
The Come Back Culture
10 Business Practices That Create Lifelong Customers
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
Buy for $17.19
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrated by:
-
Jim Denison
About this listen
Everything equal, customers choose whether they will return based on the feeling they get when interacting with your brand. Research reveals that a high number of customers will go through the trouble of switching brands due to a bad customer experience. Great businesses know how to make a customer feel seen, understood, and valued. Those satisfied customers trust you more and come back—and they tell their friends.
Backed by plenty of on-the-ground research and illustrated with real-life examples, The Come Back Culture shows you how to create an experience that keeps people coming back for more. It shows you how to:
- Build a hospitable team
- Know your guest
- Create moments that impress
- Recover quickly when things go wrong
Whether you offer a service or a product online or at a physical location, you can use the principles in this book to turn your customers into raving fans of your business who not only spend their money but continue to spread awareness of your brand.
©2022 Jason Young and Jonathan Malm (P)2022 TantorListeners also enjoyed...
-
You Owe You
- Ignite Your Power, Your Purpose, and Your Why
- By: Eric Thomas PhD, Chris Paul - foreword
- Narrated by: Eric Thomas PhD, Cary Hite
- Length: 7 hrs and 57 mins
- Unabridged
-
Overall
-
Performance
-
Story
If you feel like success is for others, that only certain people get to have their dreams fulfilled, Eric Thomas’s You Owe You is your wake-up call. His urgent message to stop waiting for inspiration to strike and take control of your life is one he wishes someone had given him when he was a teenager—lost, homeless, failing in school, and dealing with the challenges of being a young Black man in America.
-
-
Not a motivational book
- By George on 09-26-22
By: Eric Thomas PhD, and others
-
The Volunteer Effect
- How Your Church Can Find, Train, and Keep Volunteers Who Make a Difference
- By: Jason Young, Jonathan Malm
- Narrated by: Kirby Heyborne
- Length: 6 hrs and 42 mins
- Unabridged
-
Overall
-
Performance
-
Story
Every ministry needs capable and reliable volunteers, but so often it feels like no one is coming forward to fill your church's needs. In reality, the people around us do want to volunteer their time and talents, but we often fail to connect potential volunteers to ministry opportunities or lose them somewhere along the way. The Volunteer Effect is your start-to-finish guide to recruiting, leading, and retaining volunteers for your ministry.
-
-
Incredibly practical.
- By Anonymous User on 08-01-23
By: Jason Young, and others
-
The Come Back Effect
- How Hospitality Can Compel Your Church's Guests to Return
- By: Jason Young, Jonathan Malm, Andy Stanley - foreword
- Narrated by: Trevor Thompson
- Length: 4 hrs and 49 mins
- Unabridged
-
Overall
-
Performance
-
Story
The key to growth as a church, youth ministry, or a business is getting first-time guests to come back. It's about hospitality. The Come Back Effect reveals to church, ministry, and even business leaders the secret to helping a first-time guest return again and again. Through an engaging, story-driven approach, they explain how service and hospitality are two different things, describe how Jesus practiced hospitality, and invite leaders to develop and implement changes that lead to repeat visits and, eventually, to sustained growth.
-
-
Must read for church leaders
- By Mary on 02-09-19
By: Jason Young, and others
-
The Ruthless Elimination of Hurry
- How to Stay Emotionally Healthy and Spiritually Alive in the Chaos of the Modern World
- By: John Mark Comer, John Ortberg - foreword
- Narrated by: John Mark Comer, Kris Koscheski
- Length: 5 hrs and 20 mins
- Unabridged
-
Overall
-
Performance
-
Story
"Who am I becoming?" That was the question nagging pastor and author John Mark Comer. Outwardly, he appeared successful. But inwardly, things weren’t pretty. So, he turned to a trusted mentor for guidance and heard these words: "Ruthlessly eliminate hurry from your life. Hurry is the great enemy of the spiritual life." It wasn’t the response he expected, but it was - and continues to be - the answer he needs. Within this audiobook, you’ll find a fascinating road map to staying emotionally healthy and spiritually alive in the chaos of the modern world.
