facilities. She never comes back - and what's more, it seems she never even made it inside. When Owen raises a fuss, the police are called - and soon identify Owen himself as a possible culprit, not least because they already have him in the frame for another more sinister crime. Owen's always been a little different, and before long others in the community are baying for his blood. But this is a case where nothing is as it seems - least of all Owen Hall....
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LIE IN WAIT..
- By ZacharyKindle Customer on 08-06-17
By: G. J. Minett
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Knots and Crosses
- Inspector Rebus, Book 1
- By: Ian Rankin
- Narrated by: Michael Page
- Length: 5 hrs and 58 mins
- Unabridged
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Detective John Rebus' city is being terrorized by a baffling series of murders…and he's tied to a maniac by an invisible knot of blood. As the ghoulish killings mount and the tabloid headlines scream, Rebus cannot stop the feverish shrieks from within his own mind. Because he isn't just one cop trying to catch a killer - he's the man who's got all the pieces to the puzzle…
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I've Read Mixed Reviews and Can Marry Them
- By Steve Mac on 02-13-16
By: Ian Rankin
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How It All Began
- By: Penelope Lively
- Narrated by: Katherine Kellgren
- Length: 7 hrs and 38 mins
- Unabridged
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When Charlotte Rainsford, a retired schoolteacher, is accosted by a petty thief on a London street, the consequences ripple across the lives of acquaintances and strangers alike. A marriage unravels after an illicit love affair is revealed through an errant cell phone message; a posh yet financially strapped interior designer meets a business partner who might prove too good to be true.
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Wonderful and beautifully written
- By Molly-o on 02-15-12
By: Penelope Lively
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Dick Francis's Gamble
- By: Felix Francis
- Narrated by: John Keating
- Length: 10 hrs and 41 mins
- Unabridged
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Nicholas “Foxy” Foxton, a former jockey who suffered a career-ending injury, is out for a day at the Grand National races when his friend and coworker Herb Kovak is murdered, execution style, right in front of him—and 60,000 other potential witnesses. Foxton and Kovak were both independent financial advisers at Lyall Black, a firm specializing in extreme-risk investments.
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Frustration
- By Anonymous User on 08-24-11
By: Felix Francis
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The Eyre Affair
- A Thursday Next Novel
- By: Jasper Fforde
- Narrated by: Susan Duerden
- Length: 12 hrs and 13 mins
- Unabridged
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In Jasper Fforde's Great Britain, circa 1985, time travel is routine, cloning is a reality (dodos are the resurrected pet of choice), and literature is taken very, very seriously. England is a virtual police state where an aunt can get lost (literally) in a Wordsworth poem and forging Byronic verse is a punishable offense. All this is business as usual for Thursday Next, renowned Special Operative in literary detection.
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A Worthy Read
- By chicagoalum on 01-21-10
By: Jasper Fforde
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England's Finest
- By: Christopher Fowler
- Narrated by: Tim Goodman
- Length: 10 hrs and 56 mins
- Original Recording
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The Peculiar Crimes Unit has solved many extraordinary cases over the years, but some were hushed up and hidden away. Until now. Arthur Bryant remembers these lost cases as if they were yesterday. Here, then, is the truth about the Covent Garden opera diva and the 17th reindeer, the body that falls from the Tate Gallery, the ordinary London street corner where strange accidents keep occurring, the consul’s son discovered buried in the unit’s basement, the corpse pulled from a swamp of Chinese dinners....
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Over to soon!
- By Nancy on 11-17-19
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Watermelon
- By: Marian Keyes
- Narrated by: Gerri Halligan
- Length: 13 hrs and 46 mins
- Unabridged
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At 29, Claire is full of the joys of life - that is, until her husband leaves her on the day she gives birth to her baby. With a broken heart, a beautiful newly born and an expanding mirror image, she decides to visit her eccentric family in Dublin. There she starts to feel better. So much better, in fact, that James is in for a surprise when he decides to slither back into her life....
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A fun read, every time
- By Audrey Smith on 01-06-23
By: Marian Keyes
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Sweet, Sweet Revenge Ltd.
- A Novel
- By: Jonas Jonasson
- Narrated by: Peter Kenny
- Length: 9 hrs and 5 mins
- Unabridged
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The beloved author of The Hundred-Year-Old Man Who Climbed Out of the Window and Disappeared returns with an enchanting adventure that skewers the greed and hypocrisy that dominates our time and holds lessons about what’s truly important in life.
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Entertaining
- By Alek Grant on 07-17-24
By: Jonas Jonasson