-
-
Pedantic and Patronizing
- By Hannah Raveling on 08-06-20
By: John Mark Comer, and others
-
Undistracted
- Capture Your Purpose. Rediscover Your Joy.
- By: Bob Goff
- Narrated by: Bob Goff
- Length: 6 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
Through the pithy and inspiring storytelling that has endeared him to millions, New York Times bestselling author Bob Goff invites you to laugh with more gusto, dream with more confidence, and love with more intention in this disarming call to live Undistracted. Bob's stories are like the rumble strips on the road that make you suddenly alert to how far you have drifted from your lane. From visiting friends in San Quentin to accidentally getting into a stalker's car at the airport to establishing Uganda's first space program, Bob shows you the way back to an audaciously attentive life.
-
-
For a very specific demographic
- By Melissa Wood on 03-16-22
By: Bob Goff
-
Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- By: Horst Schulze, Dean Merrill - contributor
- Narrated by: Michael Wagner
- Length: 5 hrs
- Unabridged
-
Overall
-
Performance
-
Story
CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits. It doesn't matter who you are or what you do - you want to become the best. You want to win, every time. Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific 50-year career.
-
-
Challenging and Inspiring
- By Kim on 09-25-19
By: Horst Schulze, and others
-
You Owe You
- Ignite Your Power, Your Purpose, and Your Why
- By: Eric Thomas PhD, Chris Paul - foreword
- Narrated by: Eric Thomas PhD, Cary Hite
- Length: 7 hrs and 57 mins
- Unabridged
-
Overall
-
Performance
-
Story
If you feel like success is for others, that only certain people get to have their dreams fulfilled, Eric Thomas’s You Owe You is your wake-up call. His urgent message to stop waiting for inspiration to strike and take control of your life is one he wishes someone had given him when he was a teenager—lost, homeless, failing in school, and dealing with the challenges of being a young Black man in America.
-
-
Not a motivational book
- By George on 09-26-22
By: Eric Thomas PhD, and others
-
The Volunteer Effect
- How Your Church Can Find, Train, and Keep Volunteers Who Make a Difference
- By: Jason Young, Jonathan Malm
- Narrated by: Kirby Heyborne
- Length: 6 hrs and 42 mins
- Unabridged
-
Overall
-
Performance
-
Story
Every ministry needs capable and reliable volunteers, but so often it feels like no one is coming forward to fill your church's needs. In reality, the people around us do want to volunteer their time and talents, but we often fail to connect potential volunteers to ministry opportunities or lose them somewhere along the way. The Volunteer Effect is your start-to-finish guide to recruiting, leading, and retaining volunteers for your ministry.
-
-
Incredibly practical.
- By Anonymous User on 08-01-23
By: Jason Young, and others
-
The Come Back Effect
- How Hospitality Can Compel Your Church's Guests to Return
- By: Jason Young, Jonathan Malm, Andy Stanley - foreword
- Narrated by: Trevor Thompson
- Length: 4 hrs and 49 mins
- Unabridged
-
Overall
-
Performance
-
Story
The key to growth as a church, youth ministry, or a business is getting first-time guests to come back. It's about hospitality. The Come Back Effect reveals to church, ministry, and even business leaders the secret to helping a first-time guest return again and again. Through an engaging, story-driven approach, they explain how service and hospitality are two different things, describe how Jesus practiced hospitality, and invite leaders to develop and implement changes that lead to repeat visits and, eventually, to sustained growth.
-
-
Must read for church leaders
- By Mary on 02-09-19
By: Jason Young, and others
-
The Ruthless Elimination of Hurry
- How to Stay Emotionally Healthy and Spiritually Alive in the Chaos of the Modern World
- By: John Mark Comer, John Ortberg - foreword
- Narrated by: John Mark Comer, Kris Koscheski
- Length: 5 hrs and 20 mins
- Unabridged
-
Overall
-
Performance
-
Story
"Who am I becoming?" That was the question nagging pastor and author John Mark Comer. Outwardly, he appeared successful. But inwardly, things weren’t pretty. So, he turned to a trusted mentor for guidance and heard these words: "Ruthlessly eliminate hurry from your life. Hurry is the great enemy of the spiritual life." It wasn’t the response he expected, but it was - and continues to be - the answer he needs. Within this audiobook, you’ll find a fascinating road map to staying emotionally healthy and spiritually alive in the chaos of the modern world.
-
-
Pedantic and Patronizing
- By Hannah Raveling on 08-06-20
By: John Mark Comer, and others
-
Undistracted
- Capture Your Purpose. Rediscover Your Joy.
- By: Bob Goff
- Narrated by: Bob Goff
- Length: 6 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
Through the pithy and inspiring storytelling that has endeared him to millions, New York Times bestselling author Bob Goff invites you to laugh with more gusto, dream with more confidence, and love with more intention in this disarming call to live Undistracted. Bob's stories are like the rumble strips on the road that make you suddenly alert to how far you have drifted from your lane. From visiting friends in San Quentin to accidentally getting into a stalker's car at the airport to establishing Uganda's first space program, Bob shows you the way back to an audaciously attentive life.
-
-
For a very specific demographic
- By Melissa Wood on 03-16-22
By: Bob Goff
-
Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- By: Horst Schulze, Dean Merrill - contributor
- Narrated by: Michael Wagner
- Length: 5 hrs
- Unabridged
-
Overall
-
Performance
-
Story
CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits. It doesn't matter who you are or what you do - you want to become the best. You want to win, every time. Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific 50-year career.
-
-
Challenging and Inspiring
- By Kim on 09-25-19
By: Horst Schulze, and others
-
Find Your Why
- A Practical Guide for Discovering Purpose for You and Your Team
- By: Simon Sinek, David Mead, Peter Docker
- Narrated by: Stephen Shedletzky, Simon Sinek
- Length: 4 hrs and 56 mins
- Unabridged
-
Overall
-
Performance
-
Story
I believe fulfillment is a right and not a privilege. We are all entitled to wake up in the morning inspired to go to work, feel safe when we’re there and return home fulfilled at the end of the day. Achieving that fulfillment starts with understanding exactly WHY we do what we do. As Start With Why has spread around the world, countless readers have asked me the same question: How can I apply Start With Why to my career, team, company or nonprofit? Along with two of my colleagues, Peter Docker and David Mead, I created this hands-on, step-by-step guide to help you find your WHY.
-
-
DO NOT GET THE AUDIO BOOK GET THE BOOK BOOK
- By Jeff and Erin on 12-03-17
By: Simon Sinek, and others
-
Fierce Conversations
- Achieving Success at Work & in Life, One Conversation at a Time
- By: Susan Craig Scott M.D.
- Narrated by: Susan Craig Scott
- Length: 13 hrs and 33 mins
- Unabridged
-
Overall
-
Performance
-
Story
As the master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, you must transform everyday conversations in effective ways to get your message across.
-
-
loved it
- By Jason R. Parrish on 08-01-17
-
QBQ! The Question Behind the Question
- Practicing Personal Accountability at Work and in Life
- By: John G. Miller
- Narrated by: John G. Miller
- Length: 1 hr and 42 mins
- Unabridged
-
Overall
-
Performance
-
Story
The lack of personal accountability is a problem that has resulted in an epidemic of blame, complaining, and procrastination. No organization or individual can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.
-
-
Found it lacking
- By Mitchell Evans on 03-01-15
By: John G. Miller
-
Creating Magic
- 10 Common Sense Leadership Strategies from a Life at Disney
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 7 hrs and 36 mins
- Unabridged
-
Overall
-
Performance
-
Story
The secret for creating magic in our careers, our organizations, and our lives is simple: outstanding leadership, the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade.
-
-
Brilliant, simple, lessons on leadership
- By Garrett on 10-16-10
By: Lee Cockerell
-
Dental Practice Hero
- From Ordinary Practice to Extraordinary Experience
- By: Dr. Paul Etchison
- Narrated by: Millian Quinteros
- Length: 5 hrs and 41 mins
- Unabridged
-
Overall
-
Performance
-
Story
Dr. Etchison is not your average dentist. A visionary leader, he combines marketing and business knowledge, clinical excellence, and leadership to create a thriving, growing practice - and he wants to share this special knowledge with you. It’s time to set off on a quest to implement systems that take your practice to the next level, inspire your team to greatness, and help you become the visionary leader who can transform your practice and your life.
-
-
Amazing book with comprehensive blueprint!
- By spencer greer on 09-22-19
-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 4 hrs and 54 mins
- Unabridged
-
Overall
-
Performance
-
Story
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
-
-
Phenomenal practical guidance to taking care of our customers!
- By Nathan Unruh on 07-09-24
-
The Fred Factor
- How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary
- By: Mark Sanborn
- Narrated by: Mark Sanborn
- Length: 2 hrs and 29 mins
- Unabridged
-
Overall
-
Performance
-
Story
In The Fred Factor, Mark Sanborn illuminates the simple steps each of us can take to transform our own lives from the ordinary into the extraordinary. Through stories about Fred and others like him, Sanborn reveals four basic "how to" principles that will help us bring fresh energy and creativity to our life and work.
-
-
Background Music Ruins Audible Experience
- By KDWJT22 on 11-14-17
By: Mark Sanborn
-
Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
- By: Dennis Snow
- Narrated by: Dennis Snow
- Length: 3 hrs and 6 mins
- Unabridged
-
Overall
-
Performance
-
Story
At its heart Lessons from the Mouse presents 10 lessons that guide listeners in applying excellence in their own organizations, careers, and lives. Whether being used as a tool for increased organizational effectiveness or a guide for the college grad or new entrepreneur, Lessons from the Mouse offers timeless, straightforward advice.
-
-
Must read for industries!
- By Anonymous User on 05-10-20
By: Dennis Snow
-
The Wealthy Franchisee
- Game-Changing Steps to Becoming a Thriving Franchise Superstar
- By: Scott Greenberg
- Narrated by: Scott Greenberg
- Length: 8 hrs and 23 mins
- Unabridged
-
Overall
-
Performance
-
Story
The Wealthy Franchisee pulls concepts from cognitive behavioral therapy, brain science, interviews, and Scott Greenberg's firsthand experience as a franchisee to help listeners replicate the mental habits, tactics, and financial results of high-performing franchisees. As a franchising consultant, Scott Greenberg has helped franchise owners and franchisees improve their performance. Listeners will learn how to:
-
-
Very good
- By James on 11-20-24
By: Scott Greenberg
-
Get Better
- 15 Proven Practices to Build Effective Relationships at Work
- By: Todd Davis
- Narrated by: Todd Davis
- Length: 6 hrs and 27 mins
- Unabridged
-
Overall
-
Performance
-
Story
In Get Better: 15 Proven Practices to Build Effective Relationships, FranklinCovey's chief people officer, Todd Davis, explains that an organization's greatest asset isn't its people; rather, it's the relationships between its people that is the greatest predictor of personal effectiveness. In the end, employees' ability to build and sustain great relationships is an organization's ultimate competitive advantage.
-
-
Where do i find the pdf?
- By Hassa on 05-25-23
By: Todd Davis
-
How’s the Culture in Your Kingdom?
- Lessons from a Disney Leadership Journey
- By: Dan Cockerell
- Narrated by: Jody Maberry
- Length: 6 hrs and 8 mins
- Unabridged
-
Overall
-
Performance
-
Story
Author Dan Cockerell started his Disney journey as a parking attendant. Over the next 26 years and 19 different jobs, he became the vice president of the biggest theme park in the world, The Magic Kingdom Park. During the course of his Disney career, Dan learned many life and leadership lessons, and teaches those learnings within How's the Culture in Your Kingdom? Dan explains how to lead yourself and how to lead your team and organization by using relevant stories and practical examples from his 26-year Disney leadership journey.
-
-
Very much like his father's message.
- By Jeremy on 02-28-23
By: Dan Cockerell
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
-
Overall
-
Performance
-
Story
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
-
Great book, recommended!
- By KLD on 07-03-15
By: Leonardo Inghilleri, and others